Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 147 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Nursing Care Centre Reviews (147)

9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.795) out of 10, based on 52 reviews in the last 2 years.
Over all time Romford Nursing Care Centre has 147 reviews.

Overall Experience
  • 92
  • 49
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Date Published
  • 147
  • 14
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  • 52
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Reviewer Connection to Romford Nursing Care Centre
  • 57
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  • 8
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  • 6
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  • 5
  • 5
  • 3
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  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
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  • 1
  • 1
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Total of 147, showing 121-140
Review from Marilyn V (Daughter of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came in for respite, we were extremely pleased with his care and the conscientious staff.
He is happy here, also and we as a family are happy for him being here. We have now decided for him to be a permanent resident. It has taken a lot of weight off our minds that he is being looked after properly.
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Review from Pauline R (Wife of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transferred from a local to Romford Nursing Care Centre following a change in his behaviour. It was rather an emergency at the time. I returned from a much-needed respite to find that our circumstances had definitely improved for the better. Upon arrival, my husband cooperated with the
manager and nursing staff, received a high level of ongoing care and within weeks became much calmer and settled. The unit has a real 'family' atmosphere with plenty of laughter and interactions. After many years of requiring protective pads, my husband no longer uses these as by some miracle he now has control over his bladder and knows when to use the toilet!
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Review from Terry B (Son of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum, most of the time, seems very happy. She likes the food. Staff are very understanding. Any issues are sorted quickly via the management.


All in all, a good care home.

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Review from Carol N (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum has only been in the home for a week. All the staff are very kind and helpful.
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Review from H T (Son of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The rooms are spacious, as is the whole building. There is lots of light, with a relaxed feeling to the place. The staff are very friendly and seem efficient, and interact very well with the residents and visitors. The food seems good and the overall atmosphere is congenial. Some (minor) niggles; the
underside of the table that swings over the bed had sticky "deposits" on it. This was dealt with quickly when I pointed it out. The bed buzzer brought in was similarly dirty. I cleaned it. There were other small "deposits" here and there which I cleaned up. There has also been a conflict in some of the information given by different staff members, but we are getting this sorted out. On the whole, it's pretty good here. Thank you (my mum has been here for less than a week so far).
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Review from V Q (Partner of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff have been extremely helpful. The nursing care is very good. The residents are treated with dignity and looked after. Overall, it is really good value for money.
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Review from William H (Son of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since mum has been in this home in June 2017, she has improved a lot in herself. The staff and carers are wonderful, she can chat with all the nurses and carers that help her. It really makes a difference that all the staff in the home, from the domestics, chefs, carers and everyone helps with what
mum can do to make her stay more enjoyable.
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Review from Jon (Son of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care for my dad. Staff are very pleasant and helpful rooms are very spacious and the residents make their rooms a home from home. There seems to be a lot of functions ie. fetes, bingo etc.


All in all, you seem to get an atmosphere of this care home. It is a lovely place to be

and I am more than pleased, as is my dad, which is the most important thing. Thanks to all staff for making our dad comfortable.
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Review from C J (Sister-in-law of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Only visited twice and so far all has been fairly satisfactory considering the difficult circumstances. The staff seem very obliging and friendly. Kitchen utensils and crockery a bit grubby.
Reply from Jackie Cridlin, Sales & Marketing Manager at Romford Nursing Care Centre

Hello Carolann, thank you very much for taking the time to send a review for Romford Care Centre and to inform you that new cutlery for the home had been delivered and now in use by our residents. If at any time you wish to discuss any observations you make while visiting our home, I would be delighted to meet with you to discuss further, my door is always open. With kind regards Celia Hardill, Regional Manager RCH Care.

