Ford Place

Ford Street, Thetford IP24 2EP
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9.8 118 Reviews
  • Ford Place, Thetford
Ford Place is a welcoming care home providing high-quality residential, nursing and specialist support, including dedicated care for individuals under the age of 65. The home is known for delivering personalised, person-centred care within a safe, supportive and thoughtfully designed environment, supported by strong clinical expertise and a clear commitment to wellbeing, dignity and independence.

Life at Ford Place is closely connected to the local community. Regular walks and outings to nearby cafés, pubs and the cinema help residents remain engaged with familiar surroundings, everyday routines and meaningful social experiences. This strong community presence supports confidence, independence and a genuine sense of belonging.

The home is set within beautiful grounds and gardens that are fully accessible to residents and enjoyed throughout the year. These outdoor spaces provide peaceful areas for relaxation as well as the setting for popular seasonal gatherings, including the home’s much-loved summer events that bring together residents, families and the wider community.

Freshly prepared, nutritionally balanced meals are enjoyed daily, while a varied and engaging programme of activities supports physical, emotional and social wellbeing. Communal spaces encourage friendship, conversation and shared experiences, creating a sociable and homely atmosphere where residents can feel comfortable, valued and truly at home.
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Care Provided by Ford Place

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1395 – £1850
  • Self-Funded Nursing Care: £1395 – £1850
  • RESPITE Self-Funded Residential Care: £1395 – £1850
  • RESPITE Self-Funded Nursing Care: £1395 – £1850

These prices are only a guideline, please contact Ford Place to find out the exact price for your requirements.

Contact Ford Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ford Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Leah Kampewu (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (6)

Visiting

  • Visitors are warmly welcomed at any time, with the home open 24 hours a day. There is no need to book in advance, allowing family and friends the flexibility to visit whenever it suits them.

Parking

  • Free on-site parking is available at all times for the convenience of residents, visitors, and guests.

Ford Place Reviews (118)

9.8

Ford Place has a Review Score of 9.8 (9.847) out of 10, based on 30 reviews in the last 2 years.
Over all time Ford Place has 118 reviews.

Overall Experience
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Reviewer Connection to Ford Place
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Total of 118, showing 1-20
Review from J C (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can't praise the staff enough they are always helpful and nothing is to much trouble and they have been really good with mumaa she can be stubborn .The warm welcome she received was so emotional for her .Mum is very happy at the home and staff try to encourage her to join in .if there is any problems
like the driver is needed or a change in beds they keep me informed and also with anything else that is going on .
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your kind feedback. We're so pleased to hear your mum felt such a warm welcome and is happy at the home. It's lovely to know our team's care, encouragement, and communication have helped you both feel supported.
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Review from John S (Father of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always feel that the team are interested and caring about their 'charges'. It is a good feeling to walk through the front door and be greeted by smiling faces and be addressed by by newly given name TROUBLE. Our son, Simon, is made to feel at home and is comfortable in Ford Place.


A special mention

for all of those staff members who will visit their wrath on me if I fail to mention them!
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your lovely and light-hearted review. We're so pleased Simon feels comfortable and at home at Ford Place, and that you're always greeted with such warmth when you visit. Your kind words will certainly be shared with the whole team!
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Review from S S (Mother of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overal experience excellent but do have a problem with the amount of time it often takes for carers to respond to call bells. I have seen residents wait for over an hour and a half before they have hàd a response. Bells are sometimes turned off and they are told they will return in five minutes and
this does not always happen.


The Activity team do a very good job but I feel more funds could be made available as they often try to plan events and have had to cancel as they do not have sufficient money. Busy residents are happy residents!

