Shalom Care Home, Norwich, Norfolk
Shalom Care Home, Norwich, Norfolk
Shalom Care Home, Norwich, Norfolk

Shalom Care Home is situated on the outskirts of Norwich and is an elegant, privately run care home overlooking the picturesque Yare Valley.

The home provides specialist care for older people with dementia within a warm, homely atmosphere. The experienced team works closely with residents and their families to create personalised care plans focussing on unique needs, interests, choices and values.

Residents are actively encouraged to stay as independent as possible and an activities coordinator organises different events and pastimes to promote well-being. There is always a big, friendly welcome ready for residents’ families, friends and all other visitors.

Shalom caters for residents within an attractive period property bordered by two secure gardens, featuring a fountain and mature trees. The home is set far back from the road yet close to local amenities. Room sizes are more in keeping with those that residents have been accustomed to in their own homes.

Shalom's aim is to provide a caring, happy and stimulating atmosphere in the spirit of companionship, security and independence, whilst respecting residents’ privacy and dignity at all times.

Owner: Medicare Corporation Ltd

Person in charge: Sharon Hurren (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 25 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £600 – £800 , Personal Care Shared (per person) £500 – £600

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on Shalom Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.600)

The Review Score of 9.6 (maximum of 10) for Shalom Care Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.600 is made up of a Quality Score of 4.8 Points (maximum of 5) relating to the rating and a Quantity Score of 4.8 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.600 for Shalom Care Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.8 for Shalom Care Home is calculated as follows: ( (97 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.8

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.8 for Shalom Care Home is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 25 Registered Beds) x 2 = 0.800

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


The staff are very caring and attentive. My friend seems very well cared for and is always clean and tidy. The home has undergone a refurbishment and is looking lovely. We are happy that my friend is in such a lovely place.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcome tea and coffee. My husband is always clean and tidy. Seems happy. No agency staff. Nice and clean.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Shalom in February under difficult circumstances for her. The home welcomed her (card and present) and coped magnificently with her problem. She was lovingly cared for right up to the end.
After it's recent refurbishment the home is in tip-top condition. A very big thank you to the manager and all the staff on behalf of all our family.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The atmosphere is lovely. I like their rooms they arrange lots of activities including poetry reading which is wonderful. I have recommended the home to several people. My relation is second cousin also lives at Shalom Care Home he looks well cared for.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and carers very friendly giving Shalom a lovely atmosphere.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad has been a resident now for over 15 months. He has received excellent care since day one. I have been very pleased with all aspects of his care, which has meant so much to myself and my brother.
It has taken a lot of stress and worry away from us and it is now a pleasure to see him so happy.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my mother receives from the care home staff at Shalom is outstanding, the staff are very helpful and friendly. I couldn't be more impressed, all round it is an excellent care home.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with changes being made, shows respect shown to residents.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mothers care has been very good. Now with poorer health, needs more care, one to one nursing when moved around, needs help with food. Staff very good, they work very hard and care.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been a resident in the above home for about 18 months, She appears to be well settled and content there. She is allowed maximum freedom to wander around the home commensurate with her safety. There is a good family atmosphere and the staff are totally dedicated in and very caring. They obviously all get on well together, which is important for the residents well being. A new manager has recently been appointed and she now has already introduced a number of improvements, such as regular chiropody and manicure sessions and an enhanced programme of activities and entertainment.

How likely would you be to recommend Shalom Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Shalom Care Home

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Shalom Care Home

Job Vacancies

There are no jobs posted yet for Shalom Care Home

Staff Profiles

No image found

Julia Andrew

Job Title: Home Manager

Description:

Julia is the Home Manager here at Shalom and she has a wealth of Health and Social Care related qualifications and experience providing support and care to a wide range of social groups. She is a recipient of the Welsh Care Forums gold award for Dignity in Care, the silver award for Leadership and Management and more recently the Highly Commended award for Motivational Leadership at the Norfolk Care Awards.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Shalom Care Home