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Romford Care Home

107 Neave Crescent, Harold Hill, Romford, London RM3 8HW
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The residents are always the top priority and treated as you would a family member.I C(Husband of Resident/Service User)
Romford Care Home, Romford
We have been very happy with the quality of her care and never have to worryLaura G(Daughter-in-law of Resident/Service User)
Romford Care Home, Romford
I would have no hesitation in recommending the care home to anyone who asked me.Roland S(Brother-in-law of Resident/Service User)
Romford Care Home, Romford

Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life...  

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Care Provided by Romford Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,675From £1,843
Nursing CareFrom £1,700From £1,870
Nursing Dementia CareFrom £1,750From £1,925

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Contact Romford Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)
  • Single Rooms with ensuite Wet Room (24)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Care Home Reviews (170)

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9.9

Romford Care Home has a Review Score of 9.9 (9.857) out of 10, based on 44 reviews in the last 2 years. Over all time Romford Care Home has 170 reviews.

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Showing 170 reviews matching selected criteria
Review from Kirstie P (Great-granddaughter of Resident) published on 20 August 2020 Submitted via Postal Card
Overall Experience

My first experience of visiting my great nan, under the circumstances, were very positive.

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Review from S E (Brother of Resident) published on 19 August 2020 Submitted via Postal Card
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Very good.

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Review from David L (Son of Resident) published on 17 August 2020 Submitted via Postal Card
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Home very clean. Staff very professional although not always enough.

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Review from V Q (Partner of Resident) published on 14 August 2020 Submitted via Postal Card
Overall Experience

I visited my partner today for the first time since lockdown. I was so pleased to see him looking so well and cared for. I would like to thank all the staff for all they do.

Reply from Tracy Smith, Customer Relations Manager at Romford Care Home

Thank you very much for taking the time to review our home. I will pass on your thanks to the team as its always nice for them to hear that their hard work is appreciated.

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Review from D B (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card
Overall Experience

I find the home very friendly, the care is excellent, always helpful over the phone, polite and professional reception. Cannot fault anything, my mum is in good spirit and is looking well.

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Review from J B (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card
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Very satisfied with the care given to my mother. Staff are very friendly, nothing is too much trouble. Mum always appear well looked after, clean and tidy with all her needs taken care of. Staff are always encouraging Mum in doing activities etc.

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Review from Kevin M (Son of Resident) published on 12 August 2020 Submitted via Website
Overall Experience
The carers and other staff members are always kind and caring towards our mum.
I have no criticism of the carers who throughout mum’s time in the home have been excellent.
There have been quite a number of staff changes since Mum’s arrival in the home in April 2018 that at times impacted on the consistency of familiar faces to Mum that is important to Mum’s well-being.
The activities team numbers have been reduced significantly during this period and is something that we have flagged to the care home on several occasions.

We also have raised the number of carers per resident which at times has been insufficient to meet the demands of the job.

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Review from K S (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card
Overall Experience

We have found the home very caring and any problems have been resolved with efficiency. We are able to ring every day and speak to mum which is very good for us and mum. We feel the home has dealt very well keeping mum safe through this pandemic which has been very difficult times.

Reply from Tracy Smith, Customer Relations Manager at Romford Care Home

Thank you very much for taking the time to leave a review and for your kind words, your feedback is invaluable. Our staff are working very hard to provide support for our residents and their loved ones too in these difficult times.

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Review from L D (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card
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Was very happy to see my mum looking so well cared for in this pandemic and not being able to see her for four months. The care home has worked really hard to keep all the residents safe.

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Review from K M (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card
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My visit today was well organised, the staff are friendly and welcoming. My mum seems happy and content; she gets on with all the carers.

Reply from Tracy Smith, Customer Relations Manager at Romford Care Home

Thank you very much for taking the time to leave a review and for your lovely feedback. We know potential residents and their families find reviews such as these to be useful when considering a potential care home.

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Review from Vicky Q (Relative of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

I have found the staff to be extremely kind and patient with my partner. They go over and above to accommodate him. The management are extremely supportive and understanding and I do feel that he receives the best possible care.