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your feedback. We're so pleased to hear your overall experience has been excellent and that you appreciate the great work of our Activity Team. We're sorry to hear your concerns about call bell response times. Please rest assured that we regularly review our procedures and will look into this promptly to ensure residents receive timely support, which is of the highest importance to us. We also appreciate your comments on activity funding and are currently exploring ways to better support events moving forward. Your input is invaluable in helping us improve, thank you for taking the time to leave us a review.
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Review from A B (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into Ford Place straight from hospital. Mum and I visited the home the day before Dad went in, and was shown his room and around the facilities. Unfortunately, he wasn't in there for long before he passed away. But we found all the staff very friendly and professional, and we can't thank them
enough for all their help and support.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for taking the time to share your kind words. We're so glad our team at Ford Place could offer support and care during a difficult time, and we send our sincere condolences to you and your family.
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Review from Carrie B (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are so thankful that Dad was able to spend his last couple of months at Ford Place Nursing Home. It was a worry as he had been in another care home since 2018 and was so loved by the staff there but his care needs meant he needed more for his last few weeks. We did our research and chose
Ford Place for him. I cannot put into words how lucky we feel that they were able to take Dad. The kindness and care shown to Dad was beautiful. We were kept updated about every single thing, even if it was a new prescription for a cream or a bed sore. If there are any concerns they will call you no matter the time of day or night, early hours of the morning etc. All the staff are amazing, the house is beautifully clean, the grounds are beautiful for the residents who are able to get out into the fresh air. The socail media page showing the activities that are put on melts my heart and I wish that Dad had been well enough to take part. Dad died with absolute dignity here. 100% recommended.
Reply from Eve Fynn, Marketing Manager at Ford PlaceThank you so much for your heartfelt review. We're truly honoured to have cared for your dad during his final months, and it means a great deal to know you felt supported and informed throughout. Your kind words about our staff, the home, and the care provided are deeply appreciated. It was a privilege to be part of your father's journey, and we're grateful for your trust. Please accept our sincere condolences, and thank you again for your recommendation. Warm regards.
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Review from Sandy A (Wife of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a nursing home that goes the extra mile! My husband was a resident for 5 months for palliative care. He was treated with the utmost kindness and patience despite him being very grumpy at times..the staff also looked after me. His friends wanted to bring the "pub" to him and the staff
enabled that to happen. Other visitors commented that it was the best nursing home they had ever been to and I can 100% recommend it.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for sharing such heartfelt words. We're so pleased our team could make your husband's time with us as comfortable and personal as possible, and it's lovely to hear those special moments, like bringing the "pub" to him, meant so much. Your recommendation truly means a lot to us.
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Review from Sara V (Sister of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had nothing but a positive experience at Ford Place. The staff are all so kind. There is always laughter and a happy atmosphere around the place. My brother is not the easiest person to deal with, but they have been so patient and kind to him. He has improved so much in his mindset due to the care and
kindness he has received. 100% recommended.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for such a lovely review. We're delighted to hear your brother has settled in so well and that our team's kindness and patience have made such a positive difference. It means so much to know you'd recommend Ford Place.
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Review from Bertie F (Brother-in-law of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think this is such a great home as the staff are the greatest and nicest I have ever witnessed. They truly make it a pleasure to visit and they are so caring to my brother-in-law, I couldn't wish for a better place
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your lovely words. We're so pleased to hear how much our team's care and kindness mean to you and your brother-in-law, it's wonderful to know his home feels like the right place.
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Review from Deborah T (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum arrived she was treated with the upmost care and dignity. She had quite complex medical needs and was receiving end of life care. I cannot praise the Manager , the Nurses, the Activities Team, and all the staff who took care of my mum enough, they were wonderful. She was only there just
over a month before she passed away but I know that all her needs were met at all times and for that I am forever grateful. Having never seen inside a nursing home before, I was taken aback by the facilities that they had, the cleanliness of the place and the can do attitude of all the staff. Thank you all my the bottom of my heart for your professionalism, support and care for my mother and myself.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your kind words. We're truly grateful to have been able to support your mum and your family during such a difficult time. Knowing you felt her needs were met and that our team made a difference means a great deal. We'll be sure to share your thanks with everyone involved in her care.
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Review from Laura G (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum stayed here for 4 months receiving end-of-life care before sadly passing away recently. I cannot praise the staff highly enough. They work so hard to make residents and families comfortable, nothing is too much trouble, and they always greet you with a smile.
Special thanks to all the nurses
and staff who cared for Mum in her final days. They made what was a very difficult time for us as calming as possible.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you so much for your kind words. It was our privilege to care for your mum, and we're glad we could bring some comfort to you all during such a difficult time.
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Review from J F (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff seem very friendly, patient and caring. On my previous visit I was able to eat lunch with mum in the dining room, and joined in one of the afternoon activities which are provided. My mum is settling in now and as a family, we really appreciate the supporting help that Ford Place provides.
Thank you!
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your kind feedback. We're glad to hear your mum is settling in well and that you've also enjoyed getting involved in the home's life. Please don't hesitate to share any suggestions with the team on how we can continue to support you and your mum.
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Review from Lisa B (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Ford Place for almost 2 months and sadly passed away yesterday. I cannot praise the care home enough. The staff were lovely and friendly and were very accommodating. He was kept comfortable until the end, and was treated with such dignity during his passing.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your kind words. We're grateful for your appreciation and pleased that our team provided comfort, dignity, and support during your dad's time with us.
