Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 147 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Nursing Care Centre Reviews (147)

9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.795) out of 10, based on 52 reviews in the last 2 years.
Over all time Romford Nursing Care Centre has 147 reviews.

Overall Experience
  • 92
  • 49
  • 6
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Date Published
  • 147
  • 14
  • 21
  • 52
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Reviewer Connection to Romford Nursing Care Centre
  • 57
  • 27
  • 8
  • 7
  • 6
  • 5
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 147, showing 81-100
Review from James C (Friend of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visit was to see my dear friend. All I can say is the staff were most excellent on my visit. The facilities were first rate.
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Review from Edna R (Wife of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so kind and polite.
1st class.
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Review from Ian G (Son of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for both my parents has been excellent. Staff have been friendly to them, and nothing appears too much trouble. Particular thanks from our family when my father died in July, and my mother was able to attend the funeral with two members of staff.
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Review from Karen H (Daughter of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To be able to visit and see your loved one in the flesh is amazing. It has given me peace of mind and can't thank Romford Care Home and its staff enough - you're all amazing.
Patients are treated with respect and dignity at all times. The care is first class.
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Review from Carolyn B (Relative of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased that we chose Romford Nursing Care Centre for the management and staff are all very friendly and helpful. My relative has settled in as well as we could have expected and seems reasonably happy. Staffing levels are always a problem in this sector, the only problem she seems to encounter
is a delay in answering her call bell, which is for toileting problems.
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Review from M M (Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came for respite care after a fall. I have been well looked after by cleaners, nurses and catering staff, which has enabled me to recover my strength to return home.
After a week in quarantine, I am now able to exercise in the gardens with the activities manager and participate in the various activities.
Management have also been helpful. Thank you everyone.
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Review from Helen N (Granddaughter of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very positive experience. I was kindly able to arrange a visit to see my Nan on her birthday and all the staff made the visit so special. I was able to open presents and cards with Nan and the staff made a cake and sang Happy Birthday which was really sweet and appreciated. Thank you so much for all
you do.
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Review from A A (Friend of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was happy to see me today. He looked tidy, smiled and was appreciative of my visit and the management of the centre.
For me, the staff were happy to deal with and also appreciative of my visit. It is good here. The environment is well kept.
Thanks all the way through.
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Review from Roland S (Brother-in-law of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit on a regular basis (apart from lockdown). I find the care home very clean and comfortable looking. The staff friendly and very professional. I would have no hesitation in recommending the care home to anyone who asked me.
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Review from J M (Niece of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care my aunt receives is good. However, it would be nice if she could be showered/bathed more frequently. Also, the food needs to be improved.
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Review from James C (Friend of Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have not seen inside because of the Covid but the staff is friendly and helpful.
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Review from Trevor M (Son of Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely to see my Mum today. I played some Beatles and Carpenters music, her old favorites. Her face lit up when the carer came to get her and she smiled about having lunch. Great to see she is being looked after in these worrying times.
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Review from K P (Wife of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice staff. Clean residence, good care of residents, and visitors in regards to COVID-19 precautions.
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Review from J J (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and pleasant staff. Nothing is too much trouble for them.
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Review from Susan S (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and the welcome is great. They cannot do enough for you.
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Review from L J (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very rewarding visit, unusual as social distancing maintained all the time. My mother really enjoyed seeing me (albeit with mask, etc) as we have not met for five months. I will definitely be arranging a visit for next week.
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Review from Stuart B (Son of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring and spacious. Keeping an eye on the residents as they age and adjust to change when relatives find it difficult to visit as often as they would like.
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Review from Kirstie P (Great-granddaughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My first experience of visiting my great nan, under the circumstances, were very positive.
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Review from S E (Brother of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from David L (Son of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home very clean. Staff very professional although not always enough.
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Romford Nursing Care Centre is calculated as follows: ( (486 Excellents x 5) + (107 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 601 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Aug 2025

We currently have nursing, residential dementia and nursing dementia availabilities within our home. There are a variety of different bedroom styles all with private en-suite facilities. Our bright and homely rooms are beautifully decorated with bespoke furnishings which can be further personalised with your own valued keepsakes.The home and all of our bedrooms are accessible for individual mobility needs.’

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Awards / Recognitions (4)

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Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy

Tracy Smith

Job Title: Business Development Manager – South Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.

Jade

Jade Broderick

Job Title: Ancillary Manager Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Nursing Care Centre to verify any information. View our terms and conditions. Romford Nursing Care Centre has an Enhanced Service - more info.