Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 147 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Nursing Care Centre Reviews (147)

9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.795) out of 10, based on 52 reviews in the last 2 years.
Over all time Romford Nursing Care Centre has 147 reviews.

Overall Experience
  • 92
  • 49
  • 6
  • 0
  • 0
Date Published
  • 147
  • 14
  • 21
  • 52
  • 95
Reviewer Connection to Romford Nursing Care Centre
  • 57
  • 27
  • 8
  • 7
  • 6
  • 5
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 147, showing 1-20
Review from A W (Wife of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband went in for 2 weeks respite due to myself his wife needing a rest, my anxiety was very high about letting others take full care of his needs I shouldn't have lost sleep over this as he was treated with love care and dignity. Spacious clean home friendly staff. We as family and friends visiting
were also made very welcome. Plenty always going on activity's outings fun days in the sunshine garden party's the patients always singing dancing with many a smiling face a joy to see. I am currently in the process of handing full time care over to another care home but couldn't get funded for Romford Nursing Care Centre for which I'm sad about as I felt very comfortable around the patients and caring staff .
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for sharing such a thoughtful review. We're so pleased to hear your husband was cared for with love, dignity, and compassion, and that you and your family felt so welcome during his stay. It means a great deal to know you felt comfortable and reassured with us, and we wish you both the very best moving forward.

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Review from Rob H (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a perfect example of how an excellent Residential Home is run. Truly sincere care given to both the resident and their family from the wonderful carers, staff, management, cooks, cleaners, handyman, and the volunteers. All self-driven, approachable and happy to help and guide you. Recently,
I brought a collage of my great niece, and the handyman positioned it perfectly.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your wonderful review. We're delighted to hear that you've experienced such sincere care and support from all areas of the team. Your kind words about the carers, staff, management, and even the little touches from our handyman mean so much and will be proudly shared with everyone.

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Review from Michelle B (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been here for 5 days. Everyone is really friendly. I am happy with the home so far. Her carers have been great. I hope mum settled down and starts to enjoy living here.
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Review from Sam B (Grandson of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only just moved in last Wednesday all of the staff seem very friendly and seem to helped her settle in.
I hope to be around over the next week to help her settle in also.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your kind words. We're so pleased to hear that your mum is settling in well and that you've found the team to be friendly and supportive. We look forward to welcoming you over the next week as she continues to settle-please don't hesitate to reach out if there's anything we can do to support you both.

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Review from Mick H (Son of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with you for almost 3 months, I had obvious reservations. These were soon relieved everyone I have encountered at the Home have been kind and considerate. The communication has been very good and mum is beginning to get used to here surroundings. In short I am so far very happy with all
aspects of mums care.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your thoughtful review. We're so pleased to hear that your initial concerns were quickly eased and that your mum is beginning to settle in well. It's wonderful to know you've found our team to be kind, considerate, and communicative-your feedback means a great deal to us. We're glad you're happy with the care your mum is receiving.

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Review from John S (Husband of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With my wife being in Romford Nursing Care Centre for two years every member of staff from management to gardeners have done an excellent job 10/10 to you all everyone very caring.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you so much for your kind words and wonderful 10/10 review. We're truly grateful for your appreciation, and it means a great deal to the whole team - from management to our hardworking gardeners.

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Review from E F (Friend of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a regular visitor to see my friend who is in your care after coming from another hoe. Your staff on reception are always welcoming.
It always smells lovely and so clean. I see constant drinks, snacks and attention given to her. I can compare with the other care home. I also visit my friend's room
and lounge, cleanliness and friendly staff are equally nice. Can't comment on food. Only what I observe.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you so much for your lovely feedback. We're really pleased to hear that you feel welcome when visiting and that you've noticed the cleanliness, friendly atmosphere, and attentive care our team provides. Your kind words will mean a lot to the staff, especially the reception and care teams. We truly appreciate you taking the time to share your observations.

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Review from L E (Daughter-in-law of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming, always smells lovely throughout the building, guest toilet very clean. The staff go the extra mile and it seems a very happy environment, definitely somewhere to recommend.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your kind and thoughtful review. We're so pleased to hear that you've felt welcome and noticed the care we take in keeping the home clean and inviting. It's wonderful to know that the warm atmosphere and dedication of our team have stood out to you. Your recommendation means a great deal to us!

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Review from David R (Nephew of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife Sister and I, spent the day looking at different Care Homes for our elderely Aunt.
We were so impressed with the presentatiuon of all the team and the many function suites.
Her ( my Aunt ) room reminded us of her own home.
The car quality is outstanding.
Regular updates from the Care
Centre..
We have noticed how our Aunt has settled down, far quicker that expected.
This is not due to the expert staff, but the resisdents themselves.
I would not hessitate to recomend this Car Home. 5 star treatment,
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave such kind words. It's lovely for the team to get such great feedback and also for future families starting their journey in to care.

