Submit a Review for Warrendale Cottage
Old Warren, Broughton, Chester, CH4 0EG
View full details of Warrendale CottageLatest Reviews for Warrendale Cottage
09 February 2026
This place is awful, it advertises dementia care!! It hasn't, my dad went downhill by the day here, the owner is very difficult to deal with her and the staff are visibly frightened of her. Myself and other family members were stopped visiting on numerous occasions and told it was in my dad's best
interest, it wasn't it was to make life easier for the staff and he went downhill more by not seeing his family, visiting is very restricted and always needed to make an appointment before going although talking to other relatives this wasn't the case for all!!! The owner will reply to this as she only replies to the negative reviews which also says a lot???? I wouldn't want anyone I love to be living here, I also asked for a meeting with the owner who tried to put me off asking for me to email my questions, I did have the face to face meeting but she turned up with no information about my dad at all!!!
10 December 2025
My Mother was a resident at Warrendale until her recent passing. I cannot praise Warrendale enough, both from the care and support given to my Mother to the warm friendly welcome we received on our visits from the staff. The layout of Warrendale is something to behold from its spacious bedrooms to
it's living rooms, snug area and concert room. Outside there is a Summer House, and a large garden to stroll around. A wonderful, wonderful place..
08 July 2025
My husband was very happy at Warrendale. Not at first but he soon adapted. Hopefully, he can have some respite care later on in the year. Our family were very impressed with the standard of care and the beautiful surroundings. Thank you.
13 March 2025
Sadly my mum passed January this year. Mum was very happy at Warrendale Cottage and always had something exciting to tell us about what she had been doing or what was happening. Mum was always treated with respect, dignity and compassion and empathy to the end of her life. The family too were always
greeted with a warm welcome. During Mum's last weeks, the staff were so supportive to the family and nothing was too much trouble. The family felt that Mum was part of Warrendale family. Thank you does not truly express the gratitude and appreciation we hold for all the staff and everything they did for Mum.
17 November 2024
I highly recommend this care home for its warm environment and wonderful caring staff.
11 September 2024
My dad moved into Warrendale a few months ago and is very happy there. It has a warm, homely atmosphere and the staff are kind and caring. They are also attentive to the health and care needs of the residents. Overall, this is an excellent residential home.
02 August 2024
Lovely Care Home. Several different rooms to use when visiting so plenty of privacy. Very clean and comfortable. Kind and caring staff.
Regular contact should any problems arise with my mum.
Mum is happy and safe there which gives us peace of mind.
30 July 2024
My uncle has now lived at Warrendale for 18 months and the care he has received has been excellent. He has during this time not been in the best of health and the staff have been very caring regarding getting him better.
We visit every week and have always found the staff to be pleasant and
helpful.
25 July 2024
We are very pleased with the care that my mother has received at Warrendale since she moved there two and a half years ago. The staff are friendly and professional and really understand her and her needs.
25 July 2024
My sister is a resident of the home, and after looking at many other homes found it significantly superior to them. My brother-in-law was also a resident at the home prior to him having to move to a nursing home. This is not a nursing home but a residential care home and the staff are not nursing
staff but very caring. The building is very spacious and the residents are not on top of one another with several different rooms to relax in.
25 July 2024
A very pleasant home for my mum with caring staff.
An example of which:-
I take Mum out for a drive on most Sundays. This Sunday I was told by two separate staff members to make sure my mum was wrapped up well as she had a cough. This may seem a little thing but both staff members came out of
their way to advise me of this.
16 July 2024
My mother resided in this care home for two weeks and it was two weeks of hell. Staff had no training in dementia. My mother wasn't washed for the two weeks she was there and not given the medication she required. The so-called manager was very inexperienced and had no idea of the care process and
procedures. The owner held back my mother's deposit money and tried to say it was used for hairdressing and foot treatment, that wasn't true. North Wales police resolved this issue. Safeguarding were also reported. Owner very difficult to deal with and staff rude.
