Every time I have visited, I have found the staff very friendly, helpful and cheerful. They have been very caring towards my sister. The rooms are very pleasant and roomy. The gardens are well kept and secure. All in all a very nice place to live. The whole building is very clean and fresh.
24 April 2026
My male relative has been going to South moor since early 2025 first day care then w/end &
Holiday respite. Where we know he is safe & looked after very well.
He settled in straight away & this is to do with the caring staff where nothing seems to be too
much trouble. Under a good
manger & her team.
I can always find a staff member to talk to if need to.
It is very clean & the meals look good too.
They have an activity organiser & a lovely conservatory & garden to go into. I would not hesitate to recommend this home.
10 April 2026
I visited South Moor Lodge to see my sister who is a resident there, it was my first visit so cannot comment on some aspects. I found it clean, calm, welcoming, the staff were respectful to residents and visitors. My sister was clean, with her hair, teeth done. Her clothes were clean and
coordinated, which shows care. I found it calm, pleasant surroundings.
09 April 2026
Southmoor is a lovely home. Everyone there has done their utmost to welcome my mum and settle her into her new home. The staff here are so supportive and as a family we really appreciate how they have helped us as well as my mum in this transition.
The whole place is spotlessly clean and the staff
create such a friendly atmosphere.
02 April 2026
My experience of South Moor Care Home is truly first class, the home is beautiful, and so well kept and clean. I could not be happier with my wife, she is so well looked after. The staff are so good and kind. My wife is in South Moor Lodge Care Home over 1 year now, and I could not be more pleased,
and grateful. Many thanks.
02 April 2026
My mother has been a resident at South Moor Lodge since November 2024. She suffers with dementia and detested the thought of going into a care home . However since day one the staff have been excellent with her, helping her settle in. Staff are kind, helpful and do an excellent job in very stressful
circumstances. The home is clean, the food excellent and the rooms are well maintained and spacious.
25 March 2026
The care I saw provided for my grandma was amazing, South Moor is a friendly clean place and all residents appear very cared for.
23 March 2026
My husband spent two weeks at South Moor for rehabilitation after a serious head injury. He was provided the perfect conditions to improve his mobility. This enabled him to return home after appropriate improvements to the house. Thank you South Moor.
06 November 2025
On the whole the staff are lovely. But there are issues:
Parking is a nightmare. Quite often you have to park a significant distance down the road as car park is full of staff cars, not ideal when you want to take a resident out.
Getting into and out of the building is a nightmare. We regularly
wait 20minutes or more to be let in or out.
Call bells go unanswered, linking to my previous comment we were told to press the call bell when we want to leave. I've waited 30 to 40 minutes on several occasions for any staff to respond to the call bell, good job it has never been for a fall or needing the toilet.
Cleanliness is lacking, beds are not changed regularly, cobwebs there for weeks and regularly I have to ask for juice to be changed as it is left for days, sometimes with flies in it.
I have raised my concerns before with Jasmine care but recieved no response.
23 October 2025
I can not praise South Moor enough for making mum so welcome and for the exceptional care they give her. All the staff are fantastic and work so hard, and work with us as a family to give mum the best care needed. The standard exceeds anything I could have imagined and has changed my perception of
care homes. Would recommend to anyone. Thank you to all the staff at South Moor from all of us as a family.
24 September 2025
Great location- kind caring staff always happy to help patients and families/their patience is beyond belief even when tired! Good at keeping me informed of any problems and concerns re my sister. All in all I am very happy to have found South Moor Lodge. Thank you.
12 September 2025
I cannot speak highly enough of South Moor Lodge Care Home. From the moment you arrive, you are welcomed with warmth and kindness that instantly puts families at ease. The staff are exceptional-professional, attentive, and genuinely caring. They take time to know each resident, tailoring support to
individual needs, and go above and beyond to create a safe, comfortable, and happy environment.
The home is clean, thoughtfully designed, and offers engaging activities and nutritious meals for all dietary needs. Communication with families is excellent, giving great peace of mind.
My mum lived here for three years until she passed away, and the care was phenomenal throughout. The dedication, patience, and compassion of every staff member created a true home for Mum and comfort for me. Knowing she was in such capable, loving hands brought immense reassurance. We will always be deeply grateful.
With heartfelt thanks.
25 July 2025
The home offers excellent service & quality from the food to the caring & understanding quality staff. It has the atmosphere of a true home from home and I cannot praise the staff highly enough with their total approach being the care and total well being of the residents.
23 July 2025
The staff are very courteous to residents & visitors alike. Visitors are recognised & know where the person you are visiting are located i.e. lounge bedroom, conservatory. All meals are cooked on the premises, are appetising & filling. Rooms are clean and tidy, comfortable beds & furnishings. There
is a good library with a good selection of choice. The gardens & outdoor seating are plentiful & relaxing. There are activities to join in with should you wish. I look forward to the extention being completed. Drinks are available at all times & our every need catered for. I like it here & would wholeheartedly recommend it.
