Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 147 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Nursing Care Centre Reviews (147)

9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.795) out of 10, based on 52 reviews in the last 2 years.
Over all time Romford Nursing Care Centre has 147 reviews.

Overall Experience
  • 92
  • 49
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Date Published
  • 147
  • 14
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Reviewer Connection to Romford Nursing Care Centre
  • 57
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  • 8
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  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
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  • 1
  • 1
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  • 1
Total of 147, showing 61-80
Review from M W (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Romford Care Home in February of 2022. The management team were very helpful, friendly and efficient from the point of enquiry to the day of Mum moving in. The home itself is furnished and decorated lovely. All of the team at Romford Care Home work hard, are caring and got to know
Mum very quickly. Any concerns or enquiries I've had the management have responded swiftly to ease those concerns. It's really important to mention the lifestyle coordinators - this is where our loved ones get their new social life - without these ladies, their life would be very different - meaningful activity is so important. So a nice comfortable home, good care, good food homemade and social calendar - there's nothing more to ask for is there.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind words, it's been a pleasure getting to know Mum and the family. Mum has very much enjoyed the time in the garden looking after 'Her' flowers and vegetable patch.

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Review from Doug J (Grandson of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All I can say is my grandfather (when he is awake) is very happy and interacts with the staff. If he ever asked if he would want to go anywhere else it's always a definite no!
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your review, it's a pleasure supporting your grandfather.

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Review from L M (Sister of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice. Well looked after. Very busy.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. It's always nice to be able to pass these comment back to the care team.

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Review from A C (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been impressed by the friendliness of all the staff I've met - both before and since my dad moved to the home 3 months ago. They have worked hard to make him feel welcome. He is offered the chance to participate in activities if he wishes and we have appreciated everything that has been put in
place so far to give him individualised care and attention. The home gave him a lovely birthday recently which he and we really appreciated. The lifestyle coordinator provides daily posts on social media about what all the residents have been doing, together with photos and sometimes video clips. These help our family who live away from the area, to still feel connected to dad. I have been grateful that the staff have been willing to engage with any queries, questions or requests I have regarding my dad's care. The home environment is kept clean and tidy and my dad's room is spacious and in good repair. The staff work very hard to support my dad.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind words. It's a pleasure to support your dad and we thoroughly enjoy listening to him play his keyboard. We also enjoy it that dad shares his Famileo Family Newsletter with us and talks about photos.

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Review from Jo G (Daughter of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My dad has regained a lot of his confidence which was needed. The care home did not seem to know that the idea of coming to the home was to get help for him using his bag. Once the social worker came things improved and his confidence improved. He was very down before this and was saying he was suicidal.
Communication between social workers, the hospital, and the care home could have been better.
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Review from Karen I (Granddaughter of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with care my nan receives.
Nice to be able to see my nan again after so long.
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Review from June T (Daughter of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very nice and accommodating.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review.

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Review from Lisa B (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care provided is excellent. Father's condition has improved during his stay. IPC precautions are outstanding.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. It's a pleasure to support Dad.

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Review from Roger B (Brother of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very helpful and made my sister's first few days at the care home feel at home and helped her to adjust to a new life with excellent support from the carers.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your feedback. It was a pleasure to support your sister.

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Review from Patricia A (Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for your support and kindness shown to me during my short stay.
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Review from Ann H (Wife of Resident) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say how happy I am with my husband's care he has only been in nearly a couple of months. He is well dressed and kept clean, the room is lovely and kept clean. The staff really care about him but also includes myself, my daughter, my husband, and our grandchildren. The food is lovely and
a weight has been lifted off our shoulders as we know he is safe and cared for, what a blessing that is for my family. I totally agree with all the steps for this Covid and we 100% per cent support the home. The Romford Care Centre in Neave Crescent came at the right time for us as a family, and my husband was always up the Manor from a little boy to a couple of months ago. The unit he is on is called the Manor Room 101 which we as a family know it was meant to be so we thank you all.
Reply from Michelle di Bella, General Manager at Romford Nursing Care Centre

Thank you for your review, it meant so much to all of us to receive this. I'm so glad that we are helping to create new memories for you and your family especially as the name of the community already has such special memories for all of you. I would like to say a big thank you for all of your support at such a difficult time for everyone and hope to see everyone together again soon.

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Review from Kathy S (Friend of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my friend today for the first time. The outside looked very clean, the staff were very helpful when I came in and I noticed how clean and tidy the whole place was. The rooms and day rooms were clean and very well looked after. I noticed the activity list for the week was all around the
home. I would rate the staff and home 100%. It would be a place I would choose for myself.
Reply from Robi Chowdhury, Senior Marketing Officer at Romford Nursing Care Centre

Thank you so much for your kind words and for taking the time to leave your feedback.

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Review from G S (Daughter of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very caring and kind, unfortunately, I don't think there are enough of them. I was told they are short-staffed. Also, it does smell a little of urine when walking in the corridor.
Reply from Mark Bennett, Senior Management Team at Romford Nursing Care Centre

Thank you for your feedback. If you would like to discuss your experience in more detail the General Manager would welcome a conversation to discuss the areas of concern in more detail.

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Review from Yvonne B (Sister of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, pleasant staff at all times. Lovely, clean and organised home. Residents room's are home from home, spacious, bright and clean. There are lots of activities to do, a variety of food choices and always lovely smells coming from the kitchens.
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Review from Belinda F (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was in a very unwell stage of Dementia and Parkinson's and came to Romford Care Home from the hospital. Since being at Romford Care Home as a family we have not had to worry about the level of care he receives. All staff are welcoming, friendly, kind, and honest about my dad's needs and situation
and how they manage his high levels needs. O have every faith in Romford Care Home and how well they are meeting all my dad's needs.
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Review from K V (Husband of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is early days at the moment but I find the staff, rooms and management are all helpful and they try to please. My wife finds this place very comfortable and gets on well with the staff and the food is good and presented well. Keep up with the fine work.
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Review from A S (Cousin of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has provided adequate care for my cousin. The staff have shown a high level of care and support.
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Review from Susan R (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all the staff friendly, helpful and professional. I know Mum is safe, well cared for and happy. The care staff treat my mum like a friend and show that they truly care.
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Review from Robert S (Son of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is happy here and well looked after.
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Review from Antony S (Son of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents have been residents for a number of years. After my fathers passing last year, the staff and management have been fantastic supporting my mum.
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Romford Nursing Care Centre is calculated as follows: ( (486 Excellents x 5) + (107 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 601 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Aug 2025

We currently have nursing, residential dementia and nursing dementia availabilities within our home. There are a variety of different bedroom styles all with private en-suite facilities. Our bright and homely rooms are beautifully decorated with bespoke furnishings which can be further personalised with your own valued keepsakes.The home and all of our bedrooms are accessible for individual mobility needs.’

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Awards / Recognitions (4)

Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy

Tracy Smith

Job Title: Business Development Manager – South Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.

Jade

Jade Broderick

Job Title: Ancillary Manager Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Nursing Care Centre to verify any information. View our terms and conditions. Romford Nursing Care Centre has an Enhanced Service - more info.