Ford Place

Ford Street, Thetford IP24 2EP
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9.9 110 Reviews
  • Ford Place, Thetford
Ford Place is a Grade II listed building set in idyllic grounds and situated in the market town of Thetford in the Breckland area of Norfolk. They provide first-class 24-hour nursing care for older residents and also offer short-term stays for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they are ideally suited to meet your needs now, and in the future to ensure you get the most from your stay at Ford Place.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1795
  • Self-Funded Nursing Care: £1495 – £1795
  • RESPITE Self-Funded Residential Care: £1494 – £1795
  • RESPITE Self-Funded Nursing Care: £1495 – £1795

The fees shown are exclusive of funded nursing care

These prices are only a guideline, please contact Ford Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Silvia Nunes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment prior to admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (6)

Visiting

  • The home is open to visitors

Parking

  • Free, onsite parking available

Ford Place Reviews (110)

Total of 110, showing 61-80
9.9

Ford Place has a Review Score of 9.9 (9.868) out of 10, based on 31 reviews in the last 2 years. Over all time Ford Place has 110 reviews.

Overall Experience

  • 96
  • 13
  • 1
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Date Published

110
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79

Review from John S (Husband of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough for the care and attention given to my wife. Everyone gave so much help to us both, up to the time she unfortunately passed away.
Thank you to everybody for their help.

Reply from Alison Charlesworth, Manager at Ford Place

Thank you so much for your kind review. It was a pleasure to care for your wife, and support you as a family during these difficult times.

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Review from S H (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive care home service for my father. Visits managed in both a professional and personal manner in the current COVID environment. Always ready to arrange a video, so my father did not feel too remote.

Reply from Ruth French, Director at Ford Place

Thanks for your kind review, we really appreciate your lovely comments.

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Review from Heather N (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ford Place has hardworking, caring staff and the management team are friendly. There is quality entertainment regularly and daily activities available for residents. Tea, coffee and cake are available for visitors meeting their families and a welcoming area in which to meet. It is helpful that a hairdresser,
chiropodist and manicurist visit regularly.

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Review from M W (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ford Place has a warm and friendly atmosphere. All the staff are very approachable and helpful. My mother, who went in for respite care, found her room bright and comfortable. The choice and quality of meals was good. The facilities at the home were very good, with a very pleasant dining room, several
large communal rooms and craft rooms, with a selection of activities for the residents during the week. My mother commented that some residents, including herself, would have liked to be involved in more group activities in the morning as time dragged until lunchtime. She was also concerned that sometimes staff took a while to answer residents calls for assistance but agreed that the was normally very helpful and caring. In summary, if I needed care in the future, I would be very happy to stay in Ford Place.

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Review from Beverley C (Wife of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this home to be an extremely caring and professional home. The care they gave my late husband and indeed me and my family too was second to none. From the manager to the kitchen staff, they all showed such compassion and respect to us all. They clearly all enjoy their caring capacity and I thoroughly
recommend this home.

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Review from Sally C (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ford Place in March 2018 and spent 18 months in the loving care of the wonderful staff there. I was a frequent visitor and was always so impressed by the love and attention bestowed on my mum. All of the staff seemed to know her so well and worked so hard to ensure she felt safe, well
cared for and cherished. The hard work and kindness of the staff was even further exemplified during the last few weeks of my mum’s life when I visited with my brother and sister and stayed two nights by my mum’s bedside. The staff not only looked after my mum with exceptional care but also looked after us, providing meals, hot chocolate drinks and spent time answering all of our many questions. The staff allowed my mum to die with such dignity and in the full knowledge that she was loved and cherished. No family could ask for more!

Reply from Ruth French, Director at Ford Place

Thank you so much for your very kind words, which the whole team will be thrilled to read. We are pleased that we could be there for you all and your mum.

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Review from M K (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last week in this lovely home and the staff were all so kind and caring, both to her and our family.
We could stay with Mum for as long as we wanted. Her room was comfortable and although she could not appreciate the beautiful gardens and public areas, we felt comforted by the lovely
setting.
Her final days were made easier by being here and her sad death was handled with compassion and respect.

Reply from Roger Catchpole, Owner at Ford Place

Thank you for your kind words, which mean a great deal to our staff.

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Review from J C (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, warm and welcoming staff.
All of the home is spotless. The staff are very clean, smart and most of all caring.