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Review from Tina H (Daughter of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Queen's hospital recommended this care home to me, as I needed to find a safe place for my mother to live and not too far away from me to travel to. I was most impressed. Staff are friendly and helpful and the home was very clean and the rooms are lovely. They have activities and outings.
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Review from Hazel D (Daughter of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has really settled in the home, is always smiling, laughing and singing and that is all down to the very friendly and helpful staff. She loves them.
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Review from Carole P (Daughter of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother in law has been at the home since February 2017. The home is kept beautifully clean and well presented. All of the staff are really friendly, well turned out and helpful. The hardest decision was having to put mother into a home but the transition was made smoother with the support of care home
staff. My mother in law is now settled and says she enjoys the entertainment in the home, she also says the food is of an excellent standard.
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Review from Sara C (Daughter of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with this care home which had a lovely large quiet room for mum and her belongings. Plenty of activities happening with great care, empathy and security. Impressed with the menu and choices offered in the dining room or in own room. Plenty of areas to socialise or opportunity for peace and
quiet. Garden could be nicer but pleasant enough in good weather. Highly recommended.
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Review from Carol A (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always found the care home to be clean and fresh smelling. The rooms always look clean and so is the bed linen. My mother seems happy, she is always clean and tidy.
The staff are very friendly and appear to look after each resident to their needs. I think sometimes more staff is needed on duty but
they all work very hard.


My mum doesn't eat very much but her condition is catered for on a daily basis.


I would be happy to recommend this care home.

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Review from C E (Son of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager of Amy's Park and her team have made a very homely and welcoming floor, the bedrooms and eating TV area, it is just like being in your own home.
The staff are very caring and take their job very seriously.
The staff seem to go over and beyond their normal working hours.
They run a number
of daily activities which test and stretch the residents and stimulate the mind and work the body.
The hairdresser and nail bar help boost the feel good factor of the residents.
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Review from Vera G (Sister of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support to visitors is appreciated. Resident problems when I have been present have been prompt and sensitive. BIG THANK YOU. I was so glad to hear of the activities programme. The size of the rooms are generous and calming. Safety and security seem to be handled well. Many thanks for helping
my special sister.
Reply from Mike Higginson, COO at Romford Nursing Care Centre

Thank you very much for your kind review, Happy New year to you and your loved ones.

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Review from D A H (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited a number of homes prior to my mum's admission. We chose the home as it was very clean and welcoming and the residents were happy. Mum settled very quickly and has formed a good bond with the permanent staff. She is not keen on agency staff and finds they are not as efficient on the unit. Mum
feels safe and secure and tells me the staff are very kind to her. I am happy with her care.
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Review from Christine W (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff to be pleasant and helpful. My mum loves all the staff, she is always smiling and is very happy. She says that she feels very safe in her home.
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Review from Amanda R (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entertainment, activities and fun from Bingo to singing and dancing. It's all geared to the resident's needs. The activities coordinator who supplies most of what's going on is exceptional and gets on really well with the "inmates" as my Dad likes to call himself!
Reply from Mike Higginson, COO at Romford Nursing Care Centre

Thank you for your review I am pleased to see you Dad enjoys the activities with as he says the other "inmates"... I hope you both and your family have a wonderful Christmas, thanks again.

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Review from Barry F (Brother of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in the home for four weeks. In that period I have seen a major change in his confidence. He is communicating and joking with the staff and generally very much at home.
He is eating well and settled.
The staff are friendly and obviously taking an interest in the wellbeing of their
guests 5*
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Romford Nursing Care Centre is calculated as follows: ( (486 Excellents x 5) + (107 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 601 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Aug 2025

We currently have nursing, residential dementia and nursing dementia availabilities within our home. There are a variety of different bedroom styles all with private en-suite facilities. Our bright and homely rooms are beautifully decorated with bespoke furnishings which can be further personalised with your own valued keepsakes.The home and all of our bedrooms are accessible for individual mobility needs.’

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Awards / Recognitions (4)

Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy

Tracy Smith

Job Title: Business Development Manager – South Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.

Jade

Jade Broderick

Job Title: Ancillary Manager Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Nursing Care Centre to verify any information. View our terms and conditions. Romford Nursing Care Centre has an Enhanced Service - more info.