26 March 2025
South Moor Lodge Care Home has been a blessing for my mother and our family. The staff are incredibly thoughtful, patient, and genuinely care about her wellbeing. With my mother's dementia, we needed a place where she would feel safe and respected, and South Moor Lodge has exceeded our expectations.
The team is attentive to both her physical and emotional needs, always treating her with dignity. They understand the challenges of dementia and tailor their care to support her independence while providing reassurance when needed. Their kindness and compassion shine through in everything they do.
The staff go above and beyond to create a warm, homely environment. Whether offering comfort during moments of confusion or simply spending time with her, they ensure she feels valued.
Knowing my mother is in such caring hands gives our family peace of mind. We love the team at South Moor Lodge and would highly recommend them to anyone looking for a compassionate, supportive care home
07 March 2025
Whilst the building work is going on it can be difficult to get in which is especially unpleasant if it is raining. The staff are kind and friendly and mother, although she has no idea where she is or why, seems happy.
28 February 2025
Mum is really well cared for and I am always kept informed about her care. The staff take time to speak and stop to talk to her when they are passing. That is all the staff not just those involved in her direct care but the kitchen staff and maintenance team as well. The meals are good, the home is
clean and the activities fun.
24 February 2025
Overall, the home is good, there are plenty of staff about and the home is clean and fresh with several communal areas for residents to sit and a small library with a good selection of books of many genres. The food looks good and nicely presented and I'm told it is good by my relative. From what I
have seen the staff are caring and largely happy to help and have a good rapport with the residents. There have been one or two incidents where other residents have been found in my relative's room resulting in a bit of damage and missing items and I think maybe some residents need a bit more one on one care to prevent this keep happening, but also understand that sometimes these things can happen with so many residents often not realising it isn't their room. My relative has only been there a few months but I feel she is safe and well cared for at this home, so overall I think the home is good and would recommend it to others.
24 February 2025
Wonderful staff who always have time to talk and update us. Mum initially struggled with the move, not eating or socialising, but the staff have been so patient and encouraging. She is now back to nearly normal eating, loves watching the comings and goings of other residents and visitors and has
even tried some of the exercise classes (she hasn't done any exercise for decades). Moving her into a home was a big decision, but moving her to Southmoor Lodge was the best thing for her and we now have peace of mind knowing she is safe and cared for.
20 February 2025
My mother has lived here for 16 months and has been very happy and well looked after. The home is spacious and very clean, excellent food and the care is very good. We looked at many other homes and this is by far the best.
Latest Reviews for South Moor Lodge Care Home
19 May 2026
Every time I have visited, I have found the staff very friendly, helpful and cheerful. They have been very caring towards my sister. The rooms are very pleasant and roomy. The gardens are well kept and secure. All in all a very nice place to live. The whole building is very clean and fresh.
24 April 2026
My male relative has been going to South moor since early 2025 first day care then w/end &
Holiday respite. Where we know he is safe & looked after very well.
He settled in straight away & this is to do with the caring staff where nothing seems to be too
much trouble. Under a good
manger & her team.
I can always find a staff member to talk to if need to.
It is very clean & the meals look good too.
They have an activity organiser & a lovely conservatory & garden to go into. I would not hesitate to recommend this home.
10 April 2026
I visited South Moor Lodge to see my sister who is a resident there, it was my first visit so cannot comment on some aspects. I found it clean, calm, welcoming, the staff were respectful to residents and visitors. My sister was clean, with her hair, teeth done. Her clothes were clean and
coordinated, which shows care. I found it calm, pleasant surroundings.
09 April 2026
Southmoor is a lovely home. Everyone there has done their utmost to welcome my mum and settle her into her new home. The staff here are so supportive and as a family we really appreciate how they have helped us as well as my mum in this transition.
The whole place is spotlessly clean and the staff
create such a friendly atmosphere.
02 April 2026
My experience of South Moor Care Home is truly first class, the home is beautiful, and so well kept and clean. I could not be happier with my wife, she is so well looked after. The staff are so good and kind. My wife is in South Moor Lodge Care Home over 1 year now, and I could not be more pleased,
and grateful. Many thanks.
02 April 2026
My mother has been a resident at South Moor Lodge since November 2024. She suffers with dementia and detested the thought of going into a care home . However since day one the staff have been excellent with her, helping her settle in. Staff are kind, helpful and do an excellent job in very stressful
circumstances. The home is clean, the food excellent and the rooms are well maintained and spacious.
25 March 2026
The care I saw provided for my grandma was amazing, South Moor is a friendly clean place and all residents appear very cared for.
23 March 2026
My husband spent two weeks at South Moor for rehabilitation after a serious head injury. He was provided the perfect conditions to improve his mobility. This enabled him to return home after appropriate improvements to the house. Thank you South Moor.
06 November 2025
On the whole the staff are lovely. But there are issues:
Parking is a nightmare. Quite often you have to park a significant distance down the road as car park is full of staff cars, not ideal when you want to take a resident out.
