Submit a Review for West Hall
Parvis Road, off Parvis Road, West Byfleet, KT14 6EY
View full details of West HallLatest Reviews for West Hall
02 March 2026
I would just like to say how impressed my family were with the thoughtful and proactive way Oak Lodge management dealt with a change of routine, which had unsettled our mother. Once the reasons for the move had been explained, it became obvious it had been made in mother's best interests, and we
were filled with admiration by the Lodge's swift adjustment of the plan to reassure her while still ensuring the safest outcome for her. The new setup meant everyone was happy. Thank you not just for listening but for taking action so promptly.
23 February 2026
My husband has been well cared for.
29 January 2026
My husband recently stayed at Birch Lodge within West Hall for respite care, and we were extremely pleased with the experience. The staff were very friendly, kind, attentive, and treated him with genuine respect. They took the time to get to know him quickly, and included him in two outings during
his stay with them. The meals were excellent, and he was cared for with real kindness, which gave our whole family great peace of mind.
14 January 2026
I would like to say a big thank from the family to the team at West Hall for the quick turnaround for mum when she was discharged from hospital just before Christmas. To enable mum to have some rest-bite for three weeks the care team assessed mum at short notice. Thank you for the professional care
mum had during her stay it has been appreciated.
13 January 2026
My brother has been and continues to be looked after very well. All the staff I speak to know my brother well, and cater for his individual needs. The staff are happy and really engage with my brother which improves his quality of life.
06 January 2026
When I first contacted West Hall for a room I had left it till the last minute. I was treated very efficiently and a room was found; it didn't matter if I was discharged from hospital a day later than expected. The room was bigger than expected (I have a bit of claustrophobia) with a nice view. I
could have breakfast in bed. I was given 2 nice showers. The facilities were clean and the staff very kind. I would recommend it to anyone. I was sorry I didn't try any of the activities.
10 December 2025
Really amazing team, giving wonderful care. It's a lovely place. Thank you.
10 December 2025
Staff are all friendly and really helpful. I have full confidence that my mother receives excellent care and has become more alert, having moved to Birch Lodge.
The manager, Marg & team head Suraj go the extra mile to care for the residents, taking time to get to know individual needs.
02 December 2025
Delightful afternoon with a pianist, tunes amazing, so many words I remembered. So versatile on the piano - super. So enjoyable. Thank you.
02 December 2025
Thoroughly enjoyed this afternoons entertainment. Lovely singer and pianist. Hope he comes again.
11 November 2025
My husband has settled in very well at West Hall and the staff have been very caring and informative. They have been very flexible and have done everything they can to keep my husband happy. He has been on 3 trips out which he seemed to enjoy and the staff are happy to take him out in the fresh air
for walks in the garden.
31 October 2025
My father has been living at West Hall for over six years and is completely dependent on the staff for all his needs. His carers have taken time and trouble to understand his needs and preferences, and even though he is immobile and non-verbal, they ensure he takes part in activities and events. The
team have also helped and supported me in applying for funding. Excellent.
16 October 2025
I came to visit my friend, who has been here for a few years. The staff are amazing, including those at reception. They acknowledge you, they show their care and love. The place is super clean and welcoming.
07 October 2025
Having had experience of quite a few care homes over the years with family members with dementia, I find the facilities and environment here excellent and staff attentive. My friend has settled in very quickly and happily. Highly recommend this care home.
03 October 2025
Everyone is polite. Greeted by name. It has a village feel and has beautiful gardens to walk with a safe surface for wheelchairs. Lovely garden room with coffee and cakes to help yourself to when visiting.
02 October 2025
The staff are always so friendly and welcoming. A truly well run home and a pleasure to visit!
25 September 2025
All the carers were extremely caring and kind and were always happy to help and support me. The activities were many and varied and wonderful. I enjoyed being at the the Manor House for lunch and various activities and and the Daisy,Daisy Bike. I thought my room was wonderful and comfortable. I
enjoyed being in the grounds on many occasions when there are many trees and flowers.
25 September 2025
Our mother has recently moved into West Hall (Birch Lodge), and our experience this far exceeded our expectations. We were quite apprehensive about the transition but the staff were so kind and supportive to our mother and all of us as a family. For the last few weeks, we have felt more and more
comfortable with mum being here with regular updates and photos being sent. Mum also looks happy and well looked after and she has certainly settled into her comfortable surrounding far quicker than we imagined. The staff are so caring which is clear to see.
24 September 2025
Heart warming visit to see my 96 year old aunty.
Friendly, welcoming staff. Their passion for caring for elders shines through.
My aunt is in a safe pair of hands.
15 September 2025
My Aunt went into West Hall for 2 weeks of respite care, whilst my cousin went away.
She suffers from the mild stages of dementia and was assessed as needing to go into Maple Lodge to monitor her more closely at night.
Every member of staff I and my cousin came into contact with was friendly,
personable and engaging. They all seemed eager to please and listened to all of our requests regarding my Aunt. Many of the staff have worked there for a long time.
The home is very light and airy and has a very cheery atmosphere. There seems to be a good morale between all of the staff and the residents. My Aunt's room had an en suite, was very clean and comfortable and let a lot of light in.
There are daily activities, regular outings and a choice of eating areas to dine in.
We were able to organise an afternoon tea for one of her friends and we joined in the quiz night. The home also allowed Holy Communion to be brought in for my Aunt which was very important to her and very much appreciated.