07 July 2020
My mother was in Warrendale from September 2015 until her recent passing. We could not have chosen a better home for her when she could no longer cope on her own. The staff are friendly and welcoming to visitors - there is always a happy buzz about the place. Mum was treated with kindness, and
loving care. She was always beautifully dressed, with hair and hands well-cared-for and regular chiropodist visits. Mum's room, as all the rooms, was immaculately clean and cosy. She was absolutely contented there. Thank you, Warrendale.
25 February 2019
It is such a relief that my relative now resides at Warrendale Cottage. It is situated in a lovely area of North Wales and the homely, clean environment always makes it a pleasure to visit my relative there.
From making our initial enquiry to my relative moving in, we were supported by all the
staff at Warrendale Cottage. My relative has been helped to settle well by the excellent care provided by the staff.
The extensive and varied activity programme keeps my relative entertained, active and happy. Some of the highlights of her week include a visit from a group of nursery children and the therapy dog.
I am very happy to have been able to secure a place for my relative at Warrendale Cottage and would highly recommend this care home.
27 November 2018
My mother has been a resident for nearly 3 years.
The care of her has been very good.
Any illness is swiftly seen to, and the staff are so friendly and helpful.
I feel happy knowing my mother is in such a lovely caring place.
23 October 2018
As a family, we are extremely happy with the love and care our step mum receives at Warrendale.
Nothing is too much trouble. The staff are always very friendly and polite and always ready to help. The food is amazing too! We feel so fortunate to have found this wonderful place for our step mum.
03 October 2018
Cannot find fault at all. Very good.
I feel mother is in excellent hands and well cared for by excellent and caring staff.
21 January 2016
I was very happy during my three week respite stay. The staff were extremely helpful and made every effort to minimise my discomfort as I had a complete knee replacement one week prior to my stay. They liaised with the district nurse and my doctor. They arranged visits/medication as required. I
would thoroughly recommend this home to anyone. Well done to everyone.
24 December 2015
Warrendale is a family run home where I feel there is a personal pride taken in the well running of the home. The staff are always friendly and cheerful and do a difficult job extremely well. I am full of admiration for these unsung heroes of our society and their efforts to ensure the smooth
running of a random mixture of very different temperaments. They really do a good job and I am happy and grateful that my mother has a place here.
Latest Reviews for Warrendale Cottage
09 February 2026
This place is awful, it advertises dementia care!! It hasn't, my dad went downhill by the day here, the owner is very difficult to deal with her and the staff are visibly frightened of her. Myself and other family members were stopped visiting on numerous occasions and told it was in my dad's best
interest, it wasn't it was to make life easier for the staff and he went downhill more by not seeing his family, visiting is very restricted and always needed to make an appointment before going although talking to other relatives this wasn't the case for all!!! The owner will reply to this as she only replies to the negative reviews which also says a lot???? I wouldn't want anyone I love to be living here, I also asked for a meeting with the owner who tried to put me off asking for me to email my questions, I did have the face to face meeting but she turned up with no information about my dad at all!!!
10 December 2025
My Mother was a resident at Warrendale until her recent passing. I cannot praise Warrendale enough, both from the care and support given to my Mother to the warm friendly welcome we received on our visits from the staff. The layout of Warrendale is something to behold from its spacious bedrooms to
it's living rooms, snug area and concert room. Outside there is a Summer House, and a large garden to stroll around. A wonderful, wonderful place..
08 July 2025
My husband was very happy at Warrendale. Not at first but he soon adapted. Hopefully, he can have some respite care later on in the year. Our family were very impressed with the standard of care and the beautiful surroundings. Thank you.
13 March 2025
Sadly my mum passed January this year. Mum was very happy at Warrendale Cottage and always had something exciting to tell us about what she had been doing or what was happening. Mum was always treated with respect, dignity and compassion and empathy to the end of her life. The family too were always
greeted with a warm welcome. During Mum's last weeks, the staff were so supportive to the family and nothing was too much trouble. The family felt that Mum was part of Warrendale family. Thank you does not truly express the gratitude and appreciation we hold for all the staff and everything they did for Mum.
17 November 2024
I highly recommend this care home for its warm environment and wonderful caring staff.