Reply from Jasmeet Rai, Associate Director at Romford Care Home

Thank you very much for taking the time to leave a review and for your lovely feedback. We know potential residents and their families find reviews such as these to be useful when considering a potential care home.

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Review from Vincent B (Son of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

Very helpful.

Reply from Jasmeet Rai, Associate Director at Romford Care Home

Thank you very much for taking the time to leave a response, it's really appreciated. Our team try to be as helpful as possible to both our residents and to their families so they'll be pleased to hear your positive feedback.

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Review from A C (Son of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

Very helpful staff and willing to go that extra mile. They keep you advised of the situations, going beyond what might be expected. Clean and comfortable with good food.

Reply from Jasmeet Rai, Associate Director at Romford Care Home

Thank you very much for taking the time to leave a review and for your kind words, your feedback is invaluable. Our staff endeavour to provide support not just our residents, but to their loved ones too.

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Review from Barbara B (Cousin of Resident) published on 31 January 2020 Submitted via Postal Card
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My cousin appears to be looked after. He is kept clean and well-fed and appears to be content in his own way.

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Review from D C (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card
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The staff were very friendly and always helped when needed or asked. Always very caring and met all medical needs. Would highly recommend it to others.

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Review from Carol S (Wife of Resident) published on 20 December 2017 Submitted via Review Postal Card
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Amy's Park unit provides a pleasant family atmosphere which makes the residents and their families feel at home. The staff do a remarkable job of catering for so many differing needs. They seem "tuned in" to each individual's requirements and do their utmost to provide a special service for everyone.

Having spent many hours with my husband, who has been here for five months, I am certain that he is in good hands, even though staffing levels could sometimes be improved, which would greatly reduce the work-load of these dedicated people.

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Review from A K (Son of Resident) published on 20 December 2017 Submitted via Review Postal Card
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Staff are kind, caring and considerate. My mum is 100 years old and needs a lot of care and the staff are terrific. Her room is clean, tidy and has a private toilet etc.

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Review from Peter J (Son-in-law of Resident) published on 18 December 2017 Submitted via Review Postal Card
Overall Experience

The home is ideal for my mother-in-law, good food and care. The staff are very good. Nice and clean, well staffed.

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Review from A G (Son of Resident) published on 18 December 2017 Submitted via Review Postal Card
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From the time dad arrived, he has been treated with kindness and understanding. It took him a while to get used to the staff and his surroundings but after a while, he settled down well.

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Review from Betty M (Respite Resident) published on 1 September 2017 Submitted via Review Postal Card
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I cannot fault the care that I received and would if need be, choose to stay again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 November 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 26 Jul 2026

    Romford Care Home has been helping local first responders keep cool during the recent spell of hot weather by delivering ice creams to frontline teams across the community. Residents and...

  • 21 Jul 2026

    Celebrates Residents' Remarkable Life Stories Through Meaningful Reminiscence Activity Residents at Romford Care Home have been reflecting on the fascinating careers that shaped their lives as part of a meaningful...

  • 03 Jul 2026

    Four Dementia Care Awards Finalists Shine a Spotlight on Romford Care Home's Commitment to Dementia Excellence Romford Care Home is celebrating an outstanding achievement after four members of its team...

Upcoming Events

There are no upcoming events for Romford Care Home.

Awards / Recognitions (4)

  • 06 Nov 2021Recipient: RCH Care Homes Ltd
  • 25 Nov 2020Recipient: Romford Care Home
  • 01 Feb 2018Recipient: RCH Care Homes Ltd

Accreditations

There are no accreditations posted yet for Romford Care Home.

Meet the Team (2)

Madalina Ilie
Madalina IlieJob Title General Manager
Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."

With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy Smith
Tracy SmithJob Title Business Development Manager – SouthJoined 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.

I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.

No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.

Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families

I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Care Home to verify any information. View our terms and conditions. Romford Care Home has an Enhanced Service -more info.