Submit a Review for The Oaks Care Home
Llanidloes Road, Newtown, SY16 1HL
View full details of The Oaks Care HomeLatest Reviews for The Oaks Care Home
28 January 2026
What a lovely friendly environment for a particularly sad visit. The sister who held mums hand going down in the lift was so kind. Staff checked that we were ok, gave us refreshments in the bistro. Everywhere is very clean and welcoming. Thank you so much
01 September 2025
Our long term friend and sister in Christ had spent 6 months in 3 different hospitals, she was admitted with 2 fractures and developed other health issues.. She declined due to her mental state and lack of social interaction (The NHS mandate is to heal, rehabilitation is secondary bearing in mind
their workload). She has been at the Oaks less than 3 weeks; has gained weight, is willing to get out of bed, and is so much brighter. She has now accepted that the nursing care at The Oaks is what she needs, purpose has returned. Induction into the home was relatively painless (I had experience with my father entering a care, then nursing home), and the support afforded eased the work needed to manage finances. Activities, encouragement and overall care are in abundance in all disciplines in the running of the home. My review on Food & Drink has not been evaluated hence rating.
28 August 2025
We as a family are blown away with how lovely the Oaks care home is . All the staff go above and beyond and can't do enough for you , for the family visiting and my grandad who came to the oaks in July . They are so friendly and professional. The oaks is very clean and well maintained. The
activities are lovely . My grandad is so happy since coming here and it's so lovely to see .
22 August 2025
I just wanted to say how pleased I am with the consistency of the staff at The Oaks and the love , care , respect and dignity which they show to my Mum and the other residents.
The fact that there is a core of staff assigned to each floor makes a huge difference to the consistency of care provided.
As a relative who does not live near but visits as often as possible , the fact that when I phone to speak to Mum I can identify the person answering really does make it so much better for all. I am able to get feedback as to how Mum is and , when the handset is then taken to Mum the way the staff interact with Mum is really positive.
There have been times when things haven't gone to plan but these have been dealt with in an open and constructive manner .
The decision to move into Residential Care was not an easy one both for Mum herself and us as her family. However, it was the right one . The fact that Mum is happy and content means so much. Thank you
05 March 2025
I can wholeheartedly recommend The Oaks
The fabric of the building (and the rooms ) is fresh and modern and generally kept in excellent order ( full marks to all domestic staff).
But, as comforting as this is, it is people who care, and it is the staff who make a care home.
The friendly, helpful
and empathetic staff at The Oaks help to make my Mother's residency there as pleasant and comfortable as can be, giving me peace of mind that she is being well looked after at all times.
Management, Carers, Kitchen staff, Domestic and Laundry staff are all so busy, but do their utmost to spend as much time with her as their demanding schedules will allow and all chat with Mum whenever they can which I greatly appreciate.
I am present almost every day, and can vouch that the level of care is of a consistently high standard.
31 January 2025
It is always a pleasure to walk into The Oaks. The entrance is spacious and welcoming. The same is true of the first floor where my wife currently resides. All the staff are polite and friendly. They are neatly turned out but some omit their name tags.
My wife's room is adequate but nit cozy. I
don't see the personal care in action but my wife is happy with it. The carers take great pains to see that she eats her meals. They also chatter cheerfully to her. I think that her cognitive ability is improving largely thanks to this.
29 January 2025
Most of the staff are friendly and appear to want to care. However not all appear to understand that my Mother can't get out of her chair, so to leave things 'out of reach' is not helpful, and neither is just leaving her laundry out. I also appreciate how difficult my Mother can be.
29 January 2025
The staff are welcoming and caring. Mum is safe and well looked after. I am kept informed about her health status.
The home is kept clean and Mum's room is warm and spacious.
20 January 2025
From the first days of my mother and father's residence at The Oaks they were treated with care, respect and dignity. Even during the COVID epidemic the Oaks staff carried out their care duties to the letter. My mother was a resident between January 2020 until December 2022 and my father was a
resident between January 2020 until December 2024 so that's quite a period of time for them to be looked after. I would highly recommend this care home to anyone seeking high-quality services for their loved ones.
18 September 2024
My grandmother was very much not the type of person at all to ever end up in a care home, she was reluctant all her life. Due to local reviews, The Oaks was the only one she would ever consider going to. We were very worried that she would want to come out soon because of her character, but since
she has been there, she has never wanted to leave. The standard of care is excellent, and she continuously says that she cannot pick any faults with The Oaks at all. We are very grateful to all the staff there for looking after her so well.
