Tower Hill Road, Dorking RH4 2AY
Garth House Care Home with Nursing is committed to high standards of provision within a comfortable accommodation, as well as ensuring each client benefits from a friendly approach and companionship.
Garth House is a private nursing home which was officially opened in 1949 by the Queen's physician, Lord Harden. Reputed to have been built at the turn of the last century, it is a distinguished character house set in large landscaped gardens.
Many of the rooms overlook the peaceful grounds which consist of sweeping lawns, mature specimen trees and numerous banks of flowering shrubs and flower beds. Delightfully situated on the picturesque area of Tower Hill, it is within walking distance of the local amenities in the town of Dorking.
Group: Caring Homes Group
Person in charge: Roz Salmani (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 42 residents
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 38
Shared Rooms: 2
Rooms with ensuite WC: 39
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Garth House Care Home with Nursing: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Garth House Care Home with Nursing has a Review Score of 8.7 (8.692)
The Review Score of 8.7 (maximum of 10) for Garth House Care Home with Nursing is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.692 is made up of a Quality Score of 4.511 Points (maximum of 5) relating to the rating and a Quantity Score of 4.181 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
Click to show a breakdown of the Review Score
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 8.692 for Garth House Care Home with Nursing is based on 8 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.511 for Garth House Care Home with Nursing is calculated as follows: ( (52 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 94 Ratings = 4.511
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 4.181 for Garth House Care Home with Nursing is calculated as follows:
8 Positive Reviews = 3
0.1 x 8 Positive Reviews = 0.800
(8 Positive Reviews ÷ 42 Registered Beds) x 2 = 0.381
Click to view important information about the Reviews, Recommendations & Review Score
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
Review submitted from a Postal Card by Mary V (Daughter of Resident/Service User) on Thursday 10 December 2015. Review relates to December 2015.
My mother has been at Garth House since 2013 and we are very happy with the way she has been cared for. The staff are very caring, and nursed her back from a serious illness with great skill and dedication. The home itself is comfortable and well cared for and this gives my mother great pleasure. Overall we feel this is the right place for her at this stage of her life.
How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Sue C (Daughter of Resident/Service User) on Thursday 3 December 2015. Review relates to November 2015.
My mother was admitted to Garth House at the end of September. This is her fourth home in two years, the others having been less than satisfactory, to say the least! From the moment you walk in the door at Garth House, it is like home from home. The carers are always happy and friendly and obviously enjoy their jobs. The nursing staff are excellent, with every minor detail picked up on and actioned. This has taken a great deal of stress off of me. I thoroughly recommend Garth House to anyone who needs an excellent care home. Well done to the manageress.
How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Denise C (Niece of Resident/Service User) on Friday 20 November 2015. Review relates to November 2015.
My aunt was transferred from hospital to Garth House in June 2015 having stayed there previously. From initial contact all the staff were very helpful and polite. I visit weekly and all the staff recognise me including kitchen staff. My aunt seems to be well cared for and has settled in nicely. The staff contact me if they need information. The only minor point is my aunts room on a few occasions has looked a little dirty and there has not been any spare toilet paper or a glass to drink from.
How likely would you be to recommend Garth House Care Home with Nursing? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Roz Salmani, Home Manager at Garth House Care Home with Nursing responded to this review on 23 Nov 2015:
Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House we take great pride in ensuring we deliver high quality care and facilities. We are very pleased that you have a positive impression of our Team and the high quality care we provide, and are happy to report that we have now recruited domestic service colleagues to ensure that our high standards of service can be properly maintained. We always welcome the opportunity to improve, and hope that you will continue to share your suggestions with us in the home in future.
Review submitted from a Postal Card by TM (Resident / Service User) on Wednesday 18 November 2015. Review relates to November 2015.
Friendly caring environment.
How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Denis E (Resident / Service User) on Wednesday 18 November 2015. Review relates to November 2015.
The staff are friendly and helpful the home is regularly cleaned and medication given when needed. There are games organised several times a week and exercises twice a week.
How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Marian G (Daughter of Resident/Service User) on Tuesday 22 September 2015. Review relates to September 2015.
My mother came to live at Garth House Care Home in February aged 93. I have nothing but the highest praise for this wonderful home where she stayed until needing to go into hospital for a couple of weeks before she died. The staff at Garth House Care Home are simply outstanding in their care, warmth, good humour and love. It is also a beautiful place with glorious grounds, just couldn't have asked for more.
How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jonathan K (Son of Resident/Service User) on Friday 21 August 2015. Review relates to August 2015.
Dad has been at Garth House for just over 2 years. Unfortunately in that time his dementia has become worse. But the staff who work there still treat dad as a human being and with a lot of dignity. He can no longer stand or walk but the staff move him between a wheelchair and his chair or bed with care and attempt to be as gentle as possible. It is good that the staff are directly employed and there doesn't seem to be a very high turnover of staff. The home always looks clean and the food always looks good and they offer a good choice everyday. There are regular meetings between the residents families and the staff to ensure good communication.
How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Susan S (Wife of Resident/Service User) on Friday 24 July 2015. Review relates to July 2015.
My husband is cared for with dignity and compassion. The staff are very kind and pleasant and always have time for him. All his needs are met and he feels safe, secure and well looked after.
How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
February 2016
Recipient: Caring Homes Group
Date: Monday 15 Feb 2016
Job Title: Home Manager
Joined: 2014
Description:
I lead my compassionate Care Team in delivering the highest level of residential, nursing and dementia care for up to 39 residents.
I have more than twelve years of experience across acute medical wards, including: oncology, haematology and surgical nursing. I began specialising in care for the elderly in 2002 when I took over as the owner and manager of a private care home; I have continued to work in the sector ever since, aside from a short period of two years spent working in a private hospital in Barbados.
This diverse experience has equipped me well for my role at Garth House, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I feel privileged to be able to make a difference to people’s lives every day.
As well as spending time with residents and making sure they are comfortable, safe and happy, I feel that it’s important to act as a mentor to my Care Team. I firmly believe that a happy, fulfilled and motivated Team will be in a better position to consistently deliver a high standard of care.
In my spare time I enjoy reading, gardening and walking my dogs near to my home in the picturesque Surrey Hills, where I have lived for the past four years.
There are currently no Care Home Idol entrants who have performed at Garth House Care Home with Nursing
