Philiphaugh Manor

Station Road, St Columb, TR9 6BX
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9.3 41 Reviews
  • Philiphaugh Manor, St Columb
Philiphaugh Manor is one of the finest retirement homes in Cornwall, dedicated to providing quality living for ladies and gentlemen.

Philiphaugh Manor is an outstanding, newly refurbished Grade II listed building dating back to 1893. The home provides a tranquil, relaxing and spacious environment within beautiful grounds, with the benefits of assistance as needed from a trained and friendly care team.

Philiphaugh Manor has provided high quality residential care for the elderly since the 1980s. The home, standing in its own spacious landscaped gardens, is within walking distance of the main shops and banks of St Columb Major. It is only 4 miles from Newquay Airport and just a short drive from the main A30.

There are magnificent views of the surrounding countryside and gardens, with paths offering a safe environment for walking. There are numerous secluded areas in which to relax and enjoy the abundant flora and fauna. The home has wireless emergency pendants that work throughout the grounds, so residents will always be able to call for help if needed.

The refurbishment, modernisation and complete renaissance of Philiphaugh Manor, to the AbleCare 5 Star quality rating, is already well under way. Both stylish and thoughtful in design, the new Show Suite, with en-suite bathroom and wide screen TV, will be coming soon. Courtyard suites and Penthouse rooms will also be available soon.

Be the first to reserve a room from the first phase of refurbishment. To hear about new rooms as they’re released please either email or call now and book a free taster day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1750
  • Self-Funded Residential Dementia Care: £1400 – £1750
  • RESPITE Self-Funded Residential Care: £1200 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1750

These prices are only a guideline, please contact Philiphaugh Manor to find out the exact price for your requirements.

These prices are only a guideline, please contact Philiphaugh Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Gill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Philiphaugh Care Home is in St. Columb, Cornwall near
    to the north coast, approximately 4 miles east of
    Newquay Airport.

Parking

  • Residents are welcome to bring own transport and plentiful visitors parking.

Philiphaugh Manor Reviews (41)

9.3

Philiphaugh Manor has a Review Score of 9.3 (9.324) out of 10, based on 8 reviews in the last 2 years.
Over all time Philiphaugh Manor has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Philiphaugh Manor
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Total of 41, showing 21-40
Review from Gillian B (Wife of Resident) published on 19 March 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My husband went into this home for four nights respite care whilst I had a much-needed break. Unfortunately, he had a urine infection which the person in charge did not detect or do anything about. He got very confused and when I came to collect him I was made aware by one particular 'carer' that she
found him to be too much trouble. All in all a very unpleasant experience!
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Review from A G (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There were no bathing facilities for 5 months but these were resolved following an email to the director. Laundry facilities are adequate but any white pants/vests soon became pink!! I now wash my mother's skirts and cardigans as would be spoilt! Issues over hairdressing facilities, now have hair salon
but water pressure poor so awaiting new pressurised hot water system. Care home would benefit from the care home manager coming out of the office and working with carers, sometimes unaware of what is happening.
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Review from Lynda W (Daughter-in-law of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Any establishment is only as good as the staff, at Philiphaugh Manor they excel in every aspect of care given to my mother-in-law. They all perform at times, extremely upsetting duties, with great patience and understanding. In our view, they cannot be bettered and are greatly appreciated.
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Review from Mack S (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff extremely helpful always and since being in this home she has become happier in herself, much less stressed and very well fed.
I am kept informed of any issues and there is always someone on hand should I need any advice. Thank you.
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Review from G S (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are helpful and caring. I don't have any concerns over mums care.
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Review from Marion B (Friend of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very close friend of mine has been a resident at Philiphaugh for a year now. I have been very impressed by the care she has received. Lately, she has not been well and both the staff and those who manage the home could not have been more attentive to her condition and her needs. I've also been grateful
for their readiness to listen to my concerns and suggestions during this time.
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Review from Roger S (Nephew of Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt receives the very best care and attention, her hygiene, meals and medical prescriptions are attended to without fail.


Her room is lovely with en-suite. Activities are plentiful.


She is always treated with dignity and politeness.