05 September 2024
From the day my nan came to The Oaks we all as a family were welcomed into their open arms. I visited Nan in her new home twice a week, different days and different times, every time my nan was very well cared for by all the staff. Nan was only there for just over 6 months before she passed, the
exceptional care that Nan received during her end-of-life care was second to none. Some of the staff members even came into the home on their days off, that made us know as a family how much they cared for Nan and how well they looked after her on the days we weren't there. We were able to come and go as we pleased when Nan became end of life, we basically moved in for a couple of nights it was great. After trying the food it is beautiful. Not like school dinners like I first thought, it's full of flavour and always looked very appealing! But honestly thank you all on floor two I will miss you all, you've been amazing. Thank you for looking after my nanny when me and grandad couldn't anymore.
21 May 2024
I may be biased, but my grandmother is one of the most incredible women I know. After visiting The Oaks, I can take comfort in the fact that she is treated as that. The staff are beautiful and personable. The food is great and facility is clean and welcoming.
21 May 2024
I have been visiting Mum at The Oaks for two to three years from Australia. As hard as it is coming and going it does provide comfort to me knowing the home takes such good care of Mum. She is as happy as she can be.
14 May 2024
Amazed at the care given to our family member who is a resident at The Oaks Newtown. The staff undertake a difficult job with empathy and an ever-changing environment. Always helpful and good communication from all at The Oaks.
08 May 2024
The care my son had at The Oaks after a bad stroke at the age of 50 years was excellent and all the staff were friendly and helpful.
08 May 2024
I stayed at The Oaks for 5 months. A lovely new home where the staff were all caring and friendly.
08 May 2024
Difficult transition for my stepfather over the last 6 months, after spending a long period in the hospital. He is safely cared for and looked after well. The staff are kind and friendly and nothing a problem, spending time with him for his needs. Updates and communication is very good. Nice to see
staff working hard and with a sense of humour at the right time.
09 April 2024
Overall we find the care home good at the moment but dinners for Mum are not that good. I have to fetch more gravy every time I am here after telling them about it. Mum seems to be happy here so that's all that we want for her.
28 March 2024
Excellent nursing and support care received by my wife for the few weeks she was there. The staff were very friendly, helpful, and supportive, especially the lead nurse. Overall the building was clean, tidy, and well maintained with good facilities.
12 March 2024
The home I think is the best I have come into contact with. Always plenty of biscuits and cake etc. Always lovely and warm. The staff are always helpful and kind. I have no idea about price but there is always something put on for the residents. Well done.
Latest Reviews for The Oaks Care Home
28 January 2026
What a lovely friendly environment for a particularly sad visit. The sister who held mums hand going down in the lift was so kind. Staff checked that we were ok, gave us refreshments in the bistro. Everywhere is very clean and welcoming. Thank you so much
01 September 2025
Our long term friend and sister in Christ had spent 6 months in 3 different hospitals, she was admitted with 2 fractures and developed other health issues.. She declined due to her mental state and lack of social interaction (The NHS mandate is to heal, rehabilitation is secondary bearing in mind
their workload). She has been at the Oaks less than 3 weeks; has gained weight, is willing to get out of bed, and is so much brighter. She has now accepted that the nursing care at The Oaks is what she needs, purpose has returned. Induction into the home was relatively painless (I had experience with my father entering a care, then nursing home), and the support afforded eased the work needed to manage finances. Activities, encouragement and overall care are in abundance in all disciplines in the running of the home. My review on Food & Drink has not been evaluated hence rating.
28 August 2025
We as a family are blown away with how lovely the Oaks care home is . All the staff go above and beyond and can't do enough for you , for the family visiting and my grandad who came to the oaks in July . They are so friendly and professional. The oaks is very clean and well maintained. The
activities are lovely . My grandad is so happy since coming here and it's so lovely to see .
22 August 2025
I just wanted to say how pleased I am with the consistency of the staff at The Oaks and the love , care , respect and dignity which they show to my Mum and the other residents.
The fact that there is a core of staff assigned to each floor makes a huge difference to the consistency of care provided.
As a relative who does not live near but visits as often as possible , the fact that when I phone to speak to Mum I can identify the person answering really does make it so much better for all. I am able to get feedback as to how Mum is and , when the handset is then taken to Mum the way the staff interact with Mum is really positive.
There have been times when things haven't gone to plan but these have been dealt with in an open and constructive manner .
The decision to move into Residential Care was not an easy one both for Mum herself and us as her family. However, it was the right one . The fact that Mum is happy and content means so much. Thank you
05 March 2025
I can wholeheartedly recommend The Oaks
The fabric of the building (and the rooms ) is fresh and modern and generally kept in excellent order ( full marks to all domestic staff).
But, as comforting as this is, it is people who care, and it is the staff who make a care home.
