Submit a Review for Romford Care Home
107 Neave Crescent, Harold Hill, Romford, RM3 8HW
View full details of Romford Care HomeLatest Reviews for Romford Care Home
21 May 2026
Context: my Mum moved to Romford care home from York. She is now round the corner from me instead of 250 miles away. I'm overjoyed at how my Mum has been accepted into the Romford Care Home family, she is happy and content living with Dementia with the amazing support and compassion of the team on
Raphael's and the wider team there. She's only been there a week and already the change in her is huge, her depression is lifting, she is being physically cared for and is eating, drinking and clean. She feels safe and secure and welcome and that's made all the difference to her. The activities are daily and enjoyable and the atmosphere feels like family should feel.
Now I also feel like a huge worry has been lifted and am able to actually enjoy spending time with her and the other residents and team instead of firefighting, and feeling like I'm fighting against the tide to get her what she needed to live at home safely. I'm so pleased I get to be with her in her reality happily. Thank you x
19 May 2026
My mother is a resident at this wonderful care home.
It is spotlessly clean, has spacious, comfortable rooms and excellent facilities.
The staff are incredible - the front office (reception, customer service, administration) are all very efficient whilst also being very open and friendly. They
value our input and make us feel like family - community is an intrinsic part of the home's ethos, and the place has a wonderful atmosphere because of this. The carers are all wonderful - warm, friendly, patient and very focused on the residents' well-being and dignity at all times. The events team provide a vast, inventive variety of daily activities for the residents, who always have something fun to do, and this is very important. Whilst I haven't tasted it myself, I'm told the food is of a very high standard.
It is a huge relief for my wife and I to know that now that we are no longer able to care for her at home, my mother is receiving the very best of care at this exceptional residence.
12 May 2026
The most welcoming place, bright and cheery from decor to staff!! Always immaculately clean - lovely fragrant aroma. Lots of lovely activities for residents daily! Staff always happy to give time and advice. 10/10
29 April 2026
My Mum and Dad are both in Romford Care home and I am very impressed at the level of care given. Everyone is professional as well as friendly and they have become part of our extended family. I can sleep soundly at night knowing my parents are being well looked after. My Dad' health deteriorated
suddenly and their response to helping him was second to none. Highly recommended.
02 April 2026
Dad is a resident for palliative care. As he has deteriorated he has been given more and more care which is just what we expected. The nursing and care staff have been excellent. Mum is also a resident. She has Parkinson's and the entertainment/activities staff have done a great job adjusting to her
abilities and getting her involved. The admin team are also friendly and efficient. The whole atmosphere is very welcoming. I would highly recommend Romford Care Home.
25 March 2026
I feel Romford Care Home gives the best care for my wife who has been a resident for over 3 years. She is happy, healthy, strong, mobile and content, all due to the care and dedication of the staff and management
My wife's stay has been wonderful from day one
18 March 2026
I have a very good impression about the home, the moment you enter you feel welcome and the staff in the unit are well trained from nurses, care staff, domestic they are all approachable and you can see that they all care for their residents that live in Romford Care Centre with respect. Their
Management are all welcoming you can see them all on the floor supporting each other which is good to see knowing everyone have build a good team work. Everyday there are different activities and they are all enjoying themselves.
18 March 2026
Very good experience. Very clean environment. Staff is professionall and the team dynamic is good. Overall experience is positive. Overall professional environment. Management team remains professional all the time.
13 March 2026
I have to say, I experienced an excellent time, since my dad was omitted into this care home, friendly, attentive staff, nothing too much trouble, communication. First class, facilities top draw too. Couldn't have wished for a better resting place for my father, we as a family are very thankful he's
there.
05 March 2026
The best compliment I can pay you is to say "I have peace of mind" about her care.
05 March 2026
The home is clean staff are friendly approachable helpful.there is entertainment every day of the week.
Food is adequate
25 February 2026
Honestly all the staff from management,carers admin,reception are amazing!
My mum has been at the care home since June 2025 after being evicted from hospital.The support and understanding from every member of staff at Romford Care Home I cannot thank enough.
My mum is happy there the staff are
lovely treat all the residents with compassion,care and respect.Always smiling.
Cleanliness great spotless My mum has been getting home cooked Indian meals thanks to the kitchen staff.
The activities schedule is great I've joined in a few times.I can take my doggy to visit my mum as well.
After a constant battle with my local authority which caused upset and stress to my mum I am so grateful that my mum is cared for there.I saw many homes before as she was being evicted from hospital and believe me some of them were horrendous made me cry.
