Broadland View Care Home

147 Yarmouth Road, Norwich NR7 0SA

Broadland View Care Home, Norwich, Norfolk
Broadland View Care Home, Norwich, Norfolk
Broadland View Care Home, Norwich, Norfolk

Broadland View Care Home is an elegant, privately run care home situated on the outskirts of Norwich, overlooking the picturesque Yare Valley.

The home offers a warm and welcoming environment where the experienced team provides care for older people with dementia. Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with residents and their families.

Residents are actively encouraged to stay as independent as possible and have regular opportunities to take part in various events and activities organised by the home’s activities coordinator, aimed at promoting health and wellbeing. Visitors, including families and friends, are always welcome to visit the home.

Broadland View Care Home caters for residents within an attractive period property bordered by two lovely gardens, featuring a fountain and mature trees. The home is set far back from the road yet remains close to local amenities. Room sizes are more in keeping with those that residents have been accustomed to in their own homes.

The home strives to provide a pleasant, caring and stimulating environment where companionship, security and independence are promoted, and residents’ privacy and dignity are respected at all times.

The priority at Broadland View Care Home is always the residents, and staff do everything they can to ensure that every resident gets the very best care possible. This is achieved by treating every resident as an individual and finding out their different needs, interests and likes.

The home also welcomes regular day care visitors to Broadland View Care Home, where an elderly person with dementia can enjoy the activities, companionship and hospitality that the home has to offer.

Owner: Medicare Corporation Ltd

Person in charge: Sharon Hurren (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single from £800 , Personal Care Shared (per person) from £650

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Broadland View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 15 May 2017

We have 2 rooms available - They are lovely rooms on the first floor. We also have a lift. We specialise in dementia care and we create a homely environment.

Reviews

9.9 Broadland View Care Home has a Review Score of 9.9 (9.897)

The Review Score of 9.9 (maximum of 10) for Broadland View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Broadland View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.897 for Broadland View Care Home is calculated as follows: ( (237 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 263 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Broadland View Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Broadland View Care Home?

  • Extremely LIKELY
    22
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Broadland View Care Home

  • Son of Resident/Service User
    8
  • Friend of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Brother-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My family and I are very happy with all aspects of care our father receives at the care home.
All the staff are always so friendly and helpful towards him and to us as well.
We have not come across another care home where he could be looked after any better.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother became a resident at Broadland View in March 2017 and this is the happiest I have seen her in years. She is happy, content and being looked after extremely well by the staff. She is stimulated by the excellent entertainment and eating and drinking well. I have no complaints at all. My wife and I finally have peace of mind that both our Mothers are being so well looked after by the wonderful caring staff at this care home. I would recommend it to anyone considering placing a relative into care (which is never an easy decision).

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have two relatives in Broadland View Care home and they have been in the home since early March. I just can't believe the change in them both. We had to move them from another care home as we were deeply unhappy with it. Both have gone back to their usual selves. I can't say enough good things about this home. The staff are exceptional, they really care. Nothing is too much trouble and they go over and beyond to make everything right.
Choosing a care home is never easy but I knew this was the one as soon as I walked in the door and was greeted by the Manager and her Deputy.
My Mother is so happy and settled, she has been signed off by the mental health team who were called in after concerns at the last home.
If you are looking for a happy, safe, caring environment with wonderful staff, this is the place. Lots happening, the entertainment is excellent and the food is delicious.
You know you have found the right place when all the residents and staff are always smiling!

