Cascade Charlton House

Utterly brilliant. There are lots of reasons for this. All staff, at whatever level in the system, are caring, cheerful, professional and productive. They also have a lot of insight and the flexibility to make the right kind of tactical changes at the right times, whilst still keeping a very sound sense of structure, health, and a great home for all. The charity backbone of this is very important. (My previous experience of profit-let companies thus far has made me wish charities dominated the sector). This place has a wonderful ethos.

Relatives too are listened to and worked with, with a strong and appropriate sense of care, professionalism and good humour.

I took a while to adapt to communication lines, because there are so many great staff with a genuine interest and key role in care that you have to know where to start, who to cc, etc... A nice problem to have. (At the last place contact was a question of "who's the good one", but here it's all of them!) I am truly grateful.

Staff are amazing and really willing to go that extra mile to offer care and assistance. I have a good relationship with Staff who have taken on complex and additional tasks for my son's health and well being. He has had excellent personalised support for a mini holiday to see his favourite football team play.

His life is improving in a variety of different ways, and, with growing confidence, he talks about it as 'his home' - I believe that our son, like us, would give well deserved five star/excellent ratings in all of the given categories.

Very happy with the care and support our son has received since moving into Charlton House in April, his life has improved so much that he has far more confidence and is trying /doing a lot more, all very positive!