Ford Place

Ford Street, Thetford IP24 2EP
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9.9 115 Reviews
  • Ford Place, Thetford
Ford Place is a Grade II listed building set in idyllic grounds and situated in the market town of Thetford in the Breckland area of Norfolk. They provide first-class 24-hour nursing care for older residents and also offer short-term stays for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they are ideally suited to meet your needs now, and in the future to ensure you get the most from your stay at Ford Place.
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Care Provided by Ford Place

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Ford Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ford Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Silvia Nunes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (6)

Visiting

  • The home is open to visitors

Parking

  • Free, onsite parking available

Ford Place Reviews (115)

9.9

Ford Place has a Review Score of 9.9 (9.854) out of 10, based on 31 reviews in the last 2 years.
Over all time Ford Place has 115 reviews.

Overall Experience
  • 101
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Date Published
  • 115
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  • 31
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Reviewer Connection to Ford Place
  • 49
  • 15
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  • 6
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  • 4
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
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  • 1
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Total of 115, showing 81-100
Review from Brian K (Husband of Resident) published on 5 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was in Ford Place Nursing Home after discharge from the hospital with untreatable bladder cancer. She died after 14 days in residence. She was bedridden and unconscious for this period. My daughter, our visiting friends and I were impressed by the quality of the care extended to my wife both
from a nursing viewpoint and from housekeeping. The room was immaculate and the action to keep her comfortable and clean were prompt and effective. There was no restriction on visiting and the staff treated visitors with notable courtesy. I was able to sit in during the visit of the attending Doctor.
My wife hardly ate and did not take part in any activities so my comments on these items are by observation of others.
Reply from Silvia Nunes, Deputy Manager at Ford Place
Thank you for your kind words. It was a pleasure to care for your wife for the last two weeks of her life.
We wish you and your family the very best for the future.
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Review from Carole R (Daughter of Resident) published on 24 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived in Ford Place in August after 2 months in hospital and unfortunately passed away in September. A much shorter stay than we expected but she was so well cared for by all the staff and treated wonderfully. As a family we could not be happier with Ford Place.
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Review from A M (Son-in-law of Resident) published on 26 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and my stepfather moved into Ford Place in January. Sadly my mother died in March and her husband this month. They enjoyed a large high-ceiled double room, most of the other homes we looked at were not really set up to welcome couples. The common rooms are spacious and light, looking out to
a lovely garden going down to the river. Although the home is near the centre of Thetford it feels as if you are in the country. All the staff came across as cheerful and happy in their work. The palitive care my stepfather received in his last days was kind and professional. Overall outstanding. I am thinking of putting my name down for 2038!
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Review from David H (Son of Resident) published on 10 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ford Place is a well-run home, professional but friendly. My mother felt safe there and felt it was her home.
Reply from Alison Charlesworth, Manager at Ford Place
Thank you so much, David, for your review. It was a pleasure to care for your mother and she will be missed by us all.
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Review from Patricia T (Respite Resident) assisted by family/friend published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is by far the best in this area, it is like staying in a hotel, extremely friendly and professional staff. The facilities are excellent, surrounding grounds well kept. I cannot 'sin the praises' highly enough. I would like to stay again sometime. My greatest thanks to everyone that helped
and assisted me during my stay.
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Review from Angela R (Daughter of Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Mother spent her final 11 months at Ford Place. From the first day, when they personalised her room, all the way through her gradual decline, the excellence of Care remained undiminished. 
Relatives are warmly welcomed by all and can visit at any time, even joining in with the activities
which are organised with much thought and consideration. It is clear that every member of staff, regardless of their official role, has a relationship with the residents; there is a true family atmosphere. 
In her final hours Mum was looked after wonderfully and with their 24-hour nursing care, they made sure she was never alone. The entire team also showed great compassion and support to me on my final visit, enabling me to complete all the practical matters with ease. At Ford Place, I witnessed genuine kindness, yet there is much hard work and absolute professionalism too. 
Reply from Alison Charlesworth, Manager at Ford Place
Thank you for your wonderful review. It was a pleasure to care for your mother over the last 11 months and she will be missed very much by all at Ford Place
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Review from Vera T (Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very loving, caring and helpful ar a difficult time coming out of the hospital.
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Review from Sue K (Daughter-in-law of Resident) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always plenty of staff on duty and very helpful. Room and bathroom always clean and tidy. Mother-in-law seems happy and well cared for.
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Review from Christine S (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very sadly, I experienced the sudden unexpected death of my eldest son. All staff (Carers, Nurses, cleaning ladies) were very kind and understanding.
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Review from D F (Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at this slightly faded but still elegant country house to a very warm welcome. New buildings blend in with old. All the staff here greet you every day with a smile. Proficiency is evident when needed. A 24-hour medical presence is reassuring. Home cooking with fresh food, what a pleasant change
from the plastic containers in the microwave. Weekly/daily entertainment for residents is provided. The garden is a true delight. I recommend my home to anyone, after all, it did win an outstanding award. Truly deserved.
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Review from Sue G (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ford has offered my mother a warm, comfortable, home with beautiful decor and grounds which she appreciated. All the staff have treated her with respect, kindness, compassion and generosity of spirit. Moreover, she has been valued as an individual and every attempt was made to stimulate her and help
her live life to the full. There was humour too which was appropriately used.
My mother lived full time at Ford for one year, following a stay the previous year when she was "between flats" and went back originally for respite. During that respite, she told her family that she felt she could no longer manage and I am sure that the atmosphere at Ford enabled her to feel safe enough to contemplate residential care.
Sadly my mother died very recently but I cannot fault the care and love she was shown at that time. Indeed their care of us too was beyond reproach.
I wish to thank everybody at Ford for all they do, often in highly difficult circumstances with elderly, ill and frail people.
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Review from Elaine (Daughter of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Ford Place Nursing Home for 9 weeks receiving end of life care. I cannot praise the nursing staff enough for keeping her pain free. All the staff were friendly, helpful and very caring. I highly recommend this Nursing Home.
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Review from Carol W (Daughter of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Ford Place because she was terminally ill. My first impression of Ford Place was just how clean it was. My mum could spot a breadcrumb at 50 paces and even she couldn't find fault.
On the day my mum passed away the staff went above and beyond the call of duty to make sure mum was
comfortable. After mum passed the girls wanted to make sure Mum looked beautiful for us. The girls had even gone as far as to paint Mums nails her favourite colour. We can't thank them enough for what they did for Mum that day and for making her look so beautiful.
I was expecting them to take Mum out through the back door, as what happened to my nan elsewhere. However at Ford Place, every single member of staff came and lined up to say goodbye to Mum and she was taken out the front doors, just as she came in. It really touched us how they did this and I can't thank the staff enough for giving us this wonderful memory. Mum was given so much respect that day and that will stay with me forever.
Reply from Ruth French, Director at Ford Place
What a lovely review to receive. Thank you so much for these lovely comments. The details you have written are so lovely and we will let staff know how much their care of your mum has been…read more
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Review from Anne C (Daughter of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my mum in ford place daily since her admission nearly three years ago. The nursing and caring staff are brilliant, they look after Mum with great care and dignity, they are friendly and approachable. I would like to include all staff at Ford Place, the cleaners, cooks and the caretaker,
they all do a wonderful job, and are very willing to go the extra mile to give Mum what she likes to help her feel at home.


