
The residents are always the top priority and treated as you would a family member.I C(Husband of Resident/Service User)

We have been very happy with the quality of her care and never have to worryLaura G(Daughter-in-law of Resident/Service User)

I would have no hesitation in recommending the care home to anyone who asked me.Roland S(Brother-in-law of Resident/Service User)

The residents are always the top priority and treated as you would a family member.I C(Husband of Resident/Service User)

We have been very happy with the quality of her care and never have to worryLaura G(Daughter-in-law of Resident/Service User)

I would have no hesitation in recommending the care home to anyone who asked me.Roland S(Brother-in-law of Resident/Service User)

Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.
The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life...
Care Provided by Romford Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 114 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)
The price(s) shown are provided by the care home. Contact Romford Care Home for full pricing details and T&Cs.
Contact Romford Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RCH Care Homes Ltd
- Private Owned
Person in charge
- Madalina Ilie (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (114)
- Single Rooms with ensuite Wet Room (24)
Visiting
- Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.
Parking
- Car parking is available
Romford Care Home Reviews (170)
Romford Care Home has a Review Score of 9.9 (9.857) out of 10, based on 44 reviews in the last 2 years.
Over all time Romford Care Home has 170 reviews.
Although the home appears to be short-staffed, the staff are all so friendly, compassionate and caring. The varied menu always looks very appetising with good-sized portions. We have no concerns about Mum being looked after and cared for there.
Thank you for taking the time to leave us feedback. It's always good to hear what families views are so that we can continue to strive to offer the best care we can.
I am very pleased with how quickly my aunt has settled in and adopted her new home. I appreciate the regular posts on the social media site where the family and I can see my aunt's participation in activities. Moving my aunt into a care home was a big decision but it is reassuring to know she is being well cared for 24/7. Now I can visit when I choose without the anxieties involved with being her main carer.
Thank you so much for taking the time to leave us a review and for your kind words. It can be so hard to know if you have made the right decision, that's why we like to post lots of photos so that families can keep up to date with loved ones.
The care home is clean and comfortable. The external garden area needs attention. I haven't seen any garden maintenance since I have been going there. The staff are friendly. Mum seems to enjoy the food. Mum needs mental stimulation and I sometimes feel that she isn't encouraged to join in the social activities. They give her a list of activities, but as she has dementia she misses them. I would like someone to go in to get her. Overall, we are pleased with the care home and the staff are nice. Thank you.
Thank you so much for taking the time to leave us a review.
My mother moved to Romford Care Home in February of 2022. The management team were very helpful, friendly and efficient from the point of enquiry to the day of Mum moving in. The home itself is furnished and decorated lovely. All of the team at Romford Care Home work hard, are caring and got to know Mum very quickly. Any concerns or enquiries I've had the management have responded swiftly to ease those concerns. It's really important to mention the lifestyle coordinators - this is where our loved ones get their new social life - without these ladies, their life would be very different - meaningful activity is so important. So a nice comfortable home, good care, good food homemade and social calendar - there's nothing more to ask for is there.
Thank you for your kind words, it's been a pleasure getting to know Mum and the family. Mum has very much enjoyed the time in the garden looking after 'Her' flowers and vegetable patch.
All I can say is my grandfather (when he is awake) is very happy and interacts with the staff. If he ever asked if he would want to go anywhere else it's always a definite no!
Thank you for your review, it's a pleasure supporting your grandfather.
Very nice. Well looked after. Very busy.
Thank you for taking the time to leave us a review. It's always nice to be able to pass these comment back to the care team.
I have been impressed by the friendliness of all the staff I've met - both before and since my dad moved to the home 3 months ago. They have worked hard to make him feel welcome. He is offered the chance to participate in activities if he wishes and we have appreciated everything that has been put in place so far to give him individualised care and attention. The home gave him a lovely birthday recently which he and we really appreciated. The lifestyle coordinator provides daily posts on social media about what all the residents have been doing, together with photos and sometimes video clips. These help our family who live away from the area, to still feel connected to dad. I have been grateful that the staff have been willing to engage with any queries, questions or requests I have regarding my dad's care. The home environment is kept clean and tidy and my dad's room is spacious and in good repair. The staff work very hard to support my dad.
Thank you for your kind words. It's a pleasure to support your dad and we thoroughly enjoy listening to him play his keyboard. We also enjoy it that dad shares his Famileo Family Newsletter with us and talks about photos.
