Canterbury Care in Cheshire | 1 Care Home

Review of
Rowans Care Centre
from William H (Son-in-law of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum moved in approx 2 months ago. She has been kept comfortable and clean at all times, despite us visiting at different times of the day. She has commented to us that she is well looked after and they make sure she is comfortable. She needs 24 hr palliative care is 96 years old and is a little difficult.

But despite this they are kind, and look after her very well indeed.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind words, it is a pleasure and a priviledge to care for your mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from Heather H (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

First impressions warm and inviting. Lovely atmosphere. Lots of eye contact with all the staff and nice smiles. Residents and respite short stay seem very happy. A lovely smell from the kitchen and cleanliness. Second to none I have no hesitation in recommending Rowans to anyone seeking 24 hrs care.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind words, it is a pleasure and a priviledge to care for your mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from Ray B (Husband of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

After spending 2 or 3 weeks in hospital, they decided that my wife needed some palliative care and immediately recommended Rowans. Even from the first minute I could tell that the Rowans was a place that could offer kindness and care to my most wonderful wife. To be experiencing the few remaining days

of Alzheimer's is really terrible time for all concerned, for both patients and love ones. It is hard not to mention individual names but the attendant nurses and other staff showed incredible care whatever their role. All of my wife's family were so happy to notice the involvement of each member of staff, no matter what their duty was. A cup of tea was always presented to visiting friends and each person we met showed great kindness and concern not only for my wife, but for all her visitors. During one evening I happened to be waiting (unknown) whilst the nurse was attending to my wife's comfort. I was so grateful to experience such personal and loving care. Although albeit for a relatively short period of time. Thank you to all the staff from Rowans. We all could see the wonderful kindness by all members of staff.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreWe are so glad we were able to care for your wife during the end of her life and are pleased we helped to ease not only her discomfort but yours and your family's. Sending our deepest sympathies on for your loss and thank you for your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from C S (Wife of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Husband enjoyed the food. All staff were very friendly and helpful. Everywhere (rooms and public places) was clean and pleasant and well maintained. Would have liked husband to have had more walking about to keep his mobility levels okay but realise staffing levels may not have been able to provide

this.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreIt was lovely to have your husband stay with us at The Rowans and we are glad he enjoyed his stay. We hope to see you both in the future if needed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from J G (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

My mum sadly passed away a few days ago which was devastating. She has been at The Rowans since September 2023. I am so glad she was here the staff are ABSOLUTELY WONDERFUL. They supported us during mums death. They are kind and compassionate just lovely, lovely people . I can't thank them enough

and will always be happy that they made my mums last part of her life as happy as they could. A wonderful place.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind review. It was a pleasure and a priveledge to care for your mum she will be greatly missed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from June M (Resident) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

I'm very happy here. Everyone is so caring and helpful. They have made me very comfortable.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreIt is a pleasure and an honor to care for you, you brighten everyones day with your chit chat.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from J C (Niece of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

Clean, warm and welcoming. Usually offered a drink and cake on arrival. Food looks and smells delicious. Sadly a lot of the residents seem to always be sat in wheelchairs, in the dinning room with nothing to stimulate them. There seems to be no activities on a regular basis. Christmas seems to be the

last time the residents had any kind of entertainment. The games cupboard has very little equipment to encourage table games being played with the residents. Not enough physio for for residents that could do with more. Eating plans need reviewing as some residents may not need their food purified.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreResidents have a perscribed diet from SALT and are refereed as required. It is a legal requirement to follow the persribed diet. We have to wait for a resident to be reviewed before we can alter a diet this is an NHS service and unfortunately we have to wait until they visit. The games cupboard has many board games available and the activities team are available to chat.We have regular visitors to the home for "entertainment" purposes this week we had armchair exercises, today we have a church visit. This weekend we are celebrating a special birthday. As with any product entertainers come at a high cost and we have to ensure we offer something for everyone. We do not have physiotherapy input unless perscribed again this is an NHS service and not something we would provide as a nursing home however, if required this can be purchased from a private source.If you have any further concerns please do not hesitate to speak to member of staff who can help with this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from Helen H (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report

Overall Experience

Since mum joined the residents at the Rowans, we feel we have an extended family. The staff and management team are very caring and understanding of mum needs, mum has Parkinson's and Parkinson's dementia and has other needs which the staff are always there to help her with.
As a family we feel we

can have quality time with Mum, Dad loves having his lunch with mum and a brew is always available

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreIt is a pleasure to care for your Mother and we do consider ourselves one big mostly happy family!Thank you for your kind words its lovely to hear.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from A H (Son-in-law of Resident) published on 24 March 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been cared for with dignity for about 20 months, since June 2023, in the Rowans. The staff look after her very well and the food is always nice. Nothing is too much trouble and all the staff try to meet her needs. They always have her safety at the forefront and try their utmost

to keep her as content and comfortable at all times.
Thank you for all you help, care and best wishes.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreIt is a pleasure and a privilege to care for your Mother-in-law! Thank you for your kind words its lovely to hear.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from D T (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report

Overall Experience

Good care home but could do with improvement, activities not always carried out very limited.
Most staff are very good some put on the ones who are very good and dedicated, kitchen staff excellent nothing to much trouble.
Most staff are very friendly. On the whole a good care home.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreUnfortunately we are an old home and with the budget we have we try to maintain good standards however the inside of the home is most important. As you are aware activities have under gone a change and hopefuly will now be more consistent. thanks for your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from R B (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

The staff are brilliant and always take care of me when I visit my mum. They are looking after my mother very well and taking care of all her needs. They are all stars and do an amazing job.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centrethank you for your lovely feedback its so nice to be able to share these with the staff.It is a pleasure to care for your mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from K B (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

A very friendly cheerful home, all staff from kitchen, cleaners, carers and managers are friendly polite, and efficient. Sometimes my mother has to wait for attention but never long enough that I have to go looking for staff. The grounds need to be tidier but this is a small point but would be nice

to see it improved plenty of car park availability at the home with spaces for your car at a very local shop if needed, overall I would recommend the Rowans, good value, great care, well done!

