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Parvis Road, off Parvis Road, West Byfleet, KT14 6EY
View Full Details of West HallLatest Reviews for West Hall
31 October 2025
My father has been living at West Hall for over six years and is completely dependent on the staff for all his needs. His carers have taken time and trouble to understand his needs and preferences, and even though he is immobile and non-verbal, they ensure he takes part in activities and events. The team have also helped and supported me in applying for funding. Excellent.
16 October 2025
I came to visit my friend, who has been here for a few years. The staff are amazing, including those at reception. They acknowledge you, they show their care and love. The place is super clean and welcoming.
07 October 2025
Having had experience of quite a few care homes over the years with family members with dementia, I find the facilities and environment here excellent and staff attentive. My friend has settled in very quickly and happily. Highly recommend this care home.
03 October 2025
Everyone is polite. Greeted by name. It has a village feel and has beautiful gardens to walk with a safe surface for wheelchairs. Lovely garden room with coffee and cakes to help yourself to when visiting.
02 October 2025
The staff are always so friendly and welcoming. A truly well run home and a pleasure to visit!
25 September 2025
All the carers were extremely caring and kind and were always happy to help and support me. The activities were many and varied and wonderful. I enjoyed being at the the Manor House for lunch and various activities and and the Daisy,Daisy Bike. I thought my room was wonderful and comfortable. I enjoyed being in the grounds on many occasions when there are many trees and flowers.
25 September 2025
Our mother has recently moved into West Hall (Birch Lodge), and our experience this far exceeded our expectations. We were quite apprehensive about the transition but the staff were so kind and supportive to our mother and all of us as a family. For the last few weeks, we have felt more and more comfortable with mum being here with regular updates and photos being sent. Mum also looks happy and well looked after and she has certainly settled into her comfortable surrounding far quicker than we imagined. The staff are so caring which is clear to see.
24 September 2025
Heart warming visit to see my 96 year old aunty. Friendly, welcoming staff. Their passion for caring for elders shines through. My aunt is in a safe pair of hands.
15 September 2025
My Aunt went into West Hall for 2 weeks of respite care, whilst my cousin went away. She suffers from the mild stages of dementia and was assessed as needing to go into Maple Lodge to monitor her more closely at night. Every member of staff I and my cousin came into contact with was friendly, personable and engaging. They all seemed eager to please and listened to all of our requests regarding my Aunt. Many of the staff have worked there for a long time. The home is very light and airy and has a very cheery atmosphere. There seems to be a good morale between all of the staff and the residents. My Aunt's room had an en suite, was very clean and comfortable and let a lot of light in. There are daily activities, regular outings and a choice of eating areas to dine in. We were able to organise an afternoon tea for one of her friends and we joined in the quiz night. The home also allowed Holy Communion to be brought in for my Aunt which was very important to her and very much appreciated.
11 September 2025
On visiting West Hall I was struck by the peaceful, calm atmosphere and knew immediately that it was the place where I wanted my husband to be care for in a safe environment. From the first enquiry to his admission and subsequently being a resident here, I have found all staff to be friendly, compassionate , kind and professional. Residents are treated with dignity and I was/am very pleased with the individualised care my husband is receiving. Meals are nurturing and well presented, and the rooms are spacious and well decorated. I cannot thank the staff enough for all that they have done to help my husband to settle in well and to help me as well. I feel that this is indeed the right place for him. Thank you West Hall Lodge.
05 September 2025
We had a lovely coffee morning meeting, lots of residents and shared stories of holidays.
25 July 2025
Very positive - I was pleased to see how well my friends had settled.
23 July 2025
Our mum has been at West Hall for over 5 years. During her time in Birch Lodge she has always seen treated with the utmost respect, dignity and above all, kindness. We couldn't be happier as a family. Birch, led by a brilliant staff member, always been helpful, supportive and pro-active when dealing with any issues concerning mum. My sisters and I will be forever grateful for the brilliant care mum receives at West Hall.
18 July 2025
Cannot recommend West Hall enough. Staff are amazing and have really helped Mum settle in. Was very nervous about her going into a home as I know she never wanted to but it didn't take long at all for her to settle in .
17 July 2025
My mother has been on Birch Lodge for 7 months now and she has settled in well and become a much happier person. The care she has been given, led by a member of staff, has been exemplary. She is cared for by people who understand the care she needs, and it is tailored for her. My father has been to visit her from another Lodge on an almost daily basis and has been made welcome too. This member of staff is a wonderful manager, and I appreciate all her support.
11 July 2025
The staff have always been very friendly and helpful and the home is set in beautiful grounds. My mother is very happy here and we enjoy our visits. I would be happy to recommend West Hall care home.
10 July 2025
I needed help with some friends in hospital who needed some extra care. I called West Hall and my friend was there within the hour and arranged for the couple to trasnported to West Hall. She has made it's a pain free transition and they are now receiving the best level of respite care.
08 July 2025
I came to see my nan and the staff were so kind and caring. They really make an effort with the residents and our family. We weren't on a walk around the grounds, everyone was so helpful. They are so friendly whenever I come to visit. It's a beautiful place with beautiful people and I'm so glad my nan is here.
01 July 2025
Wonderful staff. My friend looks better than every. Very happy.
30 June 2025
West Hall has been a haven for my mother and reassurance to her family that she is happy, safe and well looked after. All the staff are amazing and so helpful and kind.
