Vera James House Care Home

Mum passed away after having 6 months living at Vera James. The guidance received, the admin staff, the carers showed kindness, helpfulness particularly leading up to mum's passing. Unfortunately mum couldn't get involved in the activities but for some who could, it is exceptional what is available. Mum felt very safe and content at Vera James. Throughout this time the phone was promptly answered and dealt with whatever was needed.

Mum has been in Vera James for 3 years now, and I have neve been disapointed with her care. There are so many activities and family are always welcome to join in or help which for me is special. I love to see mum keeping busy, smiling and enjoying herself at 94 years old.

It is lovely to see Mum and her chums engaging in a wide range of activities both physical and mental, and all with the broadest of smiles on their faces. Thank you Vera James House.

My mother has been at home for nearly 3 years. I have witnessed great care and personal attention to all the residents.

I have lived here for 2 1/2 years. Naturally I would have preferred to stay at home, it was not possible. I feel we are well looked after. The staff are all kind, helpful & very good at their jobs.

I cannot fault Vera James House. The staff, office and carers alive are so lovely, so caring, so efficient, so friendly, so reassuring, so professional, so experienced. My father was desperately in need of 24/7 care with Lewy Body Dementia progressing. Unfortunately he passed after only 2 1/2 wks in Vera James. This was due to his own health. Vera James was faultless - treating him with their care, dignity and respect. They kept me informed at all time, and I have appreciated greatly their support and care for me too. I really cannot recommend this home enough. Amazing!

Wonderful care home, extremely clean, well cared for, resident settled within a couple of days due to the care of the staff. All staff, everyone has been outstanding for their love, care and support to all of us.

My husband has had a couple of stays in respite before he had a permanent placement. From his first time at Vera James, he was made to feel comfortable and secure. The staff were extremely welcoming for both him and me. This was not his first experience in a care home, which did not go well. So, thank you so much for peace of mind.

My mother has not complained about anything to me, has settled in quickly, and is well looked after. They always notify me concerning any matters regarding her welfare, and the staff are very friendly and professional.

I am impressed and grateful for the care which the staff show the residents. I am also hugely impressed by the number of activities provided to help residents remain alert and feel useful and active. Communication with residents friends and relatives is also very good and allows them to be included in the running of the home and the care of the residents. Sadly, my friend can no longer benefit from activities that are organised, but it does seem a very happy and caring home. I think both the manager and the activities coordinator have made a huge difference.

Vera James provides a truly outstanding level of care. My Mum has Alzheimer's and from the moment she moved into the Home in July staff were attentive to her needs and made her feel welcome. The nature of her illness means that she can become confused and behave in ways outside the norm: because the staff members are all skilled in dementia care they are adept at dealing with this empathetically and kindly. The family lives some three hours away and we can have absolute confidence in the care she is receiving. Vera James House has a pleasant atmosphere and is always welcoming: I unhesitatingly recommend it.

The reception staff are excellent and always friendly and keep us informed with what is going on both with our mum and what is going on in terms of events etc. We really like the way the home/staff seek to involve the families in events and to a degree, what is happening regarding developments.

Fully recommend a visit if you are searching for a care solution.

Anyone considering Vera James House, it’s the best!

I live the furthest away that you can in the U.K. from my father but knowing that he is being well looked after helps no end. The staff I have spoken to are all wonderful and although I don’t have much dealing with them I feel I can call at any time.

I made numerous visits to her, and always found the staff to be friendly, efficient and courteous. All in all, it was a positive experience for our family.

I have no problems at all with staff, my friend has not ben there long but is really enjoying her stay.

My mother has now been a resident for over a year, she is content and comfortable with both the staff and services provided. The home is very calm and there is always a warm welcome from all the staff which makes it feel very homely. I am so glad that we found Vera James.

I have been at Vera James House for four months now and in some ways am still settling in. I like my room, which is comfortable and a good size. The staff are kind and helpful, some exceptionally considerate - just one or two not quite as patient and understanding, though I know they're very busy. the home has been quick to respond if I've had any medical needs or if my daughter has mentioned any problems to them. The food is nice. I haven't taken much part in activities so far but I know there's a lot available.

Mum moved into Glenholme Vera James House after her dementia worsened and she was no longer safe on her own, even with regular carers. She settled in surprisingly quickly, although she had been there before for respite care. She was well looked after and enjoyed the regular meals and took part in some of the activities. When her condition worsened and she was put on end of life care the staff stepped up and made sure her needs were met. They supported her until the end.