Creedy House

Nether Avenue, Littlestone-on-Sea, New Romney TN28 8NB

Creedy House, New Romney, Kent
Creedy House, New Romney, Kent
Creedy House, New Romney, Kent

Creedy House is an impressive Victorian building which has been sympathetically converted into an attractive and spacious care home. The house has been attractively decorated and boasts elegant interiors and beautiful, accessible gardens.

The home can accommodate up to 44 people who have nursing and dementia care needs.

They provide a person-centred approach to care helping people to maintain their independence and promoting choice. Professionals want everything they do in the home to be driven by the needs, abilities and aspirations of their residents. Creedy House offers home cooked food, a library, raised garden beds for green-fingered residents and a full and diverse programme of activities. They encourage families and friends to be an active part of the community and value the role which relatives and friends play in the care of residents and provide support for them whenever its needed.

Group: 1st Choice Care Homes

Person in charge: Paul Yates (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 44 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Huntington's Disease • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 45+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Hungarian, Romanian

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 11

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors are encouraged to come and see their friends and families whenever they would like to.

Parking:

We have a drive at the front of the home with a few car parking spaces available, however we are on a residential avenue with plenty of parking areas around the home.

Latest CQC* Report on Creedy House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

7.9 Creedy House has a Review Score of 7.9 (7.908)

The Review Score of 7.9 (maximum of 10) for Creedy House is based on 7 Review/Recommendations in the last 2 years. This Review Score of 7.908 is made up of a Quality Score of 4.181 Points (maximum of 5) relating to the rating and a Quantity Score of 3.727 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.908 for Creedy House is based on 7 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.181 for Creedy House is calculated as follows: ( (44 Excellents x 5) + (16 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 83 Ratings = 4.181

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.727 for Creedy House is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 44 Registered Beds) x 2 = 0.227

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Creedy House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Creedy House

  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.1 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

This is such a caring home where the staff have all the time for the residents. This is a beautiful care home with beautiful staff. It is lovely and clean with lovely food. It's like a hotel. I would highly recommend Creedy House.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean and friendly care home. Interaction with residents and all visitors always welcome. Good food and drinks always available.

How likely would you be to recommend Creedy House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

There has been a marked improvement in nearly everything since CQC inspected and placed the home in special measures.
The laundry service is extremely poor, clothes continually go missing despite name tapes on all articles.
Many carers are foreign but all are very helpful but some of them are unable to converse and make themselves understood in English.

How likely would you be to recommend Creedy House? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Karen Warner, General Manager at Creedy House responded to this review on 17 Nov 2016:

Thank you for your feedback, I'm glad you feel there has been a marked improvement at Creedy House since our inspection. We have concentrated on many areas within the home and will continue to strive to make more improvements in the forthcoming months ahead. As you are aware, we had to improve our staffing levels and to do this with short notice we were left with no other choice than to use both short and long term agency staff. We are currently recruiting new local staff, to ensure our residents receive the best possible care and have continuity of staff.

Came to visit my father. Staff very polite, helpful and offered hot drinks on arrival. Gave new clothing to staff which they said would tag for us.

How likely would you be to recommend Creedy House? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Satisfactory

Creedy House has been like a home from home for grandad who was placed in care in March. Within a couple of days of arriving, my grandad was settled and welcomed into the 'Creedy family'. The staff are fantastic and I cannot thank them enough for the high level of care, love, and respect they give my grandad and my family. The rooms are bright, clean and airy. The food is very good and there is always plenty to drink. The activities provided are excellent with singers, comedy afternoons etc. Keep the excellent work up.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found Creedy House to be the perfect place for my mums care. All the staff are very caring and take time to listen to her.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was very happy here and very well looked after, so much so that we were able to relax and not constantly have to worry about how she was being treated. It has a very relaxed, friendly, and homely atmosphere, but at the same time has a high standard of care by both the carers and nurses, who always made time just to pass the time of day with my mother. With very good management, they have lots of activities, my mother particularly loved the musical entertainment in which participation was highly encouraged and staff from all levels joined in both the dancing and singing. When visiting we were treated like old friends, and kept well informed on anything that affected my mother. It has beautiful gardens for use by everyone and my mother loved seeing all the beautiful flowers and trees. The rooms are kept clean and tidy, and good home cooked food is served daily. if I ever have to go into a home for any reason I hope they have a room for me here.

How likely would you be to recommend Creedy House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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