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Parvis Road, off Parvis Road, West Byfleet, KT14 6EY
View Full Details of West HallLatest Reviews for West Hall
15 September 2025
My Aunt went into West Hall for 2 weeks of respite care, whilst my cousin went away. She suffers from the mild stages of dementia and was assessed as needing to go into Maple Lodge to monitor her more closely at night. Every member of staff I and my cousin came into contact with was friendly, personable and engaging. They all seemed eager to please and listened to all of our requests regarding my Aunt. Many of the staff have worked there for a long time. The home is very light and airy and has a very cheery atmosphere. There seems to be a good morale between all of the staff and the residents. My Aunt's room had an en suite, was very clean and comfortable and let a lot of light in. There are daily activities, regular outings and a choice of eating areas to dine in. We were able to organise an afternoon tea for one of her friends and we joined in the quiz night. The home also allowed Holy Communion to be brought in for my Aunt which was very important to her and very much appreciated.
11 September 2025
On visiting West Hall I was struck by the peaceful, calm atmosphere and knew immediately that it was the place where I wanted my husband to be care for in a safe environment. From the first enquiry to his admission and subsequently being a resident here, I have found all staff to be friendly, compassionate , kind and professional. Residents are treated with dignity and I was/am very pleased with the individualised care my husband is receiving. Meals are nurturing and well presented, and the rooms are spacious and well decorated. I cannot thank the staff enough for all that they have done to help my husband to settle in well and to help me as well. I feel that this is indeed the right place for him. Thank you West Hall Lodge.
05 September 2025
We had a lovely coffee morning meeting, lots of residents and shared stories of holidays.
25 July 2025
Very positive - I was pleased to see how well my friends had settled.
23 July 2025
Our mum has been at West Hall for over 5 years. During her time in Birch Lodge she has always seen treated with the utmost respect, dignity and above all, kindness. We couldn't be happier as a family. Birch, led by a brilliant staff member, always been helpful, supportive and pro-active when dealing with any issues concerning mum. My sisters and I will be forever grateful for the brilliant care mum receives at West Hall.
18 July 2025
Cannot recommend West Hall enough. Staff are amazing and have really helped Mum settle in. Was very nervous about her going into a home as I know she never wanted to but it didn't take long at all for her to settle in .
17 July 2025
My mother has been on Birch Lodge for 7 months now and she has settled in well and become a much happier person. The care she has been given, led by a member of staff, has been exemplary. She is cared for by people who understand the care she needs, and it is tailored for her. My father has been to visit her from another Lodge on an almost daily basis and has been made welcome too. This member of staff is a wonderful manager, and I appreciate all her support.
11 July 2025
The staff have always been very friendly and helpful and the home is set in beautiful grounds. My mother is very happy here and we enjoy our visits. I would be happy to recommend West Hall care home.
10 July 2025
I needed help with some friends in hospital who needed some extra care. I called West Hall and my friend was there within the hour and arranged for the couple to trasnported to West Hall. She has made it's a pain free transition and they are now receiving the best level of respite care.
08 July 2025
I came to see my nan and the staff were so kind and caring. They really make an effort with the residents and our family. We weren't on a walk around the grounds, everyone was so helpful. They are so friendly whenever I come to visit. It's a beautiful place with beautiful people and I'm so glad my nan is here.
01 July 2025
Wonderful staff. My friend looks better than every. Very happy.
30 June 2025
West Hall has been a haven for my mother and reassurance to her family that she is happy, safe and well looked after. All the staff are amazing and so helpful and kind.
27 June 2025
The care provided on Birch Lodge is excellent, always clean, good always looks lovely and the staff are welcoming and kind. The weekly trips are always much appreciated. Our relatives personal care is always well attended to and she seems happy.
24 June 2025
- Very impressed - Caring staff, friendly and approachable - So pleased my father was settled in so well and is happy - Lovely surroundings
16 June 2025
Excellent care. Lovely Bistro. Really caring and kind helpers. Beautiful building and garden.
13 June 2025
Entertainment, this was often with singers and residents enjoyed it ( so did I). Overall, I did find West Hall a wonderful care home with the fantastic care they give my sister. She is very happy here.
19 May 2025
Most enjoyable scrabble this pm. Everyone very friendly this my home now.
14 May 2025
We had an afternoon full of laughter and enjoyment, run by the activity coordinator and 2 carers with 7 residents. I have always enjoyed all the activities organised by the coordinator and his colleagues, also the food, etc in the bistro.
14 May 2025
It was a really good laugh!! Thanks to a brilliant organiser. A perfect way to use your brain, enjoy the sunshine and feel really uplifted at the end.
09 May 2025
After 6 years of visiting - the standard of care and the quality of the staff has never been anything other than exceptional. West Hall stands head and shoulders above any other homes I have been involved with. Thank you.