I am made to feel welcome by all the staff when I visit and the manager will always find time to talk to family members.


Thank you everyone for your care and support!

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Review from Julia C (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident for four weeks end of life care.
The managers, nurses and carers were all absolutely wonderful.
They were all the most amazing, friendly and caring staff.
I couldn't have wished for a better place for my mum to be cared for. All the staff went above and beyond their call of
duties wonderful place!
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Review from Robert M (Son of Resident) published on 11 December 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
The manager, nurses, and carers all seemed to really care about the residents they were involved with. Upon our departure, there was someone there trying to start more programs for the residents to be involved in/with to help keep them more mentally active and physically engaged.


Everyone we encountered

were treating the residents with dignity.


The weekends seemed to prove more challenging for the workers as the help was scaled back.


All things considered, Ford Place Nursing Home was a good place.

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Review from Carole M (Daughter of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Ford Place Nursing Home since March 2009 until she passed away on 31st October 2017.


The care she received in those years was exemplary.

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Review from Gail P (Daughter of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ford Place has been my mum's home for almost 5 weeks, unplanned but very much the right decision.
The care and support for mum and our family have always been over and above anyone can imagine.
It is very difficult to put into words and express all our thanks to all concerned in the short time here
for mum and our family.
Every day walking through the front door a warm feeling waves over you, always a smile never left alone from any of the staff.
Thank you all who were part of mum's life here.
My heart is broken but mum is at peace now.
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Review from Avril H (Niece of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was diagnosed with oesophageal cancer and because she had several other infirmities eg blind, deaf and very poor mobility, I could no longer manage her in her own home.


Ford Place Nursing Home was able to care for her very specific needs and made her remaining four months as comfortable

as possible. Both the nursing and care staff were admirable under what sometimes were very trying circumstances. She was able to have a dignified death after a very distressing illness which for her relatives was the best we could hope for and we are all very grateful.
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Review from Phil P (Son of Resident) published on 6 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father-in-law moved to Ford Place after 9 weeks in hospital, very weak, frail and a little bewildered. After only a few days, besides telling us he is pleased to be at Ford Place he is clearly clean comfortable and happy. His medical needs are clearly well met by a cheerful and responsive team, where
nothing is too much effort. The friendly staff are clearly led by able and attentive managers who we witness in close daily contact with residents and staff alike. Everyone demonstrably goes the extra mile to service, not just the residents, but their visitors too.


The home is set in beautiful, peaceful grounds and the accommodation everywhere is airy, bright and comfortable making our time and father's a pleasant experience.


Living some distance away poses problems for us but the help and assistance we have been given by the management team has been truly outstanding. Our sincere thanks to all at Ford Place.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Ford Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Ford Place is calculated as follows: ( (309 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 355 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ford Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Leah

Leah Kampewu

Job Title: Home Manager

Meet Leah - Home Manager at Ford Place Nursing Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ford Place to verify any information. View our terms and conditions. Ford Place has an Enhanced Service - more info.