Garth House Care Home with Nursing

Tower Hill Road, Dorking RH4 2AY

Garth House Care Home with Nursing, Dorking, Surrey
Garth House Care Home with Nursing, Dorking, Surrey
Garth House Care Home with Nursing, Dorking, Surrey

Garth House Care Home with Nursing is committed to high standards of provision within a comfortable accommodation, as well as ensuring each client benefits from a friendly approach and companionship.

Garth House is a private nursing home which was officially opened in 1949 by the Queen's physician, Lord Harden. Reputed to have been built at the turn of the last century, it is a distinguished character house set in large landscaped gardens.

Many of the rooms overlook the peaceful grounds which consist of sweeping lawns, mature specimen trees and numerous banks of flowering shrubs and flower beds. Delightfully situated on the picturesque area of Tower Hill, it is within walking distance of the local amenities in the town of Dorking.

Group: Caring Homes Group

Person in charge: Roz Salmani (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 2

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Garth House Care Home with Nursing: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 04 Jan 2017

Please call 0808 223 5507 for further information about current Bed Vacancies at Garth House.

Reviews

7.9 Garth House Care Home with Nursing has a Review Score of 7.9 (7.895)

The Review Score of 7.9 (maximum of 10) for Garth House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Garth House Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.407 for Garth House Care Home with Nursing is calculated as follows: ( (53 Excellents x 5) + (60 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.407

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.488 Points relating to the number of positive Reviews for Garth House Care Home with Nursing is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.4 positive Reviews (42 registered beds ÷ 5). 2 Reviews ÷ 8.4 Target = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Garth House Care Home with Nursing?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Garth House Care Home with Nursing

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

In just a short time being in Garth House Care Home with Nursing, my mother has seemed a lot happier. It is much easier for me to get to as I only walk which takes 15 minutes. I find the staff are friendly as they seem to be happy in their work.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very impressed with the young lady who looks after the activities. She works very hard to involve all the residents with exercise, music, making things, gardening and outings. I have been coming to this home for over five years as my mother was here before she died and got to know residents and staff. Everybody is very nice and I enjoy my visits regularly.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been at Garth House since 2013 and we are very happy with the way she has been cared for. The staff are very caring, and nursed her back from a serious illness with great skill and dedication. The home itself is comfortable and well cared for and this gives my mother great pleasure. Overall we feel this is the right place for her at this stage of her life.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to Garth House at the end of September. This is her fourth home in two years, the others having been less than satisfactory, to say the least! From the moment you walk in the door at Garth House, it is like home from home. The carers are always happy and friendly and obviously enjoy their jobs. The nursing staff are excellent, with every minor detail picked up on and actioned. This has taken a great deal of stress off of me. I thoroughly recommend Garth House to anyone who needs an excellent care home. Well done to the manageress.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt was transferred from hospital to Garth House in June 2015 having stayed there previously. From initial contact all the staff were very helpful and polite. I visit weekly and all the staff recognise me including kitchen staff. My aunt seems to be well cared for and has settled in nicely. The staff contact me if they need information. The only minor point is my aunts room on a few occasions has looked a little dirty and there has not been any spare toilet paper or a glass to drink from.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Roz Salmani, Home Manager at Garth House Care Home with Nursing responded to this review on 23 Nov 2015:

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House we take great pride in ensuring we deliver high quality care and facilities. We are very pleased that you have a positive impression of our Team and the high quality care we provide, and are happy to report that we have now recruited domestic service colleagues to ensure that our high standards of service can be properly maintained. We always welcome the opportunity to improve, and hope that you will continue to share your suggestions with us in the home in future.

Friendly caring environment.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are friendly and helpful the home is regularly cleaned and medication given when needed. There are games organised several times a week and exercises twice a week.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother came to live at Garth House Care Home in February aged 93. I have nothing but the highest praise for this wonderful home where she stayed until needing to go into hospital for a couple of weeks before she died. The staff at Garth House Care Home are simply outstanding in their care, warmth, good humour and love. It is also a beautiful place with glorious grounds, just couldn't have asked for more.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been at Garth House for just over 2 years. Unfortunately in that time his dementia has become worse. But the staff who work there still treat dad as a human being and with a lot of dignity. He can no longer stand or walk but the staff move him between a wheelchair and his chair or bed with care and attempt to be as gentle as possible. It is good that the staff are directly employed and there doesn't seem to be a very high turnover of staff. The home always looks clean and the food always looks good and they offer a good choice everyday. There are regular meetings between the residents families and the staff to ensure good communication.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband is cared for with dignity and compassion. The staff are very kind and pleasant and always have time for him. All his needs are met and he feels safe, secure and well looked after.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

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Job Vacancies

Staff Profiles

Roz

Roz Salamandi

Job Title: Home Manager

Joined: 2014

Description:

I lead my compassionate Care Team in delivering the highest level of residential, nursing and dementia care for up to 39 residents.

I have more than twelve years of experience across acute medical wards, including: oncology, haematology and surgical nursing. I began specialising in care for the elderly in 2002 when I took over as the owner and manager of a private care home; I have continued to work in the sector ever since, aside from a short period of two years spent working in a private hospital in Barbados.

This diverse experience has equipped me well for my role at Garth House, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I feel privileged to be able to make a difference to people’s lives every day.

As well as spending time with residents and making sure they are comfortable, safe and happy, I feel that it’s important to act as a mentor to my Care Team. I firmly believe that a happy, fulfilled and motivated Team will be in a better position to consistently deliver a high standard of care.

In my spare time I enjoy reading, gardening and walking my dogs near to my home in the picturesque Surrey Hills, where I have lived for the past four years.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Garth House Care Home with Nursing