My dad has regained a lot of his confidence which was needed. The care home did not seem to know that the idea of coming to the home was to get help for him using his bag. Once the social worker came things improved and his confidence improved. He was very down before this and was saying he was suicidal. Communication between social workers, the hospital, and the care home could have been better.
Nice to be able to see my nan again after so long.
The staff are very nice and accommodating.
Thank you so much for taking the time to leave us a review.
Care provided is excellent. Father's condition has improved during his stay. IPC precautions are outstanding.
Thank you so much for your kind words. It's a pleasure to support Dad.
Everyone has been very helpful and made my sister's first few days at the care home feel at home and helped her to adjust to a new life with excellent support from the carers.
Thank you for taking the time to leave your feedback. It was a pleasure to support your sister.
Thank you for your support and kindness shown to me during my short stay.
I just want to say how happy I am with my husband's care he has only been in nearly a couple of months. He is well dressed and kept clean, the room is lovely and kept clean. The staff really care about him but also includes myself, my daughter, my husband, and our grandchildren. The food is lovely and a weight has been lifted off our shoulders as we know he is safe and cared for, what a blessing that is for my family. I totally agree with all the steps for this Covid and we 100% per cent support the home. The Romford Care Centre in Neave Crescent came at the right time for us as a family, and my husband was always up the Manor from a little boy to a couple of months ago. The unit he is on is called the Manor Room 101 which we as a family know it was meant to be so we thank you all.
Thank you for your review, it meant so much to all of us to receive this. I'm so glad that we are helping to create new memories for you and your family especially as the name of the community already has such special memories for all of you. I would like to say a big thank you for all of your support at such a difficult time for everyone and hope to see everyone together again soon.
I came to visit my friend today for the first time. The outside looked very clean, the staff were very helpful when I came in and I noticed how clean and tidy the whole place was. The rooms and day rooms were clean and very well looked after. I noticed the activity list for the week was all around the home. I would rate the staff and home 100%. It would be a place I would choose for myself.
Thank you so much for your kind words and for taking the time to leave your feedback.
I found the staff very caring and kind, unfortunately, I don't think there are enough of them. I was told they are short-staffed. Also, it does smell a little of urine when walking in the corridor.
Thank you for your feedback. If you would like to discuss your experience in more detail the General Manager would welcome a conversation to discuss the areas of concern in more detail.
Helpful, pleasant staff at all times. Lovely, clean and organised home. Residents room's are home from home, spacious, bright and clean. There are lots of activities to do, a variety of food choices and always lovely smells coming from the kitchens.
My Dad was in a very unwell stage of Dementia and Parkinson's and came to Romford Care Home from the hospital. Since being at Romford Care Home as a family we have not had to worry about the level of care he receives. All staff are welcoming, friendly, kind, and honest about my dad's needs and situation and how they manage his high levels needs. O have every faith in Romford Care Home and how well they are meeting all my dad's needs.
It is early days at the moment but I find the staff, rooms and management are all helpful and they try to please. My wife finds this place very comfortable and gets on well with the staff and the food is good and presented well. Keep up with the fine work.
The home has provided adequate care for my cousin. The staff have shown a high level of care and support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 November 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (0)
- 26 Jul 2026
Romford Care Home has been helping local first responders keep cool during the recent spell of hot weather by delivering ice creams to frontline teams across the community. Residents and...
- 21 Jul 2026
Celebrates Residents' Remarkable Life Stories Through Meaningful Reminiscence Activity Residents at Romford Care Home have been reflecting on the fascinating careers that shaped their lives as part of a meaningful...
- 03 Jul 2026
Four Dementia Care Awards Finalists Shine a Spotlight on Romford Care Home's Commitment to Dementia Excellence Romford Care Home is celebrating an outstanding achievement after four members of its team...
There are no upcoming events for Romford Care Home.
Awards / Recognitions (4)
- 06 Nov 2021Recipient: RCH Care Homes Ltd
- 25 Nov 2020Recipient: Romford Care Home
- 01 Feb 2018Recipient: RCH Care Homes Ltd
Accreditations
There are no accreditations posted yet for Romford Care Home.
Meet the Team (2)

For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.
I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.
No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.
Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families
I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Care Home to verify any information. View our terms and conditions. Romford Care Home has an Enhanced Service -more info.