Care Homes Owned by Aethel Care Homes Ltd in East Sussex

it's value for money.

After months of promises, I applied through the small claims court. They did not pay. I then applied for a County Court Judgement due to non-payment of the small claims. Again, they did not pay. I am having to go to the next level of legal pursuit; an enforcement order. Like others, I cannot resolve the estate and probate unless I write off the debt or I recover it. I lodged a complaint with the Care Quality Commission but they will not pursue it if you have started legal proceedings. The company behind it is Aethel Care homes if you need to find their registered address. After ignoring me for 9 months of detailed chasing, I believe this behaviour is a conscious decision.

paid for but not used - but the monies were never refunded and despite many calls and email this still remains the case and is holding up the completion of Mums estate - if it was a small sum we would waive it but as you can imagine the high cost of the fees it is not an inconsiderable amount of money.
It is shameful that when the staff at Oaklands gave so much commitment to my parents that the directors see fit to ignore this and leave me and other relative to berate their experience of Chanctonbury Care.
Having read other reviews from relatives it seems that there is a pattern occurring of blatant theft.
I am so concerned that I have made contact with the Care Quality Commission. Be warned.

in time, Mum will venture to the lounge. She's enjoyed the Llama and animal visits
Staff are always happy to Listen and give their time. I would be happy overall to chose this home myself if needed.
Communication does need some improvements otherwise I would give a 5.

Unfortunately the same cannot be said of the owner/director and accounts department of the Chanctonbury group, who fail to acknowledge our phone calls, emails or text messages requesting that the refund due to my mother-in-law's estate be paid forthwith. This action is contrary to the terms of the contract which state that all refunds due must be made within 2 months of a resident passing away. No regard has been given to the stress this has caused my family at this very sad time. It is equally worrying that according to Companies House, the company name was changed from Chanctonbury to Aethel Care Homes Ltd on 28 October this year. I wonder why!

but any happy memories I have of that place are getting very quickly erased by a very very poor accounts department. They don't even reply to emails after 3 months of chasing. If I had known this in advance I would have chosen another care home. Please be aware to cancel your loved ones direct debit straight away. Otherwise you will be have this headache. Something you really don't need after losing a loved one and money you need to carried their wishes.

a director fobbed off with false promises. Furthermore, they also seem to think it is acceptable to ignore my email where I have given them the opportunity to explain if there is an issue before I have to resort to writing such a review.

Mum was hard, we spent a long time looking and I am so glad that we found Oaklands as it turned out to be a lovely place for Mum to stay in.

and spoke in positive terms about the home.
I feel the family member is looking relaxed and happy here and joining in socially - which is such a new thing for her. Lovely place indeed.

and compassionate to both my sister and myself and to all family visitors who came to see our father while he was in their care.

recommending this remarkable lifeline.

enjoyed the activities, even drawing a picture for the first time in years! The food was excellent and Mum loved the social side of being with other residents. Thank you all, you are all amazing.

she was comfortable, and pain relief was constantly monitored.
We live locally, and it was great being able to pop in and spend quality time with her at any time we wanted. She loved Oaklands; it became a home from home for those last weeks, and we were able to make some lovely memories.
At the end, although we didn't make it in in time, it was lovely to know someone was there holding her hand when she passed.
We were treated with such care and understanding at this time. I can never thank them enough for what they did. We feel we have made friends.

I raised. Mum's mobility and strength improved during her stay, and she has now returned home with support from carers.