Spiers Care Home

I viewed Spiers Care Home in Beith after my Dad had become unwell and whilst in hospital it became clear that he would need care. My heart was broken but my appointment to be shown round the care home instantly put my mind at ease that this care home would look after my Dad, care for him and keep him safe. Since he has been moved in ,they have done exactly that. The core staff at Spiers have become new family and I am extremely grateful for the care they are giving .

From arriving at the reception with a warm welcome through to the manager ,nurses, care workers & care assistants all do a fantastic job. You cant forget all the staff who you don't see day to day behind the scenes who keep the residents supplied with nice meals, the care home is very clean and safe. Even the maintenance workers will help you if needed a hand with anything. The residents are entertained during the day ,they all enjoy the different acts. Overall the staff treat my wife with warmth and dignity .

My wife, Charlotte was a resident in SPIERS for twelve months until she passed away in january this year. The care she received was wonderful, loved and so well looked after by all staff. Amanda and all staff we met were absolutely amazing, never had any worries about the care and help Charlotte was getting. Staff would always ask how myself and family were keeping, so nice of them. I cannot praise them high enough, really loving people. Jim.

I have reviewed favourably before however I feel that in the last few months in particular, I have witnessed some really heart felt interactions between staff and residents (my husband included) eg. support shown to families through bereavement process. Gala day organisation to raise funds- however inclusion of residents was superb- all staff played a part throughout day whether out on stalls etc or caring for incapacitated residents. Several birthday celebration with banners cards presents and cake of course! No one ever left out! Residents all included in the updating and new furnishings throughout the building. Big shout out to team for personal memory photographs for each residents room. And of course- staff in Blair and garden view and the mad woman in the kitchen I could never thank you or praise you enough.

My dad has been a resident since July 2024 and during this time the staff have treated him with such kindness, care and ensuring he keeps as high a level of dignity as possible. It is not just about care but also resident experience and trying to ensure they are include and engaged. He has now celebrated two birthdays as a resident and the staff make such an effort to ensure it is special and not an ordinary day!

My aunt is well-looked after. She is known personally by all staff. The staff are very friendly and accommodating. Professional and caring at all times. I appreciate all that they do for her.

The care and attention my mum receives within the nursing home is exemplary. The staff consistently demonstrate compassion and professionalism, ensuring her needs are met with dignity and respect. Regular updates on her health and well-being are conducted. The care home maintains a clean and safe environment, which contributes to her overall comfort and happiness. Plus the variety of engaging activities offered ensures her quality of life.

Their attentiveness is worthy of a gold star.

We moved my dad to Spiers Care Home from another home and he is settling in well due to the staff, the setting and feeling of being cared for. We know he is safe and will be well looked after in Spiers. His dementia is progressing very quickly and is variable day to day. Staff are responsive and attentive and communicate anything to us promptly. We know we are doing the right thing by him and we ourselves have peace of mind now after what has a been a very traumatic few months for everyone.

Delighted to attend Spiers Care Home and see the recent improvements and various activities in place which can only enhance the resident's lives. There is a lovely vibrant, friendly atmosphere in the home which now feels much more like 'home'. The staff are super friendly and the residents are enjoying the ongoing daily events taking place. The rooms are immaculate, standard is high.

I have nothing but praise for the staff of Spiers Care Home. From the day my mum went into the day she sadly passed the staff were amazing. The cleaners keep the home very clean and tidy. The carers are more than helpful and treated my mum with respect at all times. the nurses do a great job and are more than willing to discuss any concerns you have. When we were informed that my mum had taken a turn for the worse the staff couldn't do enough for us as we sat around her bed. Right up to the end, they were all amazing. I would recommend this establishment to anyone.