Reply from Roger Catchpole, Owner at Ford Place

Thank you for your kind words. Your support means a lot to the entire Ford Place team!

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Review from Jacqueline J (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown by Ford Place was outstanding for our family. All the staff, carers, management, gardeners and cleaners were equally friendly and courteous to our dad. The food was a very high standard as was the cleanliness. The activity staff also made the home a pleasant place. Thank you.

Reply from Roger Catchpole, Owner at Ford Place

Dear Jacqueline, thank you for your kind words. It means a lot to our staff to receive such positive feedback.

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Review from Susan F (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Ford Place over a year ago after suffering a stroke. He was a very poorly 94 years young. The care Dad received was well above standard. Every single member of staff united together to make this a lovely, caring environment. Everyone took lots of time to chat to Dad even if just
passing by his room. Thanks to these wonderful people who run and work there we have had over an extra year with Dad. He celebrated his 95th birthday in November last year. The care and compassion he was given at the end was lovingly and skillfully given. Our family have always been involved in Dad's care and treated with respect and great care at all times. Having spent lots of evenings and some nights there I got to meet the night staff and what a pleasure this was. I thank you and everybody from the bottom of my heart. To me, you are truly all 'Dad's Angels'.

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Review from Howard R (Son of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good nursing home. My father had a lovely en-suite room with views over the superb gardens and grounds. All staff that I met were very kind and helpful. A well run and managed home.

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Review from Sue E (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely environment for my mum to spend her last days. All the staff have been very caring throughout. I can't thank them enough.

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Review from M D (Resident) assisted by family/friend published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at Ford Place since January and have been very well cared for.
All my needs are met and the staff are kind and caring.

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Review from Sarah-Jane C (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with kind and attentive staff and excellent nursing care. A safe caring environment where nothing is too much trouble. I have been delighted with mums care. Very professional and very friendly staff. I would have no hesitation in recommending Ford Place.

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Review from L P (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum spent 2 weeks in hospital mum went to Ford Place Nursing Home for respite. She improved greatly and the staff were so kind to her and us. Many thanks to you all.

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Review from Brian K (Husband of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Ford Place Nursing Home after discharge from the hospital with untreatable bladder cancer. She died after 14 days in residence. She was bedridden and unconscious for this period. My daughter, our visiting friends and I were impressed by the quality of the care extended to my wife both
from a nursing viewpoint and from housekeeping. The room was immaculate and the action to keep her comfortable and clean were prompt and effective. There was no restriction on visiting and the staff treated visitors with notable courtesy. I was able to sit in during the visit of the attending Doctor.
My wife hardly ate and did not take part in any activities so my comments on these items are by observation of others.

Reply from Silvia Nunes, Deputy Manager at Ford Place

Thank you for your kind words. It was a pleasure to care for your wife for the last two weeks of her life.
We wish you and your family the very best for the future.

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Review from Carole R (Daughter of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived in Ford Place in August after 2 months in hospital and unfortunately passed away in September. A much shorter stay than we expected but she was so well cared for by all the staff and treated wonderfully. As a family we could not be happier with Ford Place.

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Review from A M (Son-in-law of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and my stepfather moved into Ford Place in January. Sadly my mother died in March and her husband this month. They enjoyed a large high-ceiled double room, most of the other homes we looked at were not really set up to welcome couples. The common rooms are spacious and light, looking out to
a lovely garden going down to the river. Although the home is near the centre of Thetford it feels as if you are in the country. All the staff came across as cheerful and happy in their work. The palitive care my stepfather received in his last days was kind and professional. Overall outstanding. I am thinking of putting my name down for 2038!

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Review from David H (Son of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ford Place is a well-run home, professional but friendly. My mother felt safe there and felt it was her home.

Reply from Alison Charlesworth, Manager at Ford Place

Thank you so much, David, for your review. It was a pleasure to care for your mother and she will be missed by us all.

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Review from Patricia T (Respite Resident) assisted by family/friend published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is by far the best in this area, it is like staying in a hotel, extremely friendly and professional staff. The facilities are excellent, surrounding grounds well kept. I cannot 'sin the praises' highly enough. I would like to stay again sometime. My greatest thanks to everyone that helped
and assisted me during my stay.

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Ford Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Ford Place is calculated as follows: ( (314 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 355 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ford Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (1)

Silvia

Silvia Nunes

Job Title: Home Manager

Meet Silvia - Home Manager at Ford Place Nursing Home

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