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Review from J P (Father-in-law of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law stayed at Ford Place Thetford during end-of-life care. From the start of his care in December to the 18th February when he passed the staff were outstanding. The manager was attentive and supportive in every situation we went through. The home administrator was so genuinely caring and
supportive throughout the whole time of his care. The nurses were so compassionate and caring towards my father-in-law and they showed him dignity and respect until the very end. I will always be thankful to all of the staff at Ford Place for the outstanding care he received. I will always be thankful to the nurses for the respect and care they gave to him. His last hours of care from one of the nurses in particular will always be appreciated and remembered forever. I am so grateful for all the support and care from all the staff at Ford Place you are all truly amazing people.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your thoughtful review. We are truly honoured to have cared for your father-in-law during this time and your appreciation of our team's compassion and support means so much to us.
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Review from Tracey G (Stepdaughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepdad was a resident at Ford Place Care Home in Thetford receiving end-of-life care. The staff were outstanding with the care he received and the support they gave me. The staff went above and beyond to care for my stepdad's needs every single day. He passed away on the 18th February and I was
so overwhelmed and appreciative of the care, support and compassion the nurse who cared for him in the last hours of his life showed to myself, my aunt and my stepdad. I will always be thankful for choosing this home to care for my stepdad as the staff here are all so genuinely caring and I will miss seeing their happy inviting faces every day.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for sharing your experience. We're happy to have provided such care for your stepdad and supported your family. Your appreciation for our staff's compassion means so much.
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Review from Beverley B (Niece of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is such a friendly family establishment always happy to help and has very caring staff l as a visitor feel l can treat the home as home from home and can take my aunt out whenever she wants to go out
Reply from Ruth French, Director at Ford PlaceThank you so much for sharing your lovely review of Ford Place. We pride ourselves on being family-friendly and we are so pleased it is providing a home-from-home experience.
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Review from Michelle D (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Ford Place for 10 days of palliative care. She was made very comfortable in the short time she was there. The manager and staff went above and beyond their ability to care for my mum. Also made time to talk to us explaining everything as mum's care went along. Thank you.
Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceThank you for taking a moment to leave us such a warm and positive review. Your feedback means a great deal to us and we will be sure to share your comments with the team. Best wishes.
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Review from M W (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent her last 2 years in Ford Place on end of life care. She received excellent and dignified care during this time. I cannot praise the staff at the home enough. They treated mum with kindness, care and consideration through difficult times. The manager and staff were always there for us
and extremely professional and helpful. Mother enjoyed the outside and fresh air, so the setting of lawns, a river and abundant wildlife were very therapeutic. Thank you to the team, you should be proud of yourselves.
Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceThank you for submitting such a warm and positive review for Ford Place. Your comments mean a great deal to us and we will be sure to share them with the staff team at the home. Warm regards.
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Review from Hermione B (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to Ford Place in 2003 and I think has been the longest resident in this care home, this is testament alone to the care and consideration the staff have for the residents. Mum didn't have too much to look forward to but she was always greeted with a kind and friendly face and this I am sure
brightened her day. A few of the staff had been at the home for as long as my mum and they became her family and friends, this was the reason we decided to have her wake at Ford Place so the staff could also celebrate her life with us. I wasn't sure how this would be taken when I mentioned it but was so pleased when the managers said it would be an honour to host such an occasion.
Myself and my brother and also mum's late husband cannot thank the staff enough for their wonderful care of my late Mum, I will miss not coming to Ford Place myself as I have done for so long, but time is a great healer and all I can say is keep doing the fantastic job that you have as it is so much appreciated
Reply from Ruth French, Director at Ford PlaceWe were privileged to have supported your mum for so long at Ford Place, and the team have felt her absence keenly. Thank you so much for sharing your lovely words with us - you will always be welcome to come to Ford Place. Sending our very best wishes to you and your family.
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Review from Heather P (Sister of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Ford Place for several months, due to the deterioration of a lifelong physical condition that made it impossible for him to manage independently. The staff have been so friendly and always treat the residents with respect, which has made it easier for him to accept that it was
time to make the decision to move to residential care. He's made friends with staff and other residents and enjoys the many activities on offer, and most importantly we all feel he's in a safe place where his needs are met and his dignity respected. The beautiful surroundings are also a big plus for him as he loves the natural environment.
Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceWe are delighted to read your comments and thrilled to learn how settled your brother is while staying at Ford Place. It is great to hear that he is enjoying the activities and that as a family, you feel he is safe and respected. We will of course share your feedback with the team. Kind regards.
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Review from J N (Mother of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late son was moved to your wonderful home from another hospice in early May. It was an extremely difficult time for him also all of the family. He was at all times cared for with kindness humility and loving care by all the fantastic staff. My son spent his final days there with sincere thanks to
all of you and the Manager. Be very proud of your great team and thanks to you for your kindness.
Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceThank you for your kind words and for providing Ford Place with such a warm and positive review. Your comments mean a great deal to the team. Best wishes.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Ford Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Ford Place is calculated as follows: ( (289 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 340 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ford Place is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Leah

