What types of Care is Elm Glade registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm Glade have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Elm Glade?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elm Glade to the centre of Sutton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Elm Glade care home, 397/399 London Road, North Cheam, Sutton, London SM3 8JH

Elm Glade

397/399 London Road, North Cheam, Sutton SM3 8JH

9.7 9 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 24 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Facilities

Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Stairlift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: £850 – £950

These prices are only a guideline, please contact Elm Glade to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
~~NHS Continuing Healthcare (CHC)~~

Good to Know

Owner

Tissian Atapattu

Person in charge

Mathew John (Person in Charge)

Local Authority / Social Services

London Borough of Sutton Council

Admission Criteria

Ages 65+

Care Home Design/Build

Purpose Built: No
Last Refurbishment: 2010

Room Information

Single Rooms (20)
Couples/Companion Rooms (2)
Single Rooms with Ensuite Wet Room (2)

Review from Keith R (Son of Resident) published on 17 December 2024 Submitted via Postal Card • Report

Overall Experience

My father is a resident at Elm Glade Care Home. The staff are amazing with great caring skills combined with empathy when required. My father's rooms is large and totally suited to his needs.to the rear is a lovely garden and their staff hold events like barbecues for residents and visitors alike.

Reply from Mathew John, Manager at Elm Glade

Thank you very much for giving feedback on our service we will continue to improve our service.

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Review from K G (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report

Overall Experience

My dad has been in Elm Glade Residential Home for 3 years. We have always felt he is well cared for and his individual needs have been observed and addressed. He can't communicate therefore the staff have had to be very observant to pick up health issues which have been passed to his GP efficiently.

We are very grateful to the staff for the kind way they look after him.

Reply from Mathew John, Manager at Elm Glade

Thank you very much for giving feed back of our service we will continue to improve our service.

Facilities
Care / Support
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Treated with Dignity
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Review from David M (Son of Resident) published on 1 October 2024 Submitted via Website • Report

Overall Experience

This is a lovely friendly and caring home. We transferred our Mum here from another home that looked really nice, seemed very posh, but was sadly lacking when it came to the actual caring. Every single member of staff we've met has been fantastic. Very friendly and caring.

Reply from Mathew John, Manager at Elm Glade

Thank you for participating in our review. We will continue to improve our service.

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Treated with Dignity
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Review from J W (Son of Resident) published on 14 August 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Elm Glade for four years now. She suffers from dementia which has had a continued cognitive and psychological effect which cannot be reversed. The staff have provided fantastic support and understanding and they continue to do so. Elm Glade provides an empathetic and

caring environment which is very reassuring to me.

Reply from Mathew John, Manager at Elm Glade

Thank you for participating in our review. We will continue to improve our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Review from S B (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report

Overall Experience

I'm very pleased with the care my mum received at Elm Glade. The staff are very friendly and helpful and seem very kind towards my mum.
Mum seems happy enough there.
The food is always really appetising looking and she eats well.

Reply from Mathew John, Manager at Elm Glade

Thank you for participating in this review. We continue to improve our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Review from J T (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report

Overall Experience

The home is friendly and their staff are very caring. My mum is always well turned out and tidy. Care has been taken to match earnings and necklace to what she is wearing. She is always happy when with the staff so she obviously trusts them. They make a point of letting me know of any problems if they

occur.

Reply from Mathew John, Manager at Elm Glade

Thank you for participating this review. We continue to improve our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Review from Tracy C (Daughter-in-law of Resident) published on 28 November 2023 Submitted via Postal Card • Report

Overall Experience

My mum-in-law has been staying at Elm Glade Residential Care Home for about a month now. She seems so happy there and tells us how she loves being there. The staff and management have played an important role in this, and for that, I am truly grateful. She is being well looked after, and the food and

hospitality have been excellent. She shares a bedroom, which has turned out to be a great decision. There is a wide range of activities, which she has been encouraged to do and has been dancing to music, which she loves. It's been a great relief for the family to see how well she has settled in. Thank you, Elm Glade.

Reply from Mathew John, Manager at Elm Glade

Thanks for taking the time to participate Elmglade review; really appreciated.

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Review from J W (Son of Resident) published on 13 November 2023 Submitted via Website • Report

Overall Experience

My mum has been at Elm Glade for about 8 months. Her dementia meant that the first few weeks were confusing and difficult for her. The carers however understood and were able to help her make the transition to her new life. She has a very nice room looking out onto the large garden. We were able to

bring in a couple of her own armchairs, plus a TV which was kindly installed on the wall for her.
The standard of care is very high, the carers are always kind, attentive and patient. There is no doubt that Mum's general well-being has improved since she's been at Elm Glade.
Whenever we visit, the staff are welcoming and always have time to discuss and help with any questions we may have. We are very satisfied with the level of service being provided, we know Mum is in good hands and is being well cared for. We are glad we found and chose Elm Glade.

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Review from C B (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Elm Glade for 5 years now. She is very happy and feels safe and well-supported in all aspects of her care. Mum has a good size bedroom with her own furniture, pictures and ornaments making us feel very homely. Home-made meals are very good and those needing food liquidised

due to swallowing problems are very well managed, with advice from a dietitian, ensuring all dietary needs are met. Every member of staff is approachable and attentive to her needs. Elm Glade is very well-managed, is clean tidy and welcomes family members and visitors. Staff keep us well informed and any concerns with health are dealt with by visits from the doctor, dentist or chiropodist as required. Activities in the TV lounge leading into the conservatory and garden, perfect care.