Tregolls Manor, Truro, Cornwall
Tregolls Manor, Truro, Cornwall
Tregolls Manor, Truro, Cornwall

Tregolls Manor is an exclusive and luxurious private care residence, offering choice, comfort and the highest standards of professional care.

Situated in the elegant Georgian city of Truro in the heart of one of England's most beautiful counties, Tregolls Manor is a most exclusive and luxurious private care residence. It combines the warmth and comfort of a home from home with the refinement and style of a good hotel.

Furnished to an exemplary level, Tregolls Manor offers choice, comfort, security and the highest standards of professional care to the discerning resident. Full time carers are on staff 24/7, providing you and your loved ones the highest standards of quality care for respite, temporary, vacation or long term needs.

For more information, tariffs and Enquiries, please visit the website at www.TregollsManor.co.uk or contact at Tel: 01872-223330

Owner: Tregolls Manor Homes Ltd

Person in charge: Robin Evans (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 25 residents

Registered Care Categories*: Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Romanian, Tagalog

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single from £750 , Personal Care Shared (per person) from £750

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Tregolls Manor: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 20 Jan 2016

All types of Care

Current Reviews

Review Score: 9.9 (9.925)

The user Review Score of 9.9 for Tregolls Manor is based on 24 Review/Recommendations. This Review Score of 9.925 is made up of 4.925 Points relating to the ratings and 5 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Tregolls Manor is comfortable and welcoming. The staff are friendly and caring. I am very happy to leave my mother there.

How likely would you be to recommend Tregolls Manor? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would happily recommend this home to anybody.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

If it was not for the prompt, professional action of night staff I would not be here now. I was staying post facial surgery and 1 week after surgery my temporary artery ruptured. The A&E accredited my life to that prompt action. This was exceptional, all the care had been 100% and staff dedicated and genuinely concerned for each individual. I am so pleased to be able to do this review.

How likely would you be to recommend Tregolls Manor? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to Tregolls last month for respite care following a stressful period caring for her at home. She has settled in very well and is very happy in her new home, has already made new friends and she particularly enjoys the meals and the various activities and outings. The staff are friendly, helpful and thoughtful and the standard of care is excellent. I would have no hesitation in recommending Tregolls to anyone in a similar position.

How likely would you be to recommend Tregolls Manor? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother was admitted to Tregolls Manor after a fall when she probably cracked a rib. She was 98, was in considerable pain, and was virtually bed bound from her admission. She only lived for 3 weeks but the care she received was exemplary. All our family were impressed by the kindness and thoughtfulness of the whole staff and the conditions were lovely. Thank goodness she was there and not in hospital.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simply outstanding. Incredibly kind and sympathetic staff at all times. The care devoted to looking after my mother during her all-too-brief stay exceeded my most optimised hopes. Would strongly recommend this home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nothing was too much trouble for the staff who were all friendly and welcoming. They were very attentive and if I pressed my call button I was not kept waiting for a response.
The food was exceptional and well presented. I would not hesitate to recommend Tregolls Manor.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only been a resident for about 12 weeks but feels very at home already. Staff are friendly and approachable. Always clean and fresh surroundings. Care - available without being regimented.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad is a private, independent man who entered Tregolls with some anxieties. He immediately felt reassured by the holistic care and immense compassion which is the underlying philosophy of Tregolls. The physical, spiritual and emotional support given to dad by all staff has been consistently amazing. He is treated with dignity, respect and as an individual. The attention to detail, accommodation of specific preferences and all aspects of dad's care are first class.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the words of my 86 year old father-in-law (resident) he regularly uses the words "marvellous" and "splendid" to describe any/all aspects of his tine at Tregolls Manor. For me the staff at Tregolls, whatever their role of position are exceptional in their care, attention and respect at all times. Nothing is too much trouble 24 hours a day. I would unreservedly recommend Tregolls Manor to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here from Derriford Hospital after a heart operation and I was very warmly welcomed and treated with great respect. Nothing is too much trouble for the staff and someone was always with with a wonderful smile. I cannot fault it. I do miss a shower but I was helped with a full bath and well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very friendly and comfortable home. The staff are always welcoming. The rooms are of a very good standard. I am so pleased that my friend is staying here. She has been like a mum to me and so I want the best for her.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good care by dedicated staff. High standard of food, comfort and activities.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Wonderful room. Friendly staff. Delicious food, very welcoming and supportive manager.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very comfortable and well cared for by friendly and helpful staff in this well run care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have just returned home from my present stay at Tregolls. I was previously there a few years ago and both times the management and staff were caring and supportive. I would not wish to stay anywhere else.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Olive Roberts, my friend was a resident for five weeks because of an illness. The care that she received was outstanding; nothing was too much trouble and always came promptly when called, always with a smile. The food was excellent encouraging my friend to eat. Robyn, the manager was always helpful with a sympathetic manner towards Olive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Came in because of illness, the care I have received has been excellent. The food is also excellent, I would be happy to come in here again and recommend it to others.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The utilitarian aspect of many care home can be forbidding, as if the people within must relinquish any expectations beyond their basic care needs. In contrast Tregolls takes a holistic approach, engaging it's residents with a programme of interesting events in a calm, comfortable and dignified atmosphere. Care is gentle, personal and unobtrusive, giving the impression of a hotel for the elderly. Interior spaces and gardens are elegant and superbly maintained providing a sense of wellbeing and self esteem.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Like a 5 star Hotel

Mum goes in for respite care on a regular basis. The staff are 100% professional and caring and are considerate of Mum's difficulties with deafness and occasional confusion. The surroundings and facilities are wonderful and the food matches any good hotel with plenty of choice. The rooms are spacious, clean, well decorated, comfortable and warm. The Manager and all the staff make you feel that the most important person in the home is your relative. Nothing is too much trouble and they even provide a programme of daily activities and trips out.

How likely would you be to recommend Tregolls Manor? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tregolls Manor is excellent for a rest with nothing to care for but complete relaxation, very capable and pleasant staff and excellent cooking.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, efficient staff, personal caring approach. Staff always available, so obviously sufficient staff-resident ratio.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well managed, lovely staff, dignified building with pleasant rooms, including high quality furnishings. Rooms well appointed and affording privacy for residents.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is very comfortable and friendly atmosphere from all carers and staff. The food is outstanding and of high restaurant standing. The rooms are light airy and well furnished. The staff make days out in their vehicles very pleasant and interesting, but more activities would be welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2015

July 2013

September 2011

January 2003

Investors in People Award

Recipient: Tregolls Manor

Date: Wednesday 01 Jan 2003

more details

Job Vacancies

There are no jobs posted yet for Tregolls Manor

Staff Profiles

Robin

Robin Evans

Job Title: Manager

Joined: 1993

Description:

Robin Evans S.R.N., S.C.M.

Trained at King’s College Hospital, Stoke Mandeville Spinal Injuries Unit and Princess Alexander Maternity Unit.

Extensive experience gained at working in trauma, orthopaedics, resuscitation units, ITU, geriatrics, dermatology, A&E Departments and practicing at Maternity Units.

Trained at licensed in hospitality and catering in the family hotel and restaurant business at Nansidwell.

The above experience has been used to successfully manage Tregolls Manor for twenty two years and will continue to be applied to enhance the whole Tregolls Manor Care Home experience.

Photo Caption: Ms. Robin Evans (centre) with one of Tregolls Manor Guests, Ms. Belinda Banham CBE, head of Health Authority (left)

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Tregolls Manor