11 September 2024
My dad moved into Warrendale a few months ago and is very happy there. It has a warm, homely atmosphere and the staff are kind and caring. They are also attentive to the health and care needs of the residents. Overall, this is an excellent residential home.
02 August 2024
Lovely Care Home. Several different rooms to use when visiting so plenty of privacy. Very clean and comfortable. Kind and caring staff.
Regular contact should any problems arise with my mum.
Mum is happy and safe there which gives us peace of mind.
30 July 2024
My uncle has now lived at Warrendale for 18 months and the care he has received has been excellent. He has during this time not been in the best of health and the staff have been very caring regarding getting him better.
We visit every week and have always found the staff to be pleasant and
helpful.
25 July 2024
We are very pleased with the care that my mother has received at Warrendale since she moved there two and a half years ago. The staff are friendly and professional and really understand her and her needs.
25 July 2024
My sister is a resident of the home, and after looking at many other homes found it significantly superior to them. My brother-in-law was also a resident at the home prior to him having to move to a nursing home. This is not a nursing home but a residential care home and the staff are not nursing
staff but very caring. The building is very spacious and the residents are not on top of one another with several different rooms to relax in.
25 July 2024
A very pleasant home for my mum with caring staff.
An example of which:-
I take Mum out for a drive on most Sundays. This Sunday I was told by two separate staff members to make sure my mum was wrapped up well as she had a cough. This may seem a little thing but both staff members came out of
their way to advise me of this.
16 July 2024
My mother resided in this care home for two weeks and it was two weeks of hell. Staff had no training in dementia. My mother wasn't washed for the two weeks she was there and not given the medication she required. The so-called manager was very inexperienced and had no idea of the care process and
procedures. The owner held back my mother's deposit money and tried to say it was used for hairdressing and foot treatment, that wasn't true. North Wales police resolved this issue. Safeguarding were also reported. Owner very difficult to deal with and staff rude.
07 July 2020
My mother was in Warrendale from September 2015 until her recent passing. We could not have chosen a better home for her when she could no longer cope on her own. The staff are friendly and welcoming to visitors - there is always a happy buzz about the place. Mum was treated with kindness, and
loving care. She was always beautifully dressed, with hair and hands well-cared-for and regular chiropodist visits. Mum's room, as all the rooms, was immaculately clean and cosy. She was absolutely contented there. Thank you, Warrendale.
25 February 2019
It is such a relief that my relative now resides at Warrendale Cottage. It is situated in a lovely area of North Wales and the homely, clean environment always makes it a pleasure to visit my relative there.
From making our initial enquiry to my relative moving in, we were supported by all the
staff at Warrendale Cottage. My relative has been helped to settle well by the excellent care provided by the staff.
The extensive and varied activity programme keeps my relative entertained, active and happy. Some of the highlights of her week include a visit from a group of nursery children and the therapy dog.
I am very happy to have been able to secure a place for my relative at Warrendale Cottage and would highly recommend this care home.
27 November 2018
My mother has been a resident for nearly 3 years.
The care of her has been very good.
Any illness is swiftly seen to, and the staff are so friendly and helpful.
I feel happy knowing my mother is in such a lovely caring place.
23 October 2018
As a family, we are extremely happy with the love and care our step mum receives at Warrendale.
Nothing is too much trouble. The staff are always very friendly and polite and always ready to help. The food is amazing too! We feel so fortunate to have found this wonderful place for our step mum.
03 October 2018
Cannot find fault at all. Very good.
I feel mother is in excellent hands and well cared for by excellent and caring staff.
21 January 2016
I was very happy during my three week respite stay. The staff were extremely helpful and made every effort to minimise my discomfort as I had a complete knee replacement one week prior to my stay. They liaised with the district nurse and my doctor. They arranged visits/medication as required. I
would thoroughly recommend this home to anyone. Well done to everyone.
24 December 2015
Warrendale is a family run home where I feel there is a personal pride taken in the well running of the home. The staff are always friendly and cheerful and do a difficult job extremely well. I am full of admiration for these unsung heroes of our society and their efforts to ensure the smooth
running of a random mixture of very different temperaments. They really do a good job and I am happy and grateful that my mother has a place here.