Submit a Review for The Poplars
High Street, Alsagers Bank, Stoke-on-Trent, ST7 8BA
View full details of The PoplarsLatest Reviews for The Poplars
02 July 2025
My wife thoroughly enjoyed and settled during respite care. All of the staff were so attentive, and nothing was too much trouble. It really was a relief to know that my wife was being so well looked after.
10 October 2023
My mum went here for 2 weeks respite. I would definitely let her go again! She's been in other homes for respite which I wasn't impressed with. But would definitely recommend The Poplars. The staff were lovely and friendly.
10 May 2023
Mum moved into The Poplars two months ago. She has settled in very well. All the staff are great and the atmosphere of the home is always happy and pleasant. The Poplars seem very clean and well-run. I feel very fortunate that my mother can spend her last few years in such a lovely environment.
26 April 2023
The care staff are very helpful. Clean room and walkways. Management is very helpful with any problems that have occured.
24 April 2023
My Gran was a resident until recently at The Poplars Care Home. The care and love she received was second to none.
All of the staff give the residents their time and it has the feel of a large family residence with lots of love and laughter. Members of staff were always on hand to have a chat (and
to share a laugh) which Gran loved.
A few days before my Gran passed away, there was quite heavy snowfall. My Gran mentioned she wanted to go sledging. One of her carers sat in the window with her watching the snow... It fills my heart to know that these things were going on in her last days.
I particularly liked that there would be regular updates posted on the Facebook page so I could see what she was up to on days I couldn't visit.
19 April 2023
Mum became a resident of The Poplars in the summer of 2022. She settled really well, the staff have been really good and caring. Mum always comments on how good the food is. She has a lovely room with good views. The family have been happy with communication and would certainly recommend the home.
There appear to have been more activities for residents in the last few months, which is a real bonus.
20 October 2021
Very happy with the majority of experiences my mother and I receive. I would like to be aware of what training the staff who care for my mother have and how soon they receive it after starting work with the residents. I am happy with most of the communications I receive. Occasionally, the line can
be persistently busy and I have no second official link I can communicate any emergencies on.
04 October 2021
My father entered the care home during the COVID19 lockdown which was a difficult experience. The home made the process as easy as it could have been under the circumstances which we are grateful for. Overall we are very happy with the care my father is receiving.
16 September 2021
My Mum, who has Alzheimer's, has been in the care home for just over four years now. Over this period of time, her Alzheimer's has gradually got worse. I cannot fault the care and help that she gets from all the staff at the care home. They make sure that she maintains her dignity and although her
condition is gradually worsening, they still help her to feel part of the 'family' and make sure that she joins in with the different activities that they do. Obviously, it has been very difficult over the last 12 months, but the home has put regulations in place so that we can still visit her in a safe environment. She herself has told me that she is looked after very well and that she is happy living there. I would have no hesitation in recommending the Poplars care home to anyone.
14 August 2020
It has been so wonderful during this difficult time of the lockdown that the staff have facilitated social distanced visits (weekly) either outside or appropriate measures put in place to be able to sit in the corridor area. Caring staff who have continued to look after our loved ones over the last
few months.
07 August 2020
I am very pleased with the home. When my brother was going into the home I was a little worried. But the care and the kindness shown to him has been excellent. As regards to the food, it cannot be faulted. My brother does not join in many activities but has access to books which he reads all the
time. I would recommend The Poplars to anyone.
27 July 2020
I find everyone, from the management, carers, kitchen staff, and maintenance staff very friendly and helpful. Nothing is too much trouble. My father has become more active having the help of the carers, which he didn't have at home. He looks so well.
20 July 2020
I'm confident that my elderly father is getting the care he needs from the amazing staff at The Poplars. The location and views are restful, the staff make you feel welcome at any time in this spotless care home. They are obviously doing everything necessary in the prevention of Covid-19. Well done
and thank you.
16 July 2020
All staff are caring and friendly. Well informed. Good communication. I have every confidence in The Poplars.
