West Hall, West Byfleet, Surrey
West Hall, West Byfleet, Surrey
West Hall, West Byfleet, Surrey

Anchor’s West Hall is a unique and meticulously designed flagship care home. It is currently their largest home to receive an Outstanding rating from the CQC in October 2016.

West Hall comprises of an 18th century listed manor house, with three purpose-built, contemporary lodge residences radiating from it, all set in peaceful and impressive grounds. The manor house has been extensively refurbished and provides a bistro, a private dining suite and a library.

The three lodge residences have been specifically designed with the latest technology to provide luxury accommodation including spa baths and spacious bedrooms assisted with environmentally friendly energy including solar power and the use of organic material for insulation.

Residential care at West Hall is personally tailored to meet the individual needs of customers, thereby improving their quality of life. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. It is England’s largest provider of housing and care for those aged over 55 years and has almost 50 years’ experience as a not-for-profit provider of services to older people. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice and the Anchor Dementia Care Team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015.

Group: Anchor

Person in charge: Tracy Manzi (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 117 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 117

Rooms with ensuite WC: 117

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on West Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 08 Nov 2017

We currently have three care vacancies. For further details, please contact West Hall directly.

Reviews

9.1 West Hall has a Review Score of 9.1 (9.059)

The Review Score of 9.1 (maximum of 10) for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for West Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.76 for West Hall is calculated as follows: ( (193 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.299 Points relating to the number of positive Reviews for West Hall is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.4 positive Reviews (117 registered maximum number of service users ÷ 5). 7 Reviews ÷ 23.4 Target = 0.299

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend West Hall?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to West Hall

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother spent two weeks respite at West Hall. The care she was given was excellent. The staff kind and helpful. The grounds and facilities lovely, any additional requirements for my mother were facilities. This is the second time my mother has stayed here and is happy to continue in the future.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

West Hall provides simply outstanding care and unrivalled resources. Without exception, the staff are wonderful, attentive, and utterly professional. They are highly trained and a pleasure to see each time my family and I visit. Circumstances have dictated that we move our Father to a new home nearer to his family, our sincere wish is that the new home begins to match the quality of West Hall.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

West Hall has a very calm and welcoming atmosphere. The managers and their team of carers are extremely dedicated to their jobs. They always treat my husband with dignity, talk to him kindly and are always thoughtful of the best way to help him.

After being extremely ill and in hospital, he returned to West Hall for palliative care and five weeks on, he has made remarkable progress. This is down to the diligence of the care team and I can't thank them enough.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at West Hall have been tremendous and so much better than previous homes I have experienced. My mother has advanced Alzheimers and is currently going through a difficult period.
The staff, however, have been very pro-active to provide mum with the support she needs.
I have also been extremely impressed by the management.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My parents became residents at West Hall about 18 months ago and they have both received wonderful care. They have been treated with dignity and respect and my mother, who has Alzheimer's, is more relaxed and settled than I could have hoped for due to the experienced and caring staff. There is always someone available to answer questions or discuss any problems that may arise and I have never felt that any concerns are being swept aside or the staff are too busy to listen. West Hall is ideal for anyone who loves nature, due to its extensive grounds and my parents have really enjoyed being taken out for walks in the fresh air. We looked at several care homes in the area and are very pleased we chose West Hall.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are the jewel in the crown at West Hall. The level of care and consideration is excellent. My Father-in-law is treated with great respect. The buildings and grounds are superb and kept to a high standard. The activities and food are varied and well run. Unfortunately, the design of the lodges and lack of air conditioning make the accommodation unbearably hot at times.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nigel Allen, General Manager at West Hall responded to this review on 28 Nov 2016:

Thank you for your nice review and your feedback on the lodges and air conditioning. We are working to improve the ventilation before next summer and we are confident the improvements shall make West Hall an even more comfortable environment with greater access to the fabulous balconies in our lodges and so allow natural cool breezes to circulate through the living areas.

My only sadness is that I didn't find West Hall or the team at Anchor sooner! From the day I went to check it out in July to when I saw Daddy last week, I have nothing but praise for the people and the place. It is now a joy to visit him (and the rest of the residents!!) and he himself is a changed man. No more frantic phone calls begging to be let out; just a contented 91-year-old living in an amazing place that has done everything to make him and us, his family, feel life is good. Long may it continue and thank you to all the team, you are amazing!

