Church House

Coole Lane, Austerson, Nantwich CW5 8AB
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9.6 61 Reviews
  • Church House, Nantwich
Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farmhouse with a modern extension in a beautiful setting.

Church House care home has a reputation for being a very warm and friendly home. The team are good listeners, caring and compassionate, and keen to keep standards high.
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Care Provided by Church House

Type of Service

    Nursing Home
  • For a maximum of 44 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Additional services such as hairdressing will be charged separately.

Contact Church House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Church House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Ephraim (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Church House Reviews (61)

9.6

Church House has a Review Score of 9.6 (9.553) out of 10, based on 18 reviews in the last 2 years.
Over all time Church House has 61 reviews.

Overall Experience
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Date Published
  • 61
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Reviewer Connection to Church House
  • 18
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Total of 61, showing 41-60
Review from Annetta W (Wife of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely happy with the care of my husband. The home is like a family. Everyone is thoughtful and helpful.
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Review from Jennifer W (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father became a resident in March and came direct from hospital. He was losing weight, not orientated, not interacting. I am pleased to say he is responding and trying to communicate with staff, eating and interacting and has been out with staff for a day out I thought would never happen.
Reply from Cathy Hollinshead, Manager at Church HouseThank you so much for your review.
It is wonderful to see your dad improving slowly since he arrived with us.
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Review from M B (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a friendly, homely atmosphere at Church House. The staff are helpful and the residents are treated with patience, consideration and kindness. There is a good range of activities and the premises are clean and well kept.
Reply from Cathy Hollinshead, Manager at Church HouseThank you very much for taking the time and trouble to review Church House. It is a pleasure to be given the opportunity to care for your mum.
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Review from D J P (Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As only a young person, having to have care, the home has made me very welcome and has looked after me to a very high standard with all the needs I have required.
It is just like being at home.
Reply from Cathy Hollinshead, Manager at Church HouseHello and thank you so much for your lovely kind words it is a pleasure to have you here as part of our family.
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Review from Clarice H (Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for several weeks and I am very satisfied.
Reply from Cathy Hollinshead, Manager at Church HouseHello.
Thank you so much for your review. It is a pleasure to be given the opportunity to help look after you and for you to join our wonderful extended family.
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Review from C D (Friend of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident for several months and has settled well. He is encouraged to do as much as he can for himself, takes part in activities and makes choices for his meals. He relates well with the staff and other residents. Family and friends of residents are always made welcome.
Reply from Cathy Hollinshead, Manager at Church HouseThank you very much for such a wonderful review. We all feel very privileged to care for all our residents (our extended family)
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Review from L B (Sister-in-law of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each time I have visited my relative, he has always seemed to be very happy, clean and content. Yes I would be happy to recommend Church House to anyone who needed respite or full-time nursing care.
Reply from Cathy Hollinshead, Manager at Church HouseThank you very much for such a wonderful review. We all feel very privileged to care for all our residents (our extended family)
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Review from Nigel J (Son of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Church House for over four years, during which time the care has never been less than excellent. Since she arrived the management of the home have been the only major problem in my view, but the current manager is excellent and I imagine that all of us with relatives
as residents are hoping that he is there for the long term.
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Review from Nicola N (Daughter of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Church House is exceptional. Everyone always has a smile on their face. Nothing is ever too much trouble.
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Review from C D (Son of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good to a point, not enough communication and not enough discussion with the resident.
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Review from Michael B (Son-in-law of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is settling into the home very well and taking part in activities and has made some friends and is getting on with the staff.
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Review from Thomas H (Husband of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here at Church House a few years now and the staff here are very good at taking care of my wife and that she is very happy here. She enjoys the entertainment by the activities lady. Bingo and sing-a-longs and entertainers coming into the home. I enjoy them too when I am visiting my
wife. I can only but praise the staff here they all do a great job.
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Review from Kathleen M (Resident) assisted by family/friend published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Church House for the past 6.5years. I am very settled and happy here. The home feels like one big family, my daughter and her family enjoy visiting me here and taking part in the activities with me. The food is excellent and I am very well looked after.
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Review from Helen P (Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my friend, I always find her very clean and comfortable. All the care staff are very polite and helpful. My friend always enjoyed bingo and quizzes. I did not think she would settle in but she has. Thank goodness.
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Review from S J (Aunt of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie is being well cared for, looked after very well. Staff are friendly and professional, regarding any problems or issues that have arisen. It is comforting to know she is in a good, caring home which helps a lot.
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Review from Helen W (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and welcoming. Mum and dad are looked after well. Dad has improved and is very contented. Mum has gained weight and is eating much better.
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Review from Barbara O (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mother first came into this home in April we were promised everything and more by the then manager of the home - little or none of which was being delivered. I was beginning to despair. However, I have witnessed the home turn around. A new manager has been brought in and he has made a major
difference. The home now seems organised, clean and residents are well cared for. There is also more regular staff instead of using a number of agency, which gives more consistency of care. Long may this level of service and care continue.
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Review from Alan D (Son of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First rate care, good food, kindly people at all levels of staff.
There is no indication in decline in standards but instability could be generated by frequent changes in staff at senior level. This in any organisation de-stabilises and de-motivates staff. Hence rating dropped one point due to this.
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Review from Stuart L (Son of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Church House looked after my Father in the period September 2016 - January 2017. He died on the 4th of January. I have to say Church House were fantastic. All staff have my appreciation but in particular the young male carer and the nurse.


I would recommend them to anyone.

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Review from Val H (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here about a year and although it took a while to settle in she is now happy and settled. The home has a very kind, friendly atmosphere and the staff have a good relationship with the residents. My mum still wishes she could go home but apart from being kept waiting too long on occasion
when she has rung her call bell, she seems content.
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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Church House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.603 for Church House is calculated as follows: ( (133 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.603
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Church House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Michelle

Michelle Ephraim

Job Title: Home Manager Joined: 2026

My greatest pride is making Church House a warm, happy, and compassionate place to live and work — a place filled with trust, comfort, and a true sense of family. Being able to make a positive difference in the lives of residents, families, and colleagues is both a privilege and an honour.

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