15 July 2020
My mum has Alzheimer's and limited mobility and has been at the home for 9 months. The management staff have been extremely helpful and understanding regarding her care needs and wellbeing. I have witnessed the staff being friendly and caring towards all their residents. My mum presents as relaxed,
comfortable and well cared for. During the pandemic, the management have reacted professionally, ensuring the safety of staff and residents is paramount and keeping family informed of the measures.
09 July 2020
Well-run; clean; caring staff and management. I feel relieved that Mum is being cared for at The Poplars. Big weight off my mind. I am encouraged by the high standards.
The overall feeling is it's one big happy family, some difficult residents but the quality of staff keeps the overall situation,
atmosphere and everyday life to a high standard.
09 July 2020
My dad has been at The Poplars now for 8 months. My other family members and I are very pleased with the home. I have visited many times and feel the carers, management and all who work there are excellent. They are friendly to visitors and I can see genuinely in their hearts they care for the
residents. I have met the owners who are lovely, they talk to the residents and know them all by name! My mum (Dad's wife) feels happy that her loving husband is being looked after so well.
03 July 2020
I am very happy with the care from all of the staff. The cleanliness is very good and all the rooms I have seen are all very nicely furnished. The dining room is always clean and tidy and hoovered after lunch. The staff answer any questions I have about my mum and her care. There are pleasant
gardens the residents can sit in, in the good warm weather.
30 June 2020
When my parents went to live at The Poplars, my mother found the transition difficult, but she was treated with unfailing patience and kindness. After her death last year, my father was given every support in coping with her loss. He has vascular dementia and is deaf, but he has been happy at The
Poplars because the staff are generally kind, caring and thoughtful. If dad has been unwell, he has had swift medical help and any problems regarding his care have been swiftly dealt with. My family are kept informed of any difficulties that need attention. The standard of hygiene is very good and the excellent food provides variety and choice. During the present coronavirus outbreak, we cannot praise highly enough the efforts staff have made to keep our loved ones safe. They have organised socially distanced visits and online chats with family. They have continued to provide activities to keep spirits up and put photos of residents on their Facebook page for families who cannot visit.
Latest Reviews for The Poplars
02 July 2025
My wife thoroughly enjoyed and settled during respite care. All of the staff were so attentive, and nothing was too much trouble. It really was a relief to know that my wife was being so well looked after.
10 October 2023
My mum went here for 2 weeks respite. I would definitely let her go again! She's been in other homes for respite which I wasn't impressed with. But would definitely recommend The Poplars. The staff were lovely and friendly.
10 May 2023
Mum moved into The Poplars two months ago. She has settled in very well. All the staff are great and the atmosphere of the home is always happy and pleasant. The Poplars seem very clean and well-run. I feel very fortunate that my mother can spend her last few years in such a lovely environment.
26 April 2023
The care staff are very helpful. Clean room and walkways. Management is very helpful with any problems that have occured.
24 April 2023
My Gran was a resident until recently at The Poplars Care Home. The care and love she received was second to none.
All of the staff give the residents their time and it has the feel of a large family residence with lots of love and laughter. Members of staff were always on hand to have a chat (and
to share a laugh) which Gran loved.
A few days before my Gran passed away, there was quite heavy snowfall. My Gran mentioned she wanted to go sledging. One of her carers sat in the window with her watching the snow... It fills my heart to know that these things were going on in her last days.
I particularly liked that there would be regular updates posted on the Facebook page so I could see what she was up to on days I couldn't visit.
19 April 2023
Mum became a resident of The Poplars in the summer of 2022. She settled really well, the staff have been really good and caring. Mum always comments on how good the food is. She has a lovely room with good views. The family have been happy with communication and would certainly recommend the home.
There appear to have been more activities for residents in the last few months, which is a real bonus.
20 October 2021
Very happy with the majority of experiences my mother and I receive. I would like to be aware of what training the staff who care for my mother have and how soon they receive it after starting work with the residents. I am happy with most of the communications I receive. Occasionally, the line can
be persistently busy and I have no second official link I can communicate any emergencies on.
