Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Overall Experience:  stars

Facilities stars
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Latest Reviews for 3a Farfield Drive

stars
stars 15 January 2024
Very underwhelming and poor. First stay for two overnights and the staff was unable to cope with my son. The manager sat cowering in the office while her staff were left to explain to me that they thought he’d be better off somewhere else. Despite having my contact details (and me telling them
expressly that I am always contactable) they decided to not ask for advice and threw the towel in on his first stay. Became clear that they were not trained to manage people with mental disorders (autism) and were very clearly out of their depth. Unfortunately for us, this means we’ll be left going back to square one trying to find quality, safe and professional respite provision. Fantastic.
Review from J S (Father of Resident/Service User)