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Review from E C (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum seems really happy.
Staff are brilliant, caring , hardworking and will do anything to help mum. They are cheerful , it's like one big happy family.
If there are any concerns there is always someone to speak to and the manager is very approachable.
As for the home itself, rooms are light and
airy, the corridors are wide with lots of room and are well decorated. It can sometimes be quite hot but the elderly feel the cold so it's for their benefit.
On the whole we are very happy with mums care .
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Review from Wendy W (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience at RCH has been good. All staff are always happy to listen to us. Helping us to settle in to care home life as well as Mum. Mum has only been at RCH since February and we are very happy so far with the care that she receives.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Being able to support both families and residents alike is what we pride ourselves on. The move in day is a very small part of the journey

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Review from J O (Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and girls so friendly and always something going on. Food is getting better and clean and always friendly.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind words. The team pride themselves on making the home as homely as possible

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Review from Tracey F (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this care home since Dec 2023 and I can honestly say she has really settled in well since day one and even made some great friends. She is well cared for and the entertainment provided is great and her care team are diligent and attentive. Mum says she is treated like a Queen and
I have no doubts about her being looked after. She is thriving and happy and I couldn't ask for more than that. Thank you everyone xx
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words, it's a pleasure to be able to support Mum

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Review from Bob B (Husband of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was a resident at RCH for three years, sadly having passed away a few weeks ago, so this review is written without fear or favor . i have submitted reviews previously, this one reviews the previous year but is reflective of the total stay. my wife was very contented here, the staff worked
so hard to build a trusting relationship. they also offered me support.
The food is plentiful and varied, starting each day with a full cooked breakfast. in a well appointed dining room. the activities team work so hard to provide a full and interactive weekly schedule of activities, The building itself is perfect for its purpose being built as a care home, always spotless and clean.
well kept gardens with plenty of seating.
the most important component being the staff, it is a very humbling experience knowing these lovely people who not only cared for my wife but me also, there patients and dedication is truly amazing to witness as i have on many occasions , thank you.
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Review from Debra S (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Romford Care Home for the last 12 months.
I am more than happy with the care and attention she is given there.
I have no complaints.
The staff are helpful, kind and friendly with the residents and family.
I have thought about moving mum to be nearer where I live but as she
is so well cared for I have decided to leave her as she is happy and content there.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you. It's always hard to chose the right care especially when location can often influence a decision. We pride ourselves on the dedication of the team when helping both residents and family members through the settling in process.

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Review from Wendy F (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad only has been in Romford Nursing Care Centre since Christmas my dad has vascular dementia .The staff here are amazing.Dad has settled in so well,it's like home from home.Dad is always clean dressed and freshly shaven every day .We as a family do not regret the hard decision of rehousing dad here,we
are so pleased with the care provided.Entertainment staff are wonderful always a smile on there face always something going on singing dancing etc .We would like to take this opportunity to thank all the staff .
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you, your review means a lot to the team and allows those looking into care to get a snap shot of our home.

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Review from Linda B (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Romford Care Home and I have to say she is well looked after. I feel happy about her being there and most importantly she likes it there. The staff are great and it's very welcoming when you walk through the door. I would recommend this care home to anyone who is having to choose a care
home for a loved one.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave a review. It's lovely to be able to pass such praise on to the team

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Review from Paul M (Nephew of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management are easy to talk to and the staff are friendly. The biggest compliment I can give is that we have complete trust in the nurses, and all employees there, to look after, and do what's best, for my aunt.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind words, we will pass this on to the team.

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Review from Linda D (Sister of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always been treated with respect. If I had any worries about my brother I would always be listened to and worries about my brother would be dealt with. The staff and management are very friendly they always say hello and always tell me how my brother has been. They answer any questions I ask
about my brother, overall it is quite a nice home. The activities are very good and the ladies who organise the activities are excellent.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. It's our pleasure to support your brother

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Review from Chris A (Brother of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my sister has been in the home, she has received the up most care and attention. She has dementia and can be very awkward at times, I find the staff very caring. I have medical problems myself and find it very hard to visit, but staff keep me informed all the time, I know my sister is safe and
cared for.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. We will pass this on to the team.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Romford Nursing Care Centre is calculated as follows: ( (486 Excellents x 5) + (107 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 601 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Aug 2025

We currently have nursing, residential dementia and nursing dementia availabilities within our home. There are a variety of different bedroom styles all with private en-suite facilities. Our bright and homely rooms are beautifully decorated with bespoke furnishings which can be further personalised with your own valued keepsakes.The home and all of our bedrooms are accessible for individual mobility needs.’

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Awards / Recognitions (4)

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Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy

Tracy Smith

Job Title: Business Development Manager – South Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.

Jade

Jade Broderick

Job Title: Ancillary Manager Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.

Frequently Asked Questions about Romford Nursing Care Centre

What types of Care is Romford Nursing Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Romford Nursing Care Centre have?

There are 114 Single Rooms.

What are the Facilities & Services at Romford Nursing Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Romford Nursing Care Centre to the centre of Romford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Nursing Care Centre to verify any information. View our terms and conditions. Romford Nursing Care Centre has an Enhanced Service - more info.