Latest Reviews for The Orchards
23 April 2025
Very happy with how Mum is treated.
23 April 2025
Mum comfortable, well looked after, enjoys the food, all in all, is now very happy.
23 April 2025
Excellent and our mother receives outstanding care at all times. She's very happy here. Communication is excellent too.
23 April 2025
Since moving to The Orchards in late Jan my mum has only been met with kindness, care & consideration by the staff. They are patient when she's grumpy, professional & polite & have some amazing activities. This environment has made Mum go from a helpful, hopeless shadow to her old self. I can't thank you enough.
17 April 2025
Staff and management are excellent and always ready to help. Always very good to our relative. Nothing is too much trouble.
08 April 2025
My mother has experienced positive and encouraging care from all the staff. She is helped and supported in every way and the staff create a caring and inspiring environment. The manager is warm and inclusive. Her manner is very approachable and supportive in all areas.
07 April 2025
All in all everything is very good. Good staff, and very friendly. I would and have recommend to other people.
04 April 2025
My mother relies heavily now on others to carry out everyday tasks. The standard of care shown is excellent and go beyond to make sure her needs are met- always coordinating in dress as as very important to mum, using pretty cup and plates, help with feeding. Always treated with respect and dignity. Staff compassionate, caring and valued.
03 April 2025
My wife has been resident at The Orchards now for over 3-and-a-half years and has always received the best of care from the staff, who are kind, attentive and well-trained. Visitors are welcomed with a smile and families always kept well-informed of any changes in treatments and made to feel included in the care package. An excellent rapport with local GPs and community nurses ensures that medical requirements are well-covered. The rooms are beautifully appointed and much above the usual standards.
03 April 2025
We have just visited my mother at The Orchards, and were delighted to see her so happy and settled. We were greeted warmly by a member of staff, who is always friendly and welcoming, and has known mother since she first moved in. Two members of staff were looking after mother and i was struck with the way they were caring for her , ensuring she was able to maintain her dignity and independence as much as possible. there is a real family atmosphere on the first floor, and although we didn't meet the manager today we know that it is her leadership which makes us confident that all mother's needs, both physical and psychological, are carefully monitored and met. Thank you to all the staff on the first floor for everything they so to support my mother, her family are very great full, kind regards.
10 March 2025
My family cannot praise the staff enough for all the care & attention they gave our dad whilst in the home. He was so very well looked after by everyone which gave us great comfort & reassurance. We, as the family, were also very well looked after, which was greatly appreciated. Highly recommend The Orchards Care Home.
17 December 2024
So impressed with the way the home is being run. Such a positive and friendly atmosphere as soon as you walk in the door. Staff seem much happier in their work, and there seems to be a real connection between management and what goes on "on the floor", definitely not shut away in the office all the time!
26 September 2024
I was very ill when I arrived at the care home, 29 May 2023, and I was convinced I would be dead by the end of July. But the care I have been given - from tests to a complete change in medication - have helped me stop being wheelchair-bound, learn to walk again and become a useful resident. I lost my sense of taste and smell a few years ago but food is more than that. I enjoy the feel of what's in my mouth. But since Autumn 2023 stews/casseroles have dominated the menu and repetitive vegetables have added to the boredom. We thought a new chef would liven things up. Is he being given sufficient funds to buy the ingredients or is he limited to buying cheap?
28 August 2024
Very pleased to be seeing my friend and happy that she is being cared for in the best way.
28 August 2024
All the staff are so kind and caring.
22 August 2024
Overall care is good. Management never see the residents are the main cause of very good carers leaving. The food is generally poor - so no value for the amount residents pay.
20 August 2024
My dad was very well looked after at The Orchards. It was very clean and comfortable. A lovely garden the residents can sit in. The staff were great, but the management was very unprofessional and not upfront in the way they communicated with the family.
30 May 2024
I live overseas. My mother recently passed away as a resident of the Orchards Care Home in Ely. They called me and I flew over to support Mum in her passing. I would like to share my feelings of gratitude for the beyond-excellent care provided by the staff. I visited Mum in the secure unit every day for 3 weeks before her passing. I was always kindly received and I was able to see the extraordinary kindness of the staff shown to all the residents of this special unit for people with dementia. The staff were caring, friendly and kind, they were also very skilled in managing the significant cognitive and physical needs safely of these special residents. I would also like to mention that the home was superbly clean and tidy and I was struck by the complete lack of any smells that I often find in care homes. The management are competent leaders and very approachable. I had complete confidence in their care of Mum.
21 May 2024
The lovely thing for our family is that our mother speaks very highly of The Orchards. She is very fond of the staff and feels safe and well-cared for. She thinks the food is lovely and enjoys all of the wonderful activities. Her room is comfortable and attractive too.
08 May 2024
I have visited my friend on several occasions. Without fail, I have met with smiles and friendliness. I witness the interactions with my friend, always polite, with a smile and very respectful. Prior to my retirement, my work involved visiting many residential nursing homes. I can honestly say that the care at The Orchards is exceptional and a pleasure to witness.
