Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 147 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Nursing Care Centre Reviews (147)

9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.795) out of 10, based on 52 reviews in the last 2 years.
Over all time Romford Nursing Care Centre has 147 reviews.

Overall Experience
  • 92
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Date Published
  • 147
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Reviewer Connection to Romford Nursing Care Centre
  • 57
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  • 8
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  • 2
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  • 1
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Total of 147, showing 101-120
Review from V Q (Partner of Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my partner today for the first time since lockdown. I was so pleased to see him looking so well and cared for. I would like to thank all the staff for all they do.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you very much for taking the time to review our home. I will pass on your thanks to the team as its always nice for them to hear that their hard work is appreciated.

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Review from D B (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very friendly, the care is excellent, always helpful over the phone, polite and professional reception. Cannot fault anything, my mum is in good spirit and is looking well.
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Review from J B (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care given to my mother. Staff are very friendly, nothing is too much trouble. Mum always appear well looked after, clean and tidy with all her needs taken care of. Staff are always encouraging Mum in doing activities etc.
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Review from Kevin M (Son of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and other staff members are always kind and caring towards our mum.
I have no criticism of the carers who throughout mum’s time in the home have been excellent.
There have been quite a number of staff changes since Mum’s arrival in the home in April 2018 that at times impacted on the consistency
of familiar faces to Mum that is important to Mum’s well-being.
The activities team numbers have been reduced significantly during this period and is something that we have flagged to the care home on several occasions.
We also have raised the number of carers per resident which at times has been insufficient to meet the demands of the job.
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Review from K S (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the home very caring and any problems have been resolved with efficiency. We are able to ring every day and speak to mum which is very good for us and mum. We feel the home has dealt very well keeping mum safe through this pandemic which has been very difficult times.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you very much for taking the time to leave a review and for your kind words, your feedback is invaluable. Our staff are working very hard to provide support for our residents and their loved ones too in these difficult times.

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Review from L D (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was very happy to see my mum looking so well cared for in this pandemic and not being able to see her for four months. The care home has worked really hard to keep all the residents safe.
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Review from K M (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visit today was well organised, the staff are friendly and welcoming. My mum seems happy and content; she gets on with all the carers.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you very much for taking the time to leave a review and for your lovely feedback. We know potential residents and their families find reviews such as these to be useful when considering a potential care home.

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Review from Vicky Q (Relative of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be extremely kind and patient with my partner. They go over and above to accommodate him. The management are extremely supportive and understanding and I do feel that he receives the best possible care.
Reply from Jasmeet Rai, Associate Director at Romford Nursing Care Centre

Thank you very much for taking the time to leave a review and for your lovely feedback. We know potential residents and their families find reviews such as these to be useful when considering a potential care home.

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Review from Vincent B (Son of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful.
Reply from Jasmeet Rai, Associate Director at Romford Nursing Care Centre

Thank you very much for taking the time to leave a response, it's really appreciated. Our team try to be as helpful as possible to both our residents and to their families so they'll be pleased to hear your positive feedback.

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Review from A C (Son of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful staff and willing to go that extra mile. They keep you advised of the situations, going beyond what might be expected. Clean and comfortable with good food.
Reply from Jasmeet Rai, Associate Director at Romford Nursing Care Centre

Thank you very much for taking the time to leave a review and for your kind words, your feedback is invaluable. Our staff endeavour to provide support not just our residents, but to their loved ones too.

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Review from Barbara B (Cousin of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin appears to be looked after. He is kept clean and well-fed and appears to be content in his own way.
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Review from D C (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very friendly and always helped when needed or asked. Always very caring and met all medical needs. Would highly recommend it to others.
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Review from Carol S (Wife of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amy's Park unit provides a pleasant family atmosphere which makes the residents and their families feel at home. The staff do a remarkable job of catering for so many differing needs. They seem "tuned in" to each individual's requirements and do their utmost to provide a special service for everyone.


Having spent many hours with my husband, who has been here for five months, I am certain that he is in good hands, even though staffing levels could sometimes be improved, which would greatly reduce the work-load of these dedicated people.

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Review from A K (Son of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind, caring and considerate. My mum is 100 years old and needs a lot of care and the staff are terrific. Her room is clean, tidy and has a private toilet etc.
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Review from Peter J (Son-in-law of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is ideal for my mother-in-law, good food and care. The staff are very good. Nice and clean, well staffed.
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Review from A G (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time dad arrived, he has been treated with kindness and understanding. It took him a while to get used to the staff and his surroundings but after a while, he settled down well.
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Review from Betty M (Respite Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care that I received and would if need be, choose to stay again.
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Review from S B (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for looking after mum again.
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Review from Paul A (Son of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always nice and clean. Friendly staff, rooms are a good size. The accommodation always smells nice and the food looks good.
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Review from Andrew R (Son of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been treated with complete care and dignity. The staff are always cheerful, helpful and trying to help both mum, my dad and I. I would and have already recommended the care centre to others.
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Romford Nursing Care Centre is calculated as follows: ( (486 Excellents x 5) + (107 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 601 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Aug 2025

We currently have nursing, residential dementia and nursing dementia availabilities within our home. There are a variety of different bedroom styles all with private en-suite facilities. Our bright and homely rooms are beautifully decorated with bespoke furnishings which can be further personalised with your own valued keepsakes.The home and all of our bedrooms are accessible for individual mobility needs.’

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Awards / Recognitions (4)

Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy

Tracy Smith

Job Title: Business Development Manager – South Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.

Jade

Jade Broderick

Job Title: Ancillary Manager Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Nursing Care Centre to verify any information. View our terms and conditions. Romford Nursing Care Centre has an Enhanced Service - more info.