Latest Reviews for West Hall
15 September 2025
My Aunt went into West Hall for 2 weeks of respite care, whilst my cousin went away. She suffers from the mild stages of dementia and was assessed as needing to go into Maple Lodge to monitor her more closely at night. Every member of staff I and my cousin came into contact with was friendly, personable and engaging. They all seemed eager to please and listened to all of our requests regarding my Aunt. Many of the staff have worked there for a long time. The home is very light and airy and has a very cheery atmosphere. There seems to be a good morale between all of the staff and the residents. My Aunt's room had an en suite, was very clean and comfortable and let a lot of light in. There are daily activities, regular outings and a choice of eating areas to dine in. We were able to organise an afternoon tea for one of her friends and we joined in the quiz night. The home also allowed Holy Communion to be brought in for my Aunt which was very important to her and very much appreciated.
11 September 2025
On visiting West Hall I was struck by the peaceful, calm atmosphere and knew immediately that it was the place where I wanted my husband to be care for in a safe environment. From the first enquiry to his admission and subsequently being a resident here, I have found all staff to be friendly, compassionate , kind and professional. Residents are treated with dignity and I was/am very pleased with the individualised care my husband is receiving. Meals are nurturing and well presented, and the rooms are spacious and well decorated. I cannot thank the staff enough for all that they have done to help my husband to settle in well and to help me as well. I feel that this is indeed the right place for him. Thank you West Hall Lodge.
05 September 2025
We had a lovely coffee morning meeting, lots of residents and shared stories of holidays.
25 July 2025
Very positive - I was pleased to see how well my friends had settled.
23 July 2025
Our mum has been at West Hall for over 5 years. During her time in Birch Lodge she has always seen treated with the utmost respect, dignity and above all, kindness. We couldn't be happier as a family. Birch, led by a brilliant staff member, always been helpful, supportive and pro-active when dealing with any issues concerning mum. My sisters and I will be forever grateful for the brilliant care mum receives at West Hall.
18 July 2025
Cannot recommend West Hall enough. Staff are amazing and have really helped Mum settle in. Was very nervous about her going into a home as I know she never wanted to but it didn't take long at all for her to settle in .
17 July 2025
My mother has been on Birch Lodge for 7 months now and she has settled in well and become a much happier person. The care she has been given, led by a member of staff, has been exemplary. She is cared for by people who understand the care she needs, and it is tailored for her. My father has been to visit her from another Lodge on an almost daily basis and has been made welcome too. This member of staff is a wonderful manager, and I appreciate all her support.
11 July 2025
The staff have always been very friendly and helpful and the home is set in beautiful grounds. My mother is very happy here and we enjoy our visits. I would be happy to recommend West Hall care home.
10 July 2025
I needed help with some friends in hospital who needed some extra care. I called West Hall and my friend was there within the hour and arranged for the couple to trasnported to West Hall. She has made it's a pain free transition and they are now receiving the best level of respite care.
08 July 2025
I came to see my nan and the staff were so kind and caring. They really make an effort with the residents and our family. We weren't on a walk around the grounds, everyone was so helpful. They are so friendly whenever I come to visit. It's a beautiful place with beautiful people and I'm so glad my nan is here.
01 July 2025
Wonderful staff. My friend looks better than every. Very happy.
30 June 2025
West Hall has been a haven for my mother and reassurance to her family that she is happy, safe and well looked after. All the staff are amazing and so helpful and kind.
27 June 2025
The care provided on Birch Lodge is excellent, always clean, good always looks lovely and the staff are welcoming and kind. The weekly trips are always much appreciated. Our relatives personal care is always well attended to and she seems happy.
24 June 2025
- Very impressed - Caring staff, friendly and approachable - So pleased my father was settled in so well and is happy - Lovely surroundings
16 June 2025
Excellent care. Lovely Bistro. Really caring and kind helpers. Beautiful building and garden.
13 June 2025
Entertainment, this was often with singers and residents enjoyed it ( so did I). Overall, I did find West Hall a wonderful care home with the fantastic care they give my sister. She is very happy here.
19 May 2025
Most enjoyable scrabble this pm. Everyone very friendly this my home now.
14 May 2025
We had an afternoon full of laughter and enjoyment, run by the activity coordinator and 2 carers with 7 residents. I have always enjoyed all the activities organised by the coordinator and his colleagues, also the food, etc in the bistro.
14 May 2025
It was a really good laugh!! Thanks to a brilliant organiser. A perfect way to use your brain, enjoy the sunshine and feel really uplifted at the end.
09 May 2025
After 6 years of visiting - the standard of care and the quality of the staff has never been anything other than exceptional. West Hall stands head and shoulders above any other homes I have been involved with. Thank you.