Getting into and out of the building is a nightmare. We regularly
wait 20minutes or more to be let in or out.
Call bells go unanswered, linking to my previous comment we were told to press the call bell when we want to leave. I've waited 30 to 40 minutes on several occasions for any staff to respond to the call bell, good job it has never been for a fall or needing the toilet.
Cleanliness is lacking, beds are not changed regularly, cobwebs there for weeks and regularly I have to ask for juice to be changed as it is left for days, sometimes with flies in it.
I have raised my concerns before with Jasmine care but recieved no response.
23 October 2025
I can not praise South Moor enough for making mum so welcome and for the exceptional care they give her. All the staff are fantastic and work so hard, and work with us as a family to give mum the best care needed. The standard exceeds anything I could have imagined and has changed my perception of
care homes. Would recommend to anyone. Thank you to all the staff at South Moor from all of us as a family.
24 September 2025
Great location- kind caring staff always happy to help patients and families/their patience is beyond belief even when tired! Good at keeping me informed of any problems and concerns re my sister. All in all I am very happy to have found South Moor Lodge. Thank you.
12 September 2025
I cannot speak highly enough of South Moor Lodge Care Home. From the moment you arrive, you are welcomed with warmth and kindness that instantly puts families at ease. The staff are exceptional-professional, attentive, and genuinely caring. They take time to know each resident, tailoring support to
individual needs, and go above and beyond to create a safe, comfortable, and happy environment.
The home is clean, thoughtfully designed, and offers engaging activities and nutritious meals for all dietary needs. Communication with families is excellent, giving great peace of mind.
My mum lived here for three years until she passed away, and the care was phenomenal throughout. The dedication, patience, and compassion of every staff member created a true home for Mum and comfort for me. Knowing she was in such capable, loving hands brought immense reassurance. We will always be deeply grateful.
With heartfelt thanks.
25 July 2025
The home offers excellent service & quality from the food to the caring & understanding quality staff. It has the atmosphere of a true home from home and I cannot praise the staff highly enough with their total approach being the care and total well being of the residents.
23 July 2025
The staff are very courteous to residents & visitors alike. Visitors are recognised & know where the person you are visiting are located i.e. lounge bedroom, conservatory. All meals are cooked on the premises, are appetising & filling. Rooms are clean and tidy, comfortable beds & furnishings. There
is a good library with a good selection of choice. The gardens & outdoor seating are plentiful & relaxing. There are activities to join in with should you wish. I look forward to the extention being completed. Drinks are available at all times & our every need catered for. I like it here & would wholeheartedly recommend it.
26 March 2025
South Moor Lodge Care Home has been a blessing for my mother and our family. The staff are incredibly thoughtful, patient, and genuinely care about her wellbeing. With my mother's dementia, we needed a place where she would feel safe and respected, and South Moor Lodge has exceeded our expectations.
The team is attentive to both her physical and emotional needs, always treating her with dignity. They understand the challenges of dementia and tailor their care to support her independence while providing reassurance when needed. Their kindness and compassion shine through in everything they do.
The staff go above and beyond to create a warm, homely environment. Whether offering comfort during moments of confusion or simply spending time with her, they ensure she feels valued.
Knowing my mother is in such caring hands gives our family peace of mind. We love the team at South Moor Lodge and would highly recommend them to anyone looking for a compassionate, supportive care home
07 March 2025
Whilst the building work is going on it can be difficult to get in which is especially unpleasant if it is raining. The staff are kind and friendly and mother, although she has no idea where she is or why, seems happy.
28 February 2025
Mum is really well cared for and I am always kept informed about her care. The staff take time to speak and stop to talk to her when they are passing. That is all the staff not just those involved in her direct care but the kitchen staff and maintenance team as well. The meals are good, the home is
clean and the activities fun.
24 February 2025
Overall, the home is good, there are plenty of staff about and the home is clean and fresh with several communal areas for residents to sit and a small library with a good selection of books of many genres. The food looks good and nicely presented and I'm told it is good by my relative. From what I
have seen the staff are caring and largely happy to help and have a good rapport with the residents. There have been one or two incidents where other residents have been found in my relative's room resulting in a bit of damage and missing items and I think maybe some residents need a bit more one on one care to prevent this keep happening, but also understand that sometimes these things can happen with so many residents often not realising it isn't their room. My relative has only been there a few months but I feel she is safe and well cared for at this home, so overall I think the home is good and would recommend it to others.
24 February 2025
Wonderful staff who always have time to talk and update us. Mum initially struggled with the move, not eating or socialising, but the staff have been so patient and encouraging. She is now back to nearly normal eating, loves watching the comings and goings of other residents and visitors and has
even tried some of the exercise classes (she hasn't done any exercise for decades). Moving her into a home was a big decision, but moving her to Southmoor Lodge was the best thing for her and we now have peace of mind knowing she is safe and cared for.
20 February 2025
My mother has lived here for 16 months and has been very happy and well looked after. The home is spacious and very clean, excellent food and the care is very good. We looked at many other homes and this is by far the best.