Oaklands Court

Vines Cross Road, Horam, Heathfield TN21 0HD
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8.3 66 Reviews
  • Oaklands Court, Heathfield
Oaklands Court enjoys the best that Sussex has to offer. The purpose-built home reflects the local Sussex style and always welcoming to residents and their families with staff committed to delivering personalised care and quality of life, offering plenty of smiles and laughter, with freshly cooked meals to enjoy and friendships to form.

Person centred meaningful planned activities to help residents to stay active and engaged are led by the wellbeing team. With a wide range of activities, such as arts, live music, dance, quiz and crafts or days out, residents can try something new or continue to do things that they have done all their lives.

Landscaped gardens surround Oaklands and residents can enjoy a walk in the grounds.
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Care Provided by Oaklands Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1750
  • Self-Funded Nursing Care: £1650 – £1750
  • Self-Funded Nursing Dementia Care: £1750 – £1850
  • RESPITE Self-Funded Residential Care: £1650 – £1850
  • RESPITE Self-Funded Nursing Care: £1750 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1950

Oaklands Court’s fees start from £1650 per week for residential and from £1750 per week for nursing care.
Nursing care is not inclusive of Funded Nursing Care (FNC).
FNC is provided by the NHS to nursing homes to support the provision of nursing care by a registered nurse for those assessed as eligible.

These prices are only a guideline, please contact Oaklands Court to find out the exact price for your requirements.

Contact Oaklands Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oaklands Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Jo Wilmshurst (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (43)

Visiting

  • Visitors welcome at Oaklands Court at any time and there is ample parking on site. If you would like to visit outside daylight hours or over the weekend please call ahead to ensure that a member of staff is available to let you in to the home.

Parking

  • There is on site parking available.

Oaklands Court Reviews (66)

8.3

Oaklands Court has a Review Score of 8.3 (8.308) out of 10, based on 11 reviews in the last 2 years.
Over all time Oaklands Court has 66 reviews.

Overall Experience
  • 52
  • 10
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  • 4
Date Published
  • 66
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  • 11
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Reviewer Connection to Oaklands Court
  • 29
  • 9
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Total of 66, showing 61-66
Review from Char F (Daughter of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was very happy living here. She loved all aspects of life from breakfast through to supper (enjoying the lovely tempting food that was on offer) the staff are absolutely superb and always willing to go the extra mile to help. Attending activities when she was able, enjoying them all, often talking
about what she had done. There was no pressure for her to do anything she did not want to.
Reply from Rebecca Hignett, Associate Manager at Oaklands Court
Thank you so much for your kind words, we are so happy that your mum enjoyed staying with us.
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Review from Janice B (Daughter of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum was only at Oaklands nursing Home for four months but in that time I cannot thank the staff enough for looking after her. They were so kind especially when we knew mum did not have long to live. Dementia is a terrible disease but the staff showed such kindness. Thank you all.
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Review from Julie L (Daughter of Resident) published on 29 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was moved to Oaklands from Eastbourne Hospital for End-of -life Care.
As a family could not be more satisfied by the care and kindness she received. Nothing was too much trouble and the staff always found the time to discuss my mothers care and any concerns we had. We were unable to care
for her at home because of her nursing needs, but Oaklands provided the next best thing.
We cannot thank the staff enough.
Reply from Maureen Taylor, Operational Director at Oaklands Court
Thank you kindly J.
I am so pleased we had a bed available for Mum at this special time.
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Review from Margaret C (Daughter of Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for 5 years and whilst able to she joined in with all the activities and thoroughly enjoyed herself. She is now frail, 102 and stays in her room (her choice) but the nursing care she gets is kind and appropriate to her needs. I find the home a very friendly place
and someone is always available to speak to when I have even the smallest concern. The staff certainly do their very best.
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Review from Linda F (Daughter of Resident) published on 13 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provides a caring homely environment with the residents being treated as individuals. There is always a calm and relaxing atmosphere in the home with friendly helpful staff.
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Review from James C (Son of Resident) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved to Oaklands when her previous nursing home was closing down. The moment I walked into Oaklands I knew it was the new home for my mother. There is a lovely day room opening onto a conservatory and courtyard garden. Oaklands only had one room available a good sign of course. Mother
had Alzheimer's and has died recently. The care she received was superb and I knew she was content. On every visit we were always made welcome and were well looked after. Over the last two days of my mothers life, I saw the care first hand and the care for my mother and me at the end of her life was as good as one could possibly ask for. I am hugely grateful to Oaklands for everything that they did form my mother and for us as a family.
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Current Review Score: 8.3 (8.308)

