Submit a Review for Harrier Lodge
Thanet Way, Whitstable, CT5 3FS
View full details of Harrier LodgeLatest Reviews for Harrier Lodge
28 January 2026
My father was transferred to Harrier Lodge from hospital as he needed end of life care. It was my family's decision in choosing Harrier Lodge as we were assured it had 24 hour nursing care, a requirement that the hospital said he needed.
Sadly, my father passed away after three weeks of entering
Harrier Lodge.
The whole experience here for my father and our family was abysmal, the end of life pain management was pretty non existent, my father needed to receive proper medication and a driver machine but they were unable to provide this in time before his death. Nursing care was inexperienced and only one nurse seemed to have any authority and knowledge.
This care home let my father down, he was made to feel that he was complaining incessantly and on two occasions his alarm alert buzzer was on the wall not by his side where it should have been.
Several staff were very patronising and we honestly don't believe they were fully aware of his medical needs. There was no compassion or dignity
03 October 2025
My parents stayed at Harrier Lodge for respite care. Prior to their stay, staff were informative, professional and very heloful, reassuring me that my parents' stay would be enjoyable and comfortable. My parents had a lovely time, enjoying meals in the restaurant, activities and had a lovely room.
All staff were kind, caring, patient and easy to talk to, making the entire experience first class.
12 June 2025
My brother and I, with Mum' (94), decided in November 2023 that Harrier Lodge would be a good place for her to move to as her anxiety and memory issues were beginning to be a worry. She settled in fairly quickly and from that moment our minds were very much at rest. The home is very comfortable,
clean, light, with good food, and a garden to sit in. There are regular activities and it is very friendly. Mum's dementia worsened but she was always treated with humour and respect. Sadly she recently became ill and deteriorated over a week until she passed away. The staff on her floor were totally amazing. They were caring and careful, both with mum and with us. There was always someone to call on, nursing and medical care was taken care of and the subtle and sensitive way all the staff dealt with the situation was beyond wonderful. We can't praise them enough. The staff feel like family now and actually we shall still see them as my mother in law has now moved in! Thank you so much!!
07 January 2025
My 6 month experience of Harrier Lodge has been truly positive. Not only is the standard of care high and individualised for my father, but the staff and residents are becoming like an extended family to me and my relatives who visit regularly. The home itself is very clean and comfortable. The
fact that the home is built on a slope gives the added bonus of first floor outdoor space, accessible to residents and their visitors. Staff are very welcoming from the outset and encourage visits, even a coffee in the cafe, before making up your mind. My father chose this home himself and settled quickly. We thank the staff for being there for us.
11 December 2024
Harrier Lodge had been highly recommended to me already by a good friend, whose mum had been a resident there previously. My partner was given a short, terminal diagnosis and we were lucky enough that a room was becoming available within a couple of days. An assessor visited him in hospital to be
sure that they would be able to cater to his 'complex needs' (as the consultant worded it). Sadly we aren't able to name names, but all the care staff and nursing staff showed amazing care and compassion, both to my partner and myself. His medical and care needs changed over time, but they were regularly assessed and changed when needed. Extra little touches like being asked what his favourite foods were, as he wasn't able to communicate what he wanted and they wanted to make sure he was given meals he would enjoy. I visited every day and was always made welcome and could help myself to freshly made pastries, cakes and drinks. I always left knowing he was safe, comfortable and well cared for.
29 July 2024
We sadly had to make the decision to put our lovely mum into respite care as my dad needed a major operation.
She has absolutely thrived in there. She has Dementia, Type 1 Diabetes as well as other full-on nursing needs. The staff have cared for her so well. They have encouraged her to join in the
activities. She has her hair done every week, the food she describes as 'delicious'. She has become more mobile & active since being in there, we cannot thank them enough for how Mum has progressed from a very inactive lady to how she is now.
The care & compassion shown is amazing. I cannot thank the staff enough & would not hesitate to place Mum back there for more respite - or sadly when the time comes - as a permanent placement. She is safe, content and so well loved & looked after -
It is impossible to name all the staff & management who have helped - you have all been amazing.
& be sure to try the amazing cakes in the cafe when you visit.
Thank you from all Mum's family & friends x
24 May 2024
My brother has been in Harrier Lodge for respite for the last 3 months. The service he has received has been exceptional from nurses, carers, cleaners, management and everybody who I have not mentioned. He himself says that he would go back without hesitation if needed.
