Submit a Review for Handford House
27a Cumberland Street, Ipswich, IP1 3PA
View full details of Handford HouseLatest Reviews for Handford House
16 January 2026
We as a family, are so grateful for the incredible care you provided to our Mum. Your kindness, compassion and dedication didn't go unnoticed, and it brought her such comfort during a difficult time. Thank you for making a difficult time a bit easier. I would like our appreciation passed to the
whole team at Handford House Care Home.
29 December 2025
With due regard to my previous care home experience, I find Handford House a vast improvement, with due regard to the manner it is extremely well run. Staff appear happy, not stressed, and standards are high.
My wife immediately seemed content, this reflect the kindness & care given by the staff.
30 June 2025
from the very first day my husband has been treated with respect and care. The staff have been amazing and are very patient and gentle. it is a peaceful home with extremely attentive staff and the Manager and Senior staff have been very sympathetic and professional in their care, not only for
my husband but for myself.
03 June 2025
I would like to say the care my husband has received has been excellent during a difficult time with his needs becoming more severe. Care and support have also been offered to me from all staff, which was comforting.
29 April 2025
My aunty lived at Handford for 3 years. She always appeared contented and calm when i visited and i therefore had no concerns over her care and support. My review however relates to her final weeks in March this year. Throughout her final journey, the staff at Handford kept me fully informed and
involved in her care. When she was admitted to hospital with an acute infection, the staff supported me throughout and were genuinely concerned for our wellbeing. With the decision taken to come back to Handford, i could not have asked for more. It was clear that the staff were driven to keep my Aunty comfortable and and to respect her final wishes. Even in her final hours when i was unable to be present, i received regular phone calls and someone stayed with my Aunty so that she was not alone. I take great comfort in knowing that my Aunty was genuinely loved by all the staff and that her end of life care was of a standard that they can be proud of.
10 April 2025
I went for a meeting on the 30th of January with my mum for my great grandad, since there is new management and staff have taken over, the home seems a better place my grandad seems happy. A lot of change has been made which I've never seen before. I can't wait to do more stuff with my grandad with
all the new activities happening, I am really happy with the meeting and the progress they are making.
10 April 2025
I came to the meeting on 30th of January for my grandad. The meeting went really well. They have changed the home so much and made many more changes. Since the new staff at the home and management, it's looking like a home for my grandad and many more residents. I can't wait to do more stuff with
him and do some activities that the new lady has organised. I am so happy with the new progress.
31 January 2025
Activities co-ordinator made a fabulous job of arranging a 82nd birthday afternoon tea. Room was decorated with banners and balloons. Family provided all the food and drink. The activity room had just been re-painted.
06 January 2025
My mother has been a resident of Handford House for several years. We remain very impressed and happy with the care, kindness, and compassion that my mother receives. The management, nursing and care staff are very well-trained in all aspects of the care they provide. My mother's journey following
her dementia diagnosis has been difficult and challenging, Handford House has always worked with us to support my mother and often the wider family's needs during this time and I thank them all for all their hard work to date and their continued support hereafter.
18 December 2024
Finally, the truth has come out! My mother-in-law was treated with no care or respect during her time in this home. Since she passed away staff, including directors of Healthcare Homes have treated the family with nothing but contempt after we reported her care, accusing us of lying about what was
witnessed. Thankfully they have been found out and changes now have to be made for current/future residents but it's too late for my mother-in-law.
No official apology has been made, just one cover-up after another denying stuff that we have proof of in black and white, be interesting to see if one comes now, I think not!
Good piece online if anyone wants to have a look.
05 December 2024
We are very happy with Handford House. In particular, the staff are wonderful and caring and our mother is in a special place.
02 December 2024
I had a private singer and he played my favourite songs. I love being here. I think the new manager will be an excellent manager.
22 November 2024
Handford House/Healthcare Homes, you have the audacity to respond to reviews on your website with thank you for your feedback, we are sorry to learn of your experience. You have known for months about the terrible care my sister received in your home. We proved to the local authority that you were
guilty of neglect but still you denied it. The truth will always come out in the end. You should all hang your heads in shame. It appears I cannot give a negative review without giving you one star, ridiculous!
13 November 2024
Shocking place. My mum suffered so badly here, and it's been proven! Shouted at, talked over, not listened to, left needing help for hours, Wrong drugs given, no drugs given, dirty, unprofessional, no empathy, no dignity at all, manager told on several occasions but did nothing.
13 November 2024
If I could have put a minus I would have but this app won't allow it. My sister spent only a few days in Handford House care home and in my opinion she was neglected on every level before she died. It has left me very anxious about having to spend any time myself one day in a care home, and as a
family we await some kind of justice for her.
07 August 2024
To the management and staff well done, even some of them need more improvement to rending care to the service user.
08 April 2024
My uncle spent three weeks in this wonderful care home, all staff are very professional and always have a smile. The rooms are very big, large windows, bathroom with toilet - TV. Outside for those who like fresh air and a sneaky cigarette. Easy to visit, parking etc. Tea, coffee on tap.
Thank you
staff and carers.
28 March 2024
My husband was only with you for a short while, but the care he received from all of your staff was second to none. Nothing was too much trouble.
Thank you from the bottom of my heart.
19 March 2024
From start to finish we will be forever thankful to the carers at your home. Always professional and at the end, Mum and myself were made comfortable to stay over. Another resident was moved to a different area so Dad had peace. We wish Dad had come here first as 2 other places didn't understand
dementia. Thank you, you're all fantastic!
