Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
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Rooms stars
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Latest Reviews for Hillcrest Nursing Home

stars
stars 26 April 2022
Unhygienic, non-Covid safe, staff continually lied to me, fobbed me off, failed to deal with my hospital discharge diagnosis of epilepsy, to the point of denying I had any record of seizures, the list goes on and on. Basic hygiene standards were not followed and ignored when I pointed the most
basic of failings out to staff. Residents were allowed to walk around with their hands down their trousers and then handling food and cutlery left out for others. Several residents openly coughed and sneezed with no face protection, I was even ridiculed for wearing a face mask in the company of these residents. No Covid protections were followed, not even the Scottish laws at the time. In Scotland. Awful dreadful place. Do not get sent there. Other residents told me how awful it was. I'm glad I was able to leave when I was, and not in a coffin. Thank God I made it out when I could.
Review from Neale G (Resident / Service User)