Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 147 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Nursing Care Centre Reviews (147)

9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.795) out of 10, based on 52 reviews in the last 2 years.
Over all time Romford Nursing Care Centre has 147 reviews.

Overall Experience
  • 92
  • 49
  • 6
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Date Published
  • 147
  • 14
  • 21
  • 52
  • 95
Reviewer Connection to Romford Nursing Care Centre
  • 57
  • 27
  • 8
  • 7
  • 6
  • 5
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 147, showing 21-40
Review from Bill R (Son of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to my father entering Romford Care Home, we reviewed several before making our choice, and we have been delighted with the way in which Romford Nursing Care Centre delivers on its promises. The level of patient care and attention is excellent, all of the staff go out of their way to help the residents,
and the facilities overall are really good.
Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for such a lovely review, my team will be delighted to read your feedback.

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Review from Debbie S (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in almost a year and I cannot fault her care and the kindness of the staff. She has dementia and can be difficult at times by not eating and showering but they have done their best to help her. Also, the cleanliness of the home is excellent. Plus the entertainment they do. The food always
looks good too. I can give 10 out of 10 for everything. Thank you.
Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Debbie for your lovely feedback, I will share this with my team who will be very pleased to read your review.

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Review from Amy O (Daughter of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here since May, the staff is always very helpful and helps Mum if needed. Rooms are always clean and tidy maintenance man is lovely, any job small or big, it is done. Mum has settled in lovely. Thank you to the staff for all the effort.
Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Amy for your lovely feedback, I will share this with my team who will really appreciate it.

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Review from A F (Daughter of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum has resided at Romford Care Home she has received the utmost of care. Every single staff member has all the residents well being at the forefront. Mum has settled in. She seems happy and content and has made herself at home there. The staff also make relatives and all visitors welcome.
I
am kept updated on any health issues that Mum may be experiencing and I would definitely recommend Romford Care Home for a loved one.
Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for your lovely feedback, I will share this with my team who will really appreciate your kind words.

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Review from Graham C (Friend of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed with the staff. Always so enthusiastic, happy and hardworking. I'm certain they brighten the lives of all the residents and their families. The entertainment is regular and interactive, all the staff join in and it is always friendly and cheerful.
Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Graham for your lovely feedback, we will share this with the team.

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Review from Hayley S (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently moved into Romford Care Home, and so far, we are extremely happy overall. The bedroom is beautifully decorated and cleaned to a high standard. The care staff have looked after my father well and seen to all his care needs. The community nurse has been especially attentive and kept
a special eye on my father's diabetes/sugar levels and acted swiftly when needed. I couldn't wish for him to be in a better care home.
Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for such a lovely review; we will share this with my team.

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Review from Bernie N (Husband of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home and staff are wonderful. My wife has dementia and the staff are very patient with her. The home is spacious with lovely bedrooms which are bright and airy. Main thing for us is safety. My wife's dementia led to her wandering whilst being cared for at home. The care home gives us the peace of
mind that she can walk in a secure place. Only minor criticism is chef has left, so there is a current dip in quality and timing of meals, which I'm assured the care home are aware of and will sort.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. The team works hard to deliver a high standard of care and it's lovely to be able to pass feedback to them so they can see the difference they make.

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Review from Sandra S (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Romford Care Home for 7 years with severe dementia. She always looks clean, neat and well-cared for whenever I visit. She has now reached 100 years old and this should reflect the amazing care and attention she is receiving. I would certainly recommend dementia patients consider
this nursing home. Thank you to all the staff for their patience and understanding.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your views. It's so important for us to get feedback to pass on to the team and also for future care seekers to be able to read reviews on what it is really like to be supported in our home.

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Review from E H (Sister-in-law of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager we spoke to initially explained everything at what has been an extremely difficult time which we are very grateful for. The staff were very helpful and quickly arranged for my relative to enter the care home from the hospital. They have tried their best to make her feel welcome and at ease
in their care.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review and for your kind words.

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Review from Malcolm G (Son-in-law of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Romford Care Home in December due to dementia progressing. As a family, we knew it was the right decision but were concerned that she would be unhappy, but she settled in very quickly. I think this was due to the friendly and homely environment from other residents and staff,
and the modern design, and decorations/furniture. Nothing is ever perfect, and we have had some issues with laundry going missing, but overall we are very happy. I must also say that social services have been excellent.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a response and for your kind words.

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Review from Kim C (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff to be friendly and approachable, much needed in these difficult times, and mindful of the needs of my father, who is fast approaching 98 years old.
My dad's room and communal areas are all clean and comfortable.
When I've been at the centre during lunch etc the food is hot,
of good quality and plentiful.
Reply from Sia Lebbie, Marketing Executive at Romford Nursing Care Centre

We greatly appreciate your kind words and are pleased to hear that you find our staff to be friendly and approachable at a time when it is most needed. It is important to us that we provide a supportive and understanding environment for residents and their families. We appreciate your trust in our services and are grateful for the opportunity to care for your father.

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Review from John B (Brother of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved from a residential home, Romford Care Home, in December. The level of care and concern by staff and management is excellent.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review.

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Review from S L (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant care home.
Clean bedrooms and ensuite.
Staff are very friendly.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review.

