Shalom Care Home, Norwich, Norfolk
Shalom Care Home, Norwich, Norfolk
Shalom Care Home, Norwich, Norfolk

Shalom Care Home is situated on the outskirts of Norwich and is an elegant, privately run care home overlooking the picturesque Yare Valley.

The Home provides specialist care for older people with dementia within a warm, homely atmosphere. The experienced team works closely with residents and their families to create personalised care plans focussing on unique needs, interests, choices and values.

Residents are actively encouraged to stay as independent as possible and the Activities Coordinator organises many different events and pastimes to promote wellbeing. There is always a big, friendly welcome ready for residents’ families, friends and all other visitors.

Shalom currently caters for 25 residents within an attractive period property bordered by two secure gardens, featuring a fountain and mature trees. The Home is set far back from the road yet close to local amenities, and has recently been granted planning permission to build an additional seven bedrooms.

Unlike larger homes, Shalom does not have vast clinical areas that can confuse the elderly; instead room sizes are more in keeping with those that residents have been accustomed to in their own homes.

Shaloms aim is to provide a caring, happy and stimulating atmosphere in the spirit of companionship, security and independence, whilst respecting residents’ privacy and dignity at all times.

Owner: Medicare Corporation Ltd

Person in charge: Julia Andrew (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 25 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £444 – £600 , Personal Care Shared (per person) £420 – £450

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Shalom Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 7.6 (7.597)

The user Review Score of 7.6 for Shalom Care Home is based on 1 Review/Recommendations. This Review Score of 7.597 is made up of 4.417 Points relating to the ratings and 3.18 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity). All reviews are moderated before publication and as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe it to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

Shalom Care Home has a homely feeling, the staff work hard. They care very much, chef who cooks the meals does a very good job. My mother knows them as her family rather than her son - daughter. The problem I have is with personal washing for residents, things go missing, never stay white, they have poor washing arrangements, cost a fortune, buying new clothes all the time.

How likely would you be to recommend Shalom Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Shalom Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • All reviews are moderated before publication and the care provider may opt for the comment and ratings of a review not to be displayed (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Shalom Care Home

Job Vacancies

There are no jobs posted yet for Shalom Care Home

Staff Profiles

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Julia Andrew

Job Title: Home Manager


Julia is the Home Manager here at Shalom and she has a wealth of Health and Social Care related qualifications and experience providing support and care to a wide range of social groups. She is a recipient of the Welsh Care Forums gold award for Dignity in Care, the silver award for Leadership and Management and more recently the Highly Commended award for Motivational Leadership at the Norfolk Care Awards.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Shalom Care Home