Type of Service
- Nursing Home
- For a maximum of 44 Service Users
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farmhouse with a modern extension in a beautiful setting.
Church House care home has a reputation for being a very warm and friendly home. The team are good listeners, caring and compassionate, and keen to keep standards high.
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Care Provided by Church House
Facilities
- Own Furniture if required
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Additional services such as hairdressing will be charged separately.
Contact Church House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Michelle Ephraim (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (44)
Church House Reviews (76)
9.6
Church House has a Review Score of 9.6 (9.565) out of 10, based on 29 reviews in the last 2 years.
Over all time Church House has 76 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Church House
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Review from C D (Friend of Resident) published on 30 May 2018 Submitted via Postal Card•
Overall Experience
My friend has been a resident for several months and has settled well. He is encouraged to do as much as he can for himself, takes part in activities and makes choices for his meals. He relates well with the staff and other residents. Family and friends of residents are always made welcome.
My friend has been a resident for several months and has settled well. He is encouraged to do as much as he can for himself, takes part in activities and makes choices for his meals. He relates well with the staff and other residents. Family and friends of residents are always made welcome.
↩Reply from Cathy Hollinshead, Manager at Church House
Thank you very much for such a wonderful review. We all feel very privileged to care for all our residents (our extended family)
Review from L B (Sister-in-law of Resident) published on 30 May 2018 Submitted via Postal Card•
Overall Experience
Each time I have visited my relative, he has always seemed to be very happy, clean and content. Yes I would be happy to recommend Church House to anyone who needed respite or full-time nursing care.
Each time I have visited my relative, he has always seemed to be very happy, clean and content. Yes I would be happy to recommend Church House to anyone who needed respite or full-time nursing care.
↩Reply from Cathy Hollinshead, Manager at Church House
Thank you very much for such a wonderful review. We all feel very privileged to care for all our residents (our extended family)
Review from Nigel J (Son of Resident) published on 13 April 2018 Submitted via Review Postal Card•
Overall Experience
My mother has been a resident at Church House for over four years, during which time the care has never been less than excellent. Since she arrived the management of the home have been the only major problem in my view, but the current manager is excellent and I imagine that all of us with...
My mother has been a resident at Church House for over four years, during which time the care has never been less than excellent. Since she arrived the management of the home have been the only major problem in my view, but the current manager is excellent and I imagine that all of us with relatives as residents are hoping that he is there for the long term.
Review from Nicola N (Daughter of Resident) published on 22 November 2017 Submitted via Review Postal Card•
Overall Experience
The care at Church House is exceptional. Everyone always has a smile on their face. Nothing is ever too much trouble.
The care at Church House is exceptional. Everyone always has a smile on their face. Nothing is ever too much trouble.
Review from C D (Son of Resident) published on 29 September 2017 Submitted via Review Postal Card•
Overall Experience
Good to a point, not enough communication and not enough discussion with the resident.
Good to a point, not enough communication and not enough discussion with the resident.
Review from Michael B (Son-in-law of Resident) published on 29 September 2017 Submitted via Review Postal Card•
Overall Experience
Mum is settling into the home very well and taking part in activities and has made some friends and is getting on with the staff.
Mum is settling into the home very well and taking part in activities and has made some friends and is getting on with the staff.
Review from Thomas H (Husband of Resident) published on 21 September 2017 Submitted via Review Postal Card•
Overall Experience
My wife has been here at Church House a few years now and the staff here are very good at taking care of my wife and that she is very happy here. She enjoys the entertainment by the activities lady. Bingo and sing-a-longs and entertainers coming into the home. I enjoy them too when I am visiting my...
My wife has been here at Church House a few years now and the staff here are very good at taking care of my wife and that she is very happy here. She enjoys the entertainment by the activities lady. Bingo and sing-a-longs and entertainers coming into the home. I enjoy them too when I am visiting my wife. I can only but praise the staff here they all do a great job.
Review from Kathleen M (Resident / Service User) published on 12 September 2017 Submitted via Review Postal Card•
Overall Experience
I have been at Church House for the past 6.5years. I am very settled and happy here. The home feels like one big family, my daughter and her family enjoy visiting me here and taking part in the activities with me. The food is excellent and I am very well looked after.
I have been at Church House for the past 6.5years. I am very settled and happy here. The home feels like one big family, my daughter and her family enjoy visiting me here and taking part in the activities with me. The food is excellent and I am very well looked after.
Review from Helen P (Resident / Service User) published on 12 September 2017 Submitted via Review Postal Card•
Overall Experience
When I visit my friend, I always find her very clean and comfortable. All the care staff are very polite and helpful. My friend always enjoyed bingo and quizzes. I did not think she would settle in but she has. Thank goodness.
When I visit my friend, I always find her very clean and comfortable. All the care staff are very polite and helpful. My friend always enjoyed bingo and quizzes. I did not think she would settle in but she has. Thank goodness.