Leah Kampewu

Job Title: Home Manager Joined: 2025

Leah joined Ford Place as Home Manager in 2025, bringing experience as a Registered Nurse, Clinical Lead and Deputy Manager. Her career in care has been shaped by a strong commitment to person-centred practice and reflective leadership.


Passionate about complex care and supporting both older people and younger adults, Leah is dedicated to ensuring care is respectful, empowering and tailored to each individual. She believes strong relationships sit at the heart of a successful home and is committed to creating an environment where residents feel valued, families feel reassured, and staff feel supported to thrive.

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Jenna Bowley

Job Title: Deputy Home Manager Joined: 2003

Jenna has spent her entire career at Ford Place, beginning as a carer and progressing to senior carer before training as a Care Home Assistant Practitioner. She went on to complete her Nursing Associate apprenticeship and has since achieved her full nursing degree, reflecting her commitment to professional development and high standards of care.


Jenna is passionate about delivering safe, compassionate and person-centred care, building strong relationships with residents, families and colleagues. She particularly enjoys contributing to positive improvements within the home and being part of a supportive team dedicated to achieving the best outcomes for residents. Outside of work, she enjoys walking her dogs and spending time with family and friends.

Kira

Kira Steggall

Job Title: Home Administrator Joined: 2024

Kira joined the home in 2024 after working as a Nurse Administration Manager on the cancer wards at the Norfolk and Norwich Hospital, where she developed a strong appreciation for the importance of compassion, teamwork and clear communication in health and social care.


She brings a warm, friendly and organised approach to her role, helping to create a supportive atmosphere for residents, families and colleagues. Kira particularly enjoys being part of a team that genuinely cares and building meaningful connections with those around her.


Outside of work, she enjoys spending time with friends and going on long walks with her golden retriever, George.

Frequently Asked Questions about Ford Place

What types of Care is Ford Place registered for?

Older Person Care, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ford Place have?

There are 43 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Ford Place?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ford Place to the centre of Thetford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ford Place to verify any information. View our terms and conditions. Ford Place has an Enhanced Service - more info.