22 May 2024
My dad has been living with dementia at Harrier Lodge for several years. The Harrier team are a group of amazing people. They are kind and understanding, encouraging independence as well as providing outstanding care. The lifestyle coordinators provide many activities and organise visiting
entertainment to Harrier Lodge as well as trips out using the minibus. Thank you to everyone for helping dad to live a safe and happy life.
22 April 2024
The staff could not have been more supportive or caring to both myself and my mother during the very worrying months last year when the whole of Mum's financial situation was under scrutiny. They did everything they possibly could to keep Mum safe with them at Harrier. I can’t thank them enough.
The whole team look after Mum wonderfully in very difficult circumstances. The warm, relaxed and friendly atmosphere makes visiting a pleasure. It is always remarked on when I bring other family members with me.
The whole Harrier experience for me has set a very high bar that I haven’t seen bettered anywhere else. I am very impressed with every member of staff and the efforts they go to make their residents happy, calm and content. From the kitchen, laundry, reception and office staff to the wonderful men and women doing the personal care and keeping everyone entertained. A first-class care home in my opinion. That is my very grateful thanks.
19 April 2024
My dad is a resident at Harrier Lodge, he is living with dementia. All the staff are so caring and understanding to both Dad and us, as a family supporting Dad. The lifestyle team offer a lot of fun and lovely activities. I am happy Dad is getting the best care possible at Harrier Lodge.
16 April 2024
My Mum has been a Resident at Harrier Lodge for several years and it is always like visiting an extended family; not just my Mum! And the whole of Mum’s family is always welcomed - across the generations - including her young great-grandchildren! Great care is given across Residents’ various - and
changing - needs, as well as the brilliant support given to Relatives! All the staff - carers, domestic, catering, admin, maintenance, and management - are fully involved with the Residents and always make sure that they get to know each Resident - and their families! Thank you to you all!
16 April 2024
The whole team at Harrier Lodge including the management have been so welcoming and kind to our aunt. She has a lovely spacious room, very comfortable and clean. It’s such a relaxed and calm environment for service users and their families. Daytime activities are well organised and nobody misses
out, even if they cannot leave their room. The Housekeeping team do a marvellous job, as all of the clean washing comes back to our aunt pressed and hung on a hanger. You would not be disappointed with the services on offer here.
04 April 2024
Returning for a second, three-week respite stay at this outstanding care home. Harrier Lodge is home from home, with a wonderful atmosphere, warm welcome, caring, friendly staff in all departments who really take pride in their work. It is spotless with bright and airy decor throughout. You can be
solitary or social but with a fantastic programme of activities, there is something to suit all. This home is the best, in my opinion, and I can’t wait to return to this happy, safe haven with such special, caring people and facilities.
20 February 2024
Our mother was resident at Harrier Lodge and so beautifully cared for and looked after whilst she was there until she died. All the staff were so understanding and caring and professional and gave myself, my sister and my two brothers all the support and information we needed at a very difficult
time.
Thank you.
30 November 2023
My mother moved here from another home. This home had an excellent reputation locally and I can honestly say my family have not been disappointed.
Mum is living the best life possible.
Excellent leadership, excellent care, excellent housekeeping, laundry and maintenance. The lifestyle coaches
try to make every day fun and worthwhile.
11 August 2023
Harrier Lodge is a modern, well-equipped care home that provides a very high level fo care for our mother. The staff are always available and ready to help. Exceeded our expectations on every level.
11 August 2023
My visit was to see my good friend. It was not my first visit but my comments apply to each time. The atmosphere is friendly and everything is light and airy. There are plenty of seats and tables to use. There is a good choice of refreshments, I particularly like the herbal teas! The staff are
unfailingly helpful, cheerful and not patronising.
03 July 2023
My mother has been a resident at Harrier Lodge for just over one year now and it's about time I posted a short review. Spacious, clean, home cooked food, good housekeeping and wonderful carers, housekeepers and admin staff. Doctors, nurses and district nurse readily available. Mum is well looked
after and happy, and having looked at several other places, I am certain we made the best choice
26 June 2023
I can’t recommend this home enough. The staff are so patient and really care about the residents. The home is clean, there are always plenty of activities and they respect the residents as individuals; I am so happy Mum is able to stay there.
26 June 2023
My son moved into Harrier Lodge in February 2023. We cannot say enough how pleased we are at the way he and our family have been welcomed. He is encouraged to think of it as his home. All the staff are very kind and helpful nothing is too much trouble. Although my son did not want to go to a nursing
home he agrees he couldn’t have done better.
