The Mallards

I would highly recommend The Mallards. My Mum has been here for several months now, and she is very well cared for. As a very frequent visitor to the home I've seen how kind, patient, caring and respectful all the staff are, nothing is ever too much trouble. The Manager is hands on, very approachable, yet professional. Mum's room is kept spotlessly clean and the home smells fresh. There's a monthly timetable of well varied activities and relatives are invited to join in. In the summer the garden is lovely to sit in and there are fetes and parties to enjoy outside. The food is excellent and plentiful, as are the drinks and snacks. My family and myself are always warmly welcomed when we visit. It's a difficult decision to place a loved one into care, but I'm confident at The Mallards my Mum's care is excellent.

The care home is lovely and bright and welcoming. The staff are always extremely kind and caring and can't do enough to help my mother, we are all very grateful to them, they are very kind and thoughtful to our family as well. Mother seems very happy her and after a recent visit to the hospital, couldn't wait to get back.

I arrived today 4/12/25 to find the residents and staff singing Christmas carols. It was lovely. The Christmas decorations were up - such a lovely, warm and happy atmosphere. All the residents engaged and many joining in with the singing. The staff encouraged everyone to join in. A lovely afternoon - enjoyed by everyone.

I am a volunteer for Friends for Life & have been visiting a lady who has been a resident there for nearly 3 years. I have found The Mallards welcoming & friendly, the residents & their visitors are cared for & though extremely busy there is always time for a chat & a laugh. The activities provided for the residents are outstanding there is always something for them to look forward to.

Welcoming home, involves families of residents, care for mum has been very good.

All the celebration events have been well organised and enjoyed by all.

Residents' needs and wants well considered. Staff friendly and helpful to residents and visitors. Good attempts to stimulate residents as a group and individually. Well managed and I have seen good on the spot in-house training. A happy atmosphere.

After years of caring for our mum who had dementia we no longer could cope and reluctantly had to find a care home for her. After searching we decided on the Mallards, a decision we didn’t regret as the care she received was wonderful. Sally the manager is truly a caring person and this is reflected in all the staff who were all lovely and nothing was ever too much trouble. We felt very supported by them in this difficult time and that was a great comfort to all the family. Thank you all so much.

We visited The Mallards as a potential home for my mother-in-law and almost immediately noticed the warm, happy and calm atmosphere. She has now been living there permanently since October 2023 and has received the best possible care. The staff are caring and attentive, always assuring the residents' needs are met and that they feel happy and secure and they do it with a smile! The food is very good, her room is always clean and tidy so in my view - excellent.

Would definitely recommend.

The care my mother received at The Mallards was exceptional. All staff were caring and kind and treated my mum with dignity. We are so grateful that mum was at The Mallards for the last few years and the end of life care she received was dignified.

I cannot praise The Mallards highly enough, Mum spent the last six years of her life there, in a very happy environment. The staff were always willing to go the extra mile and nothing was too much trouble, some staff members even learned Latvian phrases to make Mum feel at home. The food was first-class as were the activities. I also loved the garden in the summer months for visiting Mum. If I go into a care home, I hope it is as good as The Mallards.

My mother was a resident of this home for six and a half years. Sadly, she died recently. The manager and her team looked after her extremely well. We always felt reassured that she was receiving the best care. We were always informed of any changes in her health. We continue to recommend this care home to friends.

I cannot praise The Mallards highly enough for the overall standard of care given to my mother, who has been a resident there since 2021. All the staff are exemplary in my opinion with the love and attention they give Mum with her individual needs. Mum is very happy there and feels safe, which given her condition of recovering, as much as possible, from a stroke, is highly important. For me personally, given I live in France, it is a huge comfort knowing she is in very safe and caring hands. My brother and other relatives also tell me how wonderful she is being cared for. I cannot recommend the home enough.

My mother was a resident of The Mallards for two years. Although it is an older building, the standard of cleanliness is excellent and the maintenance team have been happy to put up shelves, pictures etc. to help personalise the room and make it cosy for Mum. The carers are attentive, patient and kind, showing genuine interest in my mother's past life, experiences and travels, as well as respectfully attending to her personal and health needs. The management team are friendly and approachable. Despite being very busy, they are always willing to listen and laugh yet seriously discuss any concerns, creating a warm, welcoming and cheerful home for the residents and visitors.

The Mallards is a lovely care home. The staff are friendly and helpful, warmly welcoming to family and visitors and provide great care for my mum. They looked after Mum so well during Covid, for which we are so grateful, and I have nothing but admiration and respect for the way all the staff maintained such a high level of care during an exceptionally difficult and challenging time. The home is always clean, the food is good and there is lots of it. There are daily activities for the residents to do including arts and crafts, bingo etc, as well as seasonal events like the Garden Party, Summer BBQ and the legendary Christmas Party - which is fab and includes a brilliant raffle! The staff often give up their own time to come in and make these events so lovely for residents and visitors. The only small negative would be that the building is old and needs a bit of an update, but that is minor and doesn't detract from the level of care given. I would definitely recommend The Mallards.

Very pleased as nothing is too much. Great attention to their jobs. Really good attitudes as well as being lovely people and staff, keep it up, Staff are a credit to their job and keep an amazing work ethic throughout their work!

Excellent staff throughout the care home, very caring and keep a high standard of care. The care home is always clean and has a very welcoming atmosphere, go the extra mile caring for residents and always look after visitors!

Since the first day, the manager has been really friendly and reassuring. Listened when I told her my worries. But I've had no need to worry. The staff are very friendly and helpful. They reassure the residents and are there when they need them, even when they are under pressure, and looking at the food that they are given, it's a shame I can't move in!

The Mallards is a wonderful place - the staff are so friendly and helpful. My mother-in-law wasn't there long but they all looked after her so well and made her feel at home. There are plenty of staff and lots of things to do. I would recommend it to anyone with loved ones needing care.