Latest Reviews for West Hall
31 October 2025
My father has been living at West Hall for over six years and is completely dependent on the staff for all his needs. His carers have taken time and trouble to understand his needs and preferences, and even though he is immobile and non-verbal, they ensure he takes part in activities and events. The team have also helped and supported me in applying for funding. Excellent.
16 October 2025
I came to visit my friend, who has been here for a few years. The staff are amazing, including those at reception. They acknowledge you, they show their care and love. The place is super clean and welcoming.
07 October 2025
Having had experience of quite a few care homes over the years with family members with dementia, I find the facilities and environment here excellent and staff attentive. My friend has settled in very quickly and happily. Highly recommend this care home.
03 October 2025
Everyone is polite. Greeted by name. It has a village feel and has beautiful gardens to walk with a safe surface for wheelchairs. Lovely garden room with coffee and cakes to help yourself to when visiting.
02 October 2025
The staff are always so friendly and welcoming. A truly well run home and a pleasure to visit!
25 September 2025
All the carers were extremely caring and kind and were always happy to help and support me. The activities were many and varied and wonderful. I enjoyed being at the the Manor House for lunch and various activities and and the Daisy,Daisy Bike. I thought my room was wonderful and comfortable. I enjoyed being in the grounds on many occasions when there are many trees and flowers.
25 September 2025
Our mother has recently moved into West Hall (Birch Lodge), and our experience this far exceeded our expectations. We were quite apprehensive about the transition but the staff were so kind and supportive to our mother and all of us as a family. For the last few weeks, we have felt more and more comfortable with mum being here with regular updates and photos being sent. Mum also looks happy and well looked after and she has certainly settled into her comfortable surrounding far quicker than we imagined. The staff are so caring which is clear to see.
24 September 2025
Heart warming visit to see my 96 year old aunty. Friendly, welcoming staff. Their passion for caring for elders shines through. My aunt is in a safe pair of hands.
15 September 2025
My Aunt went into West Hall for 2 weeks of respite care, whilst my cousin went away. She suffers from the mild stages of dementia and was assessed as needing to go into Maple Lodge to monitor her more closely at night. Every member of staff I and my cousin came into contact with was friendly, personable and engaging. They all seemed eager to please and listened to all of our requests regarding my Aunt. Many of the staff have worked there for a long time. The home is very light and airy and has a very cheery atmosphere. There seems to be a good morale between all of the staff and the residents. My Aunt's room had an en suite, was very clean and comfortable and let a lot of light in. There are daily activities, regular outings and a choice of eating areas to dine in. We were able to organise an afternoon tea for one of her friends and we joined in the quiz night. The home also allowed Holy Communion to be brought in for my Aunt which was very important to her and very much appreciated.
11 September 2025
On visiting West Hall I was struck by the peaceful, calm atmosphere and knew immediately that it was the place where I wanted my husband to be care for in a safe environment. From the first enquiry to his admission and subsequently being a resident here, I have found all staff to be friendly, compassionate , kind and professional. Residents are treated with dignity and I was/am very pleased with the individualised care my husband is receiving. Meals are nurturing and well presented, and the rooms are spacious and well decorated. I cannot thank the staff enough for all that they have done to help my husband to settle in well and to help me as well. I feel that this is indeed the right place for him. Thank you West Hall Lodge.
05 September 2025
We had a lovely coffee morning meeting, lots of residents and shared stories of holidays.
25 July 2025
Very positive - I was pleased to see how well my friends had settled.
23 July 2025
Our mum has been at West Hall for over 5 years. During her time in Birch Lodge she has always seen treated with the utmost respect, dignity and above all, kindness. We couldn't be happier as a family. Birch, led by a brilliant staff member, always been helpful, supportive and pro-active when dealing with any issues concerning mum. My sisters and I will be forever grateful for the brilliant care mum receives at West Hall.
18 July 2025
Cannot recommend West Hall enough. Staff are amazing and have really helped Mum settle in. Was very nervous about her going into a home as I know she never wanted to but it didn't take long at all for her to settle in .
17 July 2025
My mother has been on Birch Lodge for 7 months now and she has settled in well and become a much happier person. The care she has been given, led by a member of staff, has been exemplary. She is cared for by people who understand the care she needs, and it is tailored for her. My father has been to visit her from another Lodge on an almost daily basis and has been made welcome too. This member of staff is a wonderful manager, and I appreciate all her support.
11 July 2025
The staff have always been very friendly and helpful and the home is set in beautiful grounds. My mother is very happy here and we enjoy our visits. I would be happy to recommend West Hall care home.
10 July 2025
I needed help with some friends in hospital who needed some extra care. I called West Hall and my friend was there within the hour and arranged for the couple to trasnported to West Hall. She has made it's a pain free transition and they are now receiving the best level of respite care.
08 July 2025
I came to see my nan and the staff were so kind and caring. They really make an effort with the residents and our family. We weren't on a walk around the grounds, everyone was so helpful. They are so friendly whenever I come to visit. It's a beautiful place with beautiful people and I'm so glad my nan is here.
01 July 2025
Wonderful staff. My friend looks better than every. Very happy.
30 June 2025
West Hall has been a haven for my mother and reassurance to her family that she is happy, safe and well looked after. All the staff are amazing and so helpful and kind.