Review from S J (Aunt of Resident) published on 12 September 2017 Submitted via Review Postal Card•
Overall Experience
My auntie is being well cared for, looked after very well. Staff are friendly and professional, regarding any problems or issues that have arisen. It is comforting to know she is in a good, caring home which helps a lot.
My auntie is being well cared for, looked after very well. Staff are friendly and professional, regarding any problems or issues that have arisen. It is comforting to know she is in a good, caring home which helps a lot.
Review from Helen W (Daughter of Resident) published on 12 September 2017 Submitted via Review Postal Card•
Overall Experience
Staff are very helpful and welcoming. Mum and dad are looked after well. Dad has improved and is very contented. Mum has gained weight and is eating much better.
Staff are very helpful and welcoming. Mum and dad are looked after well. Dad has improved and is very contented. Mum has gained weight and is eating much better.
Review from Barbara O (Daughter of Resident) published on 18 August 2017 Submitted via Review Postal Card•
Overall Experience
When my mother first came into this home in April we were promised everything and more by the then manager of the home - little or none of which was being delivered. I was beginning to despair. However, I have witnessed the home turn around. A new manager has been brought in and he has made a major...
When my mother first came into this home in April we were promised everything and more by the then manager of the home - little or none of which was being delivered. I was beginning to despair. However, I have witnessed the home turn around. A new manager has been brought in and he has made a major difference. The home now seems organised, clean and residents are well cared for. There is also more regular staff instead of using a number of agency, which gives more consistency of care. Long may this level of service and care continue.
Review from Alan D (Son of Resident) published on 16 August 2017 Submitted via Review Postal Card•
Overall Experience
First rate care, good food, kindly people at all levels of staff.
There is no indication in decline in standards but instability could be generated by frequent changes in staff at senior level. This in any organisation de-stabilises and de-motivates staff. Hence rating dropped one point due to...
First rate care, good food, kindly people at all levels of staff.
There is no indication in decline in standards but instability could be generated by frequent changes in staff at senior level. This in any organisation de-stabilises and de-motivates staff. Hence rating dropped one point due to this.
Review from Stuart L (Son of Resident) published on 12 January 2017 Submitted via Website•
Overall Experience
Church House looked after my Father in the period September 2016 - January 2017. He died on the 4th of January. I have to say Church House were fantastic. All staff have my appreciation but in particular the young male carer and the nurse.
I would recommend them to anyone.
Church House looked after my Father in the period September 2016 - January 2017. He died on the 4th of January. I have to say Church House were fantastic. All staff have my appreciation but in particular the young male carer and the nurse.
I would recommend them to anyone.
Review from Val H (Daughter of Resident) published on 20 September 2016 Submitted via Review Postal Card•
Overall Experience
My mum has been here about a year and although it took a while to settle in she is now happy and settled. The home has a very kind, friendly atmosphere and the staff have a good relationship with the residents. My mum still wishes she could go home but apart from being kept waiting too long on...
My mum has been here about a year and although it took a while to settle in she is now happy and settled. The home has a very kind, friendly atmosphere and the staff have a good relationship with the residents. My mum still wishes she could go home but apart from being kept waiting too long on occasion when she has rung her call bell, she seems content.
Review from Susan H (Daughter of Resident) published on 5 August 2015 Submitted via Website•
Overall Experience
My mother was a resident for 2 weeks respite, during which according to my mother, her bed linen wasn't changed. I picked my mother up at 8.30 am for a hospital appointment and on our return at 2.15pm her bed was still unmade and the commode hadn't been emptied. I did ask for her bed linen to be...
My mother was a resident for 2 weeks respite, during which according to my mother, her bed linen wasn't changed. I picked my mother up at 8.30 am for a hospital appointment and on our return at 2.15pm her bed was still unmade and the commode hadn't been emptied. I did ask for her bed linen to be changed on that day, but it wasn't. One evening at 10pm my mother had to ask for her bed to be made.
The staff are very pleasant but when asked to do anything always say "yes" but don't do it.
The staff are very pleasant but when asked to do anything always say "yes" but don't do it.
If my father hadn't needed two weeks respite we would have taken her home earlier.
↩Reply from A Boote, Operations Director at Church House
We value the feedback received and truly believe this enables continuous improvement. We are sorry that this has been their experience of the service provided at the home, the concerns are being investigated and the findings and actions taken will be communicated to the relative named.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Church House.
Upcoming Events
There are no upcoming events for Church House.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Church House.
Meet the Team (1)
Michelle EphraimJob Title Home ManagerJoined 2026
My greatest pride is making Church House a warm, happy, and compassionate place to live and work — a place filled with trust, comfort, and a true...
My greatest pride is making Church House a warm, happy, and compassionate place to live and work — a place filled with trust, comfort, and a true sense of family. Being able to make a positive difference in the lives of residents, families, and colleagues is both a privilege and an honour.
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