Latest Reviews for Harrier Lodge
28 January 2026
My father was transferred to Harrier Lodge from hospital as he needed end of life care. It was my family's decision in choosing Harrier Lodge as we were assured it had 24 hour nursing care, a requirement that the hospital said he needed.
Sadly, my father passed away after three weeks of entering
Harrier Lodge.
The whole experience here for my father and our family was abysmal, the end of life pain management was pretty non existent, my father needed to receive proper medication and a driver machine but they were unable to provide this in time before his death. Nursing care was inexperienced and only one nurse seemed to have any authority and knowledge.
This care home let my father down, he was made to feel that he was complaining incessantly and on two occasions his alarm alert buzzer was on the wall not by his side where it should have been.
Several staff were very patronising and we honestly don't believe they were fully aware of his medical needs. There was no compassion or dignity
03 October 2025
My parents stayed at Harrier Lodge for respite care. Prior to their stay, staff were informative, professional and very heloful, reassuring me that my parents' stay would be enjoyable and comfortable. My parents had a lovely time, enjoying meals in the restaurant, activities and had a lovely room.
All staff were kind, caring, patient and easy to talk to, making the entire experience first class.
12 June 2025
My brother and I, with Mum' (94), decided in November 2023 that Harrier Lodge would be a good place for her to move to as her anxiety and memory issues were beginning to be a worry. She settled in fairly quickly and from that moment our minds were very much at rest. The home is very comfortable,
clean, light, with good food, and a garden to sit in. There are regular activities and it is very friendly. Mum's dementia worsened but she was always treated with humour and respect. Sadly she recently became ill and deteriorated over a week until she passed away. The staff on her floor were totally amazing. They were caring and careful, both with mum and with us. There was always someone to call on, nursing and medical care was taken care of and the subtle and sensitive way all the staff dealt with the situation was beyond wonderful. We can't praise them enough. The staff feel like family now and actually we shall still see them as my mother in law has now moved in! Thank you so much!!
07 January 2025
My 6 month experience of Harrier Lodge has been truly positive. Not only is the standard of care high and individualised for my father, but the staff and residents are becoming like an extended family to me and my relatives who visit regularly. The home itself is very clean and comfortable. The
fact that the home is built on a slope gives the added bonus of first floor outdoor space, accessible to residents and their visitors. Staff are very welcoming from the outset and encourage visits, even a coffee in the cafe, before making up your mind. My father chose this home himself and settled quickly. We thank the staff for being there for us.
11 December 2024
Harrier Lodge had been highly recommended to me already by a good friend, whose mum had been a resident there previously. My partner was given a short, terminal diagnosis and we were lucky enough that a room was becoming available within a couple of days. An assessor visited him in hospital to be
sure that they would be able to cater to his 'complex needs' (as the consultant worded it). Sadly we aren't able to name names, but all the care staff and nursing staff showed amazing care and compassion, both to my partner and myself. His medical and care needs changed over time, but they were regularly assessed and changed when needed. Extra little touches like being asked what his favourite foods were, as he wasn't able to communicate what he wanted and they wanted to make sure he was given meals he would enjoy. I visited every day and was always made welcome and could help myself to freshly made pastries, cakes and drinks. I always left knowing he was safe, comfortable and well cared for.
29 July 2024
We sadly had to make the decision to put our lovely mum into respite care as my dad needed a major operation.
She has absolutely thrived in there. She has Dementia, Type 1 Diabetes as well as other full-on nursing needs. The staff have cared for her so well. They have encouraged her to join in the
activities. She has her hair done every week, the food she describes as 'delicious'. She has become more mobile & active since being in there, we cannot thank them enough for how Mum has progressed from a very inactive lady to how she is now.
The care & compassion shown is amazing. I cannot thank the staff enough & would not hesitate to place Mum back there for more respite - or sadly when the time comes - as a permanent placement. She is safe, content and so well loved & looked after -
It is impossible to name all the staff & management who have helped - you have all been amazing.
& be sure to try the amazing cakes in the cafe when you visit.
Thank you from all Mum's family & friends x
24 May 2024
My brother has been in Harrier Lodge for respite for the last 3 months. The service he has received has been exceptional from nurses, carers, cleaners, management and everybody who I have not mentioned. He himself says that he would go back without hesitation if needed.
