Tregolls Manor, Truro, Cornwall
Tregolls Manor, Truro, Cornwall
Tregolls Manor, Truro, Cornwall

Tregolls Manor is an exclusive and luxurious private care residence, offering choice, comfort and the highest standards of professional care.

Situated in the elegant Georgian city of Truro in the heart of one of England's most beautiful counties, Tregolls Manor is a most exclusive and luxurious private care residence. It combines the warmth and comfort of a home from home with the refinement and style of a good hotel.

Furnished to an exemplary level, Tregolls Manor offers choice, comfort, security and the highest standards of professional care to the discerning resident. Full time carers are on staff 24/7, providing you and your loved ones the highest standards of quality care for respite, temporary, vacation or long term needs.

For more information, tariffs and Enquiries, please visit the website at www.TregollsManor.co.uk or contact at Tel: 01872-223330

Owner: Tregolls Manor Homes Ltd

Person in charge: Robin Evans (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 25 residents

Registered Care Categories*: Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Romanian, Tagalog

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single from £850 , Personal Care Shared (per person) from £850

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Free Parking available

Latest CQC* Report on Tregolls Manor: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.9 Tregolls Manor has a Review Score of 9.9 (9.908)

The Review Score of 9.9 (maximum of 10) for Tregolls Manor is based on 26 Review/Recommendations in the last 2 years. This Review Score of 9.908 is made up of a Quality Score of 4.908 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.908 for Tregolls Manor is based on 26 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.908 for Tregolls Manor is calculated as follows: ( (278 Excellents x 5) + (28 Goods x 4) ) ÷ 306 Ratings = 4.908

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Tregolls Manor is calculated as follows:

      1. 26 Positive Reviews = 3

      2. 0.1 x 26 Positive Reviews = 2.600 (maximum score = 1)

      3. (26 Positive Reviews ÷ 25 Registered Beds) x 2 = 2.080 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Tregolls Manor?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tregolls Manor

  • Resident / Service User
    11
  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

7 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 7 reviews. Ratings from the 19 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My aunt was so happy at Tregolls that she hardly wanted to come home. The activities were various, the food 'excellent' and she felt warmly welcomed and cared for. The staff are helpful and courteous and the whole place has the atmosphere of a pleasant 'hotel' rather than a 'home' for the elderly. I cannot speak too highly of it , or of the care they offer.
I have just booked my aunt for another short stay.

How likely would you be to recommend Tregolls Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I stayed for 10 days after a replacement bone operation and found all the staff very caring and helpful. They collected me from the hospital and came with me for a physio appt, which i very much appreciated. Our carers had had the same operation and was very encouraging and could answer some of my minor questions, very useful. The activities on offer were varied, fun with trips round the countryside, to music to lunch on Sunday, all appreciated but fairly silent affair. I am very impressed to see how the staff dealt with clients from dementia to permanent residents all treated with love and ready to help at all times.

How likely would you be to recommend Tregolls Manor? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident at Tregolls Manor from 1998 until her death last week at the age of 103 years. The service provided during this long period was uniformly excellent in all aspects, with activities suitable for her physical disability which gradually increased as she aged being offered throughout. The staff were always approachable and friendly, and the ambiance was that of a true home rather than a residence. I was ultimately surprised and grateful for the degree of flexibility shown by the staff at all levels as my mother progressed recently through her final illness. This allowed her to receive the very best palliative care, in close conjunction with GP and community nursing services, in physical surroundings and circumstances that were familiar to her. This eased her last days enormously.

How likely would you be to recommend Tregolls Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Arrived feeling very weak and tired after bad UTI. had excellent care, kindness, flod and rest. Left feeling much better and myself again.

How likely would you be to recommend Tregolls Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tregolls Manor is comfortable and welcoming. The staff are friendly and caring. I am very happy to leave my mother there.

How likely would you be to recommend Tregolls Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would happily recommend this home to anybody.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

If it was not for the prompt, professional action of night staff I would not be here now. I was staying post facial surgery and 1 week after surgery my temporary artery ruptured. The A&E accredited my life to that prompt action. This was exceptional, all the care had been 100% and staff dedicated and genuinely concerned for each individual. I am so pleased to be able to do this review.

How likely would you be to recommend Tregolls Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to Tregolls last month for respite care following a stressful period caring for her at home. She has settled in very well and is very happy in her new home, has already made new friends and she particularly enjoys the meals and the various activities and outings. The staff are friendly, helpful and thoughtful and the standard of care is excellent. I would have no hesitation in recommending Tregolls to anyone in a similar position.