Overview of Review Score

The Review Score of 8.3 (8.308) out of 10 for Oaklands Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.794 for Oaklands Court is calculated as follows: ( (49 Excellents x 5) + (43 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (17 Very Poors x 1) ) ÷ 131 Ratings = 3.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.514 Points relating to the number of positive Reviews for Oaklands Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 7 Positive Reviews ÷ 8.6 = 0.814
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Jeannette

Jeannette Hastings

Job Title: Registered Nurse Joined: 2013

Jeanette started nursing over 40 years ago as a sick children's nurse in Brighton, before moving to Crawley.


She then became an agency nurse working mainly with adults and then became involved with the actual running of the agency. Later, Jeanette formed her own agency company which she ran for 10 years, before returning to her first love of nursing by joining Oaklands Court in 2013.


Jeanette's hobbies include rugby, singing in her local choir, painting and walking the dog.


Jeanette heads up our team of highly qualified and experienced registered nurses who bring a vast wealth of knowledge and expertise to the whole team, resulting in the best care for residents possible. They also work closely with other professionals such as the tissue viability nurses, speech and language therapy teams, falls teams and other multi-disciplinary professionals to ensure the best quality of life and health for all.

Paula

Paula Leighton

Job Title: Activities Co-ordinator Joined: 2006

Paula has been an integral part of the Chanctonbury team for 15 years now, as activities co-ordinator initially at Alfriston Court and now at Oaklands Court. She has a huge amount of experience in creating activities which are fun and engaging for all our residents and she says she gains an enormous amount of pleasure from seeing our residents happy.


In 2018 Paula was shortlisted in the Care Home Worker of the Year awards and placed in the final three nominees. Operations Director Sandy Atkins celebrated Paula for her dedication and commitment and for simply being a “joyous individual”.


Paula is adamant that she and her team, encompassing Richard and Amy who joined in 2020, make time for every single resident. “Every person has different needs and we make absolutely sure that, by the end of the day, every one of our residents has done some kind of activity,” she says.

Jo

Jo Wilmshurst

Job Title: Home Manager Joined: 2006

Jo has worked at Oaklands Court Nursing Home since 2006 as one of our dedicated Registered Nurses. Jo has worked her way up to being our Home manager, she knows the running of the home and is still hands-on with caring for the residents and their relatives.


Jo always puts her staff and residents first in any decisions that need to be made.

Serena

Serena Weston

Job Title: Home Administrator Joined: 2015

Serena has worked in care for over 27 years in total starting her career in childcare, then working her way to adults with severe challenging behaviours and learning difficulties.


Serena started working at Oaklands Court Nursing Home in 2015.


Serena started her position as a carer working night shifts, then made her way onto day shifts. Serena worked her way up to one of our dedicated Team Leaders running shifts and ensuring support was given to all staff to fulfil their job roles and ensure that all residents are well cared for.
Serena then filled in as the home receptionist at the weekends while also working the floor as a team leader during the week.


When the position of full-time receptionist came up Serena jumped at the opportunity to fill the role and meet and greet all that come through the door, and always being there to offer help and assistance to everyone.


Serena has now worked her way to being our Home Administrator ensuring that the home is in compliance with all regulations and working hand in hand with the Home Manager to ensure that Oaklands Court runs smoothly and that all our Oaklands Family are cared for and supported

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