The friendly, helpful
and empathetic staff at The Oaks help to make my Mother's residency there as pleasant and comfortable as can be, giving me peace of mind that she is being well looked after at all times.
Management, Carers, Kitchen staff, Domestic and Laundry staff are all so busy, but do their utmost to spend as much time with her as their demanding schedules will allow and all chat with Mum whenever they can which I greatly appreciate.
I am present almost every day, and can vouch that the level of care is of a consistently high standard.
31 January 2025
It is always a pleasure to walk into The Oaks. The entrance is spacious and welcoming. The same is true of the first floor where my wife currently resides. All the staff are polite and friendly. They are neatly turned out but some omit their name tags.
My wife's room is adequate but nit cozy. I
don't see the personal care in action but my wife is happy with it. The carers take great pains to see that she eats her meals. They also chatter cheerfully to her. I think that her cognitive ability is improving largely thanks to this.
29 January 2025
Most of the staff are friendly and appear to want to care. However not all appear to understand that my Mother can't get out of her chair, so to leave things 'out of reach' is not helpful, and neither is just leaving her laundry out. I also appreciate how difficult my Mother can be.
29 January 2025
The staff are welcoming and caring. Mum is safe and well looked after. I am kept informed about her health status.
The home is kept clean and Mum's room is warm and spacious.
20 January 2025
From the first days of my mother and father's residence at The Oaks they were treated with care, respect and dignity. Even during the COVID epidemic the Oaks staff carried out their care duties to the letter. My mother was a resident between January 2020 until December 2022 and my father was a
resident between January 2020 until December 2024 so that's quite a period of time for them to be looked after. I would highly recommend this care home to anyone seeking high-quality services for their loved ones.
18 September 2024
My grandmother was very much not the type of person at all to ever end up in a care home, she was reluctant all her life. Due to local reviews, The Oaks was the only one she would ever consider going to. We were very worried that she would want to come out soon because of her character, but since
she has been there, she has never wanted to leave. The standard of care is excellent, and she continuously says that she cannot pick any faults with The Oaks at all. We are very grateful to all the staff there for looking after her so well.
05 September 2024
From the day my nan came to The Oaks we all as a family were welcomed into their open arms. I visited Nan in her new home twice a week, different days and different times, every time my nan was very well cared for by all the staff. Nan was only there for just over 6 months before she passed, the
exceptional care that Nan received during her end-of-life care was second to none. Some of the staff members even came into the home on their days off, that made us know as a family how much they cared for Nan and how well they looked after her on the days we weren't there. We were able to come and go as we pleased when Nan became end of life, we basically moved in for a couple of nights it was great. After trying the food it is beautiful. Not like school dinners like I first thought, it's full of flavour and always looked very appealing! But honestly thank you all on floor two I will miss you all, you've been amazing. Thank you for looking after my nanny when me and grandad couldn't anymore.
21 May 2024
I may be biased, but my grandmother is one of the most incredible women I know. After visiting The Oaks, I can take comfort in the fact that she is treated as that. The staff are beautiful and personable. The food is great and facility is clean and welcoming.
21 May 2024
I have been visiting Mum at The Oaks for two to three years from Australia. As hard as it is coming and going it does provide comfort to me knowing the home takes such good care of Mum. She is as happy as she can be.
14 May 2024
Amazed at the care given to our family member who is a resident at The Oaks Newtown. The staff undertake a difficult job with empathy and an ever-changing environment. Always helpful and good communication from all at The Oaks.
08 May 2024
The care my son had at The Oaks after a bad stroke at the age of 50 years was excellent and all the staff were friendly and helpful.
08 May 2024
I stayed at The Oaks for 5 months. A lovely new home where the staff were all caring and friendly.
08 May 2024
Difficult transition for my stepfather over the last 6 months, after spending a long period in the hospital. He is safely cared for and looked after well. The staff are kind and friendly and nothing a problem, spending time with him for his needs. Updates and communication is very good. Nice to see
staff working hard and with a sense of humour at the right time.
09 April 2024
Overall we find the care home good at the moment but dinners for Mum are not that good. I have to fetch more gravy every time I am here after telling them about it. Mum seems to be happy here so that's all that we want for her.
28 March 2024
Excellent nursing and support care received by my wife for the few weeks she was there. The staff were very friendly, helpful, and supportive, especially the lead nurse. Overall the building was clean, tidy, and well maintained with good facilities.
12 March 2024
The home I think is the best I have come into contact with. Always plenty of biscuits and cake etc. Always lovely and warm. The staff are always helpful and kind. I have no idea about price but there is always something put on for the residents. Well done.