On our regular visits we are always treated well and staff

and management are always welcoming.
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Review from H K (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff members 9management and carers) are pleasant, helpful and friendly carers, showing consideration to Mum's needs, including personal care ii.e., hair wash, bath etc. Her room is spacious and clean, as are all common used areas. Food provided is nutritious and meet dietary requirements. All
visitors, family and friends are always welcomed.
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Review from D J (Son of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely old house perfect for its use.
Mother on respite from Falmouth Hospital such a great family orientated place.
The staff (mostly) being members of the same family an excellent working environment, a lot of other homes do not have. Very quiet and relaxed atmosphere most of the time. Have been
so pleasantly surprised of the care by the staff excellent.
Overall very happy with my mum respiting there they cannot do enough for her. Thank you so much mum very happy.
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Review from Patricia S (Daughter of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to Phliphaugh after been in the hospital for four weeks and was rather traumatised after her stay there. After a couple of weeks, she was back to her normal self.


My mother has been in there 16 weeks and now is looking better than ever. So thanks to the staff for all the care she

has received.
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Review from Judy C (Daughter of Resident) published on 4 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for the wonderful way they looked after my Father. They are very caring and compassionate. The home is more like a lovely hotel rather than a home. It has changed my outlook on homes. If I ever have to go into a home I sincerely hope it is like Philipaugh Manor. I
cannot praise this home enough, from the facilities and staff 10 out of 10.
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Review from Valerie P (Daughter of Resident) published on 17 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in the care of the fantastic staff at Philiphaugh on several occasions over the last 2 years whilst my husband and I had some respite breaks. In the last few months Mum became needier and beyond the care that we could give her at home, and so we had a difficult decision to make. However,
that decision was made so much easier knowing that she would be in the care of the staff at Philiphaugh Manor whom I cannot praise highly enough.
Sadly Mum passed away on November 7th. I knew that the staff were caring and kind, but in her last 2 days of life, I witnessed their extraordinary care and attention, not just to Mum but also to me, for which I am so grateful.


We will always remember your kindness to Mum and a 'thank you' seems inadequate, but it comes from our hearts and with our love and gratitude.

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Review from Alan H (Son of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved in December 2016. Since we have found she is a lot better and happy. I am sure it is down to the care at Philiphaugh, the staff are fantastic in looking after her needs (though she can be stubborn). Three good meals a day, warm and comfortable
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Review from Caroline M (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, never any problems, although my father now needs a nursing home, they are doing their best to try and meet his needs.
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Review from Pamela L (Daughter-in-law of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Philiphaugh Manor has continually provided a comfortable home for mum. She is happy there and we are confident that she is getting good care. All the carers are very friendly and professional.
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Review from Elizabeth B (Cousin of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been living at Philiphaugh Manor for almost a year.
She is 89 years old and suffering from dementia but is physically quite fit.
She settled in very quickly and wishes to stay in her new home.
She has a lovely bedroom but likes to spend most of her time downstairs because she enjoys
the company.
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Review from Bernard J (Brother of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our arrival, we are always greeted by pleasant and happy staff. The house always seems to be a very happy place.
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Review from HS (Daughter of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Philiphaugh Manor for just over two months. Something she never wanted but was inevitable after the decline in her health. Since the start of her stay, she has been treated by all the staff with honesty, dignity and respect. She has a large, light room and I was encouraged to personalise
this as much as I wanted enabling Mum to be surrounded by familiar items. She has a favourite chair, throws, family pictures and ornaments. All the regular meals are well prepared and a good choice is offered and mum never goes hungry - quite the opposite! I visit at all different times and I'm always made very welcome.
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Review from Joe S (Resident) assisted by family/friend published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are generally always available and helpful. Home is reasonably well decorated and furnished, although some modernisation may be recommended. Environment is friendly and the atmosphere pleasantly warm. Mealtimes are regular and overall the menu, quality of food and service is very good. The care
given meets my relatives needs and the staff are helpful and friendly. The manager is a lovely lady and has always seen through my requests and recommendation.
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Review from J W (Friend of Resident) published on 8 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a new resident she seems to have settled in extremely well, she was very apprehensive about going into a home but now seems happy to stay. The staff are all very helpful and welcoming. We have provided the information below to the best of our ability.
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Current Review Score: 9.3 (9.324)

Overview of Review Score

The Review Score of 9.3 (9.324) out of 10 for Philiphaugh Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.624 for Philiphaugh Manor is calculated as follows: ( (67 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 93 Ratings = 4.624
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Philiphaugh Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 18 Aug 2025

A warm welcome awaits you at Philiphaugh Manor. Try our Free Taster Day!! Come along and join in with our activities, have lunch and then enjoy the afternoon entertainment, all for free! What's to lose? There is no 'hard sell' or even a sales person. You will either like us and want to come back or not. We offer Care, Respite, Extended Respite, Holiday or give your Carer a break by staying with us for a few days or a few weeks. Advanced bookings taken and we are now booking well into 2025.

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Awards / Recognitions (1)

Meet the Team (0)

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