My mum has Alzheimer's, is a stroke survivor and has been resident at Spiers for 6 months. I moved her from her previous care home as she wasn't receiving the person-centred care she required. Within days of arriving at Spiers my mum's whole demeanour totally changed for the better. She no longer had the fearful, anxious expression which had become the norm for her. She was settled and had developed a zest and curiosity for life again. Within 2 weeks she had been referred to the SALT team, re-evaluated and her diet changed. This led to my mum receiving the proper nutrition and subsequently has led to healthy weight gain. She is always clean and tidy, her room is spotless and she is encouraged to be as independent as her condition allows. Staff are approachable and helpful. The lounges are bright and spacious. I know my mum is being looked after to the high standard everyone in a care setting should be. I recommend Spiers to any family concerned about their loved one going into care.

Dear sir(s), where do I start? The staff are rude when answering questions, called into question my honesty, left my mum with a broken leg for 5 days! which was swept under the carpet. I'm told on the phone I don't need to book a window visit which I booked anyway then when I appeared I am told twice I need to book a window visit. Calling me a liar, it's not on. I have observed how my mum is left in bed on her own staring at a wall. It's only when I've been there I've asked that my mum if awake be sat up looking outside. The room looks like a public toilet from the outside with the bright yellow cone for cleaning in progress in front of my mum all day. It is an outrage. I wouldn't mind if the staff showed me some respect I assure you they would get it back, the staff are not my mum's bosses they are her carers. I urge you to remedy the situation, all I ask is the staff to answer the phone politely, no just nothing, then "hello" no name, nothing, and my mum is allowed to look outside. Kind regards.

Since moving into Spiers in December last year, my mother-in-law has been very well looked after and enjoys her time there. We, as a family, are kept informed of every aspect of her care and wellbeing, and we can see she is well cared for by a lovely team of staff. Nothing is a problem for any staff member, and it is lovely to see Mum happy where she is!

My brother and I have been very happy with the care and attention that my mother is receiving in Spiers Care Home. It has been difficult to give an accurate review due to the pandemic, as we have only been able to visit inside the home a couple of times, as my mum was admitted in November 2020, but so far, she is very happy and content, and the care has been wonderful.

From our first enquiry, I have found Spiers management and staff to be helpful, open and extremely caring towards Mum and our family. Deciding during a pandemic that Mum needed more care than we could provide was difficult but made much easier with Spiers support. Mum is well, settled, and constantly smiles when we see her. She is always dressed well, clean and tidy, enjoys meals, and we are delighted with Spiers Care.

When Mum went into Spiers, November 2020, and at that time she was unable to walk, had constant falls, was not eating and drinking and unable to wash. Since then, Mum has improved physically and mentally beyond belief. I barely recognise her. Mum is walking steadily with a zimmer frame, is enjoying wonderfully prepared hearty meals and gets herself washed and dressed in the morning. The understanding, care and love the staff at Spiers have given her has been exceptional. The staff treat all the residents and their families as if they were there own family and create a warm and encouraging environment, in which my mum has thrived. Throughout Covid, the staff have sacrificed so much personally to keep the residents safe. I am so glad that I found Spiers for Mum - it's difficult putting a family member in a care home, but I honestly couldn't ask for a better place. I have peace of mind knowing she is in Spiers.

I cannot speak highly enough of the wonderful team of staff at Spiers Care Home. My mum has received the highest level of care since becoming a resident at the beginning of lockdown last year. Not only is the care exceptional, but the whole ethos within the home in providing such care with genuine kindness, dignity, warmth and compassion is constant. The home is beautifully maintained both inside and out and feels homely, cosy and safe, which is so important to us as a family. Most of all, my mum is very settled and happy there, which is the best feeling for all the family. Thank you so much to everyone that works so hard at Spiers. I feel honoured that Mum gets to call Spiers home. I would also like to say how amazing the care staff have managed the lockdown situation with professionalism and always with the greatest sensitivity to the residents and their families. We have only ever been able to visit Mum at the window, and our observations are the staff adhering to all regulations.

Forever grateful to all at Speirs.

I am really pleased with every aspect of the home, the day to day running of it and the staff for all their hard work all through the home. My mother is always clean and well presented and happy in the home.