Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Napier House

stars
stars 08 May 2025
Dad was moved into the STAR unit in February from hospital. From the very outset the staff at Meadows were amazing, so patient and caring to not only dad but myself and my sister too at a very worrying time for us all. Resident's were encouraged to spend time in the main living / dining / kitchen area which has a lovely, homely airy feel to it. Dad was also supported to regain his confidence to do things for himself in a safe setting. The care and support dad received meant he is now safely home, all thanks to the lovely staff, although I am sure he misses being offered cups of tea or coffee and a biscuit throughout the day now he has to make them himself!!
Review from Sharon H (Daughter of Resident/Service User)
stars
stars 14 March 2025
I was in star unit. Meadows. All staff amazing. & caring. Too many to mention. They are carers who CARE. Not just a job to them. Helped me in lots of ways. I could talk to staff if had an off day. Was my first experience at. 72 was delighted how I was cared for. For anyone needed star unit can recommend. Would more than 5 stars if I could. Very grateful.
Review from Carol K (Respite Resident/Service User)