Reply from Rowans Home Manager, Home Manager at Rowans Care Centrethank you for your kind feedback it is a pleasure to care for your mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from Helen H (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report

Overall Experience

Mum was fortunate to get a place at the Rowans Care Centre for intermediate care following hospitalisation. We realised that her frailty meant that a permanent care home would best fulfil her needs and mum has now moved to a lovely spacious room and is settling nicely. The staff are wonderful; very

attentive to her needs, very caring and kind and can't do enough for her. We are kept well informed of all developments; kept well in the loop. It has been an enormous relief to me as her carer for the last 10 years! Thank you all!

Reply from Rowans Home Manager, Home Manager at Rowans Care Centrethank you for your lovely feedback. It is a pleasure to care for your Mum she is certainly one of the family. We are working on improving our activities and hope this improves quickly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from D H (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

We have been made to feel welcome, like one of the family since my husband was admitted. The care he is receiving is very good.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centrethank you for your kind review it is great to recieve such a lovely compliment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from R G (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

My 95-year-old mother was admitted to hospital after breaking her left hip. She was transferred to the Rowans Care Centre after 5 days. She was very fragile, unsteady and didn't eat or drink much. She is quite difficult to deal with. She slipped away quietly at the Rowans. Care was satisfactory.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your review it was a privilege and a pleasure to care for your Mother. May she rest in peace.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from J S (Resident) assisted by family/friend published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

My life in Rowans Care Home is very good. I am really well looked after and cared for by very nice staff, who make sure all my needs are met and make time to chat with me. My room is light, airy, spacious and and kept very clean. Menus are well thought out and there is always enough choice, even if

I would like something different. Residents' special celebrations are done with a lot of thought, consideration and hard work. Thank you! I would like more crafts/arts/activities on the timetable please. It would also be good if recycling could be done on-site.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your review. We do enjoy a good party! Activities are constantly revolving to encourage more up take from residents, we will continue to respond to feedback and hope to improve this service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from D S (Son of Resident) published on 20 February 2025 Submitted via Website • Report

Overall Experience

A very friendly and caring environment which is difficult to fault. Inside, the home is very light and spacious and generally well maintained. The staff are always very friendly and attentive.
The grounds are not quite so well maintained but it is clear that money is spent where it is most needed -

on the inside and on care.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind words it is so nice to share good feedback and I will pass this on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from Liz W (Daughter-in-law of Resident) published on 18 February 2025 Submitted via Website • Report

Overall Experience

I can only pass on positive feed back from my experiences of all aspects, areas and departments of the home. The staff are all very approachable, friendly, competent, caring, patient, experienced and go above and beyond their line of duties to ensure residents feel at home. I am extremely happy that

my Mother in law is in their care and feel reassured on every level. Well done to everyone! I'm very grateful. I know as her previous carer for many years just how much hard work is involved!

Reply from Sandra Ludlow, Home Manager at Rowans Care CentreMany thanks for your kind words it can be a difficult role but with high benefits. To see residents and families happy is our goal.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from D C (Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

Initially when arrived at the home from hospital, staff were very friendly and helpful. Rooms are large, well maintained, and well equipped. Daily cleaning of your room with excellent attention to detail. Handful of care staff are very friendly and a credit to the home, along with a number of nurses,

as cannot do more for you. Only downside here is not all staff are as caring and focused on your needs required. Food and drinks are available at all times, and if there is something you fancy that isn't on the menu they will do there best to accommodate. Only issue is, I found hair within the food a number of times. Activities are an area of improvement needed, as didn't really witness many happening, or tended to be the same repeated handful of activities only. Manager could be more hands on and visible on the floor of the home day to day, as often spend most time in the office. Overall the home needs areas of improvement, which is a shame as few staff are an asset and keep the home going

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreWe are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Rowans Care Centre is a caring place with compassionate and professional staff. Regarding your concerns about the staff, we want to emphasise that our team, including agency staff, receive comprehensive training to ensure the highest standards of care and we apologise if you have felt otherwise. As per the needs of the care service, there is an expectation that the manager has to spend time in the office due to their role-specific management duties, however, we will continue to monitor this and make improvements should we need to.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Rowans Care Centre
from A A (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

The people at the Rowans have been so caring for Mum. Couldn't have asked for nicer people the care is outstanding and so confident at all times, that nothing is any trouble.
Thank you for your love and support. A particular carer and the full team are outstanding in their work.

Reply from Rowans Home Manager, Home Manager at Rowans Care CentreThank you for your kind words it was a pleasure to care for your relative.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Home Owned by Canterbury Care in Cheshire

Canterbury Care Locations in Cheshire (1)

Canterbury Care Reviews in Cheshire (56)

Reviews posted for members of Canterbury Care

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Rowans Care Centre

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers