Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Overall Experience:  stars

Facilities stars
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Latest Reviews for Brookholme Croft Nursing Home

stars
stars 24 January 2024
First experience of a nursing home for our relative. Sadly turned out to be a poor one. No senior members of staff introduced themselves or rarely spoke to us as family members. Our relative was kept in isolation for over half of their stay, at risk of falls this only impeded the situation and
made respite a difficult time for all. The family felt the need to visit still daily again against the point of respite care. Couldn’t covid tests be done at home prior to avoid this for residents? If at all still needed now. Staff were all wearing masks and appeared not to be transitioning into a covid recovery. Told to ring to give the time of the visit which is very restrictive and had to visit in the bedroom; never in communal areas. This wasn’t home from home as we expected, very depressing for the resident and family. This resulted in ending respite early. Tablets stock amount we thought were not returned, own GP cancelled by the home leaving us with our relative in end-of-life care with no GP and took ages to sort.
Review from R S (Daughter of Resident/Service User)