04 October 2021
My father entered the care home during the COVID19 lockdown which was a difficult experience. The home made the process as easy as it could have been under the circumstances which we are grateful for. Overall we are very happy with the care my father is receiving.
16 September 2021
My Mum, who has Alzheimer's, has been in the care home for just over four years now. Over this period of time, her Alzheimer's has gradually got worse. I cannot fault the care and help that she gets from all the staff at the care home. They make sure that she maintains her dignity and although her
condition is gradually worsening, they still help her to feel part of the 'family' and make sure that she joins in with the different activities that they do. Obviously, it has been very difficult over the last 12 months, but the home has put regulations in place so that we can still visit her in a safe environment. She herself has told me that she is looked after very well and that she is happy living there. I would have no hesitation in recommending the Poplars care home to anyone.
14 August 2020
It has been so wonderful during this difficult time of the lockdown that the staff have facilitated social distanced visits (weekly) either outside or appropriate measures put in place to be able to sit in the corridor area. Caring staff who have continued to look after our loved ones over the last
few months.
07 August 2020
I am very pleased with the home. When my brother was going into the home I was a little worried. But the care and the kindness shown to him has been excellent. As regards to the food, it cannot be faulted. My brother does not join in many activities but has access to books which he reads all the
time. I would recommend The Poplars to anyone.
27 July 2020
I find everyone, from the management, carers, kitchen staff, and maintenance staff very friendly and helpful. Nothing is too much trouble. My father has become more active having the help of the carers, which he didn't have at home. He looks so well.
20 July 2020
I'm confident that my elderly father is getting the care he needs from the amazing staff at The Poplars. The location and views are restful, the staff make you feel welcome at any time in this spotless care home. They are obviously doing everything necessary in the prevention of Covid-19. Well done
and thank you.
16 July 2020
All staff are caring and friendly. Well informed. Good communication. I have every confidence in The Poplars.
15 July 2020
My mum has Alzheimer's and limited mobility and has been at the home for 9 months. The management staff have been extremely helpful and understanding regarding her care needs and wellbeing. I have witnessed the staff being friendly and caring towards all their residents. My mum presents as relaxed,
comfortable and well cared for. During the pandemic, the management have reacted professionally, ensuring the safety of staff and residents is paramount and keeping family informed of the measures.
09 July 2020
Well-run; clean; caring staff and management. I feel relieved that Mum is being cared for at The Poplars. Big weight off my mind. I am encouraged by the high standards.
The overall feeling is it's one big happy family, some difficult residents but the quality of staff keeps the overall situation,
atmosphere and everyday life to a high standard.
09 July 2020
My dad has been at The Poplars now for 8 months. My other family members and I are very pleased with the home. I have visited many times and feel the carers, management and all who work there are excellent. They are friendly to visitors and I can see genuinely in their hearts they care for the
residents. I have met the owners who are lovely, they talk to the residents and know them all by name! My mum (Dad's wife) feels happy that her loving husband is being looked after so well.
03 July 2020
I am very happy with the care from all of the staff. The cleanliness is very good and all the rooms I have seen are all very nicely furnished. The dining room is always clean and tidy and hoovered after lunch. The staff answer any questions I have about my mum and her care. There are pleasant
gardens the residents can sit in, in the good warm weather.
30 June 2020
When my parents went to live at The Poplars, my mother found the transition difficult, but she was treated with unfailing patience and kindness. After her death last year, my father was given every support in coping with her loss. He has vascular dementia and is deaf, but he has been happy at The
Poplars because the staff are generally kind, caring and thoughtful. If dad has been unwell, he has had swift medical help and any problems regarding his care have been swiftly dealt with. My family are kept informed of any difficulties that need attention. The standard of hygiene is very good and the excellent food provides variety and choice. During the present coronavirus outbreak, we cannot praise highly enough the efforts staff have made to keep our loved ones safe. They have organised socially distanced visits and online chats with family. They have continued to provide activities to keep spirits up and put photos of residents on their Facebook page for families who cannot visit.