22 May 2024
My dad has been living with dementia at Harrier Lodge for several years. The Harrier team are a group of amazing people. They are kind and understanding, encouraging independence as well as providing outstanding care. The lifestyle coordinators provide many activities and organise visiting
entertainment to Harrier Lodge as well as trips out using the minibus. Thank you to everyone for helping dad to live a safe and happy life.
22 April 2024
The staff could not have been more supportive or caring to both myself and my mother during the very worrying months last year when the whole of Mum's financial situation was under scrutiny. They did everything they possibly could to keep Mum safe with them at Harrier. I can’t thank them enough.
The whole team look after Mum wonderfully in very difficult circumstances. The warm, relaxed and friendly atmosphere makes visiting a pleasure. It is always remarked on when I bring other family members with me.
The whole Harrier experience for me has set a very high bar that I haven’t seen bettered anywhere else. I am very impressed with every member of staff and the efforts they go to make their residents happy, calm and content. From the kitchen, laundry, reception and office staff to the wonderful men and women doing the personal care and keeping everyone entertained. A first-class care home in my opinion. That is my very grateful thanks.
19 April 2024
My dad is a resident at Harrier Lodge, he is living with dementia. All the staff are so caring and understanding to both Dad and us, as a family supporting Dad. The lifestyle team offer a lot of fun and lovely activities. I am happy Dad is getting the best care possible at Harrier Lodge.
16 April 2024
My Mum has been a Resident at Harrier Lodge for several years and it is always like visiting an extended family; not just my Mum! And the whole of Mum’s family is always welcomed - across the generations - including her young great-grandchildren! Great care is given across Residents’ various - and
changing - needs, as well as the brilliant support given to Relatives! All the staff - carers, domestic, catering, admin, maintenance, and management - are fully involved with the Residents and always make sure that they get to know each Resident - and their families! Thank you to you all!
16 April 2024
The whole team at Harrier Lodge including the management have been so welcoming and kind to our aunt. She has a lovely spacious room, very comfortable and clean. It’s such a relaxed and calm environment for service users and their families. Daytime activities are well organised and nobody misses
out, even if they cannot leave their room. The Housekeeping team do a marvellous job, as all of the clean washing comes back to our aunt pressed and hung on a hanger. You would not be disappointed with the services on offer here.
04 April 2024
Returning for a second, three-week respite stay at this outstanding care home. Harrier Lodge is home from home, with a wonderful atmosphere, warm welcome, caring, friendly staff in all departments who really take pride in their work. It is spotless with bright and airy decor throughout. You can be
solitary or social but with a fantastic programme of activities, there is something to suit all. This home is the best, in my opinion, and I can’t wait to return to this happy, safe haven with such special, caring people and facilities.
20 February 2024
Our mother was resident at Harrier Lodge and so beautifully cared for and looked after whilst she was there until she died. All the staff were so understanding and caring and professional and gave myself, my sister and my two brothers all the support and information we needed at a very difficult
time.
Thank you.
30 November 2023
My mother moved here from another home. This home had an excellent reputation locally and I can honestly say my family have not been disappointed.
Mum is living the best life possible.
Excellent leadership, excellent care, excellent housekeeping, laundry and maintenance. The lifestyle coaches
try to make every day fun and worthwhile.
11 August 2023
Harrier Lodge is a modern, well-equipped care home that provides a very high level fo care for our mother. The staff are always available and ready to help. Exceeded our expectations on every level.
11 August 2023
My visit was to see my good friend. It was not my first visit but my comments apply to each time. The atmosphere is friendly and everything is light and airy. There are plenty of seats and tables to use. There is a good choice of refreshments, I particularly like the herbal teas! The staff are
unfailingly helpful, cheerful and not patronising.
03 July 2023
My mother has been a resident at Harrier Lodge for just over one year now and it's about time I posted a short review. Spacious, clean, home cooked food, good housekeeping and wonderful carers, housekeepers and admin staff. Doctors, nurses and district nurse readily available. Mum is well looked
after and happy, and having looked at several other places, I am certain we made the best choice
26 June 2023
I can’t recommend this home enough. The staff are so patient and really care about the residents. The home is clean, there are always plenty of activities and they respect the residents as individuals; I am so happy Mum is able to stay there.
26 June 2023
My son moved into Harrier Lodge in February 2023. We cannot say enough how pleased we are at the way he and our family have been welcomed. He is encouraged to think of it as his home. All the staff are very kind and helpful nothing is too much trouble. Although my son did not want to go to a nursing
home he agrees he couldn’t have done better.