Church House

Coole Lane, Austerson, Nantwich CW5 8AB
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9.6 61 Reviews
  • Church House, Nantwich
Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farmhouse with a modern extension in a beautiful setting.

Church House care home has a reputation for being a very warm and friendly home. The team are good listeners, caring and compassionate, and keen to keep standards high.
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Care Provided by Church House

Type of Service

    Nursing Home
  • For a maximum of 44 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Additional services such as hairdressing will be charged separately.

Contact Church House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Church House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Ephraim (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Church House Reviews (61)

9.6

Church House has a Review Score of 9.6 (9.553) out of 10, based on 18 reviews in the last 2 years.
Over all time Church House has 61 reviews.

Overall Experience
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  • 25
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Date Published
  • 61
  • 6
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  • 18
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Reviewer Connection to Church House
  • 18
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  • 2
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  • 1
  • 1
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Total of 61, showing 21-40
Review from Jeremy O (Son of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for thirteen weeks. The staff have treated her with compassion and dignity. They are very caring and friendly and are a credit to their profession. I would like to thank one and all for the exemplary care she received.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review and feedback - I will pass this to our team.
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Review from Lee G (Grandson of Resident) published on 9 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
To who this may concern,
I wanted to put down in writing, my sincerest gratitude possible to the staff at Church House in Nantwich especially the nurse.
Every time I visited my grandad not only could I see he was being cared for in a fantastic manner, but also I was made to feel welcome each time.
Little
things like an offer of a drink or the nurse's head popping round the door to say Hi, is everything ok.
Finally, I want to say when I left, just before I went through the door, the nurse gave me a big hug. Now it’s a very small thing but it was perfect timing as I really did need that and I am also so grateful for it.
I hope you can pass on my gratitude to the wonderful team and thank you again.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review and your feedback which will definitely be passed to our Church House team.
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Review from Dilys R (Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here five years at Church House Care Home. It still is a good place to be in.
I have a lovely bedroom to sleep in. Good food, a nice lounge to watch the television and to play bingo there.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for such a lovely review - it is lovely to hear how happy you are at Church House.
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Review from David W (Son of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not have hoped for a higher standard of care for my mother in the last three months of her life. She was given dignity, compassion and respect. When I visited her, I encountered professionalism and politeness from the staff at every level. All my questions were answered honestly and openly.
I was kept fully informed of the situation at all times. Covid regulations were strictly adhered to, and the safety of all residents was of utmost importance to the staff. My mother got on well with all the staff and felt that she was being listened to and her requests and needs fulfilled.
Thank you again, Church House Nursing Home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseDear David, thank you for your lovely response. We are very happy to hear the last few months were happy and comfortable. I will pass your kind words onto our team.
Many thanks.
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Review from J G (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are brilliant and work hard to please. The activities coordinator is amazing, she is such a wonderful lady, helping out and organising events and things to do - absolutely brilliant.
Management not so good, need to be around talking to families and solving any problems or issues.
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Review from K J (Next of Kin) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has settled so well. The staff are mostly wonderful! The head activities coordinator is amazing. She adores the residents and makes their lives fun. There are some staff I would love to mention, who have helped me get my relative settled and the care needed.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseDear Karen, thank you for your lovely review; your praises will be passed on to the staff at Church House.
Many thanks.
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Review from D R (Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home good, peace to be in here, the food is excellent, also the care/staff and everything else relating to the home.
The activities I enjoy taking part in.
I have a lovely room to sleep in.
It is good value for money.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your fantastic review.
We very much appreciate your kind words and are very happy you are enjoying staying with us.
Many thanks.
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Review from Susan P (Niece of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite all the necessary Covid precautions, I was made extremely welcome by the staff. One lady was very patient with me, as I don't cope well with the Covid throat swabs. The home is in a beautiful setting; it is extremely homely and does not feel like an "institution"! The staff were warm/friendly.
Room on the smaller side, but nice views.
Reply from Francesca MacDuff-Varley, Manager at Church HouseDear Susan,
Thank you for taking the time to write such a lovely review, we look forward to seeing you again.
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Review from Kathryn M (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
On arrival at Church House, my mother was required to isolate due to Covid, not a problem in itself, however, the room in which my mother was placed was too small and affected her mental health, she was not washed for three days, the clothes that she arrived in were left at the end of her bed for two
weeks. My mother felt she was being forced to live in a sty. At the end of the ten days which she had been counting down, she was told she could not leave her room as they had not yet arranged any portable oxygen for her. This was cruel and made her completely distraught, not the actions of a home that cares for its residents.
On a couple of occasions, statements that the staff made were not truthful, there was a general lack of care and much of the time my mother felt as though any concerns she had were being ignored.
Awful experience, my mother moved to a different home where the staff are more caring and listen to my mother and provide the care she needs and deserves. Do not use this care home.
Reply from Francesca MacDuff-Varley, Manager at Church HouseDear Kathryn,
Thank you for your honest review. We can only apologise for your mother’s experience and I want to personally assure you that this will be fully looked into. This is not the high standard our homes adhere to and I want to thank you for highlighting these issues.
Many thanks, Francesca
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Review from Margaret R (Resident) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very kind and looks after me wonderfully.
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Review from Margaret N (Resident) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here at Church House and the staff very much. They are very kind all of them.
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Review from Jackie D (Daughter of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently passed away following 8-years of loving care at Church House. Thank you to everyone at Church House for all the love and support they have given to both mum and me.
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Review from Peter M (Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here. I am looked after well.
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Review from Edna C (Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love Church House.
I am very happy here.
I have been here four and a half years.
All the staff are very caring.
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Review from Annetta W (Wife of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our whole family are very happy at the level of care shown to my husband.
The staff, from kitchen staff, housekeepers, nurses and carers, have been very supportive, always very friendly and have shown lots of kindness.
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Review from Colin P (Son of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been in Church House for two years and has recently passed away. The care she received and the care and consideration our family received was outstanding - so thoughtful and willing to help us cope with the sadness and emotion of the situation. No detail was too small.
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Review from John W (Son of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel the care of my mother is adequate. She is clean, warm and fed well.
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Review from Simon H (Son of Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care is improving due to the new house manager. Not the most modern of facilities but great staff and very homely.
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Review from C R (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are a lot of good things that are always going on, music, games etc. They care a lot about the residents that are in there and are very much on hand. I am very satisfied.
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Review from C R (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident in Church House for over four years, she always tells me how happy she is and how well cared for she is. This is evident in her appearance and general demeanour. The activities coordinator ensures that she takes part in games, quizzes, singsongs and crafts. She is never bored.
All the food is homemade and prepared to a high standard.
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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Church House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.603 for Church House is calculated as follows: ( (133 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.603
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Church House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Michelle

Michelle Ephraim

Job Title: Home Manager Joined: 2026

My greatest pride is making Church House a warm, happy, and compassionate place to live and work — a place filled with trust, comfort, and a true sense of family. Being able to make a positive difference in the lives of residents, families, and colleagues is both a privilege and an honour.

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