Oaklands Court

Vines Cross Road, Horam, Heathfield TN21 0HD
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8.3 66 Reviews
  • Oaklands Court, Heathfield
Oaklands Court enjoys the best that Sussex has to offer. The purpose-built home reflects the local Sussex style and always welcoming to residents and their families with staff committed to delivering personalised care and quality of life, offering plenty of smiles and laughter, with freshly cooked meals to enjoy and friendships to form.

Person centred meaningful planned activities to help residents to stay active and engaged are led by the wellbeing team. With a wide range of activities, such as arts, live music, dance, quiz and crafts or days out, residents can try something new or continue to do things that they have done all their lives.

Landscaped gardens surround Oaklands and residents can enjoy a walk in the grounds.
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Care Provided by Oaklands Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1750
  • Self-Funded Nursing Care: £1650 – £1750
  • Self-Funded Nursing Dementia Care: £1750 – £1850
  • RESPITE Self-Funded Residential Care: £1650 – £1850
  • RESPITE Self-Funded Nursing Care: £1750 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1950

Oaklands Court’s fees start from £1650 per week for residential and from £1750 per week for nursing care.
Nursing care is not inclusive of Funded Nursing Care (FNC).
FNC is provided by the NHS to nursing homes to support the provision of nursing care by a registered nurse for those assessed as eligible.

These prices are only a guideline, please contact Oaklands Court to find out the exact price for your requirements.

Contact Oaklands Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oaklands Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Jo Wilmshurst (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (43)

Visiting

  • Visitors welcome at Oaklands Court at any time and there is ample parking on site. If you would like to visit outside daylight hours or over the weekend please call ahead to ensure that a member of staff is available to let you in to the home.

Parking

  • There is on site parking available.

Oaklands Court Reviews (66)

8.3

Oaklands Court has a Review Score of 8.3 (8.308) out of 10, based on 11 reviews in the last 2 years.
Over all time Oaklands Court has 66 reviews.

