
Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)

The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)

The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)

Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)

The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)

The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)

Anchor’s West Hall is a unique and meticulously designed flagship care home.
West Hall comprises of an 18th century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The home was rated Outstanding in the most recent CQC inspection.
The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.
West Hall is set in extensive grounds...
Care Provided by West Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 117 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact West Hall for full pricing details and T&Cs.
Contact West Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Paula Rifai(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (117)
- Single Rooms with ensuite Wet Room (117)
Visiting
- Visitors are welcome at West Hall.
Parking
- Onsite parking is available, including disabled spaces.
West Hall Reviews (215)
West Hall has a Review Score of 9.9 (9.857) out of 10, based on 73 reviews in the last 2 years.
Over all time West Hall has 215 reviews.
Excellent care. Lovely Bistro. Really caring and kind helpers. Beautiful building and garden.
Entertainment, this was often with singers and residents enjoyed it ( so did I). Overall, I did find West Hall a wonderful care home with the fantastic care they give my sister. She is very happy here.
Most enjoyable scrabble this pm. Everyone very friendly this my home now.
I have always enjoyed all the activities organised by the coordinator and his colleagues, also the food, etc in the bistro.
Thanks to a brilliant organiser.
A perfect way to use your brain, enjoy the sunshine and feel really uplifted at the end.
West Hall stands head and shoulders above any other homes I have been involved with. Thank you.
All the staff work extremely hard and their care and dedication is second to none.
Very many thanks.
My father has been a resident in Birch Lodge for four years and we have been so grateful for the wonderful care and love he has received from the staff. Nearly all the staff have been here the whole time and this says so much about the excellent care they provide. Communication with us about our father is really good, also. Dad could not be in a better place!
We moved my 99 year old father from Devon to West Hall after his wife passed away. This was a major upheaval for him and required sensitivity. From the start the communication and understanding was exemplary, we were kept informed by a particular staff member throughout about the likely availability of a room in Oak Lodge. As soon as one became free she informed us straight away and made the necessary arrangements with the minimum of fuss. My father has now been at West Hall for nearly three months and has settled in really well. The staff could not be more helpful or pleasant and he is really enjoying the attention and company at the lodge! My sisters and I would highly recommend West Hall-there is plenty of opportunity to go for walks in the beautiful grounds and to enjoy some lovely food at the bistro with my dad!
I am very happy with the way my husband is looked after. Staff are always looking after him and are always kind.
When I first arrived at the care home I felt straight away a sense of calm and lovely ambience. Was the biggest decision I had to make to put my lovely husband into care, but I know I made the right choice. From day one, nothing was too much trouble for the lovely caring and compassionate staff. The beautiful grounds, lovely food and services on offer were all I could have asked for. Very happy with my choice.
Extra attention is paid to her toilet habits!
Plus, my friend is eating well, taking part in activities!! Even dancing! & communicating simply.
Overall, my friend is happy here, settled in very quickly - thanks to the staff here.
Very positive, great levels of care for my mother. Regular feedback from staff.
My mum moved into West Hall three weeks ago and it has all been going very well so far. The facilities are lovely any the care staff are excellent - Mum is looking so much better already. The activities are very good and there is a variety of things to do to keep Mum busy. She's also been on some trips out and been enjoying the entertainers and games. The food is excellent - I've had lunch with Mum in the bistro which was great. Today Mum told me "There's never a dull moment" at West Hall.
Very well maintained, caring staff, excellent facilities and welcoming to visitors and family.
The maintenance contract should have specified 24 emergency cover and availability of all parts within UK. Management failed to keep residents informed of progress.
Bedmakers should be retrained to leave 8 inches of top sheet overhang at bed end to allow 4 inches to be tucked below mattress.
Thank you for taking the time to review West Hall and we are sorry to see the issues highlighted and thank you for taking the time to discuss these. The lift in our Oak Lodge was operational however there was an issue with the button on the top floor, which required a member of our team to support...
My husband spent one week in respite care and as he has communication difficulties and can neither read nor write it is hard to get his true thoughts on his stay. Speaking with him daily on his direct phone line he always seemed very happy, cheerful and extremely positive. There was never a derogatory comment about anything. When I collected him at the end of his week he said he had really enjoyed his holiday and would be happy to come again! From my perspective he had been well cared for in his personal appearance and clothing. Overall very happy.
I initially arranged for a three-week respite at West Hall but extended this twice, staying a total of six weeks. During this time I had an excellent and rewarding experience. The staff were efficient, hard-working and most importantly, very caring. The facility was clean, well-maintained and had a very comfortable feel throughout its numerous rooms. Organised activities were well attended and very interesting. Overall I highly recommend West Hall to anyone who has a need for residential care, not only for respite, but for those people needing full-time care as well.
West Hall is a lovely home. We are always greeted warmly when we arrive. The staff are friendly and helpful and they take great care of my great uncle.
Mam has not been here long, but sees to be settling in well so far. The staff are lovely and have been doing their best to make sure she feels at be and safe in her new home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 July 2026We currently have three vacancies for care. Please contact West Hall for further details.
News (9) & Events (1)
- 19 Jun 2026
Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...
- 23 Mar 2026
West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...
- 27 Jan 2026
Over the past two years, Anchor’s West Hall care home has been collecting donated books from the local community — transforming simple acts of kindness from Surrey residents into life-changing...
- 18 Aug 2026Organiser: West Hall
Accreditations
There are no accreditations posted yet for West Hall.
Meet the Team (5)

I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.
Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.
I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.

It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.
The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.
This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.
I look forward to meeting you all and to continue the success of West Hall.

I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.
In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.
During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.
I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.

I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.
Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.

With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.
As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.
With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -more info.