Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
Review Us
9.8 147 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.
Show Romford Nursing Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Nursing Care Centre Reviews (147)

9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.795) out of 10, based on 52 reviews in the last 2 years.
Over all time Romford Nursing Care Centre has 147 reviews.

Overall Experience
  • 92
  • 49
  • 6
  • 0
  • 0
Date Published
  • 147
  • 14
  • 21
  • 52
  • 95
Reviewer Connection to Romford Nursing Care Centre
  • 57
  • 27
  • 8
  • 7
  • 6
  • 5
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 147, showing 41-60
Review from Katy M (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Romford Care Home for all the help and kindness they have provided my stepmother will her well-being and dementia. She is a permanent resident and has been for over 12 months. The staff are amazing and I’m so grateful she is well cared for.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave a review for Romford Care Home. All of the team at the home are dedicated to providing the highest standard of care and lifestyle for those who live at the home. It is wonderful to hear about your experience and we will pass your feedback on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura G (Daughter-in-law of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had my mum-in-law there since April due to the decline in her dementia (and it no longer being safe for her to live at home with us). We had visited a number of facilities in the area but ultimately felt the most comfortable with her being here. We have been very happy with the quality of her
care and never have to worry as we know she is in the best hands.
We know she is not always the easiest to deal with (due to dementia/behavioural changes), but the carers always treat her well and treat her with respect. They even manage to find a sense of humour when she is being naughty- this is not always easy to do.
She is now starting to settle in and enjoying the many activities held daily. They really went out of their way to make her feel special on her birthday, which she thoroughly enjoyed. She also always mentions how much she enjoys the food (which is saying a lot since she was a very picky and difficult eater at home).
I am running out of room, but thank you, Romford Care Home!
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave such lovely feedback. The team are dedicated to providing a high standard of care, and we're so happy to hear this has been your experience of the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry E (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mum has been a resident at the care home for two years. I have seen a steady decline in her during this period and more so over the past six months. As she is 98 years of age, I can understand that this is an unfortunate part of life. The staff at the care home have always been available to answer
any questions that I’ve asked regarding Mum’s health and well-being. Mum is bedridden at this moment in time and more often than not, she is asleep when we visit. Because of this current situation, the care staff have to feed Mum, which I appreciate the time that is spent doing this for her. Mum has always seemed happy and settled in the care home, which I must commend on the cleanliness throughout, the friendliness of management and staff alike and the quality of the food.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave a review and we're happy to hear about your experience of Romford Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina F (Daughter of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are very friendly. The nursing and care staff are approachable and respectful of residents' caring needs. There are obvious issues in catering at the moment but everyone is doing there best to continue the provision of good quality food, although the delays in delivering the food sometimes
affects its heat.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave a review for Romford Care Home. We appreciate all feedback and we'll ensure it is given to the team at the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqui S (Niece of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91 year old aunt has been at the Romford Care Home for the last fifteen months. I would recommend the Romford Care Home for a number of reasons. Firstly, the care that residents receive is second to none. My aunt has been in a couple of homes for respite care in the past and they do not come close.
The meals, staff and facilities are really excellent, as is the cleanliness. We visit very regularly and never once has there been any type of red flag for us to worry about. The management team and all of their well chosen staff are so approachable and caring - it is a very nice atmosphere. Thank you everyone at Romford Care Home.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave a review for Romford Care Home. All of the team at the home are dedicated to providing the highest standard of care and lifestyle for those who live at the home. It is wonderful to hear about your experience and we will pass your feedback on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle H (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well cared for the staff are very understanding of my mother's needs. Always respect her and listen to her when she talks. The care home is always very clean and welcoming also the staff always listen to me when I ask about my mother. I feel relaxed knowing my mother is in safe hands
and in a very good environment. I’m very happy and have no complaints.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave review a review for Romford Care Home, we are happy to hear about your positive experience of the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley B (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has spent over seven weeks in Romford Care Home. Mum was so well looked after, I cannot fault management or staff, everyone was so caring. My mother was very well-fed, all aspects of personal hygiene met and she was very safe and happy.
I would recommend Romford Care Home to anyone looking for
a loving, clean and safe care home for their nearest and dearest.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave a review and we're happy to hear about your experience of Romford Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Romford Care Home since March 2023. When she first moved in she was bedbound and not eating but with the care and patience of the lovely staff she can now walk, with assistance, and is eating a variety of foods. Myself and my family are always made welcome and I feel that
I have made many friends at the home, both staff and other residents. I would highly recommend this home to anyone looking for residential care for a loved one.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