How likely would you be to recommend Tregolls Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother was admitted to Tregolls Manor after a fall when she probably cracked a rib. She was 98, was in considerable pain, and was virtually bed bound from her admission. She only lived for 3 weeks but the care she received was exemplary. All our family were impressed by the kindness and thoughtfulness of the whole staff and the conditions were lovely. Thank goodness she was there and not in hospital.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simply outstanding. Incredibly kind and sympathetic staff at all times. The care devoted to looking after my mother during her all-too-brief stay exceeded my most optimised hopes. Would strongly recommend this home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nothing was too much trouble for the staff who were all friendly and welcoming. They were very attentive and if I pressed my call button I was not kept waiting for a response.
The food was exceptional and well presented. I would not hesitate to recommend Tregolls Manor.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only been a resident for about 12 weeks but feels very at home already. Staff are friendly and approachable. Always clean and fresh surroundings. Care - available without being regimented.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad is a private, independent man who entered Tregolls with some anxieties. He immediately felt reassured by the holistic care and immense compassion which is the underlying philosophy of Tregolls. The physical, spiritual and emotional support given to dad by all staff has been consistently amazing. He is treated with dignity, respect and as an individual. The attention to detail, accommodation of specific preferences and all aspects of dad's care are first class.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the words of my 86 year old father-in-law (resident) he regularly uses the words "marvellous" and "splendid" to describe any/all aspects of his tine at Tregolls Manor. For me the staff at Tregolls, whatever their role of position are exceptional in their care, attention and respect at all times. Nothing is too much trouble 24 hours a day. I would unreservedly recommend Tregolls Manor to anyone.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here from Derriford Hospital after a heart operation and I was very warmly welcomed and treated with great respect. Nothing is too much trouble for the staff and someone was always with with a wonderful smile. I cannot fault it. I do miss a shower but I was helped with a full bath and well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very friendly and comfortable home. The staff are always welcoming. The rooms are of a very good standard. I am so pleased that my friend is staying here. She has been like a mum to me and so I want the best for her.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good care by dedicated staff. High standard of food, comfort and activities.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Wonderful room. Friendly staff. Delicious food, very welcoming and supportive manager.

No Average Rating is available*

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very comfortable and well cared for by friendly and helpful staff in this well run care home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have just returned home from my present stay at Tregolls. I was previously there a few years ago and both times the management and staff were caring and supportive. I would not wish to stay anywhere else.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Olive Roberts, my friend was a resident for five weeks because of an illness. The care that she received was outstanding; nothing was too much trouble and always came promptly when called, always with a smile. The food was excellent encouraging my friend to eat. Robyn, the manager was always helpful with a sympathetic manner towards Olive.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Came in because of illness, the care I have received has been excellent. The food is also excellent, I would be happy to come in here again and recommend it to others.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The utilitarian aspect of many care home can be forbidding, as if the people within must relinquish any expectations beyond their basic care needs. In contrast Tregolls takes a holistic approach, engaging it's residents with a programme of interesting events in a calm, comfortable and dignified atmosphere. Care is gentle, personal and unobtrusive, giving the impression of a hotel for the elderly. Interior spaces and gardens are elegant and superbly maintained providing a sense of wellbeing and self esteem.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Like a 5 star Hotel

Mum goes in for respite care on a regular basis. The staff are 100% professional and caring and are considerate of Mum's difficulties with deafness and occasional confusion. The surroundings and facilities are wonderful and the food matches any good hotel with plenty of choice. The rooms are spacious, clean, well decorated, comfortable and warm. The Manager and all the staff make you feel that the most important person in the home is your relative. Nothing is too much trouble and they even provide a programme of daily activities and trips out.

How likely would you be to recommend Tregolls Manor? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tregolls Manor is excellent for a rest with nothing to care for but complete relaxation, very capable and pleasant staff and excellent cooking.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, efficient staff, personal caring approach. Staff always available, so obviously sufficient staff-resident ratio.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Tregolls Manor

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Awards / Recognitions

July 2013

September 2011

January 2003

Investors in People Award

Recipient: Tregolls Manor

Date: Wednesday 01 Jan 2003

more details

Job Vacancies

Staff Profiles

Robin

Robin Evans

Job Title: Manager

Joined: 1993

Description:

Robin Evans S.R.N., S.C.M.

Trained at King’s College Hospital, Stoke Mandeville Spinal Injuries Unit and Princess Alexander Maternity Unit.

Extensive experience gained at working in trauma, orthopaedics, resuscitation units, ITU, geriatrics, dermatology, A&E Departments and practicing at Maternity Units.

Trained at licensed in hospitality and catering in the family hotel and restaurant business at Nansidwell.

The above experience has been used to successfully manage Tregolls Manor for twenty two years and will continue to be applied to enhance the whole Tregolls Manor Care Home experience.

Photo Caption: Ms. Robin Evans (centre) with one of Tregolls Manor Guests, Ms. Belinda Banham CBE, head of Health Authority (left)

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Tregolls Manor