All staff thank you.Madie,Tracy,Dorota,Tara
All carers in Rom Valley Unit Apple,Tanya,Lorna,Jay
24 February 2026
I have visited Romford Care Home on numerous occasions and quietly observed staff go above and beyond for their residents wellbeing, which i found comforting and reassuring. A secure environment where residents feel safe (especially those with dementia). Engaging activities, good food and a warm
clean environment, and all input received openly. When and if I am in need, I hope I stay in an environment like Romford Care Home. Well done RCH, keep up the good work.
16 January 2026
My mum receives brilliant care. All staff go above and beyond. Im happy that she is taken care of so well.
14 January 2026
I came from România to see my brother who îs staying în The care home. I was very impressed and happy with the care home. The home waa very clean and did not smell. The staff are very helpful, caring and treat my brother as a human being. They look after him very well and show him compassion. Not
Like The previous care home that he was în previoisly. I can now go back to România and feel more relaxed knowing my brother îs being take care of well
12 January 2026
Had a wonderful afternoon as a singer came to entertain my friend. She had a lovely voice and encouraged everyone to sing along. I'd certainly recommend the home for it's warmth and care which second to none.
05 January 2026
Mum is in for a short term respite stay. We were accommodated at quite short notice. Tracey, in particular, has been excellent from the very first phone call. We have greatly appreciated all her help and ongoing availability for any questions and advice. In fact all the staff have been very
welcoming, within an environment that is a very safe place to recover.
31 December 2025
What could have been a very trying experience has been made infinitely easier for us by the diligence, good humour, and attention given to my aunt by nurses, management and staff. Great care has been offered to her consistently for over a year now.
15 December 2025
My mum has been living in romford care center, for just over a year. Mums needs are much more complex, than what shows at face value and the staff have been so helpful and attentive. Mum can be difficult and she is very scared of what her future looks like, and everyone shows patients and
understanding. Most places I visited, I felt that mum wouldn't feel like she was being stimulated, but here, it is very social, and they are encouraged to do something everyday. All staff that I am in contact with have been so helpful and supportive to us both.
15 December 2025
My mum has been at Romford Care Centre since May 2025, the care is more than you could wish for, as a family we are kept very well informed as to mum's needs, the staff are very tentative, kind, caring and friendly, nothing is to much trouble
Latest Reviews for Romford Care Home
21 May 2026
Context: my Mum moved to Romford care home from York. She is now round the corner from me instead of 250 miles away. I'm overjoyed at how my Mum has been accepted into the Romford Care Home family, she is happy and content living with Dementia with the amazing support and compassion of the team on
Raphael's and the wider team there. She's only been there a week and already the change in her is huge, her depression is lifting, she is being physically cared for and is eating, drinking and clean. She feels safe and secure and welcome and that's made all the difference to her. The activities are daily and enjoyable and the atmosphere feels like family should feel.
Now I also feel like a huge worry has been lifted and am able to actually enjoy spending time with her and the other residents and team instead of firefighting, and feeling like I'm fighting against the tide to get her what she needed to live at home safely. I'm so pleased I get to be with her in her reality happily. Thank you x
19 May 2026
My mother is a resident at this wonderful care home.
It is spotlessly clean, has spacious, comfortable rooms and excellent facilities.
The staff are incredible - the front office (reception, customer service, administration) are all very efficient whilst also being very open and friendly. They
value our input and make us feel like family - community is an intrinsic part of the home's ethos, and the place has a wonderful atmosphere because of this. The carers are all wonderful - warm, friendly, patient and very focused on the residents' well-being and dignity at all times. The events team provide a vast, inventive variety of daily activities for the residents, who always have something fun to do, and this is very important. Whilst I haven't tasted it myself, I'm told the food is of a very high standard.
It is a huge relief for my wife and I to know that now that we are no longer able to care for her at home, my mother is receiving the very best of care at this exceptional residence.
12 May 2026
The most welcoming place, bright and cheery from decor to staff!! Always immaculately clean - lovely fragrant aroma. Lots of lovely activities for residents daily! Staff always happy to give time and advice. 10/10
29 April 2026
My Mum and Dad are both in Romford Care home and I am very impressed at the level of care given. Everyone is professional as well as friendly and they have become part of our extended family. I can sleep soundly at night knowing my parents are being well looked after. My Dad' health deteriorated
suddenly and their response to helping him was second to none. Highly recommended.