We very much appreciate and would like to thank you for taking the time to leave such a lovely review about Romford Care Home. The team are dedicated to providing a high standard of care and we're so happy to hear this has been your experience of the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shabinah O (Sister of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Romford Care Home for about seven months now. I am very grateful for the care he receives here. The staff are kind, caring and friendly and take care of all his needs. My brother is not the easiest of people to care for, but despite this he is well cared for. I would
recommend this care home to anyone looking for care for their loved ones.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. It is our pleasure to be able to support your brother.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frederick S (Son of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is 100 years old, she is both almost deaf and blind. In our visits we have observed the care she has been given and we are happy with our observations. There are odd times when staff shortages cause minor concerns but overall the care is good.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your views. It's so important for us to get feedback to pass on to the team and also for future care seekers to be able to read reviews on what it is really like to be supported in our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Niece of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved in from the hospital. He was a bit apprehensive at first but settled in well. Staff are very nice and caring - anything arising they sort out quickly. Happ environment, good food and enjoys the company of all.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. It's always lovely to be able to share such views with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Stepson of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care for my step dad, he is very happy here.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much. It's our pleasure to be able offer our support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan D (Brother of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class service. My brother was in a bad state of health, he had ongoing health and care problems. But, within weeks he was back to how we know him, all due to your expert care and attention to details and his needs. One carer was a real asset to your care home. From the first time I met her and
on every visit she was so helpful, with a smile on her face. She even stayed and help me with my brother long after she should have finished work. Brilliant. When she was not there, the other woman was just as good. Please keep up the good work.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you. It's lovely to receive such positive feedback and to know that all of the hard work from the team and everyone at the home doesn't go unnoticed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Son of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We did our research and selected Romford Care Home for Mum, following a severe stroke requiring her to have constant medical care. Mum spent five months in their care before she died. I would absolutely recommend Romford Care Home and the staff to anyone looking for an establishment to care for a loved
one. All the staff, from the managers, nurses, carers and support staff, showed a level of care and respect for those in their care, which in today’s world was well above what I had anticipated. The carers went above and beyond to make sure Mum was comfortable and in Mum’s last few days, she was not left alone and was treated with a level of dignity that simply would not be available in a hospital setting. I cannot recommend the staff highly enough.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review and for your kind words, which we will pass on to the team. It was our pleasure to be able to support both Mum and yourself over the last few months.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael W (Son of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Romford since August 2022 and we are happy with her general care. She s 99 and has dementia. The staff are always helpful.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you Michael for taking the time to leave us a review. It's a pleasure to support and care for your mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert C (Friend of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended the coronation celebration at Romford Care Home from 1-4 pm. The staff were obliging, welcoming, happy and cheerful. The residents were relaxed and comfortable in their surroundings. They reacted and socialised to the very best if their abilities with all the staff. The singer who performed
from 2-4 pm was warmly welcomed and very enjoyed by all. The staff interacted with the residents and got everyone singing, dancing and engaged. The staff were very encouraging and were outstanding. A lovely afternoon, well done everyone.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. The team works very hard to make these kinds of event happen and it's so nice to be able to give them feedback on how much these events are enjoyed. We love being able to support not only the residents but family and friends as well, having such a hard-working team gives us that opportunity. We look forward to seeing you at our future events.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C V (Niece of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been pleased with the home in general, but we are not pleased with the washing, we are aware of the directives in place but no sooner we replace our aunt's clothes, they are ruined, with high-temperature washing, no, modern clothes should be washed at over 20 c 30 c or even 40 c we pay a great
deal of money for her care and feel that paying out for new clothes each month, in addition to hair shampoo, shower gel, tissues, deodorant, toothpaste, hairdressers, hand and feet care which all adds up to her care costs.
Since she has been at your home we have replaced five pairs of trousers, two hundred pairs of knickers, ten tops and several jumpers her last two only lasted three weeks, each time we come to visit her clothes are just thrown in the drawers or wardrobe when we have brought hangers in for clothes to be hung up. But we know her care has been good as she is happy and looking well.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. Laundry can be very challenging especially in such a large home. We will take this on board and discuss with the team how we can improve on these issues, and also address the need to potentially revisit training with regards how clothing should be presented in a room. I am be happy to discuss further how we can make suitable improvements anytime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the home appears to be short-staffed, the staff are all so friendly, compassionate and caring. The varied menu always looks very appetising with good-sized portions. We have no concerns about Mum being looked after and cared for there.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us feedback. It's always good to hear what families views are so that we can continue to strive to offer the best care we can.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Niece of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with how quickly my aunt has settled in and adopted her new home. I appreciate the regular posts on the social media site where the family and I can see my aunt's participation in activities. Moving my aunt into a care home was a big decision but it is reassuring to know she is being
well cared for 24/7. Now I can visit when I choose without the anxieties involved with being her main carer.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review and for your kind words. It can be so hard to know if you have made the right decision, that's why we like to post lots of photos so that families can keep up to date with loved ones.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina W (Daughter of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home is clean and comfortable. The external garden area needs attention. I haven't seen any garden maintenance since I have been going there. The staff are friendly. Mum seems to enjoy the food. Mum needs mental stimulation and I sometimes feel that she isn't encouraged to join in the social
activities. They give her a list of activities, but as she has dementia she misses them. I would like someone to go in to get her. Overall, we are pleased with the care home and the staff are nice. Thank you.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Romford Nursing Care Centre is calculated as follows: ( (486 Excellents x 5) + (107 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 601 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Aug 2025

We currently have nursing, residential dementia and nursing dementia availabilities within our home. There are a variety of different bedroom styles all with private en-suite facilities. Our bright and homely rooms are beautifully decorated with bespoke furnishings which can be further personalised with your own valued keepsakes.The home and all of our bedrooms are accessible for individual mobility needs.’

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy

Tracy Smith

Job Title: Business Development Manager – South Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.

Jade

Jade Broderick

Job Title: Ancillary Manager Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Nursing Care Centre to verify any information. View our terms and conditions. Romford Nursing Care Centre has an Enhanced Service - more info.