20 February 2024
Very caring people. Nothing too much trouble. I will book myself in for a rest one day.
Latest Reviews for Handford House
16 January 2026
We as a family, are so grateful for the incredible care you provided to our Mum. Your kindness, compassion and dedication didn't go unnoticed, and it brought her such comfort during a difficult time. Thank you for making a difficult time a bit easier. I would like our appreciation passed to the
whole team at Handford House Care Home.
29 December 2025
With due regard to my previous care home experience, I find Handford House a vast improvement, with due regard to the manner it is extremely well run. Staff appear happy, not stressed, and standards are high.
My wife immediately seemed content, this reflect the kindness & care given by the staff.
30 June 2025
from the very first day my husband has been treated with respect and care. The staff have been amazing and are very patient and gentle. it is a peaceful home with extremely attentive staff and the Manager and Senior staff have been very sympathetic and professional in their care, not only for
my husband but for myself.
03 June 2025
I would like to say the care my husband has received has been excellent during a difficult time with his needs becoming more severe. Care and support have also been offered to me from all staff, which was comforting.
29 April 2025
My aunty lived at Handford for 3 years. She always appeared contented and calm when i visited and i therefore had no concerns over her care and support. My review however relates to her final weeks in March this year. Throughout her final journey, the staff at Handford kept me fully informed and
involved in her care. When she was admitted to hospital with an acute infection, the staff supported me throughout and were genuinely concerned for our wellbeing. With the decision taken to come back to Handford, i could not have asked for more. It was clear that the staff were driven to keep my Aunty comfortable and and to respect her final wishes. Even in her final hours when i was unable to be present, i received regular phone calls and someone stayed with my Aunty so that she was not alone. I take great comfort in knowing that my Aunty was genuinely loved by all the staff and that her end of life care was of a standard that they can be proud of.
10 April 2025
I went for a meeting on the 30th of January with my mum for my great grandad, since there is new management and staff have taken over, the home seems a better place my grandad seems happy. A lot of change has been made which I've never seen before. I can't wait to do more stuff with my grandad with
all the new activities happening, I am really happy with the meeting and the progress they are making.
10 April 2025
I came to the meeting on 30th of January for my grandad. The meeting went really well. They have changed the home so much and made many more changes. Since the new staff at the home and management, it's looking like a home for my grandad and many more residents. I can't wait to do more stuff with
him and do some activities that the new lady has organised. I am so happy with the new progress.
31 January 2025
Activities co-ordinator made a fabulous job of arranging a 82nd birthday afternoon tea. Room was decorated with banners and balloons. Family provided all the food and drink. The activity room had just been re-painted.
06 January 2025
My mother has been a resident of Handford House for several years. We remain very impressed and happy with the care, kindness, and compassion that my mother receives. The management, nursing and care staff are very well-trained in all aspects of the care they provide. My mother's journey following
her dementia diagnosis has been difficult and challenging, Handford House has always worked with us to support my mother and often the wider family's needs during this time and I thank them all for all their hard work to date and their continued support hereafter.
18 December 2024
Finally, the truth has come out! My mother-in-law was treated with no care or respect during her time in this home. Since she passed away staff, including directors of Healthcare Homes have treated the family with nothing but contempt after we reported her care, accusing us of lying about what was
witnessed. Thankfully they have been found out and changes now have to be made for current/future residents but it's too late for my mother-in-law.
No official apology has been made, just one cover-up after another denying stuff that we have proof of in black and white, be interesting to see if one comes now, I think not!
Good piece online if anyone wants to have a look.
05 December 2024
We are very happy with Handford House. In particular, the staff are wonderful and caring and our mother is in a special place.
02 December 2024
I had a private singer and he played my favourite songs. I love being here. I think the new manager will be an excellent manager.
22 November 2024
Handford House/Healthcare Homes, you have the audacity to respond to reviews on your website with thank you for your feedback, we are sorry to learn of your experience. You have known for months about the terrible care my sister received in your home. We proved to the local authority that you were
guilty of neglect but still you denied it. The truth will always come out in the end. You should all hang your heads in shame. It appears I cannot give a negative review without giving you one star, ridiculous!
13 November 2024
Shocking place. My mum suffered so badly here, and it's been proven! Shouted at, talked over, not listened to, left needing help for hours, Wrong drugs given, no drugs given, dirty, unprofessional, no empathy, no dignity at all, manager told on several occasions but did nothing.
13 November 2024
If I could have put a minus I would have but this app won't allow it. My sister spent only a few days in Handford House care home and in my opinion she was neglected on every level before she died. It has left me very anxious about having to spend any time myself one day in a care home, and as a
family we await some kind of justice for her.
07 August 2024
To the management and staff well done, even some of them need more improvement to rending care to the service user.
08 April 2024
My uncle spent three weeks in this wonderful care home, all staff are very professional and always have a smile. The rooms are very big, large windows, bathroom with toilet - TV. Outside for those who like fresh air and a sneaky cigarette. Easy to visit, parking etc. Tea, coffee on tap.
Thank you
staff and carers.
28 March 2024
My husband was only with you for a short while, but the care he received from all of your staff was second to none. Nothing was too much trouble.
Thank you from the bottom of my heart.
19 March 2024
From start to finish we will be forever thankful to the carers at your home. Always professional and at the end, Mum and myself were made comfortable to stay over. Another resident was moved to a different area so Dad had peace. We wish Dad had come here first as 2 other places didn't understand
dementia. Thank you, you're all fantastic!
20 February 2024
Very caring people. Nothing too much trouble. I will book myself in for a rest one day.