Overall Experience
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Date Published
  • 66
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  • 11
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Reviewer Connection to Oaklands Court
  • 29
  • 9
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Total of 66, showing 1-20
Review from L S (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Oakland and the service they provide is exceptional. Everyone is cheerful and kind, it was a worry I had when looking for a home that everyone would be too busy to care.
The food provided is of a high standard and family can be included. In these days of being cost-conscious,
it's value for money.
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Review from Toby O (Son of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
As others are mentioning this more; an update to my previous review where the care home had not refunded the monies owed after my mother died in May 2024. 9 months and still not paid. Despite direct communication with one of the Directors, who promised to resolve the issue and refund us, he never did.
After months of promises, I applied through the small claims court. They did not pay. I then applied for a County Court Judgement due to non-payment of the small claims. Again, they did not pay. I am having to go to the next level of legal pursuit; an enforcement order. Like others, I cannot resolve the estate and probate unless I write off the debt or I recover it. I lodged a complaint with the Care Quality Commission but they will not pursue it if you have started legal proceedings. The company behind it is Aethel Care homes if you need to find their registered address. After ignoring me for 9 months of detailed chasing, I believe this behaviour is a conscious decision.
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Review from Andrew H (Son of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother passed away in August 2024 after a stay at Oaklands for 3 years and before that my Dad was a resident for 2 years and for both of them they were well cared for especially during the Covid times. However, after my Mothers passing we were issued with a credit note for the period that she had
paid for but not used - but the monies were never refunded and despite many calls and email this still remains the case and is holding up the completion of Mums estate - if it was a small sum we would waive it but as you can imagine the high cost of the fees it is not an inconsiderable amount of money.
It is shameful that when the staff at Oaklands gave so much commitment to my parents that the directors see fit to ignore this and leave me and other relative to berate their experience of Chanctonbury Care.
Having read other reviews from relatives it seems that there is a pattern occurring of blatant theft.
I am so concerned that I have made contact with the Care Quality Commission. Be warned.
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Review from Anne B (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Poor care, left in bed, not take to the toilet. Lifts broken so not taken out of room.
Told to 'wee' in her pad. Shower less than twice a week! Sadly only excuse she refuses, yet says to us she hasn't been offered.
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Review from Wendy A (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Oakland's for nearly a year now. She is more independent than at previous home and regularly checked by the friendly staff team. When I walk in, staff know who I am, the approach feels very personalised and caring - like a family.
The residents at oaklands have mixed abilities so hopefully
in time, Mum will venture to the lounge. She's enjoyed the Llama and animal visits
Staff are always happy to Listen and give their time. I would be happy overall to chose this home myself if needed.
Communication does need some improvements otherwise I would give a 5.
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Review from Fliss H (Granddaughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandmother was a resident at Oaklands for 2 and half years and sadly passed away in July 2024. Her room was cleared within 48 hours but we are still waiting on a refund from the accounts department including a direct debit that was taken 2 weeks after her passing.
She loved the staff at Oaklands
but any happy memories I have of that place are getting very quickly erased by a very very poor accounts department. They don't even reply to emails after 3 months of chasing. If I had known this in advance I would have chosen another care home. Please be aware to cancel your loved ones direct debit straight away. Otherwise you will be have this headache. Something you really don't need after losing a loved one and money you need to carried their wishes.
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Review from Kathleen B (Respite Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
4 weeks very good attention, all staff very excellent. Will definitely have another holiday there.
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Review from Ben O (Son of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very happy at Oaklands Court, the staff there are so caring and really took the time to get to know her and find the things she liked. They looked after her very well, always let us know what was happening and were really helpful and friendly when I visited. Finding a nursing home for
Mum was hard, we spent a long time looking and I am so glad that we found Oaklands as it turned out to be a lovely place for Mum to stay in.
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Review from L M (Relative of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Today I visited a member of my partner's family and for the first time. I was welcomed by everyone I met and included to attend the activity in the lounge today - reminiscing and playing.
Some word-based games, which I found to be valuable to all the residents that were there, they all appeared content
and spoke in positive terms about the home.
I feel the family member is looking relaxed and happy here and joining in socially - which is such a new thing for her. Lovely place indeed.
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Review from L P (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were so lucky for my father to be able to spend the last weeks of his life at Oaklands Cour. Every member of staff were so wonderfully kind, caring and compassionate to him. They always managed to bring a little smile to his face even when he was so poorly. All the staff were equally as kind, caring
and compassionate to both my sister and myself and to all family visitors who came to see our father while he was in their care.
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Review from Anita F (Friend of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely care home. Staff greeted me with a smile and were smartly attired. Everyone on the day I visited was busy but found time to be available to answer any questions or queries. In my opinion, this is one of the best local care homes I have visited (in all respects). I wouldn't hesitate in
recommending this remarkable lifeline.
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Review from B W (Friend of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I went to see our friend. It was nice to see her looking so relaxed and smiling which shows how well she is being cared for by the nice staff who we found very pleased to talk to and made us welcome.
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Review from Sara N (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hello everyone. I just want to say how lovely Oaklands were to my mum. She went there for end-of-life care and spent six weeks in residence. The staff were great, and nothing was too much trouble. She was treated with such dignity, even though she was bed-bound. Great attention was paid to making sure
she was comfortable, and pain relief was constantly monitored.
We live locally, and it was great being able to pop in and spend quality time with her at any time we wanted. She loved Oaklands; it became a home from home for those last weeks, and we were able to make some lovely memories.
At the end, although we didn't make it in in time, it was lovely to know someone was there holding her hand when she passed.
We were treated with such care and understanding at this time. I can never thank them enough for what they did. We feel we have made friends.
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Review from Hilary N (Friend of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I entered "Oaklands", I felt the warmth - one member of staff was very welcoming, and I recognised her from years ago - having grown up with her family, especially her Mum. The care given to my friend has been wonderful, with compassion and dignity, which were his overall wishes.
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Review from E J (Daughter of Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Oaklands Court for approximately two months for respite care, following time in the hospital after a fall. Mum and family members visiting were made to feel very welcome, and Mum was very happy to stay at Oaklands Court. The team were very approachable and really helpful with any queries
I raised. Mum's mobility and strength improved during her stay, and she has now returned home with support from carers.
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Review from Mark S (Son of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident here, and I have to say Oaklands Court nursing home is excellent in all of her care.
All of the staff are very nice, polite and professional.
What more could a resident ask for.
"I know my mother is safe and cared for". Thank you.
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Review from Janet J (Niece of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly and thoughtful. I'd had a long journey, so they allowed me in earlier than planned and gave me a mug of tea - very welcome.
All staff most pleasant and caring.
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Review from H H (Daughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Oaklands following the death of my mother. The care and compassion shown by the entire staff team have been incredible. He is happy and well looked after. I am happy as I know they all have his best interests at heart. Visiting him is enjoyable, and we are always made welcome and
offered a cup of tea. His particular food tastes have been catered for, and his room is comfortable, but most importantly, he is spending his days being treated with dignity, and an understanding of his individuality, in an empathetic environment.
Reply from Esther Sheppard, Sales and Marketing Manager at Oaklands Court
Thank you for your review – myself and the team are so happy to read your kind comments.
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Review from Peter L (Son of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received outstanding care at Oaklands during the past three years. The staff are professional and knowledgeable, in terms of both nursing and general care. I am comforted in the knowledge that Mum is looked after by such a wonderful staff team; I cannot praise them enough.
As a family
member with POA, I am kept up to date with any changes in Mum’s medical condition and needs. Any family visitors are made to feel extremely welcome by all staff.
Mum could not be in a better place at this stage of her life.
Reply from Esther Sheppard, Sales and Marketing Manager at Oaklands Court
Thank you for your review – myself and the team are so happy to read your kind comments.
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Review from Maureen O (Relative of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The empathy and care shown to him were wonderful. Our children and myself were embraced by all the staff, and we were all treated with kindness and care. We felt part of the family, so much so I myself am terminally ill and have requested my end of life at Oaklands. I cannot think of anywhere I would
want to be at this time other than in their care, treated with dignity and love as he was treated. Thank you.
Reply from Esther Sheppard, Sales and Marketing Manager at Oaklands Court
Thank you for your review - myself and the team are so happy to read your kind comments.
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Current Review Score: 8.3 (8.308)

