Church House, Nantwich, Cheshire
Church House, Nantwich, Cheshire
Church House, Nantwich, Cheshire

Church House, in Nantwich, is a forty-four capacity accommodation welcoming elderly care and related nursing needs, through a team of quality carers keen to keep standards high and customers satisfied.

Carers maintain individually tailored care packages and are experienced in maintaining an efficient environment in which privacy and dignity are respected, personal choice encouraged, and a good sense of independence achieved.

Church House has good wheelchair access, secluded gardens and a flexible attitude towards pets and personal possessions.

Akari Care is managed by Healthcare Management Solutions.

Group: Akari Care Ltd

Person in charge: Michelle Fairhurst (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 43 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 43

Shared Rooms: 0

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Church House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.1 (9.063)

The Review Score of 9.1 (maximum of 10) for Church House is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.063 is made up of a Quality Score of 4.598 Points (maximum of 5) relating to the rating and a Quantity Score of 4.465 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.063 for Church House is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.598 for Church House is calculated as follows: ( (99 Excellents x 5) + (18 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 132 Ratings = 4.598

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.465 for Church House is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 43 Registered Beds) x 2 = 0.465

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Very friendly staff, who look after mymother well.

How likely would you be to recommend Church House? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I find the home very comfortable I can talk with the staff they are all nice. I enjoy my food and the nurses look after me well. I look forward to activities each day.

How likely would you be to recommend Church House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been living at Church House for a few weeks and like it here very much. The staff are very good and take good care of me. I also enjoy all my meals, I take part in activities and enjoy playing bingo. I enjoy talking with other residents and find the home very friendly.

How likely would you be to recommend Church House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident for 2 weeks respite, during which according to my mother, her bed linen wasn't changed. I picked my mother up at 8.30 am for a hospital appointment and on our return at 2.15pm her bed was still unmade and the commode hadn't been emptied. I did ask for her bed linen to be changed on that day, but it wasn't. One evening at 10pm my mother had to ask for her bed to be made.
The staff are very pleasant but when asked to do anything always say "yes" but don't do it.
If my father hadn't needed two weeks respite we would have taken her home earlier.

How likely would you be to recommend Church House? Extremely Unlikely

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

A Boote, Operations Director at Church House responded to this review on 05 Aug 2015:

We value the feedback received and truly believe this enables continuous improvement. We are sorry that this has been their experience of the service provided at the home, the concerns are being investigated and the findings and actions taken will be communicated to the relative named.

My mother was her thirteen and a half years ago. I find the home excellent who look after my husband wonderfully well. The cannot to too much for him.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I lead a comfortable life in this home and have settled in well. I take part in some activities during the day.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy living at Church House & staff are very good. They take good care of me. The food is very good activities is good. I like to play target Hat with Gail and other residents. I have only been at Church House a few months and I feel its very much like home.

How likely would you be to recommend Church House? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can only second Julie W's comments re Gail O'Hagon. She is a star! My mum has been at Church House for a year now and at first would only leave her room at mealtimes. Gail never gave up on her and cajoled her every day to join in the entertainment . Mum now joins in every day Mon - Fri when Gail is there. Gail works so hard to make things enjoyable for the residents, working way beyond the call of duty. Also would add that Beatrice the new manager is also excellent. She is efficient approachable and has a warm personality. Generally a lovely atmosphere in the home.

How likely would you be to recommend Church House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Cannot fault this care home.

My mother became a resident in February 2014, and my sister and I cannot speak highly enough of the care she has received since then. All the staff are first class, my mother enjoys the food (and she has always been a good cook) and the home itself is very nice, especially since the recent refurbishment. There are other far newer establishments in the local area, but I cannot imagine that their standard of care could be any better than Church House.

I would recommend Church House to anyone.

How likely would you be to recommend Church House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Church House is a nice home. I have only been here a little while. I find all the staff are so friendly and helpful. I am sure I will be happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy living in Church House. The staff are wonderful, nothing is too much for them. They are always there to help in any way possible.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

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Care Home Idol 2016

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