Owner: Tregolls Manor Homes Ltd
Person in charge: Robin Evans (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Languages Spoken by Staff (other than English): Romanian, Tagalog
Single Rooms: 21
Shared Rooms: 2
Rooms with ensuite WC: 21
Weekly Charges Guide: Personal Care Single from £850 , Personal Care Shared (per person) from £850 (These prices are only a guideline, please contact Tregolls Manor to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Free Parking available
Latest Care Quality Commission* Report on Tregolls Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.3 (maximum of 10) for Tregolls Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Tregolls Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.5 out of 5 from 5 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.832 for Tregolls Manor is calculated as follows: ( (122 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.832
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.5 Points relating to the number of positive Reviews for Tregolls Manor is based on 5 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5 Target = 1.000 , then divided by 2 = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Tregolls Manor has a Review Score of 7.3 (7.332) from 12 Reviews
Review submitted from a Postal Card by Veronica S (Niece of Resident) on Thursday 23 March 2017. Relates to March 2017.
Excellent manageress, very caring and helpful.
The staff are very friendly and professional.
The rooms are of the highest standard, every need cared for.
My Aunt has been very happy here for her respite care.
She has been encouraged in every way and has made excellent progress here.
I would highly recommend anyone to come to this home.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Postal Card by Teresa S (Daughter of Resident) on Tuesday 7 February 2017.
From the first moment we entered Tregolls we were greeted with kindness and were happily shown round even though we called unannounced. The management and staff are caring and my mother is treated with respect. The food and drink are excellent and served in lovely surroundings, clean table linen etc. The activities offered are varied and interesting. After visiting other homes we feel that Tregolls offers value for money and so pleased they were able to accommodate my mother.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Postal Card by John R (Son of Resident) on Monday 30 January 2017. Relates to December 2016.
My mother has lived at Tregolls Manor for over two and a half years. I would not hesitate in recommending the home and have done so on many occasions. The management and staff treat residents with courtesy, dignity, patience and loving care. Home cooked food ensures residents receive wholesome and nutritious meals. A full calendar of events provides residents with plenty to do, from regular outings to visiting entertainment of the human and animal kind. The team at Tregolls provide a clean, warm and friendly environment. Visitors are made to feel welcome usually with tea and cake and an update on their loved ones. The team at Tregolls are a credit to the caring profession. I am grateful to them all.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Postal Card by E P (Resident) on Friday 6 January 2017. Relates to December 2016.
Tregolls Manor Care Home has a welcoming and elegant appearance. The private rooms have pleasant decor and good facilities, as well as the en suite. The personal television and phone are most welcome. In particular, the staff are unfailingly patient, competent and kind.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Website Submission by Viv H (Son of Resident) on Thursday 3 November 2016. Relates to May 2016.
From the moment my mother arrived at Tregolls Manor, we knew she would be comfortable and well looked after. The whole building is clean and fresh, confidently maintaining the atmosphere of a smartly decorated and comfortable hotel. The staff are all well informed and considerate and it is obvious that specific needs are fully understood and catered for. Nothing is too much for them and they are very friendly and supportive. The food is varied and when our visits coincide with the arrival of the evening meal we have been impressed by the quality (mother is invited to choose from the menu). There is a remarkably full programme of optional excursions and treats. The lounges are luxurious- it's all immensely civilised.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Postal Card by Rosemary A (Niece of Resident) on Tuesday 22 March 2016. Relates to March 2016.
My aunt was so happy at Tregolls that she hardly wanted to come home. The activities were various, the food 'excellent' and she felt warmly welcomed and cared for. The staff are helpful and courteous and the whole place has the atmosphere of a pleasant 'hotel' rather than a 'home' for the elderly. I cannot speak too highly of it , or of the care they offer.
I have just booked my aunt for another short stay.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Postal Card by A C (Resident) on Monday 21 March 2016.
I stayed for 10 days after a replacement bone operation and found all the staff very caring and helpful. They collected me from the hospital and came with me for a physio appt, which i very much appreciated. Our carers had had the same operation and was very encouraging and could answer some of my minor questions, very useful. The activities on offer were varied, fun with trips round the countryside, to music to lunch on Sunday, all appreciated but fairly silent affair. I am very impressed to see how the staff dealt with clients from dementia to permanent residents all treated with love and ready to help at all times.
How likely would you be to recommend Tregolls Manor? Likely
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Review submitted from a Website Submission by John F (Son of Resident) on Saturday 5 March 2016. Relates to March 2016.
My mother was a resident at Tregolls Manor from 1998 until her death last week at the age of 103 years. The service provided during this long period was uniformly excellent in all aspects, with activities suitable for her physical disability which gradually increased as she aged being offered throughout. The staff were always approachable and friendly, and the ambiance was that of a true home rather than a residence. I was ultimately surprised and grateful for the degree of flexibility shown by the staff at all levels as my mother progressed recently through her final illness. This allowed her to receive the very best palliative care, in close conjunction with GP and community nursing services, in physical surroundings and circumstances that were familiar to her. This eased her last days enormously.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Postal Card by Jean M (Resident) on Tuesday 23 February 2016. Relates to February 2016.
Arrived feeling very weak and tired after bad UTI. had excellent care, kindness, flod and rest. Left feeling much better and myself again.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Postal Card by Nigel B (Son of Resident) on Wednesday 3 February 2016. Relates to January 2016.
Tregolls Manor is comfortable and welcoming. The staff are friendly and caring. I am very happy to leave my mother there.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Postal Card by A M (Resident) on Friday 8 January 2016. Relates to December 2015.
If it was not for the prompt, professional action of night staff I would not be here now. I was staying post facial surgery and 1 week after surgery my temporary artery ruptured. The A&E accredited my life to that prompt action. This was exceptional, all the care had been 100% and staff dedicated and genuinely concerned for each individual. I am so pleased to be able to do this review.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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Review submitted from a Website Submission by Julie M (Daughter of Resident) on Monday 4 January 2016. Relates to December 2015.
My mother was admitted to Tregolls last month for respite care following a stressful period caring for her at home. She has settled in very well and is very happy in her new home, has already made new friends and she particularly enjoys the meals and the various activities and outings. The staff are friendly, helpful and thoughtful and the standard of care is excellent. I would have no hesitation in recommending Tregolls to anyone in a similar position.
How likely would you be to recommend Tregolls Manor? Extremely Likely
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February 2016
September 2014
Recipient: Tregolls Manor
Date: Tuesday 30 Sep 2014
July 2013
September 2011
Recipient: Tregolls Manor
Date: Thursday 22 Sep 2011
January 2003
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