Latest Reviews for West Hall
02 March 2026
I would just like to say how impressed my family were with the thoughtful and proactive way Oak Lodge management dealt with a change of routine, which had unsettled our mother. Once the reasons for the move had been explained, it became obvious it had been made in mother's best interests, and we
were filled with admiration by the Lodge's swift adjustment of the plan to reassure her while still ensuring the safest outcome for her. The new setup meant everyone was happy. Thank you not just for listening but for taking action so promptly.
23 February 2026
My husband has been well cared for.
29 January 2026
My husband recently stayed at Birch Lodge within West Hall for respite care, and we were extremely pleased with the experience. The staff were very friendly, kind, attentive, and treated him with genuine respect. They took the time to get to know him quickly, and included him in two outings during
his stay with them. The meals were excellent, and he was cared for with real kindness, which gave our whole family great peace of mind.
14 January 2026
I would like to say a big thank from the family to the team at West Hall for the quick turnaround for mum when she was discharged from hospital just before Christmas. To enable mum to have some rest-bite for three weeks the care team assessed mum at short notice. Thank you for the professional care
mum had during her stay it has been appreciated.
13 January 2026
My brother has been and continues to be looked after very well. All the staff I speak to know my brother well, and cater for his individual needs. The staff are happy and really engage with my brother which improves his quality of life.
06 January 2026
When I first contacted West Hall for a room I had left it till the last minute. I was treated very efficiently and a room was found; it didn't matter if I was discharged from hospital a day later than expected. The room was bigger than expected (I have a bit of claustrophobia) with a nice view. I
could have breakfast in bed. I was given 2 nice showers. The facilities were clean and the staff very kind. I would recommend it to anyone. I was sorry I didn't try any of the activities.
10 December 2025
Really amazing team, giving wonderful care. It's a lovely place. Thank you.
10 December 2025
Staff are all friendly and really helpful. I have full confidence that my mother receives excellent care and has become more alert, having moved to Birch Lodge.
The manager, Marg & team head Suraj go the extra mile to care for the residents, taking time to get to know individual needs.
02 December 2025
Delightful afternoon with a pianist, tunes amazing, so many words I remembered. So versatile on the piano - super. So enjoyable. Thank you.
02 December 2025
Thoroughly enjoyed this afternoons entertainment. Lovely singer and pianist. Hope he comes again.
11 November 2025
My husband has settled in very well at West Hall and the staff have been very caring and informative. They have been very flexible and have done everything they can to keep my husband happy. He has been on 3 trips out which he seemed to enjoy and the staff are happy to take him out in the fresh air
for walks in the garden.
31 October 2025
My father has been living at West Hall for over six years and is completely dependent on the staff for all his needs. His carers have taken time and trouble to understand his needs and preferences, and even though he is immobile and non-verbal, they ensure he takes part in activities and events. The
team have also helped and supported me in applying for funding. Excellent.
16 October 2025
I came to visit my friend, who has been here for a few years. The staff are amazing, including those at reception. They acknowledge you, they show their care and love. The place is super clean and welcoming.
07 October 2025
Having had experience of quite a few care homes over the years with family members with dementia, I find the facilities and environment here excellent and staff attentive. My friend has settled in very quickly and happily. Highly recommend this care home.
03 October 2025
Everyone is polite. Greeted by name. It has a village feel and has beautiful gardens to walk with a safe surface for wheelchairs. Lovely garden room with coffee and cakes to help yourself to when visiting.
02 October 2025
The staff are always so friendly and welcoming. A truly well run home and a pleasure to visit!
25 September 2025
All the carers were extremely caring and kind and were always happy to help and support me. The activities were many and varied and wonderful. I enjoyed being at the the Manor House for lunch and various activities and and the Daisy,Daisy Bike. I thought my room was wonderful and comfortable. I
enjoyed being in the grounds on many occasions when there are many trees and flowers.
25 September 2025
Our mother has recently moved into West Hall (Birch Lodge), and our experience this far exceeded our expectations. We were quite apprehensive about the transition but the staff were so kind and supportive to our mother and all of us as a family. For the last few weeks, we have felt more and more
comfortable with mum being here with regular updates and photos being sent. Mum also looks happy and well looked after and she has certainly settled into her comfortable surrounding far quicker than we imagined. The staff are so caring which is clear to see.
24 September 2025
Heart warming visit to see my 96 year old aunty.
Friendly, welcoming staff. Their passion for caring for elders shines through.
My aunt is in a safe pair of hands.
15 September 2025
My Aunt went into West Hall for 2 weeks of respite care, whilst my cousin went away.
She suffers from the mild stages of dementia and was assessed as needing to go into Maple Lodge to monitor her more closely at night.
Every member of staff I and my cousin came into contact with was friendly,
personable and engaging. They all seemed eager to please and listened to all of our requests regarding my Aunt. Many of the staff have worked there for a long time.
The home is very light and airy and has a very cheery atmosphere. There seems to be a good morale between all of the staff and the residents. My Aunt's room had an en suite, was very clean and comfortable and let a lot of light in.
There are daily activities, regular outings and a choice of eating areas to dine in.
We were able to organise an afternoon tea for one of her friends and we joined in the quiz night. The home also allowed Holy Communion to be brought in for my Aunt which was very important to her and very much appreciated.