Romford Care Home

Very helpful and pleasant staff. Nothing is too much trouble for them.

Excellent care and the welcome is great. They cannot do enough for you.

Very rewarding visit, unusual as social distancing maintained all the time. My mother really enjoyed seeing me (albeit with mask, etc) as we have not met for five months. I will definitely be arranging a visit for next week.

Friendly, caring and spacious. Keeping an eye on the residents as they age and adjust to change when relatives find it difficult to visit as often as they would like.

My first experience of visiting my great nan, under the circumstances, were very positive.

Very good.

Home very clean. Staff very professional although not always enough.

I visited my partner today for the first time since lockdown. I was so pleased to see him looking so well and cared for. I would like to thank all the staff for all they do.

I find the home very friendly, the care is excellent, always helpful over the phone, polite and professional reception. Cannot fault anything, my mum is in good spirit and is looking well.

Very satisfied with the care given to my mother. Staff are very friendly, nothing is too much trouble. Mum always appear well looked after, clean and tidy with all her needs taken care of. Staff are always encouraging Mum in doing activities etc.

We also have raised the number of carers per resident which at times has been insufficient to meet the demands of the job.

We have found the home very caring and any problems have been resolved with efficiency. We are able to ring every day and speak to mum which is very good for us and mum. We feel the home has dealt very well keeping mum safe through this pandemic which has been very difficult times.

Was very happy to see my mum looking so well cared for in this pandemic and not being able to see her for four months. The care home has worked really hard to keep all the residents safe.

My visit today was well organised, the staff are friendly and welcoming. My mum seems happy and content; she gets on with all the carers.

I have found the staff to be extremely kind and patient with my partner. They go over and above to accommodate him. The management are extremely supportive and understanding and I do feel that he receives the best possible care.

Very helpful.

Very helpful staff and willing to go that extra mile. They keep you advised of the situations, going beyond what might be expected. Clean and comfortable with good food.

My cousin appears to be looked after. He is kept clean and well-fed and appears to be content in his own way.

The staff were very friendly and always helped when needed or asked. Always very caring and met all medical needs. Would highly recommend it to others.

Amy's Park unit provides a pleasant family atmosphere which makes the residents and their families feel at home. The staff do a remarkable job of catering for so many differing needs. They seem "tuned in" to each individual's requirements and do their utmost to provide a special service for everyone.

Having spent many hours with my husband, who has been here for five months, I am certain that he is in good hands, even though staffing levels could sometimes be improved, which would greatly reduce the work-load of these dedicated people.