Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Westdene Residential Home

stars
stars 06 December 2021
My mum has been a resident of Westdene Residential Home for over two years. I have nothing but admiration for this care home from the first day my mum was accepted into their care the staff have gone above and beyond to care for all of her needs. Mum has vascular dementia but is also partially
sighted and quite hard of hearing but everyone is so respectful of her needs. The home not only care for my mum but they are also excellent in bringing me up to date with what is going on, it has been very difficult for everyone during these very difficult months but I have always been kept in the loop, I was able to speak to Mum and see her on a video call. Covid did not come with an instruction book and did the home get it 100% right? I would say maybe not but I work for the NHS and did we get it right? The answer is no but we tried and that is all anyone could ask for. Words are not enough to thank them but I will be forever grateful.
Review from Lesley B (Daughter of Resident/Service User)
stars
stars 20 September 2021
Dad was discharged from hospital into care at Westdene when we were unable to visit or inspect. I am an only daughter living 200 miles away so we are under stress about Dad. Westdene provides excellent care for Dad but also love and support to us as a family. Can find no fault with the setup and are
extremely grateful for everything done for Dad.
Review from June P (Daughter of Resident/Service User)