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Review from Chantelle G (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Romford Care Centre since July 2023 - he really has begun to feel at home and the care he receives has been amazing. The caregivers really do go out of their way to meet his expectations and make him feel at ease with the change in his health and being unable to care for himself at
times. When his health declines occasionally due to his condition, the caregivers and nurses are always quick to identify his issue and raise the appropriate assistance to help him. Having cared for my Dad on my own for the last 3 years, I know he's not the easiest at times and they take it in their stride and his grumbles do not sway anyone from giving him the best of care.
I personally feel like family, and when I've found times have been tough for me and my own mental health has been wavering, I've been wrapped up in their arms and comforted and reassured.
I cannot recommend Romford Care Centre any more.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave a review and also for your kind words. It is our pleasure to be able to support both Dad and yourself.

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Review from Christine O (Sister-in-law of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister in law has been in the Romford Care Home for a few weeks now, and is settling in well.
She is in for respite care, but is considering to stay on permanently in the future.
The staff have all been very helpful and understanding l, this is a new venture for us all, so are feeling our way.
They
have answered all her needs and questions so far.
She has not told us of any major issues, just settling in questions and problems, which were addressed.
We are happy with her care, as she is, so would recommend the home.
Reply from Sia Lebbie, Marketing Executive at Romford Nursing Care Centre

Thank you for sharing your positive experience with Romford Care Home. We're delighted to hear that your sister-in-law is settling in well during her respite care. It's wonderful to know that the staff has been helpful, understanding, and responsive to both her needs and questions. We appreciate your transparency about the settling-in questions and problems, and we're glad to hear that they have been addressed promptly. Your sister-in-law's comfort and well-being are our top priorities, and we're committed to ensuring that she feels at home and supported.
Thank you for recommending our home.

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Review from I C (Husband of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Romford Care Home for over a year now, receiving 24 hour care.
Over that year, her care has been exemplary; both the day and night staff are excellent, and having a regular staff base that is familiar with my wife's needs (and foibles) is priceless.
Would I recommend the care home?
Without a shadow of a doubt. The residents are always the top priority and treated as you would a family member.
Keep up the good work, and thank you for the care, consideration and friendship that all the staff give to my wife and myself.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave such a thoughtful review about our home. We're so pleased to hear about your experience and will ensure we hand this over to the team.

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Review from C A (Stepdaughter of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would especially like to thank the customer relations manager for making the transition from home to home so smooth. She was so efficient, kind and supportive in the helping of everything to accommodate our stepdad into the home, which I can say was not easy on the day. She and the staff were exemplary.
From the moment me and my sister met with her, we felt confident and comfortable in all she was doing for us, which goes a long way these days. She and the team on the day were brilliant and so patient and kind with us so a massive thank you for that from us both. Keep doing what you’re doing, and don’t leave!
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. The whole team strives to make the difficult transition as easy as possible, not only for those who are coming to stay with us but also for their families. It's heart-warming to hear such lovely feedback and to know that in some way we have been able to make your stepdad's journey into care smooth and welcoming.

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Review from T P (Daughter of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident now for over a year. From the time of my first meeting with the manager, I felt at ease knowing that he would be well cared for. I cannot recommend this care home enough, the carers and staff are outstanding and the attention to detail for each resident is to be acknowledged
and applauded. The staff and carers always put the residents first, beyond anything else. This home is the resident's home and whenever you visit, you receive a warm welcome and are treated as part of the family.
I would have no hesitation in recommending Romford Care Home if you wish your loved one to be treated with the utmost care and respect they deserve. Also giving you the peace of mind they are happy and safe.
Thank you all at Romford Care Home for your professionalism and care shown to my father.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind review and feedback. The team at Romford Care Home really appreciate hearing from loved ones and families.

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Review from J B (Wife of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Romford Care Home for almost three years.
My family and I have always been very happy with his care.
My husband's Alzheimer's is deteriorating quite rapidly recently, but we're happy knowing he is well cared for, well fed and clean, as is the home too.
My husband's
behaviour can be challenging at times, but he's always treated with patience and respect. The carers are wonderful, very caring. Always available to talk to us. We couldn't wish for better.
The activity programme is excellent, although my husband doesn't wish to participate very often.
There is always something going on at the home for residents and relatives to enjoy.
I would have no hesitation in recommending this place of care for loved ones.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your views. It's so important for us to get feedback to pass on to the team and also for future care seekers to be able to read reviews on what it is really like to be supported in our home.

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Review from Hilary K (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Romford Care Home to anyone. When we needed somewhere for both my parents to go they were the only home prepared to let them stay together. They moved an extra bed into the room so they could stay close to each other. When Mum passed. Dad stayed as he has dementia. He is very happy.
The staff are amazing they spend time talking to, as well as caring for him. There are so many activities arranged for the residents it’s like one big family.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you so much for your lovely review, it means so much to us when we hear this type of feedback. The residents, family and loved ones are at the heart of Romford, we will pass on your review to the team.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Romford Nursing Care Centre is calculated as follows: ( (486 Excellents x 5) + (107 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 601 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Aug 2025

We currently have nursing, residential dementia and nursing dementia availabilities within our home. There are a variety of different bedroom styles all with private en-suite facilities. Our bright and homely rooms are beautifully decorated with bespoke furnishings which can be further personalised with your own valued keepsakes.The home and all of our bedrooms are accessible for individual mobility needs.’

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Awards / Recognitions (4)

Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy

Tracy Smith

Job Title: Business Development Manager – South Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.

Jade

Jade Broderick

Job Title: Ancillary Manager Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.

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