02 April 2026
Dad is a resident for palliative care. As he has deteriorated he has been given more and more care which is just what we expected. The nursing and care staff have been excellent. Mum is also a resident. She has Parkinson's and the entertainment/activities staff have done a great job adjusting to her
abilities and getting her involved. The admin team are also friendly and efficient. The whole atmosphere is very welcoming. I would highly recommend Romford Care Home.
25 March 2026
I feel Romford Care Home gives the best care for my wife who has been a resident for over 3 years. She is happy, healthy, strong, mobile and content, all due to the care and dedication of the staff and management
My wife's stay has been wonderful from day one
18 March 2026
I have a very good impression about the home, the moment you enter you feel welcome and the staff in the unit are well trained from nurses, care staff, domestic they are all approachable and you can see that they all care for their residents that live in Romford Care Centre with respect. Their
Management are all welcoming you can see them all on the floor supporting each other which is good to see knowing everyone have build a good team work. Everyday there are different activities and they are all enjoying themselves.
18 March 2026
Very good experience. Very clean environment. Staff is professionall and the team dynamic is good. Overall experience is positive. Overall professional environment. Management team remains professional all the time.
13 March 2026
I have to say, I experienced an excellent time, since my dad was omitted into this care home, friendly, attentive staff, nothing too much trouble, communication. First class, facilities top draw too. Couldn't have wished for a better resting place for my father, we as a family are very thankful he's
there.
05 March 2026
The best compliment I can pay you is to say "I have peace of mind" about her care.
05 March 2026
The home is clean staff are friendly approachable helpful.there is entertainment every day of the week.
Food is adequate
25 February 2026
Honestly all the staff from management,carers admin,reception are amazing!
My mum has been at the care home since June 2025 after being evicted from hospital.The support and understanding from every member of staff at Romford Care Home I cannot thank enough.
My mum is happy there the staff are
lovely treat all the residents with compassion,care and respect.Always smiling.
Cleanliness great spotless My mum has been getting home cooked Indian meals thanks to the kitchen staff.
The activities schedule is great I've joined in a few times.I can take my doggy to visit my mum as well.
After a constant battle with my local authority which caused upset and stress to my mum I am so grateful that my mum is cared for there.I saw many homes before as she was being evicted from hospital and believe me some of them were horrendous made me cry.
All staff thank you.Madie,Tracy,Dorota,Tara
All carers in Rom Valley Unit Apple,Tanya,Lorna,Jay
24 February 2026
I have visited Romford Care Home on numerous occasions and quietly observed staff go above and beyond for their residents wellbeing, which i found comforting and reassuring. A secure environment where residents feel safe (especially those with dementia). Engaging activities, good food and a warm
clean environment, and all input received openly. When and if I am in need, I hope I stay in an environment like Romford Care Home. Well done RCH, keep up the good work.
16 January 2026
My mum receives brilliant care. All staff go above and beyond. Im happy that she is taken care of so well.
14 January 2026
I came from România to see my brother who îs staying în The care home. I was very impressed and happy with the care home. The home waa very clean and did not smell. The staff are very helpful, caring and treat my brother as a human being. They look after him very well and show him compassion. Not
Like The previous care home that he was în previoisly. I can now go back to România and feel more relaxed knowing my brother îs being take care of well
12 January 2026
Had a wonderful afternoon as a singer came to entertain my friend. She had a lovely voice and encouraged everyone to sing along. I'd certainly recommend the home for it's warmth and care which second to none.
05 January 2026
Mum is in for a short term respite stay. We were accommodated at quite short notice. Tracey, in particular, has been excellent from the very first phone call. We have greatly appreciated all her help and ongoing availability for any questions and advice. In fact all the staff have been very
welcoming, within an environment that is a very safe place to recover.
31 December 2025
What could have been a very trying experience has been made infinitely easier for us by the diligence, good humour, and attention given to my aunt by nurses, management and staff. Great care has been offered to her consistently for over a year now.
15 December 2025
My mum has been living in romford care center, for just over a year. Mums needs are much more complex, than what shows at face value and the staff have been so helpful and attentive. Mum can be difficult and she is very scared of what her future looks like, and everyone shows patients and
understanding. Most places I visited, I felt that mum wouldn't feel like she was being stimulated, but here, it is very social, and they are encouraged to do something everyday. All staff that I am in contact with have been so helpful and supportive to us both.
15 December 2025
My mum has been at Romford Care Centre since May 2025, the care is more than you could wish for, as a family we are kept very well informed as to mum's needs, the staff are very tentative, kind, caring and friendly, nothing is to much trouble