Philiphaugh Manor

The Staff are very caring and friendly. My mum feels safe and cared for, She loves the food and the activities. I'm happy to know that my mum is safe and the Staff are knowledgeable about my mum's conditions.

I have found the team to be caring and attentive towards my father. Dad is full of praise for the staff. Although a social person, Dad isn't very willing to participate in social meetings with other residents. As he settles in my siblings and I hope that Dad can be coaxed into participating more with others, as we believe it would be of importance with/for his wellbeing.

The staff are lovely .The building is tatty .mum's room hasn't been "improved" for 2 years. There is still a picture of hers there that was never put up..however mum seems happy there and communication has got slightly better

My mum since coming to Philiphaugh has maintained a more positive mindset and her health has levelled out. She loves all the staff who are always happy to help her in her daily needs and 'wants' to the best of their ability. They treat her fairly and without complaint as she can be challenging at times. She loves her food here and again they do their best to get her what she likes as she can be a bit fussy on what she likes, but never a problem if she does not like what is on offer and willing to give her different.

Overall, I really like it here, I get on well with the staff and I'm well looked after.

Been happy with all the help I received to get Mum in here and now she is here, the staff make Mum feel welcome and give her hugs, which helps her feel love, which is important to her.

My uncle is very settled and happy at Philiphaugh, which is lovely to see, and I am very grateful to all the staff there. I watch him interact with the staff and can see that they really do understand his needs. His room is spacious and always warm. Whilst I do not see the food at the home I have given a high score as my uncle tells me how much he enjoys his meals.

My brother has not lived at home with his wife for two years. For the first eight months he was either in hospital or in a home in another town. Philiphaugh is the only place he has been settled. He has never asked to be taken home and is happy with the food and all the staff there. The building is sad and does need updating, but the staff are wonderful and to the family this is what we care about for him more than any posh building.

I was quite apprehensive of my mother entering a care home, however, my first thoughts and feelings of Philiphaugh Manor was what a nice atmosphere, immediately quelling my anxiety. Greeted by a senior member of staff who was very welcoming, sympathetic and optimistic. I felt reassured. The room my mother occupies is warm, clean and suitable for her. Every time we visit, the staff are very friendly and helpful and my mum said she couldn't be happier. She has only been there a month and I am reassured she is being looked after very well but very nice competent staff.

When we visit my sister at Philiphaugh Manor, the staff are always pleasant and welcoming. Staff are very tentative, they sit and chat with residents and take care of all their needs. My sister's room is good, it has a TV, large window, en-suite and is always clean and tidy.

Thank you all so very much 10 stars are not enough that’s for sure.

When you enter Philiphaugh you are immediately struck by its warm and homely atmosphere - it feels cosy and the staff seem to be genuinely kind and friendly. I cannot get my mother's opinion, as she has severe dementia, however, she never seems to want to leave after her respite stays. I think she probably prefers Philiphaugh to her own home! Other nursing homes we have tried have felt too clean, too clinical and too sterile. Philiphaugh does not feel like this at all - it feels like a proper home from home. I wish we could afford for Mum to live there all of the time!

It was a challenging experience - but helped me to be more mobile. The staff were kind and dedicated. The food very good. I admired their tolerance and patience. Lovely surroundings.

My mum is comfortable and happy with Philiphaugh Manor and I feel she is well looked after, receiving good care as part of the family of residents. The recent painting throughout Philiphaugh Manor really makes it look brighter and smart. Communication with staff about Mums health is food and I feel that Mum is in a caring and comfortable setting receiving the care it was impossible to provide in her home.

My mother has been well looked after for two years to date. Covid-19 care was excellent throughout the pandemic, and precautions are still in place. Slightly chaotic housekeeping at times, resulting in clothes being lost, although clearly marked with a name.

Mum always looks cared for, well and healthy. The home and room are very clean, and the staff very friendly and helpful. It's clear that they genuinely care for the residents. Living a long distance from the home, we are reassured that our mother is in safe hands.

We chose Philiphaugh Manor for my mum as it has a homely feel. The staff are very patient with mum who has dementia and can be very difficult. Her room is always clean and adapted over the years to her needs! The whole building has been having an ongoing program of improvements which have greatly enhanced its appeal. I would have no hesitation in recommending Philiphaugh Manor.

A lovely home from home- friendly, kind staff. Excellent amenities with no fuss and lovely ambience.

My wife has been in this care home for three years. I am completely satisfied in every respect- no complaints whatsoever.

My mother has been a resident at Philiphaugh Manor since February 2021. I was initially very nervous as she was placed there on release from the hospital, but I have nothing but praise for the staff and the home. They are unfailingly kind, pleasant and respectful of my mother, who has dementia and other physical problems. She enjoys the company of other residents, the food, her room, the activities and the facilities. She and her room are always clean, and she is always well dressed. Philiphaugh is an hour's drive away from me, and I wish I could see her more often, but she likes it there so much, she doesn't want to move!