Elmcroft, Shoreham-by-Sea, West Sussex
Elmcroft, Shoreham-by-Sea, West Sussex
Elmcroft, Shoreham-by-Sea, West Sussex

Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.

Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.

Group: Shaw Healthcare

Person in charge: Monica Donald (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Separate EMI Unit • Own GP if required • Pets by arrangement • Smoking not permitted • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Elmcroft: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.192)

The Review Score of 9.2 (maximum of 10) for Elmcroft is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.192 is made up of a Quality Score of 4.792 Points (maximum of 5) relating to the rating and a Quantity Score of 4.4 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.192 for Elmcroft is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.792 for Elmcroft is calculated as follows: ( (117 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.792

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.4 for Elmcroft is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.400

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


On arrival I had a very warm welcome from the manager and staff. I was treated very well and had more than enough food to eat with two hot meals a day.
The staff were very helpful and the day and night nurses gave me my medication on time. The room was spacious and comfortable.
I was sorry to leave but will be returning in August for ten days which I am looking forward to very much. Thank you.

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home was excellent and we felt confident that our mother would be well looked after by professional staff. The manager and all the staff were very friendly, attentive and caring. We can't praise the staff highly enough.

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the beginning we have found the staff caring, helpful, cheerful and nothing is too much trouble. Mum settled very quickly and loves the company. She rarely spends much time in her room. Activities are many and varied and she likes to feel involved. Attention to detail by staff is excellent.
Mum has her lipstick and perfume offered to her and likes choosing the days clothes. The food is excellent and mum has regained weight and generally looks more relaxed and happy. I am made to feel welcome whenever I visit. Well done to the manager and staff!

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Would like to give the management and all the lovely helpful staff a big pat on the back. Not only do I see my elderly mother is safe and sound, she is treated with love and dignity. and my mother is always telling me how much she likes her stay at Elmcroft. So to me if mother is happy and content, it makes me feel this way as well. A big thank you to Elmcroft.

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Elmcroft since August and the care she has received has been outstanding. The activities have been very very good and have involved me and dad and my mum so we have continued to be part of my mum's daily life. I cannot fault Elmcroft with anything.

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent atmosphere and caring ethos. Very good awareness and communication with relatives. Homely comforts and first class nursing skills. All the staff have been professional and beyond that much appreciated.

How likely would you be to recommend Elmcroft? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since my mum has been cared for at Elmcroft she has received kind, thoughtful and knowledgeable support and care. Elmcroft manager and team leaders take great pride in their care for all residents. Looking after my mum with dignity and respect, treating her always as an individual. The home is run with the highest of standards and is always open to making things even better for their residents. The support and interaction I have received form the manager and staff is second to none.

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A higher level of regular staff, not just agency works would be preferable. Referral of residents ailments to the nurses/doctors could be more efficient. T.V in the communal rooms would be better with subtitles permanently shown. The nature of the programmes could be better tailored to the age group of residents too.

How likely would you be to recommend Elmcroft? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Generally speaking it's a very well organised establishment. Management and staff are co-ordinated and helpful, good to be more activities, more use of garden when sun shines!

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Everybody has been absolutely wonderful, my father has really enjoyed his stay.
Really enjoyable stay for my dad.

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Both my mum and dad are at the home. Mum has been both in the nursing and dementia floors and all the staff are genuinely caring and considerate. Their commitment is outstanding and it provides me with the comfort and security that mum and dad are being cared for and looked after in the way I would have wished. All the staff are fantastic. Whilst this is a very difficult time for my family I take great solace that the staff are going their very best for my parents.

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are very supportive and caring in difficult situations. Very homely.

How likely would you be to recommend Elmcroft? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Elmcroft

Job Vacancies

Support Worker / Care Assistant

£7.10 per hour (Care Home / Nursing Home • Full Time or Part Time)
Shoreham-by-Sea, West Sussex

Day/Night Support Worker at Elmcroft – 35 Hours per Week

£7.00 - £7.21 per hour (Care Home / Nursing Home • Part Time)
Shoreham-by-Sea, West Sussex

Staff Profiles

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Care Home Idol 2015

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