What types of Care is Cascade Charlton House registered for?

Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Cascade Charlton House?

Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cascade Charlton House to the centre of Norwich?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Cascade Charlton House care home, 331a Drayton High Road, Norwich, Norfolk NR6 5AA

Cascade Charlton House

331a Drayton High Road, Norwich NR6 5AA

9.2 4 Reviews

Care Provided

Type of Service

For a maximum of 8 Service Users

Primary Care Categories

Learning Disability / Autism
Mental Health Condition
Younger Adults

Length of Stay

Permanent Care

Facilities

Close to Local shops
Near Public Transport
Minibus or other transport
Gardens
Residents Kitchenette
Television point in own room
Residents Internet Access

Good to Know

Group/Owner

Cascade Ltd

Person in charge

Louise Staley (Registered Manager)

Local Authority / Social Services

Norfolk County Council

Admission Criteria

Ages 45+

Care Home Design/Build

Last Refurbishment: 2016

Room Information

Single Rooms (8)

Review from S B (Brother of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Utterly brilliant. There are lots of reasons for this. All staff, at whatever level in the system, are caring, cheerful, professional and productive. They also have a lot of insight and the flexibility to make the right kind of tactical changes at the right times, whilst still keeping a very sound

sense of structure, health, and a great home for all. The charity backbone of this is very important. (My previous experience of profit-let companies thus far has made me wish charities dominated the sector). This place has a wonderful ethos.

Relatives too are listened to and worked with, with a strong and appropriate sense of care, professionalism and good humour.

I took a while to adapt to communication lines, because there are so many great staff with a genuine interest and key role in care that you have to know where to start, who to cc, etc... A nice problem to have. (At the last place contact was a question of "who's the good one", but here it's all of them!) I am truly grateful.

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Review from Valerie B (Mother of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

We are very happy with the improved quality of our son's life since moving to live at Charlton House - it is Outstanding.
He receives such willing support from great members of staff, and it is of real benefit that there is genuine person centred planning there.
His life is improving

in a variety of different ways, and, with growing confidence, he talks about it as 'his home' - I believe that our son, like us, would give well deserved five star/excellent ratings in all of the given categories.

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Review from R R (Mother of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Staff are amazing and really willing to go that extra mile to offer care and assistance. I have a good relationship with Staff who have taken on complex and additional tasks for my son's health and well being. He has had excellent personalised support for a mini holiday to see his favourite football

team play.

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Review from Vanessa R (Son of Resident) published on 30 November 2022 Submitted via Website • Report

Overall Experience

Very happy with the care and support our son has received since moving into Charlton House in April, his life has improved so much that he has far more confidence and is trying /doing a lot more, all very positive!

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Cascade Charlton House Reviews (4)

9.2

Cascade Charlton House has a Review Score of 9.2 (9.164) out of 10, based on 3 reviews in the last 2 years.
Over all time Cascade Charlton House has 4 reviews.

Order by:

Total of 4, showing 1-4

Current Review Score: 9.2 (9.164)

Overview of Review Score

The Review Score of 9.2 (9.164) out of 10 for Cascade Charlton House is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Cascade Charlton House is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) ) ÷ 35 Ratings = 4.914
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.25 Points relating to the number of positive Reviews for Cascade Charlton House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 8 registered maximum number of service users is 1.6, which has been reached with 3 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.