Church House, Nantwich, Cheshire
Church House, Nantwich, Cheshire
Church House, Nantwich, Cheshire

Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farm house with a modern extension in a beautiful setting.

All visitors are warmly greeted with a smile, a hand shake, and the offer of a hot drink.

The care home has a reputation for being a very warm and friendly home. The team of staff are good listeners, caring and compassionate, and are keen to keep standards high.

The activities co-ordinator is a natural entertainer who lights up the room when she walks in. She gets everyone involved and alert, not just with games and quizzes, but engaging with each other and the world around them.

Activities are very much centred on what the residents would like to do. They always have a choice. Some like to walk around the gardens and up the lane. Church House has frequent trips out – and recently had a trip to Chester Zoo. They had a large garden party last summer, so there is lots of coming and going, and plenty to keep the residents happy and contented.

A lot of residents engage with each other over meal times. Some will get their own meal and then help others get theirs and then help tidy away. They also like to get involved in the kitchen.

Group: Akari Care Ltd

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 44

Shared Rooms: 0

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Church House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.2 Church House has a Review Score of 7.2 (7.227)

The Review Score of 7.2 (maximum of 10) for Church House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Church House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.75 for Church House is calculated as follows: ( (8 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 36 Ratings = 3.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.477 Points relating to the number of positive Reviews for Church House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.8 positive Reviews (44 registered beds ÷ 5). 2 Reviews ÷ 8.8 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Church House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Church House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

Church House looked after my Father in the period September 2016 - January 2017. He died on the 4th of January. I have to say Church House were fantastic. All staff have my appreciation but in particular the young male carer and the nurse.

I would recommend them to anyone.

How likely would you be to recommend Church House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been here about a year and although it took a while to settle in she is now happy and settled. The home has a very kind, friendly atmosphere and the staff have a good relationship with the residents. My mum still wishes she could go home but apart from being kept waiting too long on occasion when she has rung her call bell, she seems content.

How likely would you be to recommend Church House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was a resident for 2 weeks respite, during which according to my mother, her bed linen wasn't changed. I picked my mother up at 8.30 am for a hospital appointment and on our return at 2.15pm her bed was still unmade and the commode hadn't been emptied. I did ask for her bed linen to be changed on that day, but it wasn't. One evening at 10pm my mother had to ask for her bed to be made.
The staff are very pleasant but when asked to do anything always say "yes" but don't do it.
If my father hadn't needed two weeks respite we would have taken her home earlier.

How likely would you be to recommend Church House? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

A Boote, Operations Director at Church House responded to this review on 05 Aug 2015:

We value the feedback received and truly believe this enables continuous improvement. We are sorry that this has been their experience of the service provided at the home, the concerns are being investigated and the findings and actions taken will be communicated to the relative named.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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