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the staff excellent the quality of care is excellent. A Very hard working team led by superb management my mother has settled in very quickly with constant support and help when required the home is a lovely place to be.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt is well looked after by the dedicated staff at Broadland View.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having very recently helped move two friends to this facility I am very impressed with the high standard of care. The staff are all very friendly and the attention to even the smallest of things is superb. For example, those that have difficulty reading can point to what they want just by looking at the laminated pictures of the meals. What a wonderful idea and so simple. Other homes should take note. The residents themselves are also very friendly. The whole place comes across as one big happy family where everybody is treated with respect, care and love. Well Done.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Choosing a care home for a parent is difficult, especially when they have dementia.
Our choice was Broadland View because it is a smaller home and has a family atmosphere. The carers look after the residents with compassion and treat them with dignity and loving care.
Dementia is a difficult illness and needs special carers to understand their needs. I feel Broadland View caters for all my mother's needs. All the staff are friendly and reliable from the management, cleaners, the cook and activity co-ordinator.
I feel happy in the knowledge she is always clean, dressed, eats well and is in a safe and secure environment.
Her health is assessed the doctor called when needed.
I would recommend the home for their excellent staff are care.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having visited various care homes over the years, I have no hesitation in saying that Broadland View Care Home is the best I have ever come across. In the six months, my friend has been resident and her condition has against all odds improved. This being in no small measure a result of the encouragement, love and affection shown to her by the staff. Nothing is too much trouble and every single staff member contributes to the caring family atmosphere. This ethos of care is also extended to all visitors who always receive a warm welcome, offers of refreshment and informative support. My friend feels happy, safe and above all surrounded by the most loving and caring people you could come across. I cannot express my thanks enough to the staff and management, they have created a wonderful environment of love, care, dignity and respect. Thank you.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit many elderly people in their own homes and care homes as a voluntary minister of the Eucharist on behalf of a Norwich parish. I am a retired nurse. I have visited Broadland View for four or five years. It is outstanding, welcoming and stable staff. Clean and welcoming environment. Food looks and smells delicious. Very dependant residents beautifully cared for in all areas of physical and emotional care.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having cared for my sister-in-law for approximately 12 years, my wife (now deceased) and myself could see my sister-in-law's health deteriorating, reaching the point where we could not give her the care required. The council were approached for help and a care worker was appointed and care was provided in her home and attended her personal needs. She also attended a day centre.
As time passed, her continued deterioration reached a point when she was a danger to herself in her own home. At this point, residential care was recommended and she is now residing permanently in care.
Having been in there for 1 month, and visiting her, my own personal observations are telling me she has accepted the changed and has settled down.
Throughout this journey, over the years, I cannot give enough praise for the care that has been given to my sister-in-law and the relief and peace of mind that this has given me. My thanks to all involved in the high standard of care and help given.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very clean. Fittings and furniture all good. Food very good. People very pleasant. You always get a good welcome.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my last review now known as Broadland View Care Home the support that I receive from management and staff in relation to my mother is excellent I forgot to mention this in my last review I cannot praise them enough

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent, very caring and always willing to help and always treated with dignity, plenty of food and drink.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very caring and attentive. My friend seems very well cared for and is always clean and tidy. The home has undergone a refurbishment and is looking lovely. We are happy that my friend is in such a lovely place.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcome tea and coffee. My husband is always clean and tidy. Seems happy. No agency staff. Nice and clean.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Shalom in February under difficult circumstances for her. The home welcomed her (card and present) and coped magnificently with her problem. She was lovingly cared for right up to the end.
After it's recent refurbishment the home is in tip-top condition. A very big thank you to the manager and all the staff on behalf of all our family.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The atmosphere is lovely. I like their rooms they arrange lots of activities including poetry reading which is wonderful. I have recommended the home to several people. My relation is second cousin also lives at Shalom Care Home he looks well cared for.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and carers very friendly giving Shalom a lovely atmosphere.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad has been a resident now for over 15 months. He has received excellent care since day one. I have been very pleased with all aspects of his care, which has meant so much to myself and my brother.
It has taken a lot of stress and worry away from us and it is now a pleasure to see him so happy.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with changes being made, shows respect shown to residents.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mothers care has been very good. Now with poorer health, needs more care, one to one nursing when moved around, needs help with food. Staff very good, they work very hard and care.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been a resident in the above home for about 18 months, She appears to be well settled and content there. She is allowed maximum freedom to wander around the home commensurate with her safety. There is a good family atmosphere and the staff are totally dedicated in and very caring. They obviously all get on well together, which is important for the residents well being. A new manager has recently been appointed and she now has already introduced a number of improvements, such as regular chiropody and manicure sessions and an enhanced programme of activities and entertainment.

How likely would you be to recommend Broadland View Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

August 2016

5* Food Hygiene Rating

Recipient: Broadland View Care Home

Date: Wednesday 24 Aug 2016

more details

Job Vacancies

Staff Profiles

Sharon

Sharon Hurren

Job Title: Home Manager

Joined: 2015

Description:

Sharon is the Broadland View Care Home Registered Manager and has a wealth of Health and Social Care related qualifications and experience providing support and care to a wide range of social groups.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Broadland View Care Home