Romford Care Home

Mum is in for a short term respite stay. We were accommodated at quite short notice. Tracey, in particular, has been excellent from the very first phone call. We have greatly appreciated all her help and ongoing availability for any questions and advice. In fact all the staff have been very welcoming, within an environment that is a very safe place to recover.

What could have been a very trying experience has been made infinitely easier for us by the diligence, good humour, and attention given to my aunt by nurses, management and staff. Great care has been offered to her consistently for over a year now.

My mum has been living in romford care center, for just over a year. Mums needs are much more complex, than what shows at face value and the staff have been so helpful and attentive. Mum can be difficult and she is very scared of what her future looks like, and everyone shows patients and understanding. Most places I visited, I felt that mum wouldn't feel like she was being stimulated, but here, it is very social, and they are encouraged to do something everyday. All staff that I am in contact with have been so helpful and supportive to us both.

My mum has been at Romford Care Centre since May 2025, the care is more than you could wish for, as a family we are kept very well informed as to mum's needs, the staff are very tentative, kind, caring and friendly, nothing is to much trouble

The staff and carers all seem kind people. The only problem is the price, but all care homes are expensive. Lucky my dad worked hard all his life so he can just about afford it. Otherwise no complaints.

We've also been very impressed by the activities and social events provided. Our relative particularly enjoys the [e.g., music afternoons, art sessions, the singing and dancing which have brought back a sense of joy and purpose. The meals are nutritious and well-prepared, and the home itself is always clean, comfortable, and welcome

Came to celebrate Lilian's 90th birthday, had a smashing time spending the afternoon with her family and friends and enjoyed the entertainment too, the staff was very helpful, made you feel very welcome.

They treat the residents nice and the staff. The management support the staff all the time and make sure the residents are number one on everything. We all respect this is the residents home we treat them with respect and make sure they have their choices all the time.

My mum has been in the home nearly a year. The home itself is very clean and bright and welcoming unlike some of the homes I visited prior to mum coming here. She has a lovely room and is very happy, she almost treats it like it is her little flat and has made it very homely with some of her personal things. Now onto the staff, throughout the complex all staff are so lovely and caring and I as a daughter find it very endearing that they care for her as much as her family. In the summer the lift broke down with myself, my mum and sister and partner in, it was a very hot day and mum started to become unwell, when we were finally released, the care and concern for my mum was paramount, we was overwhelmed with the care and attention she got. With this home if you have a problem, they deal with it, if you have a concern, they deal with it. I cannot fault the home!

My husband went in for 2 weeks respite due to myself his wife needing a rest, my anxiety was very high about letting others take full care of his needs I shouldn't have lost sleep over this as he was treated with love care and dignity. Spacious clean home friendly staff. We as family and friends visiting were also made very welcome. Plenty always going on activity's outings fun days in the sunshine garden party's the patients always singing dancing with many a smiling face a joy to see. I am currently in the process of handing full time care over to another care home but couldn't get funded for Romford Nursing Care Centre for which I'm sad about as I felt very comfortable around the patients and caring staff .

This is a perfect example of how an excellent Residential Home is run. Truly sincere care given to both the resident and their family from the wonderful carers, staff, management, cooks, cleaners, handyman, and the volunteers. All self-driven, approachable and happy to help and guide you. Recently, I brought a collage of my great niece, and the handyman positioned it perfectly.

Mum has only been here for 5 days. Everyone is really friendly. I am happy with the home so far. Her carers have been great. I hope mum settled down and starts to enjoy living here.

I hope to be around over the next week to help her settle in also.

Mum has been with you for almost 3 months, I had obvious reservations. These were soon relieved everyone I have encountered at the Home have been kind and considerate. The communication has been very good and mum is beginning to get used to here surroundings. In short I am so far very happy with all aspects of mums care.

It always smells lovely and so clean. I see constant drinks, snacks and attention given to her. I can compare with the other care home. I also visit my friend's room and lounge, cleanliness and friendly staff are equally nice. Can't comment on food. Only what I observe.

Always welcoming, always smells lovely throughout the building, guest toilet very clean. The staff go the extra mile and it seems a very happy environment, definitely somewhere to recommend.

I would not hessitate to recomend this Car Home. 5 star treatment,

On the whole we are very happy with mums care .

Our experience at RCH has been good. All staff are always happy to listen to us. Helping us to settle in to care home life as well as Mum. Mum has only been at RCH since February and we are very happy so far with the care that she receives.

The home is lovely and girls so friendly and always something going on. Food is getting better and clean and always friendly.