Care Homes Owned by Cascade Ltd in Norfolk

wonderful to witness the level of absolute trust & affection that my son has developed with each individual member of staff. He was recently unwell & the standard of care recieved was nothing less than excellent.Having a personal history of general nursing myself - It was hugely reassuring to witness just how rapidly the staff assessed the situation & implemented the necessary care. The communication process has always been highly responsive , reliable , friendly & always welcomed! Overall- the staff & the house itself really is beginning to feel like a blessed extended family . Thankyou to each & every one of the Peters House amazing team :)

Since my Son has moved in Peters House he has beautifully flourished. He is so happy and engaging in so very many social and educational / life-learning experiences. This is due to the wonderful physical environment, and mainly due to the wonderful person-centred, exemplary team - I cannot thank the staff enough for their kindness, efforts, empathy, highly skilled support and dedication (to name but 5 traits). And how lovely that he shares his new home with other lovely friends too. Congratulations and heartfelt thanks to all.

It is a huge relief to have peace of mind he is being so well looked after.

My son moved here at the end of April 2025 from another provision out of county- we have not had a very good experience at all prior to his move so I was very anxious about it. My son also has quite challenging behaviour but from the get go the entire team, led by Greg, have been nothing but supportive with great communication , reassurance and flexibility. My son's transition has not been easy but they have been absolutely fabulous in managing it and facilitating visits and communication. I have met numerous staff and they all seem calm, reassuring , very friendly and positive. I cannot thank them enough for their support of my son. There have been some teething issues with communication but they always act on comments and suggestions. I feel so reassured that they are doing a great job in supporting my son to live his best life. I feel confident they are looking after him and trying to give him the best life possible.

Our son benefits from developing close relationships with staff. Staff shortages and changes over the review period (including the departure of the house manager) have caused difficulties but these now appear to have been addressed. There are now larger numbers of staff members who understand how our son can best be supported.

Communication between the home and myself has been the only niggle I've had, but this was addressed and dealt with immediately.

My twin autistic sons have resided at Hurst House since its first opening. I was attracted to Hurst House because it replicates the style & set-up of a conventional family home.

Both boys presented with problematic behaviour emerging from the chaos of the Pandemic lockdowns but Hurst strove hard to address those issues. They quickly realised they would benefit from having adjacent rooms.

The boys have settled in very well at Hurst & unless they are ill always seem very happy. One likes to go out regularly while likes to stay home, which is catered for. They also have regular holidays organised by the staff.

I have always found staff very welcoming & friendly. They encourage family visits. It is easy to communicate with managers & they keep parents in the loop with information. On the rare occasions a concern arises, they respond promptly & proactively.

I like that Cascade is able to retain staff and facilitate their career progression. It provides familiar continuity.

The communication is fantastic and my son is making incredible progress due to the staff listening and caring about all his needs.

Utterly brilliant. There are lots of reasons for this. All staff, at whatever level in the system, are caring, cheerful, professional and productive. They also have a lot of insight and the flexibility to make the right kind of tactical changes at the right times, whilst still keeping a very sound sense of structure, health, and a great home for all. The charity backbone of this is very important. (My previous experience of profit-let companies thus far has made me wish charities dominated the sector). This place has a wonderful ethos.

Relatives too are listened to and worked with, with a strong and appropriate sense of care, professionalism and good humour.

I took a while to adapt to communication lines, because there are so many great staff with a genuine interest and key role in care that you have to know where to start, who to cc, etc... A nice problem to have. (At the last place contact was a question of "who's the good one", but here it's all of them!) I am truly grateful.

Staff are amazing and really willing to go that extra mile to offer care and assistance. I have a good relationship with Staff who have taken on complex and additional tasks for my son's health and well being. He has had excellent personalised support for a mini holiday to see his favourite football team play.

His life is improving in a variety of different ways, and, with growing confidence, he talks about it as 'his home' - I believe that our son, like us, would give well deserved five star/excellent ratings in all of the given categories.

We are very pleased with the support and care that our son is receiving at Cohen House. He is supported and kept busier than in the past. The staff are caring and he appears happy and cheerful when we pick him up during our frequent visits to the home.

I'm impressed with the standard of care at Cohen House. The care staff are kind and cheerful. My son is treated respectfully and it seems a stimulating environment. The house itself feels comfortable and looks attractive. There is a nice garden with a trampoline which my son is keen on. The food is good and my son (who has been a 'picky' eater & underweight in the past) is now at a healthier weight. He is non verbal but communication is facilitated through PECS and he is learning life skills, eg helping with cooking and clearing away. He has a tutor who visits and he joins in with craft activities. My husband and I are regularly kept informed by staff by phone and email, as well as chats in person when we visit to take our son out or take him home for the weekend. All in all we are happy with his care.

If l have any issues, it is always easy to contact a member of the management team, and things are quickly resolved.

I sometimes feel that there are loads of different staff members, and I hope they can all get to know him well enough. I realise that Moore is a brand new home, so I'm sure this will settle down. I feel confident that I can always talk to the manager and team leaders who do seem to understand his needs well.

Top-notch staffing and management; I hope his home for life!

Very happy with the care and support our son has received since moving into Charlton House in April, his life has improved so much that he has far more confidence and is trying /doing a lot more, all very positive!

The care staff are always friendly and warm towards my daughter. My daughter seems happy and comfortable in the home, e.g. she is always happy to return after a home visit and she is using more shared spaces in the home. There is plenty of space in the home which allows her to have her own private space when it is needed, which is important to her. Care staff are knowledgeable of different strategies to use to support her in everyday activities. Communication is generally good between the home and us (as parents). We have on occasion had to advocate on her behalf about certain things relating to her personal care or what she needs - as she cannot ask for things herself. It is important to always put yourself in her shoes about what she needs and how she might be feeling.

Everyone seems so happy there.

With the death of his father (during Covid) the team handled the situation professionally which was reassuring for us and helped with our grieving process.