Overview of Review Score

The Review Score of 8.3 (8.308) out of 10 for Oaklands Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.794 for Oaklands Court is calculated as follows: ( (49 Excellents x 5) + (43 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (17 Very Poors x 1) ) ÷ 131 Ratings = 3.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.514 Points relating to the number of positive Reviews for Oaklands Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 7 Positive Reviews ÷ 8.6 = 0.814
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Jeannette

Jeannette Hastings

Job Title: Registered Nurse Joined: 2013

Jeanette started nursing over 40 years ago as a sick children's nurse in Brighton, before moving to Crawley.


She then became an agency nurse working mainly with adults and then became involved with the actual running of the agency. Later, Jeanette formed her own agency company which she ran for 10 years, before returning to her first love of nursing by joining Oaklands Court in 2013.


Jeanette's hobbies include rugby, singing in her local choir, painting and walking the dog.


Jeanette heads up our team of highly qualified and experienced registered nurses who bring a vast wealth of knowledge and expertise to the whole team, resulting in the best care for residents possible. They also work closely with other professionals such as the tissue viability nurses, speech and language therapy teams, falls teams and other multi-disciplinary professionals to ensure the best quality of life and health for all.

Paula

Paula Leighton

Job Title: Activities Co-ordinator Joined: 2006

Paula has been an integral part of the Chanctonbury team for 15 years now, as activities co-ordinator initially at Alfriston Court and now at Oaklands Court. She has a huge amount of experience in creating activities which are fun and engaging for all our residents and she says she gains an enormous amount of pleasure from seeing our residents happy.


In 2018 Paula was shortlisted in the Care Home Worker of the Year awards and placed in the final three nominees. Operations Director Sandy Atkins celebrated Paula for her dedication and commitment and for simply being a “joyous individual”.


Paula is adamant that she and her team, encompassing Richard and Amy who joined in 2020, make time for every single resident. “Every person has different needs and we make absolutely sure that, by the end of the day, every one of our residents has done some kind of activity,” she says.

Jo

Jo Wilmshurst

Job Title: Home Manager Joined: 2006

Jo has worked at Oaklands Court Nursing Home since 2006 as one of our dedicated Registered Nurses. Jo has worked her way up to being our Home manager, she knows the running of the home and is still hands-on with caring for the residents and their relatives.


Jo always puts her staff and residents first in any decisions that need to be made.

Serena

Serena Weston

Job Title: Home Administrator Joined: 2015

Serena has worked in care for over 27 years in total starting her career in childcare, then working her way to adults with severe challenging behaviours and learning difficulties.


Serena started working at Oaklands Court Nursing Home in 2015.


Serena started her position as a carer working night shifts, then made her way onto day shifts. Serena worked her way up to one of our dedicated Team Leaders running shifts and ensuring support was given to all staff to fulfil their job roles and ensure that all residents are well cared for.
Serena then filled in as the home receptionist at the weekends while also working the floor as a team leader during the week.


When the position of full-time receptionist came up Serena jumped at the opportunity to fill the role and meet and greet all that come through the door, and always being there to offer help and assistance to everyone.


Serena has now worked her way to being our Home Administrator ensuring that the home is in compliance with all regulations and working hand in hand with the Home Manager to ensure that Oaklands Court runs smoothly and that all our Oaklands Family are cared for and supported

Frequently Asked Questions about Oaklands Court

What types of Care is Oaklands Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oaklands Court have?

There are 43 Single Rooms.

What are the Facilities & Services at Oaklands Court?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands Court to the centre of Heathfield?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands Court to verify any information. View our terms and conditions. Oaklands Court has an Enhanced Service - more info.