Church House

Coole Lane, Austerson, Nantwich CW5 8AB
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9.5 68 Reviews
  • Church House, Nantwich
Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farmhouse with a modern extension in a beautiful setting.

Church House care home has a reputation for being a very warm and friendly home. The team are good listeners, caring and compassionate, and keen to keep standards high.
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Care Provided by Church House

Type of Service

    Nursing Home
  • For a maximum of 44 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Additional services such as hairdressing will be charged separately.

Contact Church House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Church House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Ephraim (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Church House Reviews (68)

9.5

Church House has a Review Score of 9.5 (9.539) out of 10, based on 23 reviews in the last 2 years.
Over all time Church House has 68 reviews.

Overall Experience
  • 36
  • 29
  • 1
  • 0
  • 2
Date Published
  • 68
  • 12
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  • 23
  • 45
Reviewer Connection to Church House
  • 20
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  • 2
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  • 2
  • 1
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  • 1
Total of 68, showing 61-68
Review from Helen P (Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my friend, I always find her very clean and comfortable. All the care staff are very polite and helpful. My friend always enjoyed bingo and quizzes. I did not think she would settle in but she has. Thank goodness.
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Review from S J (Aunt of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie is being well cared for, looked after very well. Staff are friendly and professional, regarding any problems or issues that have arisen. It is comforting to know she is in a good, caring home which helps a lot.
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Review from Helen W (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and welcoming. Mum and dad are looked after well. Dad has improved and is very contented. Mum has gained weight and is eating much better.
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Review from Barbara O (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mother first came into this home in April we were promised everything and more by the then manager of the home - little or none of which was being delivered. I was beginning to despair. However, I have witnessed the home turn around. A new manager has been brought in and he has made a major
difference. The home now seems organised, clean and residents are well cared for. There is also more regular staff instead of using a number of agency, which gives more consistency of care. Long may this level of service and care continue.
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Review from Alan D (Son of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First rate care, good food, kindly people at all levels of staff.
There is no indication in decline in standards but instability could be generated by frequent changes in staff at senior level. This in any organisation de-stabilises and de-motivates staff. Hence rating dropped one point due to this.
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Review from Stuart L (Son of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Church House looked after my Father in the period September 2016 - January 2017. He died on the 4th of January. I have to say Church House were fantastic. All staff have my appreciation but in particular the young male carer and the nurse.


I would recommend them to anyone.

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Review from Val H (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here about a year and although it took a while to settle in she is now happy and settled. The home has a very kind, friendly atmosphere and the staff have a good relationship with the residents. My mum still wishes she could go home but apart from being kept waiting too long on occasion
when she has rung her call bell, she seems content.
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Review from Susan H (Daughter of Resident) published on 5 August 2015 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was a resident for 2 weeks respite, during which according to my mother, her bed linen wasn't changed. I picked my mother up at 8.30 am for a hospital appointment and on our return at 2.15pm her bed was still unmade and the commode hadn't been emptied. I did ask for her bed linen to be changed
on that day, but it wasn't. One evening at 10pm my mother had to ask for her bed to be made.
The staff are very pleasant but when asked to do anything always say "yes" but don't do it.
If my father hadn't needed two weeks respite we would have taken her home earlier.
Reply from A Boote, Operations Director at Church HouseWe value the feedback received and truly believe this enables continuous improvement. We are sorry that this has been their experience of the service provided at the home, the concerns are being investigated and the findings and actions taken will be communicated to the relative named.
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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Church House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.539 for Church House is calculated as follows: ( (158 Excellents x 5) + (100 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.539
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Church House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Michelle

Michelle Ephraim

Job Title: Home Manager Joined: 2026

My greatest pride is making Church House a warm, happy, and compassionate place to live and work — a place filled with trust, comfort, and a true sense of family. Being able to make a positive difference in the lives of residents, families, and colleagues is both a privilege and an honour.

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