Latest Reviews for The Orchards
23 April 2025
Very happy with how Mum is treated.
23 April 2025
Mum comfortable, well looked after, enjoys the food, all in all, is now very happy.
23 April 2025
Excellent and our mother receives outstanding care at all times. She's very happy here. Communication is excellent too.
23 April 2025
Since moving to The Orchards in late Jan my mum has only been met with kindness, care & consideration by the staff. They are patient when she's grumpy, professional & polite & have some amazing activities. This environment has made Mum go from a helpful, hopeless shadow to her old self. I can't thank you enough.
17 April 2025
Staff and management are excellent and always ready to help. Always very good to our relative. Nothing is too much trouble.
08 April 2025
My mother has experienced positive and encouraging care from all the staff. She is helped and supported in every way and the staff create a caring and inspiring environment. The manager is warm and inclusive. Her manner is very approachable and supportive in all areas.
07 April 2025
All in all everything is very good. Good staff, and very friendly. I would and have recommend to other people.
04 April 2025
My mother relies heavily now on others to carry out everyday tasks. The standard of care shown is excellent and go beyond to make sure her needs are met- always coordinating in dress as as very important to mum, using pretty cup and plates, help with feeding. Always treated with respect and dignity. Staff compassionate, caring and valued.
03 April 2025
My wife has been resident at The Orchards now for over 3-and-a-half years and has always received the best of care from the staff, who are kind, attentive and well-trained. Visitors are welcomed with a smile and families always kept well-informed of any changes in treatments and made to feel included in the care package. An excellent rapport with local GPs and community nurses ensures that medical requirements are well-covered. The rooms are beautifully appointed and much above the usual standards.
03 April 2025
We have just visited my mother at The Orchards, and were delighted to see her so happy and settled. We were greeted warmly by a member of staff, who is always friendly and welcoming, and has known mother since she first moved in. Two members of staff were looking after mother and i was struck with the way they were caring for her , ensuring she was able to maintain her dignity and independence as much as possible. there is a real family atmosphere on the first floor, and although we didn't meet the manager today we know that it is her leadership which makes us confident that all mother's needs, both physical and psychological, are carefully monitored and met. Thank you to all the staff on the first floor for everything they so to support my mother, her family are very great full, kind regards.
10 March 2025
My family cannot praise the staff enough for all the care & attention they gave our dad whilst in the home. He was so very well looked after by everyone which gave us great comfort & reassurance. We, as the family, were also very well looked after, which was greatly appreciated. Highly recommend The Orchards Care Home.
17 December 2024
So impressed with the way the home is being run. Such a positive and friendly atmosphere as soon as you walk in the door. Staff seem much happier in their work, and there seems to be a real connection between management and what goes on "on the floor", definitely not shut away in the office all the time!
26 September 2024
I was very ill when I arrived at the care home, 29 May 2023, and I was convinced I would be dead by the end of July. But the care I have been given - from tests to a complete change in medication - have helped me stop being wheelchair-bound, learn to walk again and become a useful resident. I lost my sense of taste and smell a few years ago but food is more than that. I enjoy the feel of what's in my mouth. But since Autumn 2023 stews/casseroles have dominated the menu and repetitive vegetables have added to the boredom. We thought a new chef would liven things up. Is he being given sufficient funds to buy the ingredients or is he limited to buying cheap?
28 August 2024
Very pleased to be seeing my friend and happy that she is being cared for in the best way.
28 August 2024
All the staff are so kind and caring.
22 August 2024
Overall care is good. Management never see the residents are the main cause of very good carers leaving. The food is generally poor - so no value for the amount residents pay.
20 August 2024
My dad was very well looked after at The Orchards. It was very clean and comfortable. A lovely garden the residents can sit in. The staff were great, but the management was very unprofessional and not upfront in the way they communicated with the family.
30 May 2024
I live overseas. My mother recently passed away as a resident of the Orchards Care Home in Ely. They called me and I flew over to support Mum in her passing. I would like to share my feelings of gratitude for the beyond-excellent care provided by the staff. I visited Mum in the secure unit every day for 3 weeks before her passing. I was always kindly received and I was able to see the extraordinary kindness of the staff shown to all the residents of this special unit for people with dementia. The staff were caring, friendly and kind, they were also very skilled in managing the significant cognitive and physical needs safely of these special residents. I would also like to mention that the home was superbly clean and tidy and I was struck by the complete lack of any smells that I often find in care homes. The management are competent leaders and very approachable. I had complete confidence in their care of Mum.
21 May 2024
The lovely thing for our family is that our mother speaks very highly of The Orchards. She is very fond of the staff and feels safe and well-cared for. She thinks the food is lovely and enjoys all of the wonderful activities. Her room is comfortable and attractive too.
08 May 2024
I have visited my friend on several occasions. Without fail, I have met with smiles and friendliness. I witness the interactions with my friend, always polite, with a smile and very respectful. Prior to my retirement, my work involved visiting many residential nursing homes. I can honestly say that the care at The Orchards is exceptional and a pleasure to witness.