Church House

Coole Lane, Austerson, Nantwich CW5 8AB

Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farmhouse with a modern extension in a beautiful setting.

All visitors are warmly greeted with a smile, a handshake, and the offer of a hot drink.

Church House care home has a reputation for being a very warm and friendly home. The team of staff are good listeners, caring and compassionate, and are keen to keep standards high.

The activities coordinator is a natural entertainer who lights up the room when she walks in. She gets everyone involved and alert, not just with games and quizzes, but engaging with each other and the world around them.

Activities are very much centred on what the residents would like to do. They always have a choice. Some like to walk around the gardens and up the lane. Church House has frequent trips out – and recently had a trip to Chester Zoo. They had a large garden party last summer, so there is lots of coming and going, and plenty to keep the residents happy and contented.

A lot of residents engage with each other over meal times. Some will get their own meal and then help others get theirs and then help tidy away. They also like to get involved in the kitchen.

Group: Akari Care Ltd

Person in charge: Sefton Bentley (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 44

Shared Rooms: 0

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £850 – £950 Nursing Care Single £850 – £950 (These prices are only a guideline, please contact Church House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Church House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Church House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Church House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.366 for Church House is calculated as follows: ( (107 Excellents x 5) + (83 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 213 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Church House is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 14 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Church House has a Review Score of 9.4 (9.366) from 18 Reviews


Average Ratings

  • Excellent
    9
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Church House?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Church House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Resident / Service User
    2
  • Aunt of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Everybody in Church House is very caring and very understanding.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Church House for over four years, during which time the care has never been less than excellent. Since she arrived the management of the home have been the only major problem in my view, but the current manager is excellent and I imagine that all of us with relatives as residents are hoping that he is there for the long term.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4.4 out of 5

The care at Church House is exceptional. Everyone always has a smile on their face. Nothing is ever too much trouble.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has severe short-term memory problems but retains her character. She moved to Church House in January following a severe chest infection. She has thrived- much healthier and is relaxed and happy.

How likely would you be to recommend Church House? Likely

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Average Rating:   4.4 out of 5

My wife has been here at Church House a few years now and the staff here are very good at taking care of my wife and that she is very happy here. She enjoys the entertainment by the activities lady. Bingo and sing-a-longs and entertainers coming into the home. I enjoy them too when I am visiting my wife. I can only but praise the staff here they all do a great job.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4.6 out of 5

Mum is settling into the home very well and taking part in activities and has made some friends and is getting on with the staff.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   5 out of 5

Very impressed with this care home - from the first visit to when my friend came to stay. The staff are caring and attentive and the facilities are excellent. Relatives and friends of the residents are always welcome.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   5 out of 5

Good to a point, not enough communication and not enough discussion with the resident.

How likely would you be to recommend Church House? Neither Unlikely or Likely

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Average Rating:   3.5 out of 5

My auntie is being well cared for, looked after very well. Staff are friendly and professional, regarding any problems or issues that have arisen. It is comforting to know she is in a good, caring home which helps a lot.

How likely would you be to recommend Church House? Likely

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Average Rating:   4 out of 5

Staff are very helpful and welcoming. Mum and dad are looked after well. Dad has improved and is very contented. Mum has gained weight and is eating much better.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4 out of 5

When I visit my friend, I always find her very clean and comfortable. All the care staff are very polite and helpful. My friend always enjoyed bingo and quizzes. I did not think she would settle in but she has. Thank goodness.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4.8 out of 5

I have been at Church House for the past 6.5years. I am very settled and happy here. The home feels like one big family, my daughter and her family enjoy visiting me here and taking part in the activities with me. The food is excellent and I am very well looked after.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   5 out of 5

When my mother first came into this home in April we were promised everything and more by the then manager of the home - little or none of which was being delivered. I was beginning to despair. However, I have witnessed the home turn around. A new manager has been brought in and he has made a major difference. The home now seems organised, clean and residents are well cared for. There is also more regular staff instead of using a number of agency, which gives more consistency of care. Long may this level of service and care continue.

How likely would you be to recommend Church House? Likely

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Average Rating:   3.9 out of 5

First rate care, good food, kindly people at all levels of staff.
There is no indication in decline in standards but instability could be generated by frequent changes in staff at senior level. This in any organisation de-stabilises and de-motivates staff. Hence rating dropped one point due to this.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4.7 out of 5

My mum has been a resident since 2014. While the home is not 5* it is a very happy and comfortable and safe place for my mum to be.
The staff are wonderful.
Only concern is the turnover in management reflected my marks.
I think there have been at least 6 changes in mums time so impossible to mark

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4.3 out of 5

Church House looked after my Father in the period September 2016 - January 2017. He died on the 4th of January. I have to say Church House were fantastic. All staff have my appreciation but in particular the young male carer and the nurse.

I would recommend them to anyone.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4.7 out of 5

My mum has been here about a year and although it took a while to settle in she is now happy and settled. The home has a very kind, friendly atmosphere and the staff have a good relationship with the residents. My mum still wishes she could go home but apart from being kept waiting too long on occasion when she has rung her call bell, she seems content.

How likely would you be to recommend Church House? Extremely Likely

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Average Rating:   4 out of 5

My mother was a resident for 2 weeks respite, during which according to my mother, her bed linen wasn't changed. I picked my mother up at 8.30 am for a hospital appointment and on our return at 2.15pm her bed was still unmade and the commode hadn't been emptied. I did ask for her bed linen to be changed on that day, but it wasn't. One evening at 10pm my mother had to ask for her bed to be made.
The staff are very pleasant but when asked to do anything always say "yes" but don't do it.
If my father hadn't needed two weeks respite we would have taken her home earlier.

How likely would you be to recommend Church House? Extremely Unlikely

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Average Rating:   2.6 out of 5

A Boote, Operations Director at Church House responded to this review on 05 Aug 2015:

We value the feedback received and truly believe this enables continuous improvement. We are sorry that this has been their experience of the service provided at the home, the concerns are being investigated and the findings and actions taken will be communicated to the relative named.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Church House