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

West Hall is a wonderful place. I was worried about moving my mum, who has dementia, into a care home but she has had the most excellent care; the staff are fantastic, genuinely caring and friendly. The surroundings at West Hall sold it for me, as she can go on lovely walks in the extensive grounds. The trips and activities are great. She went to Madam Tussaud's on the tube (with 1 to 1 care support) and had a pub meal. She has been to the seaside twice this summer, even had a paddle in the sea. She has done so much more than she ever did when she lived on her own. There is something for her to do every day and the food is good too. I cannot imagine a nicer place for mum to be.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at West Hall for the past year and a half. During that time she has been looked after by extremely friendly, knowledgeable and cheerful staff who have always been there to help when needed. The accommodation, food and facilities have been second to none, and the beautiful secure grounds add an extra safe outdoor environment for the residents.

Everyone from reception to management help make the residents, relatives and visitors feel at home. Our grandchildren love visiting their Great-Grandmother and my sister and I can relax in the knowledge that our mother is getting the best care that a residential home can offer.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful thoughtful, attentive care from Anchor staff who develop a caring relationship with the residents in a beautiful parkland setting with very pleasant and comfortable living accommodation. Lots of activities for residents.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care, love, friendliness and professionalism that was given to my husband on his return from a short stay in hospital was overwhelming. The kindness and encouragement to get him up and moving is awesome. Thank you, one and all, their attitude is only positive.

How likely would you be to recommend West Hall? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mother, who suffers from Dementia, has been at West Hall on her own since my Father passed away at West Hall in June 2015. Since then she has received good support from all the staff as she does not remember that her husband is no longer alive.
Each week I receive an itinerary of the next week's activities which not only take place on site but there are regular and varied trips out which include trips to the coast in the summer, canal trips, gardens, as well as many others. The trips are therapeutic for her as a change of scenery does her a lot of good.
Having my Mother in the care of West Hall allows us to get on with our lives knowing she is being well looked after.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The staff at West Hall have been fantastic in caring for my father. He suffers from dementia and their gentle, caring and patient approach helps his condition. The surroundings are beautiful and well maintained, it's more like a hotel than a care home! Residents receive excellent food whether eaten in their accommodation lodges or in the bistro.
Thanks to all the staff at West Hall for their care and support to the whole family.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is an excellent care home which I would recommend to anyone; the facilities are excellent: e.g. shower room, outdoor patio, and wi-fi connection, as are the fittings and furnishings. The home has also been designed to be very wheelchair friendly. The staff and management are also very friendly and supportive. The home is also set in very attractive and well-maintained gardens.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father had a very positive experience at West Hall. The food was always balanced and attractively served. There were plenty of daily activities, including outside entertainment, singers, music etc. The activities team are very hands on, and have good relationships with individual residents. The standard of care was very respectful and everyone was very hard working, always well presented and their training was always of a high standard. Always compassionate, fun and aware of medical conditions. My father who has Alzheimer's benefitted in many ways from his precious time at West Hall.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Both I and all my family are extremely impressed by the care home the quality of staff and especially the personal care they provide. It is clearly a home that does care for the residents. This means so much to our family whilst we all endure the terrible effect my wife's illness has on her and all who love her. I cannot speak highly enough of the standards and values that are so clearly part of the DNA of West Hall.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband had to go into respite care in January 2016. The local care home was unsatisfactory as it made him aggressive (he was taken into care for that reason). We, the family found West Hall on-line and visited. The home understands Alzheimer's and Dementia. They have plenty of staff who believe and carry out gentle guidance. Trips outside 5 times a week, visitors are welcome including children and pets. The grounds are lovely and open to both residents and visitors. He has been there and happy for 8 months.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident for about three weeks and so far we are delighted we chose West Hall, for the standard of care and kindness shown to my mother and ourselves has been above our expectations.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I came for a fortnight respite care following abdominal surgery at a nearby hospital as there was no one to look after me at home. While the care was excellent, it was not made entirely clear to me that almost all the other residents were there because of dementia to a greater or lesser degree. Had I known this, I would probably still have come because of urgent needs, but it did mean there was no 'companionship'. (I should add that the person for whom I myself am the carer was there too and it was more appropriate for her).

How likely would you be to recommend West Hall? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Value for Money: Good

Very impressed at the care, attention - dedication of all staff. Kindness, patience and respect all strong features.

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My elderly disabled father has been a resident at West Hall since Sept 15 and I am absolutely delighted with the care and attention that the West Hall team have given him. Nothing is too much trouble and they genuinely do care about his health and well-being. The facilities are modern, clean and spacious with a traditional feel that is warm, comforting and cosy. My father is very comfortable at West Hall and rates the care team exceptionally high - he has complete confidence in their ability to look after his needs and often remarks on their friendly, warm approach to him.

Thank you West Hall

How likely would you be to recommend West Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

October 2016

CQC Outstanding Rating

Recipient: West Hall

Date: Monday 17 Oct 2016

more details

2012 National Dementia Care Awards Winner

Recipient: West Hall

Date: Wednesday 31 Oct 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at West Hall