Church House

Coole Lane, Austerson, Nantwich CW5 8AB
Review Us
9.6 61 Reviews
  • Church House, Nantwich
Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farmhouse with a modern extension in a beautiful setting.

Church House care home has a reputation for being a very warm and friendly home. The team are good listeners, caring and compassionate, and keen to keep standards high.
Show Church House on the Map

Care Provided by Church House

Type of Service

    Nursing Home
  • For a maximum of 44 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Additional services such as hairdressing will be charged separately.

Contact Church House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Church House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Ephraim (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Church House Reviews (61)

9.6

Church House has a Review Score of 9.6 (9.553) out of 10, based on 18 reviews in the last 2 years.
Over all time Church House has 61 reviews.

Overall Experience
  • 33
  • 25
  • 1
  • 0
  • 2
Date Published
  • 61
  • 6
  • 7
  • 18
  • 43
Reviewer Connection to Church House
  • 18
  • 15
  • 13
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 1-20
Review from Marie M (Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in Church House have been really kind and caring but also very professional too. Thank you all so much for caring for me so well. Room 37.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review and kind words, these will be shared with all our Church House team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is receiving care at church House. Carers are kind, considerate and professional.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for taking the time to leave a review, your wonderful feedback and kind words will be shared with all our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S E (Husband of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for taking the time to leave a review, your wonderful feedback will be shared with all our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Mum seems to be settled here.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review - your positive feedback will be shared with all the Church House team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John C (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are fantastic and the manager in particular goes out of her way to be professional and friendly to both residents and family.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review, your kind words and feedback will be passed to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samantha F (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was moved to Church House from a very big care home which there was a safeguard incident regarding my dad. Moved him to Church House felt like he was in a home with a family. The staff were very friendly and professional. I could phone up at any time and they supported our wishes. At the nd they
treated my dad with utmost care and dignity. I would recommend Church House. Excellent care home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review and feedback for our team at Church House, your wonderful feedback and recommendation will be shared with all our Colleagues.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L E (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Church House at the end of March. We picked it due to the warmth of the welcome, the lovely staff and views from local people. We have not been disappointed! Lots of very caring touches from day one e.g. her light shades put up in her room as a lovely surprise whilst having lunch,
her photo on door surrounded by her favourite colour and being made welcome as family and to feel part of mum's life there. Any queries dealt with and good communication. Thanks so much to all your lovely, caring staff!
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review and feedback that will be passed to all our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S Y (Resident) assisted by family/friend published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was moved to Church House in the Nursing Unit following discharge from hospital. I have found all of the staff very friendly and accommodating. Any issues I have had have been addressed straight away. I have found the environment very calming and have a beautiful view from my window over fields
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review of Church House, your wonderful feedback will be passed to all the team and we are very glad you are enjoying your lovely view.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter M (Son-in-law of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the staff at all, they are absolutely excellent with my mother-in-law who is 89. She has dementia and the staff have been excellent with her, accommodating her husband, which we did not have at the previous care home. Cannot fault the staff at all they are great.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review and feedback, your kind words will be passed to all our Church House team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S D (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Mum on end of life care and staff are wonderful, supportive of both family and friends; answer any questions we have.
Communication between us and the home staff and managers is excellent. 10 out of 10.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline S (Respite Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well looked after. Very clean. Staff are very friendly and kind. No complaints.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul W (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm writing this review on behalf of my mum and resident. During her residence she seems settled and cared for. The care and support witnessed has been excellent. Staff are attentive and pleasant. Mum seems happy and comfortable. I'm very happy with all aspects of the nursing home, management and staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John M (Brother of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been a resident at Church House for several months after being taken there following discharge from hospital. Prior to being in hospital, he has been a resident at another care home and did not like it at all. On visiting him at Church House, I have found him much happier than before.
The staff at Church House are exceptional at caring for and keeping residents happy, always welling to oblige any requests. All of the staff are very kind but one nurse in particular stands out with her kindness. I'm sure residents at Church House will know who I mean and I wish I could name her.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review. Your wonderful feedback will be shared with the Church House team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Son of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I sincerely appreciate all the care and attention my mother receives from all staff members. Thank you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review and wonderful feedback that will be shared with all the Church House team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Church House for 22 months now. Mum has slowly declined and recently I have had to apply for NHS funding. Church House, two members of staff in particular have been brilliant in assisting and supporting me through the progress, both going over and above their statutory duties.
Mum has been treated with care and support during her tenure. All the staff have been absolutely brilliant, nothing too much trouble, and happy to answer my questions regarding Mum. Thank you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your wonderful review - your kind words and positive feedback will be passed to all the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What a wonderful home Church House is. Very friendly, helpful staff that genuinely care and support their clients. Mum has had a very positive experience since being here. She is very happy and content. All mum's needs are met constantly leaving me free from worry.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely words and positive feedback about Church House, this will be passed on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very relaxing atmosphere. The carers are always welcoming and supportive, putting both my Mother and our minds at ease.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for a wonderful 5-star review, your lovely feedback will be passed on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gail E (Daughter-in-law of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very first time coming to Church House Care Home, and this is home for a family. You have a friendly, loving and caring staff. And we are are grateful and thankful that you are giving all the best that you can for our family member. Church House is clean and well-maintained facilities. And most of
all you are treating all the patient's family like a family. Well done! And good luck. Best regards!
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your wonderful review and lovely words, these will be passed to all our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Son of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of Church House Care Home for eight months until she sadly passed away this year. Mum had been happy and content at Church House. I am so pleased with how all the staff cared for Mu so well right up until the end, I can't thank them enough for all that they did. I would happily
recommend Church House, it is a lovely environment for residents with nice bedrooms and a nice, large lounge where regular activities help to entertain everyone.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseOur thoughts are with you and your family at this sad time, thank you for your lovely words that will be passed to our Church House team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David O (Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spent years travelling to many different countries in Europe, Japan and USA. Go to pub - meals and beer with the activities coordinator. Have a nice room and meals.
Reply from Francesca MacDuff-Varley, Marketing Manager at Church HouseThank you for your lovely review and star ratings - these will be passed on to our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Church House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.603 for Church House is calculated as follows: ( (133 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.603
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Church House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Michelle

Michelle Ephraim

Job Title: Home Manager Joined: 2026

My greatest pride is making Church House a warm, happy, and compassionate place to live and work — a place filled with trust, comfort, and a true sense of family. Being able to make a positive difference in the lives of residents, families, and colleagues is both a privilege and an honour.

Frequently Asked Questions about Church House

What types of Care is Church House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Church House have?

There are 44 Single Rooms.

What are the Facilities & Services at Church House?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Church House to the centre of Nantwich?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Church House to verify any information. View our terms and conditions. Church House has an Enhanced Service - more info.